Royal Jordanian Airlines Customer Service Issues

I recently took a flight on August 3rd from Beirut to Aden with a layover in Amman. I had checked in 2 pieces of luggage in Beirut and paid $75 for it. Unfortunately, upon arriving in Aden, only one of my luggage pieces made it. The situation in Yemen makes it challenging to get proper assistance as the airport office was chaotic and disorganized. Royal Jordanian is the airline responsible for handling my bags and providing me with bag tags. However, trying to reach them has been a nightmare. The customer service is unhelpful and passes you around different departments with no resolutions. My missing luggage contains important items for my son, like baby formula and medicines. I am extremely frustrated with the poor customer service of Royal Jordanian and the lack of accountability.

Dear Sir/Madam, I am writing regarding a recent flight experience with your company. My girlfriend and I, Hector Andres Forero Pulido and Giselle Andrea Oviedo Castillo, flew from Cairo to Chicago on October 28, [redacted]. Unfortunately, our luggage did not arrive with us in Chicago as promised by a Royal Jordanian representative. Despite our efforts to get in touch via email and phone, we have received no response or assistance in locating our bag, which was supposed to arrive on October 30. We were special guests on this trip and our skydiving equipment is in that bag, so it is crucial that it is found and sent to Bogota, Colombia. We are looking forward to a resolution to this matter and would appreciate your prompt attention. Please respond to the email provided: [redacted] Sincerely, Hector Forero and Giselle Oviedo ----- Forwarded Message ----- Subject: Baggage According to your email, our luggage was supposed to be on board RJ263/30 to ORD. Thank you.

Ticket Number: [redacted][redacted] Reservation: RS2RFT During my journey from Riyadh, Saudi Arabia to Beirut, Lebanon with a layover in Amman, Jordan, my flight experienced delays due to weather conditions. This led to confusion and frustration among passengers as we were given conflicting information about the nature of the delay. The uncertainty surrounding the situation caused significant stress and anxiety, ultimately impacting my mental well-being and disrupting my travel plans. The subsequent change in travel arrangements, from flying to taking a bus, further added to the chaos and inconvenience. As a result, the entire experience with Royal Jordanian has been disorganized and distressing. I hope that my concerns are addressed, and I am seeking compensation for the time and resources wasted during this challenging journey.

My check-in for the 7 am flight from Dubai to Amman was delayed due to visa issues. Consequently, my bag, a grey hard plastic one, was not transferred from KQ0310 to Royal Jordanian flight RJ0613. My name is Kudzai Makoni, and my passport number is FN319669. My booking reference number is SWCP7Y. I kindly request assistance from Royal Jordanian to transport my bag from Dubai to Amman and contact Mr. Nathan Harper at +[redacted]32 to arrange for the collection of my bag for its transportation to Damascus, where I am currently located.

Subject: Baggage Damage Assistance Needed Dear Sir/Madam, I am writing to inform you that my suitcase was damaged during my flight RJ262 on April 15, [redacted]. I reported the issue to your baggage service at Amman International Queen Alia airport with the file reference AMMRJ91144/16APR23/1331GMT. Despite the incident occurring on April 15, I have not received any updates on my case as of May 4, [redacted]. I was informed by a Royal Jordanian Airlines representative that your company would issue a check to cover the value of my damaged suitcase, but I have yet to receive it. Could you kindly provide me with an update on the status of my case? If there is any additional information required from my end, please do not hesitate to let me know. Thank you for your attention to this matter. Best regards, Michael Shustarovich

Dear Royal Jordanian, I hope this message reaches you in good spirits. I have a flight scheduled with your airline on 05-17-23 that I need to reschedule. I have made several attempts to contact your customer service lines to no avail and seek your assistance. Due to unexpected work commitments requiring my presence at a crucial meeting on the day of my original flight, I must request a change to a later date. I realize this may cause inconvenience, but with your understanding, I am hopeful we can find a suitable alternative together. I appreciate your attention to this matter and am eager to collaborate with your team to make the necessary adjustments. I look forward to your prompt response. Best regards, A.S.

Dear RJ staff, I would like to confirm my travel details with you. I have a flight booked with American Airlines departing from Philadelphia, USA to ATH-Eleftherios Venizelos airport in Athens, Greece on Sunday, July 30 at 11:00am. Following that, I am scheduled to fly with Royal Jordanian from ATH-Eleftherios Venizelos airport in Athens to Amman on the same day at 1:35pm. The flight number is RJ [redacted]. There is a 2.5-hour layover between these flights. Could you please provide guidance on ensuring I do not miss my connecting flight? Thank you for your assistance. Best Regards, M.G.

I observed an individual at Chicago O'Hare airport named Humble, originally from Egypt, employed by Royal Jordanian Airlines. Unfortunately, he made disrespectful comments about my aunt during a difficult situation where she experienced a health concern at the airport, despite already having booked her ticket. She sought medical help, returned with her husband, and encountered his inappropriate behavior. He mentioned offensive remarks about her and her mother. This behavior is unacceptable. I would appreciate it if someone from the concerned authorities could reach out to me at [redacted] to address and rectify this matter. The employee in question is Amro, stationed at Chicago O'Hare airport for Royal Jordanian.

Hello, I mistakenly inputted my name incorrectly when booking 2 tickets. My surname was placed in the middle name box and my middle name is in the surname box. The correct order should be (Adham Yasser Abou Dargham), and for the second ticket, it should be (Laura Ghassan Abou Diab). I'm concerned about whether we will encounter issues at the border with this name discrepancy or if it's possible to correct the names on our tickets. The order number is MCJ7N8. Thank you for your assistance. Best regards, Adham Abou Dargham

I would like to inquire about cancelling the seat upgrade I purchased and receiving a refund. While checking in online, I received a pop-up offering to upgrade our seats to Crown for $[redacted] for both tickets. I agreed to the upgrade for what I thought was for the long 11-hour flight. Unfortunately, I later discovered that the upgrade was actually applied to my shorter flight from Amman to Kuwait, which is only 2 and a half hours. I would like to know if it is possible to cancel this upgrade and receive a refund.

Hello, I trust everyone is staying safe. I regret to inform you that I need to cancel our planned journey to Jordan because of safety issues related to the ongoing conflict in nearby nations. Given the circumstances, I understand that obtaining visas will not be viable. Kindly proceed with canceling the ticket and arranging for a refund. Ticket confirmation number: [redacted][redacted] Reservation number: P9AYLG Please reach out if there are any further details required. Thank you, Sindhuja