Shark Vacuum Customer Service Issues

Hello, I am Melissa, and I recently purchased a handheld Shark vacuum from Walmart. I have been a loyal user of Shark floor products in the past, including the steam mop and the upright vacuum, which I love. When I saw the WV200 series handheld vacuum on sale, I decided to buy it to clean my vehicle before selling it. However, when I opened the box on my day off, I was shocked to find an old handheld vacuum that was not even the Shark brand, with no charger or accessories. I visited the Walmart store where I made the purchase to seek a refund or resolution. I have attached my receipt to this email and hope to get a refund promptly. Thank you for your time, and I hope to receive assistance in resolving this issue. Best, Melissa

Two weeks ago, I was using my Shark Vertex AZ2002, and it was working well. Suddenly, the rollers stopped working, and there were no lights. After restarting it, the red light and headlights blinked, indicating a possible overheating issue. Despite cleaning the filters and checking for clogs, the vacuum still didn't work properly. I decided to order a new pet tool accessory, the floor nozzle, to save money. However, after trying it, the vacuum stopped working after 5 feet and even tripped my circuit breaker. I'm unsure of the problem and would appreciate any suggestions or assistance. Thank you, Kim M.

I have made three consecutive calls with no resolution. Each department failed to provide assistance or callbacks as promised. My vacuum caught fire and since then it's malfunctioning. I can't use it and need a replacement. Please, help me as I have a medical procedure next week and won't be able to handle household chores. My vacuum is under warranty, and I had to re-register it because it wasn't in the system initially. I am struggling without a working vacuum, and urgent action is required.

Hello, I am reaching out for guidance on a technical issue with your app. Although I have the latest version installed from the App Store, it fails to recognize the Wi-Fi connection in my mother's home on my Apple 12 with version 16.0.2. Despite attempts to reconnect, such as deleting and reinstalling the app, the problem persists. I purchased the robot as a gift for my elderly mother, and its sudden malfunction is causing inconvenience. The unit was working flawlessly until recently, failing to start at the designated time, and I had to manually activate it. The app indicates a Wi-Fi signal, but does not connect to the network. I am disappointed by the poor performance after investing significantly in this product. A prompt resolution is necessary to restore functionality. Thank you, Stephen.

Good afternoon! I had a frustrating experience this morning trying to resolve an issue with my shark vacuum. Despite speaking to multiple call handlers, I found myself going in circles without a resolution. My brother paid for the vacuum, so our documentation didn't match, causing further complications. After several calls and misunderstandings, I was told to contact Shark again on Monday for a potential replacement part. This is causing me undue stress, especially with my busy work schedule at the NHS. I explained that the lower hose of the vacuum is split, impacting its performance. Initially, I was informed I couldn't purchase a new hose but was later offered a replacement head as a goodwill gesture since the vacuum is still under warranty until December. However, the subsequent calls only added to my frustration, with no effective solution in sight. I hope to connect with someone who can assist me in achieving a positive resolution.

Earlier this year, maybe in March, I bought a new hose for my NV150 vacuum because the original one was falling apart at the handle. Now, the replacement hose is also coming apart where it connects to the canister at the bottom. We have purchased several Shark sweepers over the years and have been happy with them, but this recurring issue with the hoses is concerning. I'm wondering if there is a warranty that would cover this or if I will need to buy another replacement hose.

I purchased the Shark WANDVAC Power Pet Cordless Handheld Vacuum through HSN back in July. Recently, when I tried using it, it made a very loud noise and now it won't power on or work at all. I initially contacted HSN customer service, and they directed me to reach out to you for assistance. Please provide me with a shipping label so I can send it in for repair or replacement as it is covered under warranty for 2 years with shipping included both ways. My contact information is as follows: Katherine C., 96 Morningside Comments, Brattleboro, Vermont [redacted]. The vacuum was ordered on July 3, [redacted], with Order ID [redacted].

I have a Shark Navigator Swivel Plus, model #NV4626, that has developed a clunking noise and the area near the small filter at the bottom gets hot and makes a whirring noise when I turn it off. I've checked for any debris and even emptied the dust cup, but couldn't find anything. I can't afford to purchase a new vacuum, and it was working perfectly fine until this issue arose. I'm currently not using it because I'm concerned about the motor burning out.

We ordered the Shark Stratos AZ301KT1 that was advertised on TV. Initially, the phone representative assured us that the package would include the Shark Stratos AZ301KT1, MultiFLEX under-appliance wand, Tru Pet Package pet brush roller, steam mop, and 2 allergen cartridges. Unfortunately, upon delivery, only the Shark Stratos and MultiFlex wand were included. Despite calling four times and requesting to speak with a supervisor each time, we have yet to receive the missing items. The handling of our order and the discrepancies in what was promised versus what was delivered have left us feeling misled and taken advantage of. We are still awaiting resolution after more than a week and a half. We simply seek honesty and fulfillment of what was promised during the phone order. The infomercial's claims do not align with our experience, and we currently own six Shark vacuums. The latest representative, Crystal, mentioned the option of returning the vacuum for a refund to place a new order, a solution that does not address the initial problem or lack of transparency in the ordering process.

I purchased a Shark Cordless Pet Pro Stick Vacuum less than 6 months ago, and have only used it a handful of times since moving into my new home. I primarily use it on area rugs, as the other floors are hardwood and I use a Swiffer sweeper on those. The last time I tried to use it, the motor started making a loud grinding noise immediately after turning it on, without any suction. I have tried troubleshooting per the instructions on the website, but it seems like the motor may be faulty. I'm not looking for a refund, just a replacement that works properly.

I initially decided not to take the survey but regret it now after interacting with the technician. Although I do not have his name, I found him to be exceptionally patient and helpful. The order number for the vacuum motor is [redacted]9. I hope this information can assist in identifying the technician. I feel it is important to commend his excellent customer service. I wish all customer service representatives were as respectful and accommodating as he was. Since I missed the survey, I hope this message can serve as recognition for the outstanding employee I had the pleasure of speaking with.

I am experiencing issues with my Shark sweeper as the handle broke after owning it for only two months. I contacted Jan on the third of January and was informed that the part was being ordered. However, I did not receive any updates regarding the part. When I called in mid-February, I was advised that the part was en route. Today, I spoke with a representative who mentioned that the part is on order and will take a couple of weeks. I am confused about the conflicting information I have been given since January 3rd. In the past, I had a similar problem with a Shark sweeper, and I ended up disposing of it without seeking replacement parts. This time, I am hopeful that the issue can be resolved promptly. Thank you in advance for your assistance in addressing this matter. - TM

I purchased a lower handle for my Shark 2-speed stick vacuum, but I received a power source instead. This mix-up is disappointing, as I really need the correct part to fix my vacuum. My name is Mary Millican, and my address is [redacted] S. East Arista Ln., Portland, OR [redacted]. The order number is [redacted], and it was for a Shark lower handle. The original handle broke on my recently purchased Shark vacuum from Amazon, rendering it unusable. Kindly send me the correct part and I will return the power source mistakenly sent. I hope that the return shipping costs will be covered, as the part cost $7.95, with $8.95 for shipping. The delayed delivery was due to weather conditions. Please address this issue promptly. Thank you.

I recently purchased a Shark Ninja Stratus vacuum and used it for the first time. Unfortunately, I am disappointed with its performance. The vacuum does not effectively pick up pet hair from our oriental rugs, leaving the hair behind. I would like to return the product to Shark Ninja for a full refund and need assistance with the return process. For further information, please contact me at [redacted]. My name is David H., and my address is [redacted] Northridge Hills Drive, Brighton, MI [redacted]. Even with the help of a professional house cleaner, the vacuum failed to remove the pet hair. Our previous vacuum, which we used for 10 years, performed much better. Additionally, the appliance attachment meant for cleaning under the refrigerator and stove is too thick to fit underneath. The pet hair appliance is also ineffective on our rugs. Please reach out to discuss the return process and provide me with the necessary details to return the item and receive a refund.

I am fond of the Shark product line. I own the Shark Apex Zero-M and have purchased Shark vacuums for all my sons. Regrettably, the hose of the lift-away feature only extends a few feet from the canister, limiting its reach. After checking, it appears my sons have experienced the same issue with their hoses. The hose seems quite stiff and lacks flexibility. I am interested in finding out if there is an option for a longer or more stretchable hose. This is my only concern; otherwise, the vacuums work excellently for cleaning. Thank you, Mike H

I bought two AI laser robot vacuum cleaners from Costco. Sadly, one of them isn't starting the cleaning process anymore. It seems like a charging issue. I've only had this particular unit for a few months, mostly while away for a month. I am hoping for either a replacement unit or for someone to repair the faulty robot. I'll be patient, but if this isn't resolved promptly, I might have to dispute the charge for the unit with Costco. Thank you in advance for your prompt attention to this matter.

I'm experiencing issues with my Shark Navigator Professional vacuum. Despite letting it sit for over 45 minutes, it continues to shut off. I replaced multiple filters, yet the problem persists. There appears to be a buildup behind the filters, indicating possible overheating. As a professional cleaner, I rely on this vacuum and need it functioning properly. I purchased it from Walmart with cash less than 30 days ago, but unfortunately, I have misplaced the receipt and warranty card. Your assistance in resolving this matter is greatly appreciated. Thank you, Tracy D. [redacted] [redacted] Date: 05/03/[redacted]. Purchased on: 04/14/[redacted].

I had an unpleasant call with one of your customer service advisors on Saturday. We discussed my details, including the model number, serial number (with his assistance), and where it was purchased. He suggested I check the floorhead (model no IZ300UK, serial no U18QT603Z2J3) since the powerfin roller had stopped working. Due to my inability to confirm the purchase date, he recommended buying a new replacement head, which was frustrating as the product is supposed to have a 5-year part guarantee. I have contacted VERY for a copy of my vacuum cleaner invoice and plan to send it. I prefer not to have another phone call like the one I had on Saturday. My floors are in disarray, so I used my credit card to order a replacement floorhead. Dealing with this situation has been stressful and upsetting for me.

I recently purchased a Shark Powered Lift-Away DLX vacuum and have noticed issues with the powerbrush and lights flickering when I try to use the lift-away feature. Although it seemed to work fine in upright position, today the powerbrush won't turn on, and the lights continue to flicker. I am only able to use the vacuum on the hard floor setting. I would appreciate any assistance in resolving this problem. Thank you. - Betty K.

I am incredibly impressed with my cordless Shark vacuum. It survived Hurricane Ian that devastated my entire house in Ft. Myers, FL. The strong winds destroyed my roof and windows, and the storm surge flooded my home with dirty saltwater up to the door knobs. When I returned weeks later to assess the damage, I was amazed to find my Shark vacuum still charged and operational. Although the beater brush was damaged, the top part still works perfectly. I am thoroughly impressed by its durability and performance. I plan on purchasing more Shark products in the future and will gladly recommend them to everyone I know.