Restaurant.com Customer Service Issues

I am trying to purchase three certificates for the Hickory Grill, but I keep encountering a problem with my credit card information during checkout. The website prompts me with an error message stating, "There was an error processing your credit card. Please review your credit card and billing information and place your order again." Despite multiple attempts, I consistently receive this message. Can you please provide guidance on how to proceed? Thank you.

On June 20, [redacted], I bought a $[redacted] Restaurant.com eGift Card for $30, and also purchased 2 movie tickets. The movie tickets arrived, but I'm struggling to receive the $[redacted] eGift Card. I got a Voucher number [redacted] for my Order ID [redacted]42. It says the eGift Card would be sent to my email address within 24-48 hours from purchase. I have not received it yet. I have two email addresses: [redacted] and [redacted] Please let me know which email address the eGift Card was sent to and when. Also, please explain how to use it as I'm not very tech-savvy. Thank you.

I purchased a certificate from your website on June 14, [redacted]. The certificate number is #[redacted]37. Today, when I tried to use it, I was informed that it was not accepted at the restaurant. I ended up having to borrow money from my dad to pay for a $53 bill because the voucher was not valid and their credit card machine wasn't working either. This was a very embarrassing situation for me. I am extremely upset about this, especially because I see that these vouchers are still being sold on your site. I hope you can understand my frustration and address this matter promptly. Thank you.

I recently bought an ultimate date night package on Groupon, but encountered issues during payment. Despite not showing any purchases in my Groupon deals, I repeatedly tried to buy the package. After a while, I discovered that I unintentionally ended up with three date night packages plus one pending, which is financially burdensome for me as a single parent. This was meant to be a special gift for my husband's birthday, but now it has caused financial strain. Additionally, the specified restaurants listed on the deal were not accepting the Groupon, adding to the disappointment.

I received an email regarding a certificate for a restaurant that is no longer part of the program. The restaurant in question is Makkara. The email provides instructions on how to exchange the certificate from my account for free. It suggests contacting the restaurant in advance or exchanging the certificate for another deal. If needed, I can call [redacted] for assistance. This information was received in an email related to my account with Restaurant.com.

Hello, I am Shahab Namir. On 10/14, I tried to validate two $25 certificates on a restaurant promotion card from restaurant.com at Kabul Kabob House. The restaurant owner informed me I could only use one per month, so I used one. When I presented the second certificate, the owner said it had already been redeemed, which shouldn't be the case since both were purchased together for use there. I was charged $20 to validate both, but one was mistakenly considered redeemed. I request a $10 refund for the unused certificate #[redacted]86. There seems to be a mix-up with the validation. I'm willing to provide more information if needed. Thank you.

I visited San Luis Rey Bakery in Oceanside, California this morning after receiving a T-Mobile Tuesday $25 gift certificate for restaurants.com. When I tried to use the certificate, the waitress informed me that only one $5 certificate could be used per table, even though I believed I could use multiple. The terms specify that I must spend $10 to use each $5 certificate, not that only one can be used per table. I am disappointed with this experience at San Luis Rey Mission Bakery and feel misled. I would like to address this situation further.

I purchased a $[redacted] gift card for $[redacted] from restaurant.com with the intention of using it on a cruise. Unfortunately, I discovered that only $50 of the card can be applied towards the cruise expenses. Additionally, the card can only be used for restaurant deals, not for other activities like movies on the website. After contacting them for a refund, I was denied. I then attempted to redeem the card for certificates, but the locations are not convenient for me. I am finding it impractical to use the certificates and feel frustrated. I am seeking assistance in obtaining a refund for this situation as it seems unreasonable that I am unable to utilize the value of the gift card more effectively.

Seagrove Family Restaurant in Seagrove, North Carolina, and Westmoore’s Family Restaurant in Seagrove, NC, are both listed as participating locations for Restaurant.com certificates. Unfortunately, Westmoore’s is no longer in operation, and Seagrove Family Restaurant does not honor the certificates. It would be beneficial for Restaurant.com to ensure that the listed restaurants regularly accept certificates to avoid confusion and inconvenience for customers in the future. Thank you, Hugh M.

I recently bought the DiningDiscount card and have used it three times. Unfortunately, on two occasions, the staff at different locations seemed unaware of the program. Despite initially saying they didn't accept it, they eventually honored the discount after I showed them the certificate. This situation caused me embarrassment. The lack of awareness happened again at another place. The staff there also initially refused to honor the certificate, creating another uncomfortable situation. I had to insist and wait for their confirmation to apply the discount. I even had to show them the certificate details and expiration date. This recurring issue raises concerns about whether these restaurants are informed about their participation in the program. It's frustrating to face these awkward encounters repeatedly.

Hello, I purchased two certificates from restaurant.com on Cyber Monday using a coupon. Unfortunately, when I tried to use them at the store, they informed me that they do not accept the certificates. Some of the staff members were unaware of the promotion as well. I would like to request a refund for the certificates. The certificate numbers are [redacted]39 and [redacted]31. My last name is An and my first name is Huidon. You can reach me at [redacted] Thank you.

I received a $25 promotion card from Verizon for restaurant.com. After trying to redeem it for $24 in gift cards on their website, I found that my debit card was charged instead. The $25 credit on the promotion card was not used. I am upset about this mix-up as I intended to use the credit I had. My restaurant.com account is linked to [redacted]

I noticed two charges of $30 each on my account, totaling $60. I did not subscribe to your service and suspect my card was compromised. Please refund this amount to my Knoxville Employees Credit Union account promptly. My name is Patrick C., and you can reach me at [redacted] I reside at [redacted] E Moody Ave, Knoxville, TN [redacted]. Once the reimbursement is completed, I will secure a new debit card for safety purposes.

I attempted to exchange a certificate printed on 5/14/19 for Mt. Fuji Japanese Sushi and Habachi in Littleton, CO, but did not use it as it was only for dinner meals. On 5/26/19, I received an email reminder that the certificate was unredeemed. When given the options to redeem now or later, I chose to redeem later. However, my account now displays no information. How can I retrieve my $25 certificate?

I bought 13 certificates today to take advantage of the cyber deal offering $25 certificates for $1 each, but the promo code CYBER didn't apply, resulting in a total cost of $[redacted] instead of $13. I attempted to reach out via phone but was left on hold for an extended period. Please get in touch with me promptly to resolve this or provide a refund. My email is [redacted], and you can reach me at [redacted]. Thank you.

I've been a restaurant.com member for over a decade, but I've been having trouble accessing my coupons unless I purchase a new certificate through special offers. Numerous certificates are inaccessible, and despite resetting my password multiple times, I still can't log in to my account. I really need assistance to retrieve and use my certificates. You can reach me at [redacted]

I've been attempting to exchange old certificates for a new one at Magiamo's in Paramus using a $50 code. I prefer not to sign up for any additional services, even if it's just for a dollar and can be canceled at any time. It's frustrating that it's challenging to get assistance without having to spend more money and then having to go through the hassle of canceling. If you're unable to assist me, please let me know. Restaurant.com is closed today, so I'm unsure how to proceed with what I need to do. Thank you.

I have contacted RDC Help twice, attaching three vouchers (two $10 and one $5) and the receipt showing the restaurant only credited $10. Could you please re-credit $15 worth of Ashim's restaurant vouchers to my account? The cashier mentioned contacting restaurant.com for help. Despite having $25, I was only able to use one voucher per visit and received credit for only one $10 voucher instead of all three. Thank you, Jackie A.

During our recent visit, my family and I enjoyed three delicious entrées from your restaurant. We ordered curry chicken, curry shrimp, and chicken Biryani. However, upon arriving home, we discovered that one order of rice was missing from our takeout. After contacting the restaurant about the oversight, we received an explanation that was quite unusual and unsatisfactory. It was mentioned that the rice for the two separate entrée orders had been combined, contrary to each order coming with its own rice, as stated on the menu. Additionally, we encountered a problem with using a restaurant.com gift card, which was unexpected as your establishment is listed as a participating restaurant. Despite these issues, we still paid for our meal. I wanted to share our experience directly with the management rather than posting on social media or review sites, as I value your restaurant's privacy. I hope to receive some feedback from your team soon. Thank you.

I am facing an issue with my certificates. The system shows that I have unused certificates, but I have actually used most of them. I still have $5 certificates that I haven't redeemed, and I know they can't be combined. I'm struggling to find deals worth just $5, which is frustrating. I've decided to cancel my account without seeking a refund, even if it means losing those unused $5 certificates. Please proceed with canceling my account. Thank you.