Scandinavian Airlines (SAS) Customer Service Issues

To SAS Customer Service regarding Booking Reference M2JBT5: I wanted to bring to your attention that there are three important corrections that need to be made to reservation under Booking Reference M2JBT5 promptly: 1) The return flight from Copenhagen to Newark N.J. should be July 9th, not July 22nd. 2) I actually booked 9 passengers under the mentioned booking, not 8. The following names are Jennifer, Bret, Daniel, Michael, Julia, Hope, Gail, Ronald, Michelle, all with the family name Mandler. 3) All 9 payments have been made totaling $1,[redacted].37. However, the electronic ticket receipt displays $0 paid for Gail and Ronald Mandler. I have already spoken to a SAS representative about these corrections. I am disappointed with the reservation inaccuracies made by SAS personnel, especially after paying $40 per person for the service. Once the corrections are made, kindly email me the updated electronic ticket itineraries for all 9 passengers. Email: [redacted] Phone: [redacted] Name: Michael Mandler Thank you.

Good morning, I am urgently requesting confirmation for the following: On 08.10.[redacted], 3 employees of the company will be traveling to Iceland for work purposes. They will be on your flight SK6151 from CPH, landing at KEF airport at 15:25. The travelers are: - Z. Francesco - M. L. Mascarello - C. Mazzeo They are all vaccinated against Covid for more than 14 days, specifically with AstraZeneca, Pfizer, and AstraZeneca vaccines. This morning, they took a rapid test at the trusted pharmacy. I have filled out the pre-registration form, but I have not received any confirmation via phone or email. I request urgent verification that Icelandair has received this pre-registration at least. I also question why the pre-registration asks where the travelers will get tested upon arrival, as it does not seem necessary based on current regulations since October. Can you confirm? Additionally, during the pre-registration, it did not ask where they will be staying. Is this correct? Awaiting urgent information. Thank you.

Sehr geehrte Damen und Herren, ich habe eine Forderung inklusive Kosten gemäß vollstreckbarem Titel des Amtsgerichts über 1.[redacted],16 EUR, die bis zum 30.09.21 beglichen werden muss. Der Gläubiger hat mich beauftragt, eine gütliche Einigung gemäß § [redacted] b ZPO mit Ihnen zu erreichen. Um weitere Kosten zu vermeiden, bitte ich Sie, den Betrag bis spätestens Donnerstag, den 30.09.21, entweder bar an mich zu zahlen oder auf mein Dienstkonto zu überweisen. Eine Ratenzahlung ist ebenfalls möglich, aber dazu benötige ich Angaben zu den Ratenzahlungen und deren Herkunft. Falls die Frist nicht eingehalten wird und keine Vereinbarung getroffen wird, sind weitere Zwangsvollstreckungsmaßnahmen zu erwarten. Bitte beachten Sie, dass bei Zahlungsverzug ein Flugzeug der Schuldnerin am Flughafen BER festgesetzt werden kann.

Dear SAS team, I wanted to reach out regarding conflicting information I have received while trying to plan my trip to Denmark. I spoke with different representatives and am now seeking written clarification. Initially, I was informed that my outgoing flight from Newark was rebooked, allowing me to make flight changes without charge until October 21st. Later, on October 20th, when attempting to modify my return flight, I was told there would be a $[redacted] rebooking fee. I was also told I could start the return flight from Aalborg but board in Copenhagen. Today, I was informed that I cannot board any flight in Copenhagen without rebooking fees. I am requesting to rebook the second part of my flight to depart from Aalborg on Monday at 12:50 pm, boarding in Copenhagen. I hope to avoid additional charges due to the conflicting information I have received. My booking reference is QFEABT. Thank you for your assistance. Best regards, K. Goodman

I recently changed my flight booking online with SAS, assuming I was rebooking the same SAS Plus ticket class for $[redacted].96 US. However, I was charged $[redacted].21 US, the full price of the ticket, instead of just the difference. After speaking with SAS customer service, I was informed that the class was changed from P to S, which was not clear during the online booking process. This resulted in me paying almost $3,[redacted] per ticket without the option to refund the original ticket. If I had known about this class change, I would have opted for assistance over the phone for a $40 fee, rather than the additional $[redacted] per ticket I ended up paying. As a loyal customer who has flown with SAS four times in the last five months and holds Diamond Level Eurobonus status, I would like SAS to honor their rebooking policy by only charging me the fare difference and applicable rebooking fees as stated.

Dear Sir/Madam, On October 30th, I took flight SK2548 from Manchester to Stockholm Arlanda with booking reference TDGE7U and ticket number [redacted][redacted]. Unfortunately, upon arrival in Sweden, I was denied entry due to Schengen/Brexit regulations. Consequently, I was not able to retrieve my luggage. The baggage tag was mistakenly attached to my boarding pass instead of my passport by the check-in assistant in Manchester, which I inadvertently left on the aircraft. I reached out to [redacted], who informed me that they have no record of my bag and suggest it might have been returned to Manchester. Despite Global Baggage Solutions conducting a search in Manchester and confirming my bag isn't there, I have been unable to report it missing on your website due to requiring a PIR code, which I don't possess as I couldn't proceed to arrivals. I am desperate to recover my large green Antler bag weighing approximately 24kg, tagged by SAS staff in Manchester. It's likely registered in your SAS tracking system. Thank you for any assistance you can provide. Regards, M. McGee Managing Director C2C UK Ltd

Dear Sir, I am writing to bring attention to the SAS Airlines references listed below. Due to the Covid-19 pandemic, our group of 26 passengers was unable to travel from Oslo to Reykjavik on March 22, [redacted], as planned. We had intended to reschedule for the end of [redacted], but ongoing travel restrictions in Malaysia have again delayed our trip. In light of these circumstances, we kindly request an extension of the validity of our tickets for approximately one year. Your understanding and assistance with this matter would be greatly appreciated. Thank you, Radzuan Yusof

I have a complaint dated September 23rd that I sent to SAS Head Office in two tracked and traced letters. After a brief email correspondence where I was told my case was closed, I still believe it was not even opened. Currently, when I try to resend my emails to SAS, they bounce back or direct me to a non-functioning link on the SAS webpage. I have allowed SAS time to address the problem, and now I require the name and contact details of the individual in charge of Customer Care. I will consider legal action if needed.

I booked a flight through booking.com from LAX to ZRH for Jan 29. SAS changed the flight to Jan 30 without my permission, although the original flight is still available. SAS informed me that Booking.com needs to contact them to revert the change, but Booking.com has been unsuccessful in reaching them despite sending requests. I have two days left before the 14-day deadline to make changes without incurring a penalty, as per SAS policy. How can I resolve this issue? I need to be in Zurich by the morning of the 30th, but I am willing to depart on the 28th if necessary.

The airline recently notified us via email about a schedule change for our flight, which we were completely unaware of. However, we did not respond to the email due to not seeing it, resulting in the assumption that we accepted the changes. Unfortunately, we are now not eligible for full refunds or alternative flights. I find this situation unfair as the burden of clearly communicating changes should fall on the airline, rather than relying solely on email notifications with no follow-up. This unexpected turn of events has left us with non-refundable bookings for our trip and a significant financial loss.

Good morning, My flight from Stavanger to Oslo was canceled yesterday, and I appreciate the swift resolution of providing a new flight with KLM for us affected travelers. I had purchased an additional 23kg baggage allowance for €35 with our previous airline, but KLM does not honor this extra luggage, resulting in an additional charge of €70 with them. They advised me to reach out to you to facilitate a refund for the initial extra luggage fee paid. I have forwarded the receipt to request reimbursement for this unexpected luggage expense. Thank you.

My son flew with SAS from Heathrow to Copenhagen and then to Stavanger on Monday. Unfortunately, his luggage was not transferred to the connecting flight. Even though they promised we'd receive it on Tuesday at 2 pm, it's now Wednesday evening, and we still have not received the luggage. SAS has not been cooperative. It's almost Christmas Eve, and being without clothes, medication, and gifts is completely unacceptable. If they just reached out, we could have picked it up ourselves!

Hello, I want to report that our flight MDP4YT was canceled by Opodo, although we did not request this. I am unable to communicate with anyone about this issue. On my Opodo app, the flight appears as normal, but the cancellation process has started. We had a one-month family trip planned to the island, and all other bookings, including the [redacted] Euro house and the [redacted] Euro car, are in place. Additionally, we have a house sitter in Germany during our absence. It is distressing not knowing the current situation. Please reach out to me. I want to mention that we have comprehensive legal insurance. Hopefully, everything will be resolved, and our trip can proceed smoothly. Best regards, Christian O. www.iad-kiel.de / 0[redacted][redacted]

Dear Sir or Madam, I paid approximately €[redacted] for my tickets, but I received only a €[redacted] refund from the travel agency. They claimed this was the amount they received from you. For over two years, I have been bounced back and forth between parties. Could you please provide me with information on the refund amount processed for my booking number through the travel agent? I truly appreciate any assistance you can offer, as I am at a loss on where to seek further help. Thank you for your support in advance. Best regards

In October or November of last year, I filed a complaint with SAS regarding multiple charges on my credit card for a single flight booking made on your site. I did not receive prior notice of these 6 separate charges and sought an explanation. Your system's lack of an easily accessible complaints process via email or other non-phone contact methods was frustrating. After finally locating it, I was informed of a 6-8 week response timeline, which seemed excessive. Since then, there has been no follow-up. I am requesting a reply to my initial complaint and a postal or email address for future communication. Your website's limited avenues for feedback or contact, aside from phone or chatbot, are impractical for me. I prefer email or mail for correspondence. Please provide a means to locate my original message and address my concerns.

I made a booking with SAS through ETraveli for a trip from Copenhagen to New York and back. Unfortunately, I am unable to reach customer service for assistance. I specifically selected and paid for seats in advance for a group of six passengers. However, the assigned seats on the eTickets are not as expected. The seating arrangement of one, three, two in different rows is not ideal as it separates our group. In particular, a 15-year-old boy is left sitting alone, and we are unable to change seats as they are linked to passenger names. Although we are not certain about cancelling, we are concerned about the seating arrangement if one person in the group does not check in. We understand there are no refunds, but we hope to find a solution to optimize our seating and ensure that at least the family of three can sit together.

I tried for months last year to get a refund for a SAS voucher I received, but the link on the website never worked. Despite being told it was extended for a year, I received no response when I tried to contact SAS in December. Now, when attempting to get a refund, the interface says the voucher expired in December. I am still requesting a full refund based on a flight cancellation by SAS, which was never processed. This is frustrating as I was initially informed the voucher had been extended, but now it seems to have expired without warning.

My flight was rescheduled, giving me a date that doesn't work for me. I used points I accumulated, and some will expire if not used now. I tried to change it on the website but found it unhelpful. I contacted SAS by phone. On Sunday, after waiting over half an hour, the consultant's computer froze after three attempts to change it. I waited over an hour to be told it couldn't be fixed that day. On Monday, after another hour wait, the booking was successfully changed.

Dear Sir/Madam, I am currently on my fourth day in Paris and unfortunately, my two checked bags did not arrive with me on my flight from OSLO to Paris. I received the third bag, but the other two are missing. I would greatly appreciate it if you could help locate the missing bags and have them delivered to my cousin's address. Due to the missing luggage, my family and I are left with limited clothing options. I have already filed a complaint with Air France and SAS but have yet to receive a response. The Air France complaint Reference Number is CDGAF62383, created on 5/1/[redacted] at the Paris airport. The tag numbers for the missing bags are SK613005 and SK613012. While waiting for the bags to be located, I would like to know if I can purchase some shirts, pants, and undergarments. Could you please advise on the allowance per passenger for such expenses? I appreciate your assistance with this matter. The contact information for my cousin is provided in the claim form. Thank you, Vinod

On the 22nd of April, [redacted], I took a trip from Oslo to Dublin on flight SK4603 and then from Dublin to JFK on flight EI107. When I checked my luggage in Oslo, the agent assured me that my bag would be automatically transferred from Dublin to JFK. Unfortunately, the Oslo agent mistakenly sent the bag on flight EI106 which goes from JFK to Dublin. This mix-up seems to be the reason my bag is missing. After arriving at JFK, I filed a lost luggage report and completed the required paperwork. I also contacted Aer Lingus to report the issue. Despite my efforts, SAS claims no responsibility, insisting the fault lies with Aer Lingus. It has now been 15 days, and my bag has yet to be located. Aer Lingus has informed me that the bag never reached Dublin and that SAS should handle the matter. Since I was unaware of the issue in Dublin, I did not file a lost luggage report there. I am unable to contact SAS through their customer service line, leaving this email as my only means of communication.