Rockstar Games Customer Service Issues

This morning, a Patch on the Xbox One platform seems to have intentionally or unintentionally fixed the method for creating solo public lobbies. Previously, players could kick everyone out of their lobby by testing NAT type, which helped avoid griefing and toxicity from other players for the past three years. However, with this change, players are now exposed to extreme aggression in the game. The atmosphere is chaotic with constant killing and weaponized vehicles everywhere. The removal of this feature has greatly impacted solo players, affecting their ability to make progress and enjoy the game peacefully. The request is simple: Was this change intentional? If not, please consider restoring the previous functionality or implementing solo public lobbies as a standard feature to provide a safer environment for players conducting high-value sales.

Rockstar's latest patch has frustrated many players, especially with the changes to the lobby's NAT type. Some players simply enjoy logging onto GTA5 to complete missions and heists without interference from others. The constant disruptions from random players ruining the gaming experience can be disheartening. Despite looking forward to purchasing GTA6 upon its release, the recent changes have soured this enthusiasm. The push for players to buy shark cards to progress in the game is seen as excessive and profit-driven. Given the current global situation with COVID-19 limiting social interactions, gaming has become an essential form of entertainment. The newfound restrictions imposed by Rockstar have disrupted this source of enjoyment for many players. The frustration has led to families like mine, with multiple Xbox consoles and copies of GTA5, considering walking away from the game. The impact of this decision could mean losing multiple players for Rockstar. Information about the patched lobby changes is already circulating on YouTube, further adding to the discontent among players. It's disheartening to see GTA lose its appeal in this way.

A recent update to GTA5 online has prevented players from creating solo public lobbies, leading to multiple attacks during resupply missions. I was personally targeted five times while resupplying my businesses, resulting in significant losses. It is frustrating that players cannot sell their businesses in public lobbies without facing constant attacks. The time and effort invested in upgrading and maintaining businesses feels wasted when everything can be lost due to attacks. It would be beneficial if the patch prohibiting solo public lobbies could be reversed, allowing for a better gaming experience.

Hello, I want to express my sincere admiration and gratitude to Rockstar, TakeTwo, and everyone involved in creating and developing GTA. Your work is truly outstanding, and GTA is incredibly close to perfection. I don't have any issues or complaints, just a humble request. I hope this is an appropriate platform to address this, as I couldn't find another way to do so. I have been thoroughly enjoying GTA Online, from the initial thrills of Rank 1 to the upcoming personal milestone of Rank [redacted]. To mark this achievement, I was contemplating the best way to celebrate. It occurred to me that sharing $10 million in GTA in-game currency equally among 10 new players venturing into GTA online would truly convey my joy. My profile name is That_80sGuy. I eagerly anticipate your positive response and any suggestions you may have on how to proceed with this plan. Thank you once again for providing such exhilarating action, adventure, and unforgettable moments. Warm regards, Sharlton Somaroo

The reason many players are frustrated is that they are being targeted by aggressive players while trying to do prep work. All we ask is to be able to do prep work in invite-only sessions to avoid these issues. This used to be possible with NATting, which helped us evade Griefers. It's disappointing that this feature was removed, as it made the game more enjoyable for players like me, especially for lower-level individuals. Please consider bringing back NATting to protect us from those who ruin the game experience, especially when trying to complete challenging tasks like casino prep and gun shipments. It's already hard enough without having to deal with constant interference. Let's work together to find a solution, Rockstar.

I accessed the GTA5 Online Diamond Casino using my PS4 at 7:55 PM on Friday, April 16th, [redacted], and used my free spin to win the Albany V-STR vehicle. After selecting my nightclub garage for the vehicle placement, I was unexpectedly disconnected from the game. Upon rejoining, I couldn't find the vehicle in my garage. I tried spinning again at the casino and landed on clothes, which shouldn't have happened since it's one free spin per day. I rightfully won the car, and I'm perplexed about its disappearance. I invest a lot in GTA5 and enjoy playing, but this incident is disheartening. I seek assistance in rectifying this matter. My gamer tag is stickyy_rickyy23, and you can reach me at [redacted]. Thank you for your help resolving this issue.

Hi, I'm in need of assistance regarding my GTA Online account, "blacksavage22." I recently began playing, and while on the game, I received a message saying I was reported for bad behavior even though I don't use the mic. Now, I'm unable to access GTA Online due to being muted and experiencing connection issues with the message "timed out session" and "upn not available" in the PS settings. I unintentionally received money from hackers who dropped it in sessions, and my in-game money increased without my control. I didn't realize this was against the rules and used the money innocently. I tried changing sessions, but the money remained. I'm new to GTA Online and unaware of these situations. Another time, a hacker teleported me and a friend into the ocean. Despite troubleshooting my internet connection, I cannot access the game. This is perplexing since I was enjoying the game. I seek resolution as I feel unfairly targeted for actions I did not knowingly commit. Please assist me. Thank you.

Hello, I believe my Rockstar account may have been stolen. I received a message in Chinese stating that my email has been changed to a different address. I used Google Translate to understand the message. Can you please advise me on how to recover my account?

Yesterday evening, I downloaded the Rockstar iFruit app and tried to log in with my Social Club account. After a few attempts, I realized I couldn't remember my password. I clicked on the "forgot password" option to reset it. Despite checking my spam folder and ensuring I hadn't blocked Rockstar emails, I didn't receive any reset emails. I then logged into my Social Club account via Safari on my phone using the Xbox sign-in, as my accounts were linked. I confirmed my email was correct, requested another password reset, but still didn't get any emails. Today, I checked again, even linking my Google account to the Rockstar account, but no luck. I just want to regain access to my account by resetting my password. I'm reaching out to seek assistance with my login/password/email matter.

I'm experiencing constant crashes whenever I try to load into GTA V. This issue has persisted for some time now. The game crashes with or without an internet connection, and despite trying various troubleshooting methods from online sources, the problem remains unresolved. I have uninstalled and reinstalled the game multiple times to no avail. I'm reaching out for assistance or hoping for a new update that could potentially address and reduce these recurring crashes. Thank you.

I was playing the Cayo Perico heist with three other players and unfortunately, we got kicked out at the end of the mission during a cutscene due to unexpected maintenance by Rockstar. Despite not receiving the money we earned, we did get the golden pistols. Our team consisted of Ghost_Recon32656, kobekilling, RECON_0195, and Fox_Maws. We are all disappointed about this issue as we are fair players who put a lot of effort into the mission. It would be greatly appreciated if someone could look into this matter and help us resolve it.

Dear Rockstar Games Team, I wanted to let you know that I was banned from GTA 5 online on 23/05/21 without any reason until the 23rd of the next month. I sincerely don't think it's fair that I get banned when I haven't done anything wrong, while modders get away with it.... So, could you please unban my account with the username: Ombra79_-? I hope you can do it because I've been playing with it for weeks and have grown quite fond of it.... I hope you can resolve this and unban my account, thank you. Tommaso.

Hello, my name is Gorka. I reached out earlier without receiving a response. I'm posting here to see if you can assist me promptly. This week, there was a 2x money event while playing to earn more. I was delivering 15-20 supplies using planes when a bug caused the supplies not to be counted, leaving me without the money I expected. I would like to request a bonus to make up for this issue.

I am having trouble setting up two-step verification using Google Authenticator. I scanned the QR code and tried using the verification code, but I keep getting an "Error Authentication failed" message. I even attempted to use the secret key, but I can't progress past the screen with the green check mark. I want to enhance my security and access the rewards you offer. Thank you for your assistance.

I am interested in transferring my GTAV character from PlayStation 3 to PlayStation 4. I can log into my Rockstar Social Club account, but I am having trouble resetting my email password (foster [redacted]). I have never transferred a character before, but I want to do it now as my son, who just turned 15, has shown interest in taking over my account one day. My character, P[redacted]1, is still visible as level 1 on the Rockstar Social Club account. I hope to make this happen so I can share this retro character with my son and set him up for success in the world of GTA5. The account I want to transfer to is ([redacted]), username BAKI___. Thank you!

I am facing issues with my original Rockstar Social Club account due to trouble with my 2-step authentication app. My GTA V PC game is linked to this account, and I need access. Although I created a new account with a different email, I can't access my game. I initially played GTA V on PC, then moved my character to PS4, but now want to switch back to PC. I'm unable to log in to contact support or verify my account since Rockstar requires emails from my original email, which I can't access. I've contacted them from my alternate email, providing all necessary details. I hope to resolve this without repurchasing the game. Your assistance is greatly appreciated. Thank you.

My account was unexpectedly blocked in online mode 3 weeks ago. This isn't the first time my account has been suspended and now it's on Rockstar Games' blacklist. I didn't go against any guidelines this time. I just entered online mode, took a car, customized it at Los Santos Customs, drove around the city, and then suddenly I was permanently banned from GTA Online. It sounds crazy, but it's the truth. I've been trying to explain this to Rockstar Support, but all I get are lectures on guidelines. I want to know why my account was blocked. Player Name: US_Bostizei

Dear Rockstar Support Team, I am facing an issue with Red Dead Redemption Online that I purchased on Steam. After downloading it, I installed the Rockstar Launcher and logged in with my Social Club account. When launching the game on Steam, the Rockstar Launcher opened and I received error codes for the .dll files: mf.dll, mfplat.dll, and mfreadwrite.dll. After downloading and adding these files to the game, I closed everything and restarted, only to encounter another error message with code 0xc000007b. I have tried various troubleshooting steps from different websites in German but have not found a solution. Despite reinstalling RDR and the Rockstar Launcher multiple times, I continue to face the same 0xc000007b error. I would greatly appreciate your assistance with this issue as I have run out of ideas. Thank you in advance, Best regards, M. Mehring

Dear Rockstar Support Team, I am encountering an issue with Red Dead Redemption Online that I purchased on Steam. After downloading the game, the Rockstar Launcher was installed and updated. However, when I tried to open the game, I received three different error codes relating to missing .dll files (mf.dll, mfplat.dll, and mfreadwrite.dll). I downloaded these files and added them to the game directory. Upon restarting, I encountered a new error message with code 0xc000007b. Despite trying various troubleshooting steps from different websites, including reinstallation of both the game and the Rockstar Launcher, I am still facing the same error code. I have run out of ideas to fix this issue and would greatly appreciate your assistance in resolving it. Thank you for your help. Best regards,

I was recently banned from GTA Online and would appreciate the opportunity to discuss the reasons behind my ban. I can confirm that I do not engage in cheating or modding and strive to play the game legitimately. It is concerning to see numerous lobbies filled with modders, hackers, and toxic individuals who are not promptly dealt with, while I face consequences for unknown reasons. The prevalence of such behavior raises questions about the reporting process and the fairness of investigations. After investing two years into the game and reaching level [redacted], being banned without explanation or chance to appeal feels unjust, especially considering the time and effort put into progressing with friends. I am disappointed by the lack of moderation in PC lobbies, which allows for offensive behavior in the in-game chat.