RushCard Customer Service Issues

On December 5, [redacted], I reported my lost card, and the fee was deducted from my account. Today, December 17, I have yet to receive a replacement card. I was informed it would arrive in 5 to 7 days. When I called today to inquire about the delay, I was directed to the website, but I did not find any helpful information. I urgently need assistance on how to obtain a replacement card. I was disappointed by the lack of professionalism and assistance from the representative I spoke with. - Walter M. [redacted] Hampton Rd. E. Cleveland, OH. [redacted] Phone: [redacted]

My cellphone got locked about four months ago, and I couldn't unlock it. My Rush card was connected to the email associated with that phone. I have a new email linked to my new cellphone now. I need to update the email on my Rush card account to [redacted] from [redacted]

I recently got a new phone after my old one was stolen. Unfortunately, I am now unable to access my Google account linked to my Rush card because I no longer have access to the old phone number or email for verification. While I remember my username and password, Google requires a code sent to the old email or phone number for verification. I used a passcode previously to sign in, and I am struggling to find a solution to regain access to my Google account and the Rush card app. Any assistance would be greatly appreciated.

I have been in touch with RushCard representatives for a week now regarding my locked card, which was flagged for fraud without any reason. I have not used my card, so there couldn't have been any fraudulent activity. Despite submitting my Social Security card and ID photos to [redacted] last week, my card remains locked. My name is Herman Ward, and my card number is [redacted]. I have urgently contacted the Social Security office and even scheduled an appointment for December 23, [redacted]. If the issue persists, I am considering involving local news station News 6, BBB, and an attorney. At 92 years old, I cannot afford to have my bills go unpaid due to this unjust situation. RushCard must release my funds promptly to avoid any negative publicity. I expect a resolution from RushCard before my Social Security appointment on December 23, [redacted]. Thank you, Herman Ward.

I am Tanesha Moore. I recently got a new phone and installed the RushCard app. Unfortunately, I am unable to access my account because the Rush customer service team did not update my new email and phone number during our last conversation. I no longer have access to my previous phone number or email. Kindly update my account with my new email address ([redacted]) so that I can receive the verification code and access my account on my new phone.

I haven't used my RushCard for some time. The current card I have is still valid and activated but linked to my old email address. I need help linking it to my new email address. I also forgot my username, password, and PIN code. I would appreciate your assistance in updating all my information. Thank you kindly.

Hello, my name is Patrick Littlejohn. I had a situation where my card was stolen around Christmas or Thanksgiving of [redacted]. I filed a claim, but I never received my refund. I remember all my details except my email, as I changed it before. The only missing information is my phone number, which I believe I have from an old bank account. I would like to provide my information to get a new card sent to me.

I have been a member of Rushcard, and I am experiencing difficulties accessing my account after losing my phone and card. I rely on a monthly deposit from my time in the Navy. Unfortunately, I have been locked out and am unable to reach a customer service representative for assistance. My previous contact number is [redacted], but my current number is [redacted]. I am in need of help as I need to unlock my new card to pay bills.

My roommate, who has been a customer of yours for 17 years, has been attempting to contact your company to transfer money to her bank account as her card has expired. She is at risk of losing her housing because she cannot pay her bills. I am very upset with the lack of response from your company. I feel I may need to reach out to the Better Business Bureau for assistance if this matter is not resolved promptly. It's disappointing that your company is not providing the necessary assistance to help individuals before their situations become dire.

I am having trouble accessing my online account. The system is prompting me for an authentication code, but after requesting it to be sent via text or email, I never receive it. This has been ongoing for three days now. Despite my updated and accurate email and phone number on file, I am still not receiving the code. I have thoroughly checked my junk mail as instructed but to no avail. When I try to contact customer service by phone, I am redirected back to the online account for help, and I am unable to reach a live representative.

I am having trouble accessing my online bank account and receiving text codes. I also need to know if I can receive transfers to deposit money onto my cards. I recently moved to a new address at [redacted] Veneer Street, Malvern, Arkansas [redacted]. I'm encountering difficulties updating my information online. Can you help reset my codes? My new email address is [redacted], and I need to update my phone number to [redacted] from [redacted].

On December 28, [redacted], I attempted to use my RushCard but found it was blocked. After contacting RushCard, I was informed a new card was on the way because they claimed I had requested it, charging me $35. Despite my protests, they insisted on sending the new card and refused to reactivate my existing one. Initially, there was $[redacted].00 in my account, but on December 29, [redacted], an additional $[redacted].00 was deposited, bringing the total to $1,[redacted].00. However, upon following up, RushCard claimed there was only $6.00 left, alleging that the new card they sent had been used to deplete my funds. Despite my attempts to dispute this and update my phone number, they failed to verify my identity properly. I find it unacceptable that they allowed someone else to use my card and take nearly $1,[redacted].00 without verifying the identity. I am seeking assistance in recovering my funds and obtaining a functioning card.

I am attempting to access my account to track the whereabouts of my stimulus check deposit from January 4th, [redacted]. Upon checking my card, it indicates a zero balance. Unfortunately, I am unable to reach anyone by phone as the number linked to my RushCard account is no longer in my possession due to it being stolen. Furthermore, my associated email address has changed. I simply wish to update my information to gain access to my account and investigate the status of my payment. Could someone assist me in updating my details so I can view my account activity and address the issue of the missing funds?

I am experiencing difficulty accessing my online RushCard account and need assistance to resolve this issue promptly. I attempted to reach out to 1-[redacted]-RUSHCARD for help but was directed to use the online chat feature, which unfortunately has not been successful. The chat ends without a resolution after I explain my login problem several times. This frustrating experience has been the worst I have encountered with any company. I am inquiring for urgent help to regain access to my account as quickly as possible. I misplaced my current RushCard containing my government stimulus payment balance, and due to an error in transferring $[redacted] to my NetSpend card, I received a check instead. I suspect I may have entered the wrong account number during the transfer process because I no longer possess my 16-digit card number or CVV. I ordered a replacement card at the end of December [redacted], currently in transit to my address. I believe my online account got locked as I attempted a RushCard to RushCard transfer. It has been almost two weeks, and the replacement card has not arrived yet. Unfortunately, I am locked out of my online access and seek your assistance in resolving this issue promptly. Thank you for your help. Username: rayrayky1983 Name: Daniel R.

I called in previously after misplacing my card. I found it a few days later and attempted to use it, as my stimulus check was deposited into my account. Unfortunately, my online phone payment was declined. Upon inquiring, I was informed that my card was blocked due to the previous report of it being lost. I updated them that I had found it, but they required my phone number for verification. I change my phone number often, so I couldn't recall the one on file. Despite providing all other requested information, they insisted on the phone number to unblock the card. This is frustrating as I urgently need access to my funds for bills. They are holding my money because of a phone number I can't remember or supply.

I have lost or had my RUSHCARD stolen and am locked out of my online account due to repeated incorrect login attempts. I can't access my account to update personal information, check balances, order a new card, get a recent bank statement, or make transactions. I sent copies of my ID and other documents to Rushcard for verification but have not heard back about the status. I urgently need access to my funds, especially my stimulus payment. Please update my account info, provide new login details, email me a recent statement, confirm my balance, send a new card to my updated address, and offer any further assistance necessary. Thank you. Sincerely, J. Royster

Hi, my name is Jeremiah Royster. I need to update my mailing address with RUSHCARD to receive a new card since I misplaced my old one. I am submitting my driver's license, Social Security card, and proof of address as advised by a RUSHCARD representative. I also need access to my account to retrieve my IRS stimulus payment of $[redacted] deposited on January 4, [redacted]. Please transfer all available funds to the new RUSHCARD you'll be sending me. My Rushcard/Metabank account number is [redacted] and the routing number is [redacted]. I kindly request prompt assistance in updating my account details and issuing a new card with a new PIN. Thank you.

Hello, I am Jeremiah Royster and I need assistance with updating my RUSHCARD information and requesting a new card to be sent to my updated address. I am submitting copies of my active Driver's License, Social Security Card, and proof of my current address as requested by a RUSHCARD representative. I am unable to access my funds, including a $[redacted] stimulus payment deposited by the IRS/U.S. Treasury Department on January 4, [redacted], as I do not have my previous RUSHCARD or login credentials. I kindly ask for a new RUSHCARD to be sent to the provided address and for all available funds to be transferred to it. My Rushcard/Metabank account number is [redacted] with the routing number [redacted]. Your prompt assistance in updating my account information and sending a new RUSHCARD with a new pin is greatly appreciated. Thank you for your help.

I am experiencing an issue with my RushCard as there is currently a block on it. UniRush has been unwilling to release my funds despite my efforts to comply with their requirements. I have an expired ID, which they are not accepting even after providing proof of my upcoming appointment to renew it. I have also moved from Indiana to Texas, causing further complications in updating my account information. The documents I submitted for my SNAP benefits were rejected as well. This situation has been ongoing since September [redacted], and it has left me in a difficult situation, even resulting in homelessness.

I recently activated my RushCard and have pressing concerns that need addressing before choosing this card over NETSPEND. I am expecting a paycheck to be direct deposited and have daily transactions that I rely on this card for. The specific fees and transaction handling are significant concerns. Difficulty in reaching a live agent is leading me to consider quitting this card for NETSPEND. I have activated both cards and now need to decide. Time is of the essence, and the inability to speak with a live person promptly is troubling. Despite researching and taking notes from Rush's website, I remain unsure about the card's suitability for my needs. Speaking with someone live is crucial for me to confidently choose this card. Without this option, I predict issues with future RushCard usage. I hope to receive a call or learn how to connect with a live representative to change my current view. Thank you for your attention. Sincerely, K.P.