Simple Mobile Customer Service Issues

I recently made a payment for my phone bill over the phone using my bank card on December 1st. After receiving confirmation from you that the payment was successful and seeing the deduction from my account, I noticed a second unauthorized charge for the same amount. This has caused me great inconvenience. I have a $54 phone plan and have used this payment method before without any issues. I am requesting that the overcharged amount be refunded promptly to my checking account. Additionally, the minutes I purchased should be applied to my phone account as well. I am seeking clarification on how your company plans to address and resolve this matter, and I am eager to receive a response at your earliest convenience.

For the past three months, my phone has been unable to make or receive calls. When attempting to call, it only allows emergency calls and even after calling customer service at [redacted] for a line reset, the issue persists the next day. This ongoing problem has left me without a working phone for an extended period. I kindly request that this issue is resolved promptly and would appreciate compensation for one month of service due to the inconvenience I have faced. If this matter is not rectified, I may consider switching my family's phone lines to another provider.

While at the train station, my phone was stolen, and I have filed a police report with Rahway PD and New Jersey Transit Police. As per my plan, I believe I am eligible for a replacement phone. It is critical for me to have a phone due to my disability, particularly in case of a seizure. Kindly reach out to me with information on obtaining a new phone promptly. You can contact me at [redacted]. I go by Avery Meyer. Your assistance is greatly appreciated.

Hello, I am in Trinidad and unfortunately, my Simple Mobile service is not working here. I am on the $50 plan with 5GB of hotspot data but I no longer need this plan and would like to switch back to the $25 monthly plan. I want to stay enrolled in automatic payments. Trying to reach customer service from here is costly at $2 per minute, so any assistance in resolving this matter would be greatly appreciated. Thank you! A.T-S.

I am currently experiencing issues with my Wi-Fi on both of my lines, and despite being a customer for a year and a half, the notes on my account are inaccurate. I recently spoke to a manager who was rude and unhelpful. As a single parent with a 14-year-old son, I rely on internet service to track him when needed. I have been bombarded with text messages to troubleshoot, although I have not had internet for three days. The customer service representatives have been calling me frequently during my long work hours and hanging up on me. I have been overcharged, no longer on a family plan, and feel undervalued as a customer. I have been loyal but am considering requesting a refund as this level of service is unacceptable.

I am really frustrated with Simple Mobile's customer service. Every time I call, I am met with automated messages that do not provide any real assistance. The automated system transfers me between different prompts without resolving my issues or giving me the option to speak with a live representative. Additionally, I have never received any reminders about my account status or upcoming payments, despite having three lines with Simple Mobile over the past four months. If this continues, I will have to consider switching to a different service provider that offers better customer support.

Dear Simple Mobile, I have been a loyal customer and have enjoyed reliable service, both in America and Central America, until November [redacted]. Even though I prepaid for November and December in October, my service unexpectedly stopped at the end of November. Despite explaining the situation to your customer service, I was asked to make an additional payment for December, which I had already prepaid. The issue persisted until mid-December, leaving me without communication over the Christmas period. After prepaying for January and February, my service failed again in January. Despite numerous attempts to seek support, the problem remains unresolved as of tomorrow, January 30th. I am currently unable to make calls, use the internet, or send texts, even though I prepay for the next month. I have tried to communicate with your support team, but the solutions provided have not fixed the ongoing issue. I am reaching out for assistance and hope for a prompt resolution to restore my service. Thank you for your attention to this matter. Sincerely, Sov

I am currently financing a phone through Smartpay for my husband while having two lines with Simple Mobile for many years. Despite consistently paying my bill between the third and sixth of the month, Smartpay is debiting my checking account for $51.63 tomorrow, the 16th, for only one phone line. Given my two phones on the plan, I proactively paid for my service to avoid any interruption. Unfortunately, with minimal funds in my checking account and no savings, multiple overdraft charges would be catastrophic. Being on a tight budget as a senior, I urgently request assistance in preventing Smartpay from debiting my account tomorrow. I have contacted them, and they suggested reaching out to Simple Mobile for resolution. I made the payment using my Visa ending in [redacted] and cannot close the checking account as my Social Security deposit is tied to it. I propose Simple Mobile reconsider contracting with Smartpay to prevent similar issues for other customers. Thank you for your attention to this matter. - M. Dean

I have contacted your customer service department almost a dozen times to resolve an issue I encountered with my prepaid phone. After losing my phone, I purchased a new LG l355dl phone and followed the activation prompts only to find out that the money from the $40 Simple Mobile card I bought went to the lost phone. A representative named Cindy advised me to buy a new SIM card to transfer the funds, but after going through several steps, nothing changed. My online account now shows two phones with the same number, which has created two separate accounts. It has been challenging to get assistance since I bought the new phone on the 2nd. Despite numerous attempts and promises of callbacks, I have not received a resolution. My name is Dave Nelson, and I can be reached through my girlfriend's phone at [redacted].

I leased a phone through SMART PAY LEASE on April 01, [redacted], through what I believed was the SIMPLE MOBILE site. Unfortunately, I never received the phone despite reporting it nine times and escalating the issue six times with no response. Recently, I discovered the involvement of two other companies: SIMPLE MOBILE and QUALITY ONE. I reached out to them for help. After using the "GetHuman.com" app, I found myself here. I either want the phone I leased or a prompt refund of the lease payments totaling $96.78 deducted from my account. The lease agreement did not disclose the involvement of other parties besides myself and SMART PAY LEASE. I request immediate resolution - either the phone delivery or a refund.

My name is Ashley Sims. My Simple Mobile account number is: [redacted]. On July 19, [redacted], my iPhone SE was stolen. It took time for Apple to allow me to change the number associated with my account so that I could lock the phone down and attempt to track or locate it. At one point, my phone's location pinged at a local motel, but I haven't been able to see the location since then. I am reporting my phone stolen and am in desperate need of a replacement device. All of mine and my son's personal information is stored on the device. Today was the first day of school starting back for my son. Please contact me as soon as possible regarding what can be done about this in a timely manner. Thank you very much!

I made a payment four days before the expiration date. However, my service was disconnected because the payment was not updated in time. I had to pay a phone dealer to restore some features, but I still do not have internet or picture messaging. My monthly plan is $25 with unlimited calls, texts, and data. As a Contractor, I lost two jobs over the weekend due to this issue. I am requesting compensation for the dealer fee and the lost wages. I need this matter resolved before 8 am on August 10, [redacted]. My phone should not have been without service on the morning of August 6, [redacted], and the problem has not been fixed as of August 9, [redacted]. Please have a representative contact me to resolve this.

I am having issues with my hotspot and after numerous attempts with customer service, I am still unable to get it to work reliably. The hotspot cuts out frequently, causing me to lose important work for school. Due to this ongoing problem, I would like to cancel my service immediately. I have already paid for the service until the middle of this month. Could you please ensure that my subscription is canceled promptly? Thank you for your assistance in this matter.

My service was suddenly stopped without any notice. I was informed over the phone that Simple Mobile is now Verizon, and I needed a new SIM card which they said they would send, but I haven't received it yet. After following up, another representative seemed unaware of the first call and promised to send a new SIM card, which I am still waiting for. I was puzzled as to why my service was terminated and yet my credit card was still charged. My name is James Hillis, residing at [redacted] Karen Drive, Titusville, Florida [redacted], with the phone number [redacted]. I am looking for a swift resolution without further delays or excuses.

I recently purchased a Samsung A53 5G phone from Simply Mobile. When the technician tried to activate it, he determined it was defective and advised me to return it. He mentioned sending instructions via email, but unfortunately, it disrupted my email accounts. After sorting the email issue on my computer, I haven't received the return instructions. Now, my other phone isn't working after attempting to sync them. I'm left without a functional phone and my Simply Mobile account doesn't recognize my old phone. I'm struggling to reactivate either phone and need urgent assistance. Please send instructions on how to return the defective phone and guide me on restoring my old phone. I can be reached at [redacted] This problem has caused significant delays, and I need my devices up and running promptly.

I purchased a Simple Mobile phone at CVS in September [redacted] for emergencies on a road trip. The phone was faulty, but was not exchanged due to time constraints, yet I was still charged on my credit card. Despite multiple attempts to resolve this with customer service, the issue persists. The last interaction advised me to contact my credit card company to stop payment and to call the home office. I did so, but I am now being billed again even though I never used the service. Calls to customer service were frustrating with poor connections, language barriers, and disconnections during security questions. I demand termination of my account as I never used the service. I will once again stop payment on the invoice until the issue is resolved and share my negative experience online. I hope my request is understood and action will be taken promptly. - JY

Hello, I'm Joe. I recently lost my Simple Mobile phone near the Jamul Casino on Campo Rd. Although I tried using the 'Find my Device' feature, I can't remember the password for the email account linked to the phone. This has left me unable to access my contacts, which are crucial for my work. I've purchased a new phone and activated it with T-Mobile, but the email issue persists. I left a message on my voicemail to inform callers, but now I can't access voicemail. I'm worried about my service plan as well. Can I transfer my service, reactivate briefly, or retain my number somehow? I'm in a difficult situation and need help urgently. If anyone can assist, please contact me at [redacted]. Thank you.

My cell phone, with number [redacted], experienced issues with texting and internet functions. Following advice to replace the SIM card with a Verizon compatible one, level 3 support manually configured it to restore functions. However, the phone now only accesses text and data while connected to wi-fi, facing difficulties with most networks except home. Voice mail setup displays errors like "not setup yet" or "no mailbox." USSD codes don't connect properly, showing "no connection or wrong code." Conducting *3*[redacted]#*#* revealed problems: data service disconnected, Verizon network, LTE connection, IPv4 ping passed, IPv6 failed, and HTTP client test passed.

I recently received a new phone with a new SIM card, but my screen got smashed, rendering the new phone unusable. I want to temporarily use my previous Android phone, which the current SIM card isn't compatible with. Before the new phone, I used an iPhone, but now I want to revert to my old Android. How can I make this switch? My account number is [redacted]. I need to activate one of the SIM cards linked to my account on my Galaxy Android phone. The new SIM that came with the Moto does not work with my old phone, and my original SIM is inactive because of the new activation.

I lost my phone earlier today and have been unable to reach Simple Mobile online to report it missing and potentially lock or deactivate it to protect my information. My phone is locked with a PIN, so I want to find it as soon as possible. I checked all the places I may have had it, including my purse, home, car, and even Walmart. My last text was around lunchtime with my daughter, and I thought I had it with me in the car on my way to Walmart. When I got home, it was missing. I tried contacting Walmart and retraced my steps without success. I need assistance to locate my phone quickly. Please contact Simple Mobile on my behalf to help locate my missing phone.