Royal Mail Customer Service Issues

On the 10th of May, I sent 3 parcels and 1 card to Sweden via airmail, hoping for a 3-4 day delivery time. So far, only 1 parcel and the card have reached their destination. I was disappointed to find out that tracking was unavailable for my parcels and that I had chosen economy airmail service. I called the local post office after 2 weeks to inquire about the lack of delivery, but they couldn't assist me further. I called again, but found the experience frustrating due to the responses I received. I am currently on hold, but expect to be cut off soon as it's nearing closing time. I am dissatisfied with the service, especially since I believe I should be eligible for compensation up to £20 according to the website. I had indicated the value of one parcel at around £80, but received no additional information. I plan to call again tomorrow. The delivery address is 34 Korgpilsgrand, Hasselby, Sweden [redacted], and I included the recipient's phone number on the parcels. The Financial receipt has an ID SESSION number 1-[redacted] and FAD: [redacted]. The proof of Postage receipt mentions accepting conditions "Y," but I'm unsure of what these are. The parcels were posted as Int Std Sm Plc. I feel that I didn't receive the service I paid for and seek information on the whereabouts of my parcels.

Hello, I posted an international package with Royal Mail on May 22nd, but it hasn't been delivered. The tracking information shows it was handed to a delivery partner and left the UK on May 23rd. However, there have been no further updates and it's been two weeks without delivery. I'm unable to reach anyone at Royal Mail, and the website is not providing any contact details for the delivery partner. Can anyone advise on how I can locate my parcel? Thank you.

I sent a small packet from the USA to the UK on April 28, [redacted]. However, on May 22, [redacted], it seems to have stalled. The tracking information indicates that it last departed from USPS Regional Facility CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on May 18, [redacted], at 1:43 pm. The US International division couldn't track it as it was sent by First Class mail, and suggested reaching out to Royal Mail for further details. The recipient is Pam Givlin at 16 Graig Terrace, Dyfatty, Swansea SA1 6YJ, UK. The tracking number is LH[redacted]72US, and the item is a 1oz. key ring valued at $30. I kindly request any information available. I'm Sharon Harris from [redacted] Coplin Avenue, Clarksburg, WV [redacted]. Phone: [redacted].

I recently sent out a parcel that was supposedly returned to me due to delivery refusal. It's been 12 days, and the parcel hasn't made its way back to me. I've been attempting to seek assistance online, but the information provided is not helpful. When I tried calling for support, I could only reach an automated system that repeatedly misinterpreted my tracking number. This made it impossible to progress with my query. I couldn't find any contact number to speak with a live person, which is quite frustrating. Additionally, I tried filing an online claim but was asked for a DIE number without any explanation of what it is. Despite managing to complete the form and submitting it, the page went blank afterward, leaving me unsure if my claim went through or not. This lack of communication and assistance seriously diminishes the customer service experience.

I am reaching out regarding a shipment we have been eagerly waiting for since June 9th. The tracking number for this package is RS 3[redacted] 4GB. Could you please provide an update on its current status? We are uncertain whether the shipment is still in your possession or en route to Serbia. We are concerned and would appreciate it if you could confirm if the parcel received from London City Point on June 9th was delivered to the postman. This shipment is time-sensitive, and we opted for an express service for a prompt delivery. We are troubled by the lack of tracking updates since June 10th. This delay is causing significant setbacks for our business. Your prompt assistance in resolving this matter is greatly appreciated. Thank you for your attention to this urgent concern.

I am anticipating a mail sent by my friend from the UK to Toronto on May 15, [redacted]. The envelope reached Toronto on May 31st according to tracking information. The latest tracking update indicates that the package is with customs. I am unsure why it's there. I noticed that my friend mistakenly used my box number ([redacted]) as my building number. When a package is held by Customs, does that mean it's undeliverable or will be returned to the sender, or is it undergoing investigation? If it is being investigated, how long does this process typically take? Sender: Donovan Henry 21 Summerfield Road Solihull, West Midlands B92 8QD England Recipient: Patricia Lawrence [redacted] Don Mills. Suite 18, Box [redacted] North York, ON Canada Thank you for any assistance. Patricia Lawrence

Reference: WP-7[redacted]-[redacted] Tracking number: SE[redacted]42GB Yesterday, I attempted to schedule a Royal Mail Special Delivery Guaranteed service for next day delivery by 1pm. As a first-time online user, I struggled to navigate the website. Fortunately, after speaking with a helpful phone representative, I was able to arrange the service. However, when I called again, a different representative informed me that the parcel wouldn't arrive the next day as expected but on 1st July. I encountered difficulty canceling the collection online, even after multiple attempts, leading me to believe it was intentionally challenging. Despite trying to contact Royal Mail by phone, their lines were closed. I am requesting a refund and seeking guidance on how to cancel collection in the future. Thank you in advance, O. Campos

I ordered a package at the end of June to be delivered to post code BN1 5DP, but Royal Mail mistakenly delivered it to post code BN1 1AA. Despite correctly entering my address during the order, the tracking number LY[redacted]45DE indicates delivery to the wrong address on July 5th at 10am. I was present at my address on the delivery day and did not receive anything. It seems my parcel was delivered to the incorrect address, which I did not provide. Kindly advise on the next steps to resolve this situation.

Subject: Regarding a Parcel Delivery Hello, I am providing details regarding the payment for an item being sent to Australia. The parcel's delivery is pending, potentially due to an incomplete address with missing building number information. The current address mentions only the street and unit. To facilitate the delivery, it's crucial to include the building number, which should be 35 Spring Street. If it's feasible, kindly assist in updating the address to ensure successful delivery to Lady PRAZNOVSZKY at 35 Spring Street, Unit [redacted], Melbourne VIC [redacted], Australia. Any guidance on rectifying this issue would be greatly appreciated. Thank you for your anticipated support. Best wishes, Yurko Yeremenko

Hi, my sister posted a first-class birthday card with money inside for my husband on 5th July from Doncaster to our home address in Barnsley. Unfortunately, the card has not arrived yet, even though it should have by now. Despite our efforts to track it down, we have been unsuccessful. When we visited the sorting office in Barnsley, an employee mentioned that cards like this sometimes go missing due to theft by staff members, which is upsetting to hear. This situation has left us very disappointed, and we are considering not using Royal Mail in the future. It's important for companies to monitor their employees to prevent such incidents from happening. I hope this issue will be addressed to maintain the trust of customers. Thank you.

Hello, On Monday, the 5th of July, my sister dropped off a birthday card for my husband at 5:30 PM at the post box in Warmsworth, Doncaster, with hopes it would reach our address in Barnsley. Unfortunately, the card has not arrived, leading us to make inquiries to locate it. During a visit to the sorting office, we were informed by staff that birthday cards are sometimes taken by Royal Mail employees. This has left my sister devastated by the possible loss of her card. It is disheartening that items sent through the mail are not reaching their destinations as intended. I urge for a thorough investigation into this matter to prevent such incidents in the future. Trust in the postal service is essential, and actions should be taken against any wrongdoing. Thank you. Mrs. G.

I ordered a package of small parts from Italy using PosteItaliene's service. The tracking information shows that the package has been returned to the International Center because I haven't paid the HMRC fees. I haven't been contacted about this nor received any fee notification. According to PosteItaliene, the package has cleared documentation verification and customs. I'm unsure who is responsible for notifying me and arranging the onward shipping, but I believe Royal Mail in the UK might be involved. The tracking number for the package is 8C4176D000687. I've been trying to reach Royal Mail through their website's phone numbers, but it's been challenging to speak to a human due to automated systems. If you need to reach me, please call [redacted]3.

Hello, I sent a parcel to Cyprus five weeks ago, but it hasn't arrived yet. I mistakenly chose standard delivery instead of recorded delivery when using the self-service option at the London post office for the first time. I meant to select recorded delivery so that it could be tracked, but I pressed the wrong button, and now my parcel seems to be lost. I find it hard to believe that it could just disappear, especially since it's being handled by Royal Mail. I hope that there is a system in place to monitor all parcels leaving the UK. I kindly request assistance in locating my package. The contents are very personal to me, and I'm anxious to know if it's in Cyprus or still in the UK. I understand that delays are expected due to COVID-19, but it has been a considerable amount of time. I'm scheduled to move apartments on the 4th of August and will be away for a month, so I'm concerned that my parcel may be lost if not found soon. I would greatly appreciate any help with resolving this issue. Thank you, Vitaliya

Hi. I encountered an issue with a sale I made this afternoon. The buyer sent money, but her bank contacted me saying they were experiencing server problems. Subsequently, I got an email claiming a problem with my bank account, stating there was a limit and requesting an extension to receive payment, which is untrue as I have never faced such issues before. Soon after, I received another email asking for an additional £[redacted] for the payment to proceed. Following that, a request to release funds stuck in the buyer’s account indicated I needed to pay her £[redacted] more. I suspect a scam and wish to retrieve my item. Can I collect it from the main depot of the Royal Mail? Parcel reference: VE[redacted]39GB. Thank you for your assistance.

I am deeply disappointed in the recent events involving the Royal Mail. A birthday card with money that I sent was never received, and upon further investigation, I was shocked to learn that there have been instances of theft within the company. It is disheartening to think that some employees might not be honest and are taking advantage of their positions. As a result of this experience, I have lost faith in the Royal Mail and will seek alternative ways to send mail securely to my loved ones. The lack of action by the Royal Mail to address these issues is unacceptable. It is essential for the company to implement stricter monitoring and surveillance measures to prevent such incidents from occurring in the future. These actions are necessary to ensure the trust and reliability that customers deserve from a postal service provider.

On July 6, [redacted], the sender informed me that I would receive the box on July 9 if I paid the specified amount. I paid [redacted] SAR, equivalent to $[redacted] USD, on July 7. However, on the same day, I was notified that there was an issue as the box contained money, which needed to be paid back to release the agent. Following the staff's instructions from Royal Mail, I paid an additional [redacted] SAR, around $[redacted] USD, for the agent's release. They assured me the box would be delivered on the same date. Unfortunately, I have yet to receive the box as there seems to be another problem with the payment. The representative mentioned that the previous payments were for the agent's release, and now an additional amount is required for the box's delivery. I am unable to pay again and uncertain about the situation. I simply wish to have my money refunded. Thank you.

My parcel with tracking number GV[redacted]06GB has been moving back and forth within the Anglia region since it arrived at Cambridge Delivery Office on Thursday, July 15th at 11:47. It then went to Histon on Friday the 16th, Peterborough on Saturday the 17th, back to Histon on Monday the 19th, then back to Peterborough on Wednesday the 21st, and finally made its way to Peterborough Mail Centre at 12:20am on Thursday the 22nd. I am confused as to why it keeps oscillating between Peterborough and Histon when ELY is situated between them and would be on the way in either direction. This parcel was expected to be delivered around Thursday the 15th or Friday the 16th of July. Could you please investigate this situation and ensure the prompt delivery of my parcel? It's frustrating that it took 6 days to travel from Shanghai to Atherstone RDC and an additional 8 days to circulate within Cambridgeshire.

I am writing because I am very frustrated. On 28.06.[redacted], I purchased a "Samsung Galaxy S3 mini I8190 Smartphone (10,2 cm (4 Zoll) AMOLED Display, Dual-Core, 1GHz, 1GB RAM, 5 Megapixel Kamera, Android 4.1) blau [EU-Version]" on Amazon from Ashton Portal Ltd. They shipped it via Royal Mail with tracking number RN[redacted]86GB, and I paid [redacted],97 Euro for it. However, I have not yet received the item. According to their last response, someone supposedly accepted the delivery on my behalf on 22.07.[redacted], but I don't know who as there is no signature visible. Since I live in an apartment building, it is possible that one of my neighbors has received my expensive mobile phone, which I urgently need. I would appreciate it if you could quickly provide me with information on its current whereabouts, including the possible recipient's name. Thank you, Susanne S.

Dear Community, I am feeling very frustrated at the moment. I purchased a "Samsung Galaxy S3 mini I8190 Smartphone (10,2 cm (4 Zoll) AMOLED Display, Dual-Core, 1GHz, 1GB RAM, 5 Megapixel Kamera, Android 4.1) blau [EU-Version]" for [redacted],97 Euro on 28.06.[redacted] through Amazon from Ashton Portal Ltd. The item was shipped using Royal Mail with tracking number RN[redacted]86GB, but I have yet to receive it. The seller claims that the item was accepted by someone on 22.07.[redacted], but I did not sign for it, and I live in an apartment building. There is a possibility that one of my neighbors might have received my expensive phone, which I urgently require. I am eager to find out the current location of my phone and the identity of the neighbor who might have it. Warmest regards, - Susanne S. -

I am feeling very frustrated. Recently, I purchased a "Samsung Galaxy S3 mini I8190 Smartphone (4-inch AMOLED Display, Dual-Core, 1GHz, 1GB RAM, 5 Megapixel Camera, Android 4.1) Blue [EU Version]" for [redacted].97 Euros on 28.06.[redacted] from Ashton Portal Ltd on Amazon. They shipped it via Royal Mail with tracking number RN[redacted]86GB, but I have not received it yet. They mentioned that someone accepted the delivery on my behalf on 22.07.[redacted], but I don't know who and there's no signature visible. Since I live in an apartment building, it's concerning that one of my neighbors might have my expensive mobile phone that I urgently need. I would appreciate knowing where it is currently located and possibly the name of the neighbor who accepted it. Best regards, S.S.