Royal Mail Customer Service Issues

I've been eagerly waiting for my order today, and according to the tracking information, it was delivered at 12. However, I was at home and no delivery was made. The order is under the name Farcasiu Denisa and the address is Nordholter str 96, [redacted] Langen, Germany. Please reach out to the driver or the appropriate person to have my package redelivered promptly as I need it for work urgently. I am hopeful that this matter will be resolved swiftly. I have security cameras and can confirm that no delivery attempt was made. Thank you for your attention to this issue. Looking forward to your prompt response. Best regards.

I placed an order for a pair of trainers over a month ago, and according to the tracking information, they were in Rochester rural address, but the driver attempted delivery without my notice. I was surprised to receive an email saying the product was being returned to the sender. After reaching out to the sender, they mentioned they would resend it. However, after 10-15 days, I got another email saying the package is back in Rochester rural address. The latest tracking information shows the time and date as 1-8-23, 11:51, with tracking number LV[redacted]1CN. I'm unsure when I will receive my order. Should I consider raising a dispute with my Visa regarding this issue?

I attempted to return an eBay parcel using the free collection service. Everything seemed to go well, and I received an email from Royal Mail for today's collection. However, the postman arrived without a printed label. I tried to rearrange the collection for tomorrow, but the process seemed the same, without an option to request a printed label. Can you clarify how to request a label to be printed by Royal Mail? It would be helpful to make this process more intuitive. I am reaching out via this platform as calling Royal Mail led to long wait times. Thank you for your assistance.

I placed an order with Royal Mail for the "Royal Mail Special Delivery Guaranteed by 1pm" service on 31 August [redacted] at 1:16 p.m. I was expecting my package to arrive by 1 September at 1 p.m. However, the package was only delivered on 4 September at 7:30 p.m. This delay was very disappointing as it did not meet the service commitment Royal Mail had promised. I chose this special courier service for its timeliness, as I had important timing requirements for the delivery. Due to the delay, not only was I unable to use my camera as planned, but I also missed out on some significant events. I am extremely dissatisfied with this entire situation and would like my refund application to be processed promptly. I am requesting a refund of the courier fee I paid since the service did not adhere to the promised delivery timeline.

I got a red notice from the post office stating they couldn't deliver an item and referred me to a website for assistance, which turned out to be non-functional. I then called the number provided on the red slip. Unfortunately, the automated system posed numerous inquiries and rejected the address I submitted verbally. After several failed attempts, I ended the call out of frustration as I couldn't make any progress. Their processes are ineffective, leaving me unable to retrieve my undelivered package.

I have received a parcel from my friend, Dimitri Macris, shipped from the US on August 30th. The tracking number is LV[redacted]91US. My name is Paul Cantrill, and I reside at 8 Helston Street, Middleton, Leeds, LS10 4PN. I have been monitoring the parcel's journey to the mail center in Leeds, where it has been since September 14th. I reached out to customer service on Twitter suspecting that the address on the parcel might have been damaged. This parcel is a birthday gift for a terminally ill friend, so timely delivery is crucial. I am seeking assistance in resolving this issue promptly. Thank you for your help. Best Regards, Paul Cantrill

I sent a small package to Liverpool, UK. The tracking consistently showed it at Liverpool Station, specifically South Station. I paid 45L in customs fees online. The recipient called the station before going, as they don't have a car. I've already spent over $[redacted] on international phone calls regarding this issue. This morning, when I checked, it said the package is on its way back to me. Is there a way to make sure the package goes back to Liverpool so we can try again to get it? If that's not possible, will I have to pay postage or can the package just be...

Tracking number QJ[redacted]48GB is for the delivery to 57 Furze Hill House, BN31PU, for Russell S. The expected delivery was on Monday, but it was missed. A rearranged delivery to the Melville Road post office for the following day did not go as planned as delivery attempts were made to the home address instead. Visits to both the Hove delivery office and Melville Road post office did not locate the item. The re-arrangement for the post office was verified as correct. Despite expecting the delivery on Wednesday at the post office, there were still attempts made to the home address. Contacting customer services for assistance is the next step to resolve this issue.

I would like to express my appreciation for our local postman in London. He is always friendly, cheerful, and does an excellent job. He even knows the residents by name on his route. It brightens our day when he greets us, even outside of his usual delivery stops. The community recognizes how lucky we are to have him and I believe he deserves recognition from the Royal Mail for his positive and helpful attitude. I am looking for an email or address to send my commendation, but I have not been able to locate one.

On Monday, I arranged for a package to be picked up and signed for 1st class. The regular postman was not available, so the replacement did not sign the form, mentioning that I would receive a confirmation email instead. Thank you for your order. The payment of £3.10 to Royal Mail Group Ltd was made on Saturday, 30 September [redacted], at 10:24. The package was sent to The Natural Dispensary Ltd, and the tracking number is NZ[redacted]66GB. Unfortunately, I received an email later on Monday stating that the collection request was not fulfilled. The tracking information states that an update will be provided upon delivery attempt. This is concerning as the item is essential medicine worth £80. I have tried calling multiple times but faced long waits. The recipient has also confirmed not receiving the package. Urgent assistance is requested. Regards, Kate

Hello, I recently made a purchase on eBay and opted to have the item delivered to an eBay collection point location. Unfortunately, when the delivery was attempted, the shopkeeper refused to sign for the parcel, resulting in the package being marked as 'Return to sender' on the Royal Mail website. I have been attempting to contact Royal Mail by phone without success. Additionally, I arranged for redelivery, but the parcel has not reached the post office as requested. I am seeking advice on how to reach a customer service representative and retrieve the parcel promptly. Thank you.

I reside at 59 Beaumont House, Cliftonville, NN1 5FU. Currently, the buzzer is not functioning. Despite being at home, I have experienced more than 10 delayed deliveries spanning months, which is frustrating. I kindly request the postman to deliver the packages directly to my door rather than leaving collection cards in the postbox. This has become an ongoing issue and feels unfair. Reflecting on the last instance, I am concerned about the cost incurred in resending the package daily while I am physically present at home waiting for it. The buzzer's malfunction is leading to a situation where I receive collection cards every day. I urge for a note to be added to the system highlighting the buzzer issue and stating the delivery should be made directly to my address at number 59, instead of at the main door.

I scheduled a collection today but was informed that nobody was home. I had placed the parcel in my secure designated spot inside the porch. I rescheduled the collection for tomorrow morning. However, I received a delivery from Royal Mail today in the secure spot, and the parcel scheduled for collection tomorrow was not there. I believe the delivery person might have taken it for redelivery, but I lack details. Collection order number: CC-W[redacted]38. Parcel number XF[redacted]09GB.

Dear Sirs, I am writing from Germany regarding a large envelope I sent on October 9, [redacted]. The package contains two pillowcases and health/cold tea. The tracking number is LP [redacted] [redacted] [redacted] DE. I dispatched it to Simon Fischer at St. Johns College, Cambridge CB2 2TP. According to the tracking information, the package has been at London Heathrow since October 14. I am concerned about the delay and would appreciate any assistance in resolving this matter promptly. Thank you for your attention to this issue. Cornelia Fischer Brahmsweg 2 [redacted] Laichingen Germany

Hello, I have been waiting for a shipment for a while now, but the tracking information shows it was delivered to someone I do not know. My name is Muhammad, and the shipment number is RY[redacted]56GB. I am still waiting for the package sent by a friend from overseas and need assistance as I have not received it.incerely, Mohammed.

I am inquiring about the delivery address for the package I sent. The tracking number is JX[redacted]69GB. It was supposed to be delivered to H&T Group PLC at Times House, Throwley Way, Sutton, SM1 4AF. My customer claims they did not receive it even though the tracking shows it was delivered. Can you confirm the exact delivery address and provide information on whether it was signed for? If possible, can I get a copy of the signature if available? Thank you, A. Lamkin

I'm very disappointed with the delivery service from Manchester to Scottish Borders. The letter, which was supposed to arrive on the 20th of October, was only received today. This has caused me a lot of stress and worry, as the important details in the letter are now canceled. I cannot afford to wait another 15 days for redelivery. Additionally, Royal Mail has lost essential documents that I sent to Manchester.

I sold an item to a customer and shipped it using Royal Mail 2nd Class Signed For service. The tracking information indicates that the package was delivered and signed for. However, the buyer has informed me that the signature on the tracking does not belong to them and that they did not receive the item. They have asked me to investigate with Royal Mail, but I am unsure how to proceed since the tracking shows it as delivered. Any guidance on contacting the appropriate department at Royal Mail would be very helpful.

I ordered an international delivery and prepaid for it. I got a transaction confirmation but no payment confirmation from Royal Mail. Consequently, the postman couldn't pick up the package on Saturday. I lodged a complaint and was provided with a phone number, [redacted] [redacted] [redacted], which turned out to be non-functional. The tracking number for the package is RH[redacted]08GB.

Subject: Urgent Delivery Matter - Tracking Number WC[redacted]58GB Hello Royal Mail Team, I hope this message reaches you in good health. I am contacting you regarding an urgent delivery concern regarding my recent order with tracking number WC[redacted]58GB. According to the Royal Mail tracking information provided (see attached screenshots), my order was initially delivered to Well Street. However, there seems to have been a return of the package to Well Street following an unsuccessful delivery attempt. Unfortunately, Well Street has indicated that they do not have the package in their possession. I kindly seek your assistance in locating and resolving this delivery issue promptly. Attached are screenshots of the tracking history for your review. I greatly appreciate your prompt attention to this matter. Should you require further information or steps to be taken, please feel free to reach out. Thank you for your cooperation. Best regards, O.A.