RushCard Customer Service Issues

I have been facing issues with payments not being honored by RushCard for amounts like $[redacted].14 to Santander Bank USA and $60.00 twice. Even though I made a payment of $[redacted].16 to Credit One Visa from my account ending in [redacted] (card ending in [redacted]), it's not reflecting on my statement. I lodged a complaint with RushCard about missing payments months ago but have not received any help yet. My credit is at risk because the credit card company claims RushCard did not honor my payments. I urgently need to resolve this, as finding the statement showing my payment on February 14th will reinstate my credit card. Please assist me in resolving these payment issues promptly.

I have been a loyal customer for 4 years. I have been attempting to resolve an issue with a direct deposit made on March 17, [redacted], amounting to over $[redacted], that has not reflected in my account. My recent customer service interactions have been unsatisfactory, as I am repeatedly directed to visit account.rushcard.com to speak with a representative about the missing deposit, yet I cannot find the necessary information there. I am dismayed by the lack of assistance and transparency. I seek clarification on the whereabouts of the missing deposit without being redirected to the website. My frustration is escalating, and I am starting to feel apprehensive about the status of my funds. Although Meta Bank confirms the March 17 deposit, I am still left wondering about the location of my funds. I anticipate a prompt resolution to this matter today.

I recently discovered that my stimulus check was sent to my old account ending in [redacted] instead of my current account ending in [redacted]. I am unsure if the money can be transferred to the correct account or if it will be returned to the IRS for a paper check to be issued. It is frustrating not being able to speak with someone directly. I have tried reaching out via email, but only received automated responses. I have been a member since [redacted] and the customer service experience has drastically changed. I hope to get assistance from a live person rather than an automated system. Thank you.

My Rush card expired in November [redacted]. I have a new RushCard and urgently need the money from the old one transferred to the new one. I really need that money now, or I will be in a difficult situation. I am not happy about this as it's cold outside. Please, I need someone to contact me as soon as possible to assist with transferring the money from one card to the other. Thank you.

I placed funds on an expired Rush card ending in [redacted]. After contacting Rush and informing them, the money was transferred to another expired Rush card ending in [redacted]. Rush then requested a letter and a copy of my ID, which I provided in February [redacted]. However, the funds have still not been transferred to my active card ending in [redacted], leaving me without access to my money. This situation has been incredibly inconvenient as I am currently homeless and jobless. I have communicated with Rush's chat support, and one agent mistakenly transferred the money to yet another expired card. I urgently need this matter resolved as the funds are crucial for securing new housing. Thank you for your assistance. Sincerely, TM

I am facing challenges with my Rush Card prepaid Visa account ending in [redacted] under Elyria Harris. I have been trying for months to update my personal information to address multiple unauthorized charges. Despite multiple attempts to contact knowledgeable individuals to handle dispute cases, I have only been instructed to submit a document requesting the update. However, Rush Card corporate office has not taken any action even after numerous requests to speak with upper management. This ongoing issue has not been resolved for months, and I have not received any follow-up from RushCard. I believe the company needs to improve its customer service and address these concerns promptly.

My Rush card is expiring this month and I am unable to log in because I have forgotten my old phone number from over 5 years ago. I have updated my address but still cannot access my funds from the old cards. I have submitted all the required documents to update my account and access my last checks, which are crucial for me to cover my bills. However, despite my efforts since July, no progress has been made on resolving this issue. I urgently need access to my funds as I am falling behind on my financial obligations. Please assist me in resolving this matter promptly.

I have been locked out of my account since the other day. I had the account reset, and then a power outage occurred. When I tried to log in again, the new password didn't work, and the old passwords also failed. How can I regain access to the account? The email address you can reach me at is the one associated with the account. I can provide additional information, but I don't remember the phone number I used to create the account since I've changed it multiple times. I'm willing to provide all my current phone numbers. Additionally, I can provide my social security number and card information if necessary.

I updated my address in [redacted] and requested a replacement card recently. Initially, I was informed there would be no charge, but then I noticed a $5 fee on my account. Despite confirming the correct address multiple times, I never received the card. After contacting customer service, I was charged $35 for expedited shipping to send me a new card. I am puzzled as to why these charges were applied without my consent, especially since the address on file was accurate. Despite further assurances that the address was correct, the new card was once again sent to the old address. Now, not only am I out $40, but I am also facing additional delays in accessing my funds. I feel unfairly charged for a service I did not authorize. Could you please refund the charges as this situation should not have occurred?

I am Jerry B., with account number [redacted] last four digits [redacted]. On July 23rd, I requested a stop payment for a $3,[redacted].00 check. After being informed that the stop payment was approved on August 6th, I was told my money would be returned to my account within 2 business days. Unfortunately, this did not happen as promised. Despite multiple inquiries, I have only been informed that the case has been escalated to corporate without any further action. As a loyal customer of over a decade, I am disappointed with the lack of progress and the continuous delays in resolving this issue.

Last month, I contacted to get a new card before my current one expired in August [redacted]. The representative mentioned that I wouldn't need to take any action as the new card would be sent to me. I also inquired about my direct deposit to ensure no issues when it arrived on September 1. Despite discussing this issue earlier, I find myself on payday without a card or check. I ask for an update on the situation as it was addressed beforehand to prevent such a scenario, but I'm now facing this inconvenience. Please contact me at [redacted]. The last 4 digits of my previous card are [redacted], expiring in August [redacted]. Customer service has been unable to assist without the new card, making it challenging to provide information when required. I request assistance in tracking or sending the new card. Thank you.

I recently had a direct deposit processed into my account which was pending until I submitted the necessary verification documents to RushCard. After swiftly uploading the required documents, I confirmed with RushCard that they received them. They informed me that the documents needed to be reviewed at their office for verification. Once verified, my direct deposit would be posted to my account, likely the same day. After ensuring the documents were verified, all that was left to do was wait for the deposit to be processed. I am currently still waiting for this to go through and would appreciate it if the deposit could be posted to my account as soon as possible.

I sent an update for my Rush Card account via mail on 9-22-21 as I couldn't do it online. I'm unable to access the App due to not remembering my email from over 6 or 7 years ago. My card expires on 11-22. In the mailed letter, I included a copy of my original fax request from [redacted] for the update that never happened. I asked for a supervisor to contact me upon receiving my letter. Details I provided include a copy of my SS card, driver's license, new email and physical address, and last 4 digits of my card ([redacted]) and security code ([redacted]). Disappointed with the difficulty faced in resolving this, I haven't heard back from anyone yet. Urgently needing to resolve this matter as my rent at Redwood South Residential ([redacted] Holmes Rd, Kcmo, [redacted] #405b) is paid through my Rush card. Looking for a prompt resolution, I can be reached at [redacted]. Eagerly awaiting a callback once the issue is fixed. Thank you.

I made a $[redacted] car payment back in June, but I can't access my RushCard history that far back. The payment hasn't been reflected on my card, even though I add money to it monthly. I need help confirming this payment made in June, which is crucial for my records. I would appreciate it if someone could look into this matter promptly and provide me with clarification. Thank you.

I recently discovered my account was set up online without my knowledge. When it expired, I tried to request a replacement card over the phone, but had to opt for the online option as a new rushcard member. Upon setting up the new card with my legal information, it was linked to an account I did not create. When trying to recover it, the authentication code was sent to an email address that does not belong to me.

I am unable to access my account with over $2,[redacted] in it. I am requesting corporate to release my funds promptly. I have been waiting for more than a month since I provided the necessary information to retrieve my account. If this matter is not resolved today, I will be pursuing legal action seeking $5,[redacted] for the inconvenience and distress caused. I urge for immediate attention to this issue as it has led to my eviction and emotional distress. Thank you, Sequawn S. Smith.

I have submitted all the required documents to update my account information, including my address. Despite being told it would take 1-2 business days for the corporate office to approve the address change, it has now been over 3 weeks since I submitted the request and I am still waiting. I'm uncertain why there is a delay in processing my address change and releasing my funds to another card. I am eager for the corporate office to promptly approve the address update so I can order a replacement card and access my funds without further delay.

I am experiencing a delay with my direct deposit from Fields Irrigation. Despite contacting payroll and being assured that the payment was sent, it has not reflected in my account. This has happened before, leading to inconvenience and prompting my wife to change banks. I rely on receiving my pay on time to cover expenses, and the lack of clarity on the matter is frustrating. I hope to receive a prompt resolution to this issue as it directly impacts my financial commitments.

In August [redacted], I lost my wallet containing all my important cards. I contacted Visa Rush to request a replacement card because I've been a member since [redacted]. Since then, I have changed phones and don't remember my old phone numbers. I never created an online account due to my lack of computer knowledge. I was informed there was no one to help me update my address, so I had to cancel my account in August. Unfortunately, Visa Rush still has not returned my August social security check after five months. This has led to my eviction and now my son and granddaughter are homeless. I contacted Visa again, but they are unhelpful and the customer service is poor. I urgently need my check back to find a new place for my family. Please assist me with resolving this issue. Thank you. - Juanita

I called on Tuesday night to address my card money withdrawal issue. I have been a long-time customer and never faced problems before. The representative mentioned missing contact details and asked for a request letter with my ID, email, and phone number. I sent the information to [redacted] but got an undelivered message. I am frustrated as I have funds on the card that I can't access. Please contact me urgently at phone number [redacted].