Sainsbury's Customer Service Issues

I contacted Muller Yogurt via email, but I have not received a response yet. In my message, I expressed my admiration for their products, especially the fruit corner yogurts like the Apricot and Strawberry multi-pack I buy from Sainsbury in Blackpole, Worcester. Although I usually don't check the expiration dates on the packaging because they sell so quickly, I recently discovered that some of the Apricot yogurts in the pack were expired on February 11th while the Strawberry ones were good until February 16th. I had to discard the Apricot yogurts and will only consume the Strawberry ones. It appears there is a quality control issue in your process as these best before dates should not be mixed in the same pack. I felt it was important to bring this to your attention for necessary action.

I am experiencing frequent website freezes while trying to place orders online, which is frustrating. I am unable to contact customer service via email as the email lines are closed, and I cannot use the phone due to being deaf. Writing letters to customer service has been unhelpful, as I've been directed to visit a store for assistance, which defeats the purpose of online shopping. This lack of accessible customer service is disheartening and may lead to losing customers. I am considering requesting a refund for my delivery subscription if the service is not improved. The local delivery service is excellent, but the online ordering process is difficult. I urge the company to bring back email or chat support for customers like me. Thank you.

I've attempted to email you about this matter, but it seems Customer Service is no longer responsive via email. Therefore, I'm reaching out here. I am a regular shopper at your Rustington, West Sussex location and my Nectar card number is [redacted]0 [redacted]. While the branch is generally well-operated and stocked, I have noticed the disappearance of several items from your shelves in recent months: - Hovis 50/50 medium sliced bread has been missing for at least three months, although you still carry Hovis sliced white bread. - Your own brand of Soft Apricots in 500gm packets has been replaced by smaller, unappetizing packs of about [redacted] or [redacted] gms. - Buxton sparkling water in 500ml bottles has been unavailable since before Christmas. Although you offer larger bottles, they are inconvenient, and your own brand of smaller sparkling water bottles doesn't suit my preference. - Your own brand of Nappy Sacks in packs of [redacted] has not been stocked for 8-10 weeks. I've tried to inquire in-store with no success and had to resort to purchasing these items at Waitrose, which is inconvenient. I'd appreciate any information on when these products will be back in stock at your Rustington Branch. Thank you for your assistance.

I connected my Nectar card and email address (alan.dixon[at]ngcnetworks.co.uk) to Sainsbury's SmartShop. Initially, it worked well, but I encountered issues when attempting to change my email. My account became locked, prompting me to contact both Nectar and Sainsbury's. Nectar expressed their inability to help, while Sainsbury's acknowledged the locked account but directed me to the in-store SmartShop champion for resolution. Despite the store's efforts over several weeks, my account remains inaccessible. I now wish to delete my account and start afresh. Any assistance you can provide would be appreciated. Thank you. Regards, Alan Dixon

I ordered two items through Argos online and have only received one. The order number is [redacted]. After trying to reach the Croydon branch without success, I am frustrated about the lack of progress. I paid for both items but only received the night light, not the upright vacuum which costs £[redacted]. I am disappointed with the handling of this issue and the lack of acknowledgement. I want to know why my goods were not delivered and seek a solution. I expect better service from a large company like yours. If I don't receive satisfactory assistance, I will take further action. I request a refund or for the item to be sent promptly.

I am reaching out regarding a Gift Card issue. My daughter purchased a Prezzo Gift Card worth £30 from your Uxbridge Store on 23.12.21 as a gift for me. Unfortunately, when we tried to use it at Prezzo, it did not work. Despite visiting the store multiple times, we have not received a resolution. According to Customer Service, we were directed to contact Prezzo, but as the seller, the responsibility lies with you. The Gift Card number is [redacted] [redacted] [redacted]7 [redacted]9. I attempted to contact customer service and was advised to contact the bank, which seems unnecessary. Please advise on the next steps to resolve this issue promptly. Thank you, Anastasia Manning.

My daughter bought a £30 Prezzo Gift Card at your Uxbridge Store on 23.12.21 as a Christmas gift for me. However, when I tried to use the card at Prezzo in Uxbridge, it did not work. Despite my daughter visiting the store three times, the issue remains unresolved. Customer Service initially advised her to take it up with Prezzo, but legally, her contract is with Sainsbury as the seller. This level of service is disappointing, particularly coming from a company like Sainsbury.

Hello, I placed my order on Thursday, March 24, with the details as follows: Collection Date: Saturday, March 26 Collection Slot: Between 11:00 am - 12:00 pm Packing option: Pack without bags. Collection Address: Wolverhampton St. Marks Store, Raglan Street, Wolverhampton, WV3 0TE. The estimated cost of the order is £[redacted].50, and the order number is [redacted]35. I arrived on Saturday for pickup, only to be told my order was not available. Despite not receiving any prior notice of issues, I inquired about collecting it later. After some confusion and phone calls, I left but later received an email on Sunday stating my order was canceled without a reason. I wish to proceed with my order as agreed. Please advise on the necessary steps. Thank you, John

I had a negative experience with the delivery driver for my order. He phoned me to confirm the address, then abruptly hung up before I could explain I was one minute away, as my daughter was home. When I arrived, he was unloading the groceries and rudely mentioned that if I hadn't come, he couldn't have left the shopping due to my daughter's age, despite her being 26 with ID. He later apologized to her for assuming her age. Despite understanding he might have had a rough day, his behavior was unacceptable. Though I work in the NHS and know public-facing roles can be challenging, personal issues should not be taken out on customers. His attitude soured what started as a good day, prompting me to give this feedback. I am now contemplating switching my delivery service elsewhere.

This morning, I was accidentally charged twice for a carton of Carte D’or vanilla ice cream at around 10:35 a.m. at Sainsbury's Local in Cleveleys. The cashier explained that the barcode issue caused the double scan. We chatted amiably about rising prices, and I jokingly mentioned keeping the receipt for reference. Unfortunately, I only noticed the error once I arrived home. Initially, I hesitated to return to the store, thinking it wasn't worth the £2.50 or future shopping there. However, after retrieving and photographing the receipt, I now seek a voucher as compensation for the inconvenience. I can provide a photo of the receipt with the barcode reference number: [redacted][redacted]23, timestamped at 10:37:16 on April 10, [redacted].

I am writing to express my dissatisfaction with the service I received from a female staff member at the Sainsbury's branch in Bognor Regis this evening. Upon arriving at the store around 7:25 pm, I went to the kiosk to purchase a lottery ticket. Despite waiting patiently, the staff member was engrossed in a conversation with another customer, leading to a delay in serving me. When she finally attended to me, it was past the lottery cut-off time, and I was unable to buy a ticket. Her lack of apology and unprofessional conduct during the interaction left me extremely disappointed. Subsequently, I overheard her making derogatory remarks about me to another customer, compounding the poor experience. I request that my complaint is addressed promptly and that the staff member's behavior is investigated. The numbers I intended to play were 14, 16, 27, 32, 39 with Lucky Stars 4 and 7, along with a lucky dip. I anticipate a written response within 48 hours. Thank you, Mr. C Budd

I am writing to report an unfortunate incident my 90-year-old disabled brother experienced at the Colchester Tollgate store this week. He bought two meat joints for Easter and realized he had been charged twice for the pork joint. When he raised the issue at customer service, he had to wait for a long time while they checked the CCTV, making him feel embarrassed, especially given his age and physical condition. Eventually, he was refunded for the overcharge, but the experience was very upsetting for him. I believe the staff should be reminded to prevent such situations in the future. Although my brother, Mr. Robert Lock of 3 Coppingford End, Copford, Colchester, Essex, CO6 1YG, is unaware of my reaching out, I think it is important to address this matter promptly.

I recently placed an order for some jeans through click&collect. However, the jeans I received were much shorter than expected, only reaching halfway down my calves despite the website photo showing them going down to the model's ankles. Disappointed by this, I had to go back to the store for a refund, suspecting other shoppers might have encountered the same issue due to the sale. In a separate order, I received a pair of "Light Denim Panel Joggers" in size 14 that turned out to be excessively large, closer to a size 18. This led to another trip for a refund, totaling four unnecessary journeys and a significant waste of time. My frustration is compounded by the fact that fitting rooms remain closed, a baffling decision in current times. I used to be a loyal Sainsbury's customer, often making impulse purchases after trying on clothes in-store. However, these recent experiences have cost you a customer. I urge you to address these issues promptly. Disappointed and sincerely, K Butterworth

My delivery was scheduled for 06:03 - 07:30 on Tuesday, May 3rd, under order number [redacted]32. At 07:25, I received a call informing me of a delay due to a punctured delivery van. After reassurances of a prompt delivery within 30 minutes, the order did not arrive until 08:50. Due to missing items and subsequent unfulfilled promises of a second delivery, frustrations escalated as the situation was not adequately resolved. Communication with the customer service representative did not yield satisfactory responses, culminating in an abrupt end to the call. This lack of accountability and poor service from Sainsbury's is unprecedented in my experience. I am now seeking a full refund for the undelivered items and an explanation on how this situation will be rectified moving forward.

To Whom It May Concern, I visited Sainsbury's on Wilton Road today with my ten-year-old son so that he could spend his money on a toy. Once he picked out the toy, we proceeded to the self-checkout to pay for it. While my son was scanning the toy and putting his money in, a man came up to him, accusing him of cutting in line, which was not true. The man then proceeded to use offensive racial slurs towards my son. I intervened and asked the man to step away, but he continued to be aggressive and disrespectful, even after other customers came forward as witnesses. The security guard was unhelpful, refusing to take action as he didn't witness the incident himself. Despite several witnesses offering to give statements, the situation was not handled appropriately, and no manager was called to address the issue. I plan to report this incident to the police as a hate crime under the Equality Act [redacted]. I expect a prompt and thorough response to this matter. Thank you, Rebecca A. [redacted]

I am writing to report an incident that occurred at your Sainsbury's gas station on Talbot Road in Blackpool last night. While filling up my car with petrol, I experienced a leak from the nozzle which resulted in petrol splashing on my hands and clothes. Despite informing the attendant about the issue, he dismissed my concerns and insinuated that the pump had already been fixed even though it clearly hadn't. I was upset by his attitude, especially when covered in petrol. Later, at the main store, I tried to speak to the duty manager but was met with a lack of understanding and a suggestion to change my clothes in the car. This response was not acceptable given the situation. The lack of empathy and awareness of the staff was concerning, and I believe the incident should have been handled more seriously. I am disappointed by the dismissive attitude and lack of concern shown by your staff. I request reimbursement for my damaged clothing and stress the importance of prioritizing health and safety measures. I hope for a prompt response and a reassurance that steps will be taken to prevent similar incidents in the future.

To whom it may concern, I am writing to express my deep concern regarding a recent incident at your Lloyd's Pharmacy located in the Sainsbury's Colliers Wood Merton superstore. On Tuesday, the 10th of May, around 7:45 pm, I visited your pharmacy as I needed to purchase Canesten treatment for thrush. I informed the lady at the front desk that I was 24 weeks pregnant. She provided me with both oral and pessary tablet options. I specifically asked if they were safe for me to use, and she assured me they were. She even double-checked with another staff member, presumably the pharmacist, who confirmed their safety. After purchasing the Oral Thrush tablet duo with cream for £14.09, I discovered upon reading the instructions at home that it clearly stated not to take the tablet if pregnant or breastfeeding. This information shocked and greatly upset me, as it posed a serious risk to my unborn child. I have since consulted with my GP and midwife, who both expressed surprise that I was able to buy this over the counter without being directed to contact them first. They explained that such treatments should be prescribed through them due to the potential risks involved. This experience has caused me significant distress and anxiety. I request a refund for the treatment purchased and urge you to ensure your staff are properly trained to provide accurate and safe advice to customers. Had I not read the instructions, the consequences could have been grave. Sincerely, Lucy M. N.

To whom it may concern at J Sainsbury's PLC, I am writing to address a concern regarding the disposal of pastries at your store located between Kew Bridge and Kew Bridge Station. During my visit at 22:40, I observed an employee discarding pastries into a clear bag. Upon inquiring, I learned that the pastries are not taken home by staff due to company policies and are instead disposed of. Given the rising cost of living, it seems wasteful to not allow employees to bring excess pastries home for their families. While I understand the potential legal issues regarding allergies, it raises the question of whether there could be a way to donate the food safely without such constraints. Your consideration in revisiting this policy to potentially redistribute leftovers to humans in need rather than animals would be greatly appreciated. Sincerely, A. O'Reilly, Founder and CEO of Hounslow Altercations PMC Ltd.

I would like to raise a complaint regarding an incident at Hampton Park in Eastbourne. A few weeks ago, I accidentally left without paying for my daughter's shopping due to menopausal confusion. When the security guard confronted me, I offered to pay, but was told it was too late and would receive a ban letter. I received a £[redacted] fine from a recovery company, causing distress. The store manager seems unaware of these fines, and contacting the security guard and head office has been unhelpful. DWF suggested contacting Sainsbury's to clarify the issue. I am reaching out for assistance to resolve this matter promptly. Thank you.

I am a regular customer at the Neston Branch and I have noticed that one of the customer lifts has been out of service for about 6 weeks now. Recently, on the two occasions I visited the store, the second customer lift was also not working, which forces customers to use the service lift. The service lift's cleanliness is subpar, which is a concern for both health and sanitation. Additionally, the lighting in the store is poor, with only 1 out of 3 lights functioning, creating dark areas that could pose safety risks. I have witnessed elderly individuals having to climb over railings, which is a potential hazard. Despite bringing up these issues with the staff, it seems like there has been no action taken to address them. These ongoing problems are unacceptable for a reputable company like yours. I fear that if these issues are not resolved promptly, there could be a serious accident for which your company would be liable. The fact that a second-hand Spanish customer lift was out of service for almost a year is concerning. It is imperative that these matters are rectified without further delay before any accidents occur or, alternatively, the store should consider temporary closure due to health and safety reasons. I am disappointed with the current state of affairs. - Andy W.