Scribd Customer Service Issues

Hello, I am looking to request a refund for the Scribd subscription that I mistakenly purchased and did not intend to keep for 5 months. I initially signed up for a Scribd free trial and was later surprised to see a charge of $13.99 AUD on my account after the trial ended. Despite my attempt to cancel the subscription promptly, I later discovered that multiple additional payments were deducted for the continued service. After navigating the convoluted cancellation process on your website, I eventually managed to confirm the cancellation. I firmly believe I am entitled to a refund for the 5 unauthorized $13.99 charges due to the following reasons: - I never intentionally subscribed to your service. - I made every effort to cancel the accidental subscription. - I never utilized the subscription as evidenced by the absence of any content in my account. Thank you for your anticipated assistance. Best regards, J.

Hello, I am seeking a refund for 5 repeated charges for a Scribd subscription that I unknowingly purchased. After activating a Scribd free trial, I was surprised to see a recurring charge of $13.99 AUD on my bank statement. Upon discovering this, I tried to cancel the subscription, thinking I had successfully done so. To my dismay, I later found more charges on my account. Despite struggling through a confusing cancellation process on your website, I eventually managed to stop the subscription. I feel unfairly charged due to: - Unintentionally subscribing after the free trial. - Difficulty canceling the subscription due to confusing menus. - Not using the service beyond the trial period. I appreciate your help. Thank you, J.

To the Customer Service Team, I need to address an issue with my Scribd account. Although I requested to pause the service, I continue to be charged. It seems that I may have two accounts under the following email addresses: [redacted] and [redacted] I would appreciate it if you could cancel both accounts associated with the mentioned email addresses. Due to financial constraints and a broken computer, I am unable to utilize your service currently. I kindly ask for a prorated refund for this month's charges. I do not plan to resume the service, and I am puzzled as to why the other account was not paused upon my request. Please proceed with canceling the accounts and issuing any refunds due. I look forward to working together in the future. Thank you for your attention to this matter. Sincerely, Joshua P. [redacted]

I'm experiencing difficulty making payment for Scribd services. Is there a UPI ID available for Google Pay or Paytm payment methods? I have attempted to activate my account using a different email address, but both PayPal and credit/debit card transactions have been declined. The issue seems to be related to the system's auto debit feature conflicting with Reserve Bank regulations. Have you considered offering 3-month, 6-month, and yearly subscription options? This would help students like me in India access Scribd and SlideShare without these payment issues. Your prompt assistance would be greatly appreciated.

Hello, I'm writing for the second time regarding Ticket [redacted]. I am experiencing trouble accessing my account and have noticed recurring charges on my credit card without being able to download any books. The website keeps prompting me to start a trial subscription, even though I have been a member for over 3 years. I believe it's important to credit my account for this issue. Additionally, I observed an increase in the monthly payment from $8.99 to $9.99. I am Dennis Askins, previously using the email [redacted] until January 18, [redacted]. I can now be reached at [redacted] To resolve this matter, I would appreciate updating my account details such as password, username, and profile. My Visa card continues to be charged monthly for the subscription. Best regards.

Good evening, I am Patricia Lorena Sanchez Neira. I need help recovering my account to pay my subscription as a student. I created my account with the email [redacted], but I lost access to it over 5 months ago. I forgot my password and haven't been able to recover it. My username on SCRIB is Lorena Neira. I would like to delete that account and create a new one by paying for a subscription. There are important documents in that account I need to access and some that need editing which I want to keep private. Please assist me. Thank you.

I had a Scribd membership that I cancelled last year. However, I recently noticed unauthorized charges on my card dating back six months. When attempting to log into my account, I encountered issues. Trying with Google resulted in a loop back to the sign-in page, and using email said there was no account. I found an email address that claimed to be Scribd's, but now I'm skeptical as they don't seem to have one. The situation seems suspicious, and I feel that I am being taken advantage of.

I purchased a 6-month Scribd subscription for my husband with confirmation code W9FRMZBF. However, upon trying to read a book, it prompts to "Try free for 30 days" instead. We are unable to access other formats. I, A.A., am a current subscriber as well. Despite my husband reading on a separate device, he can only access book samples, not the full content. The lack of a helpline is frustrating. Please address this issue promptly. Contact email: [redacted]

I noticed a charge of $12.71 on my card for an unknown item. I requested a refund, and was informed it was issued on December 7th. My bank and PayPal have no record of receiving the refund, and I am not alone in this situation. Others are also awaiting refunds and some are considering legal action. Please address this issue promptly.

I have been mistakenly charged for a service I did not sign up for. I have been in contact with your team via email, but unfortunately, the conversation abruptly ended several days ago without any response. I fear I will be charged again in 7 days if this matter is not resolved promptly. I discovered that the charges were linked to an email address I own, [redacted], and the order number associated with this transaction is #[redacted]51. Despite this information being connected to my email, I can confirm that I did not authorize this purchase. The payment was made using my Visa card ending in [redacted], issued in England under the name Brandon Mellor. I have noted two charges on my account - £10.99 on January 6th, [redacted], and £10.99 on December 6th, [redacted]. I hope this information helps in resolving this issue efficiently.

Less than a month ago, I signed up for a complimentary 30-day membership on Scribd to access some Akan history. I provided my card information but used a temporary account. I recently remembered that I hadn't confirmed if I had canceled the trial within the 30 days. Unfortunately, I forgot the temporary email address I used during the hurried sign-up process, with no recovery email set up. I've attempted to retrieve access without success and have spoken with my bank, but due to the trial period not ending yet, they can't assist. I wish to avoid losing the £10 charge, so I request assistance in contacting Scribd to cancel the trial membership on my card and remove my card details from their system.

I have experienced multiple instances of theft on this app. Last month, I reported being charged twice with no resolution. Just two days ago, I received a debit alert for my Scribd subscription, and today I am being charged again, totaling [redacted] for the subscription. I feel this is unjust and the organization is not being truthful. I attempted various ways to renew my subscription when I couldn't do it through the Scribd app. If there was an error on my part, it should not result in being charged twice from the same account. I am considering taking legal action against this app.

I am having trouble logging into my Scribd account. Every time I attempt to sign in, I receive a message saying that the email and/or password is incorrect. I reached out to the help desk, but unfortunately, they were not able to assist me. Yesterday, I attempted to log in 15 times, and today, I tried 5 times, yet I still encounter the same issue. I made sure to double-check the email spelling and password for accuracy. I've had an account with Scribd before, but I faced similar connectivity issues and eventually cancelled it. I decided to give it another try, but it seems to be even more problematic now. I would appreciate any help to resolve this and potentially deactivate my account. Thank you, Ro Kanoff

I'm experiencing login issues with my Scribd account. Despite inputting my email and password correctly, the system keeps saying they are incorrect. I've encountered this problem with Scribd in the past and had to cancel my subscription. I attempted to rejoin but faced the same issue. The support team was unhelpful and couldn't address my concern. I'm feeling very frustrated and just want to cancel my account before incurring additional charges. Please assist me with this matter. Thank you, R. Kanoff Email: [redacted] Address: [redacted] SE 15th St., #[redacted], Bend, OR [redacted] Phone: [redacted]

I recently experienced unauthorized access to my account. Although I have already updated my password, my account now shows a large number of books saved which I did not select. Furthermore, as the intruder may have browsed explicit content, I am now receiving recommendations based on those materials. Deleting these books individually is a time-consuming task. Can you provide guidance on how to remove all saved books at once? If that's not possible, could you assist me with this process? Additionally, I am looking to adjust my preferences to avoid receiving recommendations for explicit books in the future. Your prompt assistance with these matters would be greatly appreciated. Thank you in advance. Best regards, B. M.

Hello, I recently signed up for a free trial with Scribd. I never subscribed to any services, but I was unexpectedly charged a 10.99€ monthly fee. Despite not having an account or active subscription visible on the Scribd platform, I am unable to locate a method to cancel this charge. It is frustrating and seems like a scam. Any assistance would be greatly appreciated. Thank you. - D.B. from Berlin, Germany

I am currently unable to access my account due to being locked out. I need assistance in regaining access to my account as my email address has been compromised. I have tried the options offered, but I have not received information on how to proceed. Since I am unable to log in, please contact me at [redacted] or reach out to alternate email addresses such as [redacted] or [redacted] Your help in resolving this matter would be greatly appreciated. Thank you. 🙂

I signed up for Scribe over a year ago using my iPhone, which I no longer have access to after it malfunctioned. I want to transfer my Scribe account to my laptop. During the setup, I used my previous phone number, which is no longer active, and my monthly payments of $9.99 are automatically deducted from my bank account on the 10th of each month. I am worried about losing the information stored in my account. I need assistance in migrating my Scribe account to my laptop since I can no longer use my iPhone. I have been unable to access my account for over three weeks, and all my valuable information is stored on my iPhone. I recently regained access to my banking account, and I am seeking help to restore my Scribe account without losing any data so I can access it on my laptop.

Hello, my name is Yukon Maughan. I have been charged $11.99 monthly since September 13th, even though I canceled my subscription in the middle of last year. I am extremely frustrated with this recurring charge. I need assistance to resolve this issue and receive a refund. If my request is not addressed promptly, I will escalate the matter to my bank to dispute the transactions as this situation feels like theft. Thank you.

On June 8th, I successfully updated my payment method. However, I received a notification today stating that my payment was declined, leading to the cancellation of my subscription. I tried reaching customer service through the app but only encountered automated responses that did not address my issue. Despite the customer service page indicating that my payment was processed, my app still shows that my subscription has been canceled. I am unable to speak to a live person regarding this matter. Your assistance in resolving this would be greatly appreciated.