SafeLink Wireless Customer Service Issues

My phone is unable to charge properly. I have tested it with 2 different chargers across various outlets but it does not charge. Every time I plug it in, a slow charging alert pops up, the charge screen appears, but the battery icon stays unchanged and does not turn green nor increase. Despite attempting to charge it since 7:43 am, the battery level remains at 10% as of 9:39 pm. Additionally, I have restarted the phone twice today to no avail. It seems probable that the phone is faulty and may require replacement.

I mistakenly purchased airtime for the wrong service provider and did not receive it. Despite contacting them and explaining the situation, they mentioned sending it to the incorrect service. Initially, I attempted to use it as I thought it was for Tracfone but realized my error. They declined to issue a refund at that time. Recently, I spoke with a representative who mentioned the possibility of a refund if I could provide payment details. I managed to locate the payment information and look forward to resolving this issue. Thank you, Alicia Rasche.

I contacted online customer service due to problems with my phone service. I couldn't make or receive calls or texts and had no other phone to call for help. I rely on lifeline assistance. The customer service representative I interacted with was impolite. They suggested I purchase phone time to resolve the issue or switch providers. Their lack of empathy only added to my stress.

I have been trying to activate my phone since yesterday. I have contacted SafeLink, Q Link, and the ACP 14 times. Each time I get disconnected from SafeLink, and my phone still isn't working. Q Link is going to deactivate my SIM card within the next hour. I need help urgently. My phone number is [redacted], my SafeLink ID is [redacted]07, and the ACP number is [redacted]. I was supposed to have my benefits and phone number transferred from Q Link Wireless to SafeLink last night, but it hasn't been done yet. I have spoken to customer service four times today and got hung up on each time. Please assist me promptly as there is less than an hour before my Q Link SIM card is deactivated.

I seem to be experiencing unusual behavior with my phone. Every time I enter my password, it initially works but then shows as incorrect on subsequent attempts. Additionally, random game apps appear without my downloading them. I suspect my phone has been hacked, possibly due to someone linking or switching SIM cards with similar numbers. I've been in contact with customer service regarding this issue for the past week, but it hasn't been resolved. If this matter cannot be fixed, I may need to switch to a different device as this situation is becoming quite frustrating.

I received a Samsung A03s with numerous pre-installed apps that consume all my time due to the device care app constantly cleaning memory. The phone requires multiple clean-ups to free up space, making it tedious. Despite having only one additional app installed, it struggles to download from the Google Play Store without clearing cache repeatedly. The excessive apps, some appearing in duplicates, cannot be uninstalled or disabled and continually accumulate cache, surpassing [redacted] apps. They run in the background, impacting performance even with data saver on. The replacement phone I obtained for my original Samsung is even more problematic. How can I effectively eliminate these unused apps that hog my RAM?

Since initially receiving my Safelink service, I had access to hotspot data. However, it unexpectedly disappeared back in December [redacted]. Despite reaching out via text multiple times, I have not made any progress. I struggle with speaking on the phone due to nerves, making texting my preferred method of communication. Additionally, I am now in need of a replacement phone as mine was damaged. Currently, I am using a borrowed phone. Lastly, there seems to be confusion as Safelink is indicating that someone else in my household is receiving the Lifeline Assistance (ACP), but I am the only individual in my household, so this is incorrect.

Hello, I am writing because of my sister, Wanda Corner. She received her phone from SafeLink over a month ago. However, her phone got deactivated, and we are unsure why. Being 76 years old, she relies on this phone and we are struggling to find a solution. I have been contacting customer service, but keep getting transferred and sometimes disconnected. This is her only Government-issued phone, so it is crucial to have it reactivated. Please assist me in resolving this matter so my sister can use her phone again. Thank you.

I bought a $[redacted] SafeLink Moto G Pure phone to replace the one I lost in the ocean, but the screen broke. SafeLink sent me a $50 Blu View2 phone through Net 10. The Blu View2 is not reliable with the mobile network, lacks a fingerprint reader, and is smaller, slower, and has less memory than the Moto G Pure. I did get it activated but I really want to switch back to the upgraded Moto G Pure. Net 10 says they can't switch me back due to an error on their end. What can I do to resolve this issue?

Since March, I've been experiencing ongoing issues with my Safelink service. This is already my third enrollment #, as my phone keeps deactivating every couple of days. I need to repeatedly contact Safelink and hope to reach the enrollment department for manual reconnection of the enrollment # to my phone #. Each time, I am assured that the issue is permanently fixed, only to have the problem resurface a few days later. The lack of transparent communication is frustrating, as each time I am assured that the problem is resolved, only for history to repeat itself. I am at a loss as to why the solution is not lasting, and Safelink is not providing satisfactory explanations or solutions. Despite my requests, I am unable to escalate the matter to a supervisor. Your assistance in resolving this matter would be greatly appreciated.

I have been a SafeLink customer for about 5 years, but I often need to change my phone due to losing it frequently. However, I am currently experiencing significant difficulties transferring my service to a new phone. I haven't used my phone in over 2 months, and my Gmail account is linked to my old phone number, which is [redacted]. Unfortunately, I am unable to access my emails without my phone. I recently paid $25 for my service this month using my debit card, but the airtime was added to the lost device. The customer service representative also changed my enrollment number, which has left me frustrated. I urgently need assistance to reactivate my phone. Please contact me at [redacted] to resolve this issue. Thank you. - K. H.

I am in need of speaking with someone regarding obtaining a SafeLink government phone. The phone I am currently using is very old and has limitations; I can make calls but not receive them. In the past, I had a SafeLink phone but years ago, I received a call or text, can't recall, inquiring about having two phones at my residence. Truthfully, I confirmed having two and was instructed to dispose of one. I surrendered mine so my girlfriend could keep hers. However, we have since separated and I am now looking to obtain a new government phone. I urgently need to speak with someone as my current phone is not functioning properly.

About three weeks ago, my bag was stolen, which had my wallet, Safelink phone, and other belongings in it. I have been attempting to report the stolen phone since discovering the theft. However, I am encountering challenges with the customer service representatives because they are unable to confirm my account by sending a verification code to the Safelink phone, which was taken in the theft. I simply need to report the phone as stolen and understand the steps necessary to have it replaced through the ACP with Safelink Wireless.

About three weeks ago, I had my bag stolen, which contained my wallet, safelink phone, and other belongings. I've been attempting to report the stolen phone since I realized it was missing. However, I've encountered difficulties with customer service representatives who are unable to verify my account by sending a verification code to the safelink phone, which I no longer possess. One representative attempted to send the code to the email address on the account, but there was confusion as I didn't verbally spell out the email address for them. All I need is to report the phone as stolen and understand the steps required to replace it through Safelink Wireless for the ACP.

I attempted to transfer my number to Qlink, but their customer service hung up on me. When I tried using a different phone to contact Safelink, none of their customer service numbers worked afterward. It seems like they blocked the phone I called from. I decided to switch to Qlink because Safelink kept turning off my service three times in two weeks with different excuses each time. I now need to have my number unlocked, and Safelink is giving me the runaround. Any advice on how to proceed? Thank you.

I completed an application to switch services and obtain a SIM card for my iPhone. Unfortunately, I mistakenly clicked the wrong button when trying to attach proof of my eligibility. I was not able to note down my application number before this occurred, preventing me from attaching the necessary documents such as proof of food stamps, my Medicaid card, and a screenshot of my active status from SSI online. Could someone kindly send a link to [redacted], so I can forward these documents to the correct department for my application approval? Thank you, S. Tullio.

I have a SafeLink lifeline phone service, but it stopped working on June 28th. Despite many attempts, I haven't been able to restore it. I've been advised to either verify my membership, recertify my service, contact the state verification, or get in touch with both TracFone and SafeLink multiple times. I am incredibly frustrated by the lack of helpful information from any of these sources. I qualify for the program through Texas's SNAP initiative and have submitted my application and supporting documentation multiple times to prove my eligibility.

I need assistance with my stolen iPhone from your company. Although it has no service, I still use it for internet. I require support in restarting it for calls and messaging. I am eager to recover my phone promptly. Unfortunately, I lack the serial number but hope you can provide this information. I can verify ownership of the iPhone. You can reach me at [redacted] to discuss the missing phone matter. Thank you.

I have been contacting customer service for the past 2 months to address issues with my service. Unfortunately, each time I call, a different problem arises, making it challenging to get the assistance I need to have a functioning phone. I have been a loyal customer of SafeLink for years, but this recent experience has been frustrating. If my concerns can be resolved promptly, I am willing to continue using SafeLink's services, but if not, I will have to consider canceling my account.

I requested a phone number change on Friday to [redacted]. The process is still ongoing, and my phone is not functioning. I rely on this California lifeline phone from SafeLink as I am disabled. The delay is causing frustration as I cannot reach a human for assistance, only automated messages leading to disconnections. I simply need my phone to work with the correct number as requested.