Shark Vacuum Customer Service Issues

I purchased a Shark Robot from a licensed dealer, but unfortunately, it stopped working just a month after buying it. When I reached out to return it for a refund, they refused since I no longer had the original box. The customer service was rude and unhelpful, making fun of my issue. I am now left with a non-functional Shark Robot that cost me $[redacted].00 plus shipping. Can I still return it without the box, or do I have no options left?

My Shark DuoClean is having trouble picking up debris into the canister and instead, it's accumulating in the hose and handle. I've cleaned out a lot of pet hair from those parts but I believe there's still a blockage causing a high-pitched sound when the vacuum is turned on. The canister and filters have been cleaned, and I've only had this vacuum for about 6 to 7 months. I regularly empty the canister and clean the filters. It's frustrating because this is my second Shark vacuum in 3 years that's presenting similar issues, even though they are relatively new. I would really appreciate any assistance to resolve this problem. Thank you.

As a dedicated customer of SHARKNINJA, I've purchased various products like steam mops, handheld vacuums, grills, choppers, and vacuums over the years. I switched from Dyson due to the superior quality and ease of use your brand offers. As someone with Cerebral Palsy, maneuvering a vacuum easily is crucial, and your products have been a huge help with the degenerative changes I'm experiencing. I recently tried to purchase the Shark Vertex Upright Duoclean with power fins and self-cleaning roll, along with the pet power brush kit, totaling over $[redacted] with the MERRY 20 promo code. However, during checkout, I was informed the code had expired. Given that it was a Christmas promotion, I kindly request you consider honoring the 20% discount, as Christmas was just a few days ago. With a Maine Coon cat at home, keeping furniture clean is a frequent task, making the power fins feature invaluable to me. I've seen the infomercials and believe this product would make a significant difference in my cleaning routine. Your understanding and consideration in providing this discount would be greatly appreciated in this festive season.

I bought a Dyson vacuum on December 20, [redacted], and signed up for the extended warranty, for which I have a reference number. Despite troubleshooting, the vacuum has lost suction. When I called to make a claim using my reference number, my details were not recognized. I was told someone would reach out, but it has been 4 days with no response. I've followed up with two emails but haven't received any updates. Please get in touch with me as soon as possible.

I recently bought a Shark VacMop robot vacuum which has been excellent with vacuuming, but I haven't tested its mopping feature yet. Recently, my new dog had an accident, and unfortunately, the vacuum ran over it, causing a mess on the bottom. I cleaned it as best I could without any visible water damage, and the vacuum seems to be working fine. However, when I tried to connect it to my Wi-Fi through the app, I encountered an issue. Despite entering the correct password, it keeps displaying "we are unable to connect to your Shark." I've attempted rebooting it multiple times, waited, deleted the robot profile successfully, but I can't establish a new connection as it won't connect.

I own a Shark robot vacuum (RV700_NC) that has been mostly reliable so far, but today it repeatedly stopped with the 'Max' light flashing, even when it was in an open area on the floor. I've cleaned out the unit, checked the wheels and rollers, but it still keeps having this issue. It occurred around 10 times in just one hour this morning. In addition, it has also gone over edges it didn't detect several times. I'm wondering if the vacuum might be starting to fail and if I should consider getting a replacement.

I own the Shark Rotator Professional in the paprika color. Lately, I've noticed it getting hot near the filter, even though I've checked for clogs and all seems clear. Unfortunately, my vacuum isn't picking up properly and the motor noises indicate it's struggling. I lack the tools to disassemble it further for a thorough check beyond inspecting the hoses and roller. While I appreciate this vacuum's performance, the unique screws on it are making it challenging to address any potential obstructions behind the hoses inside the vacuum unit. Your insights would be greatly appreciated.

I have a crack in the tubing inside the motorized floor nozzle of my Shark NV752 vacuum. Kohl's referred me to you as it might be under warranty since they still sell this model. The vacuum is around 4 years old, and I can't locate the receipt. Kohl's couldn't assist in finding my previous transaction. Can you confirm if this part is covered under warranty or if I need to purchase a new vacuum?

I am experiencing issues with my robotic vacuum cleaner. Despite clearing its memory twice to re-map the house, the robot only cleans a portion of the house before returning to the dock, leaving some areas untouched. Additionally, it does not clean effectively near walls, leaving tracks about 4 inches away from certain walls. The unit struggles with pet hair, getting tangled around the roller. Despite multiple attempts to troubleshoot, it continues to malfunction. This has become frustrating to the point where I no longer use it. I would appreciate any assistance in resolving these issues.

I have attempted to contact Shark Vacuums in MA via phone nearly 40 times without success. The call center representatives seem to struggle with language barriers and understanding my concerns regarding my broken Shark Navigator Freestyle cordless vacuum, model SV1110, purchased at Walmart in July [redacted] and still under warranty until July [redacted]. Despite agreeing to share photos of the damage, the communication was challenging, with repeated requests to explain the issue and even addressing me by the wrong name. I am hesitant to proceed without seeing a privacy policy and demand to receive it via email before any further steps are taken. I am concerned about potential email sharing without my consent and will take legal action if my privacy is violated in any way.

I recently purchased the model CH951 66 to replace my discontinued hand vac. I had issues with the warranty on my old vac, which led me to buy this new model. Unfortunately, I have some complaints about it: - The motor is not as strong as my previous vac, making it less effective. - The placement of the on/off switch is very inconvenient, causing me to accidentally turn it off multiple times while using it. - The power rotating brush is not efficient in handling dog hair compared to my old vac. I am looking for a replacement as this model does not meet my expectations. I am disappointed in the decline in design and quality. I may explore other options in the future. Thank you for hearing my feedback. Sincerely, Joseph P. C. Jr. Alpharetta, GA

Recently, my family and I have been dealing with the aftermath of a house fire, assisting our two younger children as best we can. Despite the challenges, we are grateful for any help. I am contacting your company regarding our lost Shark ION Robot Vacuum, which was a favorite of ours. We truly miss it. If there is a possibility for your company to replace it, we would appreciate it greatly. We are still in the process of trying to recover and rebuild after this difficult event, and any assistance would mean a lot to us. Thank you for your understanding and consideration during this tough time.

I have recently received a replacement vacuum which I have been using regularly. However, I am encountering some issues with it. When attempting to use it at various height settings, all the lights start flashing and the power beater bar stops working. I have inspected the beater bar for any obstructions but found it to be clean. I have included pictures of the model, serial numbers, and the vacuum itself for reference. I would appreciate it if someone could reach out to discuss this matter further. I made five unsuccessful attempts to contact customer service today. The first call had a poor connection, and the subsequent four calls were disconnected before I could speak with anyone. It is crucial that I receive assistance promptly regarding this issue. Thank you, Bobbie J.

I have been a loyal user of Shark Cordless Vacuums for years, starting with the white model. Recently, I upgraded to the new "red" model with a light, as recommended by my daughter. Unfortunately, both of the new models I purchased developed issues within a year, while the older white model I gave to my sister is still going strong. I am disappointed in the newer models' performance, especially given their appearance of being well-maintained. As a vacuum enthusiast in my family, I am careful with how I handle and care for my vacuums. I feel that these issues may stem from the new models being released before all the kinks were worked out. I am hoping that Shark can either repair or replace my faulty vacuums at no cost to me. On a side note, I recently bought another vacuum for my sister and noticed an increase in price. I am curious if this reflects an improvement in quality as well. I would appreciate assistance in resolving this matter. Thank you, Karen C. [redacted]

I am incredibly disappointed with the level of customer service I received regarding my Shark NV752 Rotator vacuum. I purchased it on May 12, [redacted], through Amazon, and it has already experienced significant issues after minimal use. The Press & Lock stowage failed, and now the pivot point of the rotator system has completely broken, making the vacuum barely functional. Despite trying to explain the issue and providing photos of the problem, the customer service representative was unhelpful and insisted that the necessary parts were not covered under warranty. They were unable to assist me further or provide information on repair centers. I am frustrated and seeking a resolution to fix my nearly new vacuum. Will I receive better assistance here? Can I communicate directly with a person and not an automated system? I am eager to have my machine repaired promptly. -Timothy R. Email: [redacted] Phone: ([redacted])-[redacted] (please leave a message)

I am disappointed with the customer service I received regarding my Shark NV752 Rotator vacuum. I ordered it on May 12, [redacted] and started having issues recently. The Press & Lock stowage stopped working, followed by a complete pivot point failure. I tried contacting customer service and was told to submit a video or describe the issue verbally as they don't have an email for photos. The representative informed me that the power head, a crucial part, is not covered under warranty, and I would have to pay $[redacted] for a new assembly. She also refused to provide information on the nearest repair center. This experience left me frustrated. I am hoping for a better outcome here and assistance in fixing my nearly new vacuum.

I recently received a Shark Vacuum as a gift, and being 80 years old, I sought assistance through your troubleshooting Support Web site. During the call back from a Customer Service Representative, despite my difficulty in finding the Model Number NV501, I encountered an issue with the motor not coming on though the lights were functioning. When the representative suggested texting information, I explained my preference for email due to not having a cell phone to receive texts. Unfortunately, he abruptly ended the call without inquiring about my texting capabilities. I rely heavily on Shark products since [redacted], like my first vacuum and a Steam Mop. Having replaced a cracked vacuum hose thanks to my Niece, the lack of support is distressing as my vacuum is essential given my limited mobility. Your swift assistance in this matter would be greatly appreciated.

My school bought two Shark Rechargeable Floor and Carpet Sweepers online, with delivery on Sept 9th. Unfortunately, one stopped working after only six weeks of use. Considering our limited budget, we are hesitant to purchase a replacement. The other sweeper is working well, and we are satisfied with it. Walmart's online policy doesn't permit returns for this product. We are requesting a replacement to be sent since we have the proof of purchase in email and on the Walmart Dashboard. Order# [redacted]-[redacted] from Sep 07, [redacted].

I own a Shark IQ model RV1101ARUS. Recently, it has been starting at 4am unexpectedly, running out of battery. I tried to reset it to no avail. I reset the vacuum through the app, turned it off, and powered it back on. However, I couldn't reconnect it to the WiFi. When I press "dock" and "clean" together, a message about "Evacuation and resume" appears but the WiFi light doesn't flash. I've tried resetting my internet, reinstalling the app, and reconnecting WiFi on my phone, but the issue persists. What should I do next?

I bought a Shark NV752 around 3 years ago. The roller brush is worn out and needs replacing. Unlike my other Shark vacuum, it seems the roller brush in this model can't be replaced separately. I use this vacuum for my cleaning business and was happy with it until now. To replace the brush, it looks like I'll need to get a whole new base attachment for $[redacted].00 on the website, almost the price of a new vacuum. It's frustrating that a simple part like a roller brush is not easily replaceable. As my warranty has expired, I understand I have to bear the cost, but I wanted to share my disappointment as it was quite an expensive purchase. I feel like I've wasted my money on this vacuum. Thank you. - S. Flynt