Redbox Customer Service Issues

I made two separate calls today to report an issue. The first call got disconnected, and when I called back, the customer service representative had trouble communicating in English. The problem was not resolved. On my next call, I hung up when I encountered another person with a strong accent. After a great customer service experience last week, today was disappointing. I hope to speak with someone fluent in English in the future. The kiosk was not working when we tried to collect our two reserved DVDs. Kindly refund the credits used for renting them.

We rented the Blu-ray of "Avengers: Age of Ultron," but it kept skipping and wouldn't play beyond the first 5 minutes. We checked the disc, and it appears to be in good condition without any scratches. We are disappointed that we couldn't watch the movie properly. Can you provide guidance on how we can either exchange the movie or receive a refund? My husband used his email at [redacted] Thank you for your assistance.

I noticed a charge of $95.00 from my primary checking account today, which was due to an unauthorized use of my debit card on May 4th. I wasn't aware of this transaction because I have multiple cards, but mainly use a prepaid debit card due to a security breach at your boxes. I suggest implementing a process that requires a PIN to match the cards to prevent unauthorized swiping. I have already informed my bank and they are cooperating to block my card and process a refund. For any needed assistance, feel free to call me at [redacted].

A former roommate abruptly moved out shortly after renting a trailer together in April [redacted], leaving me in a tough spot financially due to being on SSI and SSA. She apparently used her employer's debit card to rent movies from Redbox in Goodman, Missouri, and later mentioned returning them and renting more. I was unaware and did not give consent for anyone to use my Direct Express card for transactions. However, I recently discovered that Redbox charged me over $52 for movies I did not rent. I am adamant about getting a refund for these unauthorized charges, as I did not authorize the use of my Direct Express card for any rentals.

Redbox has recently updated their software interface, making it incompatible with certain older operating systems like my Windows XP SP3. Attempting to reserve a movie or sign in to my account now prompts a "Secure Connection Failed" error message. This change is causing a frustrating experience as I have previously had no issues using their online services. The error code provided is "ssl_error_no_cypher_overlap". Unless Redbox provides an option to revert to the old interface, I won't be able to rent from them anymore. While this won't personally affect me much due to other streaming options like Netflix and Amazon Prime, my wife will be disappointed. Redbox needs to improve their online interface, which has always been subpar, but this recent change has made it even worse. Hopefully, they address these issues promptly. - RB, Americus, GA

Last month, I received two discs with the wrong movies. I contacted customer service promptly and provided all the necessary details about the incorrect discs. I was assured that I would only be charged $2 per disc. However, today, about a month later, I received an email billing me $34 for each disc, totaling $68. I had rented "Black Panther," but the wrong disc was dispensed. After calling customer service and returning the first incorrect disc, the same issue occurred when I tried to rent "Black Panther" again. I called customer service for a second time that night, returned the movie right away. Now, I am being charged for two movies that I returned immediately after purchase.

I would like to recommend that Redbox should offer physical gift cards that could be bought at wholesalers or distributed at Redbox locations. When considering a thoughtful and practical gift for teachers or colleagues that can be enjoyed, Redbox springs to mind. However, the current absence of an option to purchase physical gift cards, coupled with restrictions on rental types and the inconvenience of managing paper redemption codes, makes it less user-friendly. Introducing physical Redbox gift cards that can be paired with snacks or other items of choice would make for an ideal present. I feel that by not having this option, Redbox could be missing out on significant revenue. I strongly encourage the corporate office to consider this suggestion for upcoming holidays or special occasions like the end of the school year. Offering a 4-pack of $5 cards for $20 could prove to be a popular choice.

On 6/30/[redacted], at 6:30 pm, I went to RedBox Kiosk B at Walgreens on College Ave. in Jackson, Alabama [redacted]. I rented "Wonder" and "A Wrinkle in Time," used my debit card, entered the zip code, and waited for an hour for the movies. The screen indicated they were coming, but they never did. Despite my time constraints, I waited patiently. I contacted customer service, enduring a lengthy hold time. I trust this matter can be promptly resolved as I was charged without receiving the movies. Thank you for your assistance. - Paul D.

I have a concern regarding renting three movies from your service. While attempting to return them, a delay caused them to be a few minutes late, resulting in an additional day charge. I rented the movies around 9:30 or 10, falling short of the full 24-hour rental period. The extra charges overdrew my account, resulting in a $35.00 fee. My bank will waive this fee if you reverse the movie rental charges. My roommate and I frequently rent movies from Redbox on our cards, but this incident has left me hesitant to continue. If the charges can be reversed, I am open to using Redbox in the future. Please let me know if this can be resolved. Thank you and Best regards.

I made an online reservation with a coupon code for a Redbox rental, expecting a charge of 55 cents. However, the Redbox kiosk at Dillons did not provide the option to enter my coupon code before payment. I ended up paying $1.91 instead of the expected 55 cents, which was frustrating. Sent from Yahoo Mail for iPhone

I added $[redacted] to my card on either August 15th or 16th. I used approximately $50 for Straight Talk. I rented 3-4 DVDs, and the next time I tried to use my card, there was $0. Redbox charged around $40-50, leaving me with nothing. This has happened before, and I’m frustrated. There have been scratched discs that I couldn't watch, and sometimes Redbox says the card authorization fails even when there is money in the account. I've had enough of these issues with Redbox. Why did my money disappear?

I started with a $[redacted] credit card balance. I bought a $50 phone card and rented a few Redbox movies for about $5. The next day, when I tried to use the card for groceries, I saw a zero balance. According to the transaction history, Redbox charged the remaining $45. I request a refund for this and compensation for scratched or unwatchable movies. This experience is frustrating, and I hope to see this resolved soon.

I rented the movie "Deadpool 2" last night to watch with my grandson, but we had trouble playing the Blu-ray. We've used the player for Blu-ray discs before, so I know it should work. I'm returning the disc with a note explaining the issue. Unfortunately, I made a mistake typing my email address at the kiosk. Instead of [redacted], I entered [redacted] due to not wearing my glasses and the sun glaring on the screen. I plan to return the movie to my local Harris Teeter on Francis King Drive in Greensboro, NC. I appreciate your help in sorting this out. Thank you, Wendy T. Carter

I recently returned a movie. I had to drive an extra 10 miles round trip instead of just 3 blocks to return it due to the machine where I rented it from being out of order until tomorrow. I was told that I'd be charged for an extra day. Even though customer service offered a code for a free disc, I would still be charged for the second day. I was given the option to either call back tomorrow after returning it to wait on hold for a credit, which I found unsatisfactory. I believe I shouldn't have been charged for the second day unless I failed to return it by 9/6/18. I'm reconsidering renting from this service in the future. While I understand my individual choice may not impact the company, it's my way of sharing my dissatisfaction with their policies.

I have never rented Redbox movies, but my credit card was charged $93.80 for them today. I have been trying to resolve this issue for about a month now. The representatives keep mentioning a charge of $89.90, which doesn't quite match up with what I remember. I just want my money back as it was taken without my authorization. While they mentioned it would be returned in 5 to 7 days, it has not appeared in my account yet. Just looking to get this misunderstanding sorted out. Thank you, R.H. My card ends in [redacted] and my zip code is [redacted].

I encountered issues trying to watch an on-demand digital movie titled "UFO." Despite attempting to download the movie, it still did not play. This frustrating experience makes me hesitant to use this service in the future. I am now seeking a refund as I am too exhausted and annoyed to continue trying to watch the movie. All I want now is to get a refund, as I just want to go to bed and get some rest instead of dealing with this inconvenience.

For the past couple of years, I have consistently used a few credit cards linked to my Gmail account for Redbox purchases. However, these cards were originally attached to an AOL email account with Redbox, which I cannot access anymore. Now, with the new system format, I cannot add these cards to my Gmail Redbox account. I attempted to add a different card but prefer to use my usual card. Despite using it recently for Redbox purchases, the Call Center claimed I never utilized it and suggested I contact my bank. There have been no issues with my bank regarding the card. I hope to resolve this issue and link my preferred cards to my current Redbox account. Thank you, Phyllis Wanat Email: [redacted]

On October 17th at 9:02 am, I received an email from Redbox offering a rent one get one free deal with code 73584FZK. As a T-Mobile customer enjoying freebies on the T-Mobile Tuesday app, I also had a free Redbox movie code from T-Mobile, which was P6L3JG4T. Planning for a movie night, I used the Redbox code 73584FZK for a two-for-one rental and then added the T-Mobile code P6L3JG4T before completing the transaction. However, upon checkout, I noticed my bank account was already charged. When I called Redbox, the representative informed me that the offer was actually for a 50-cent discount, not a free rental. Despite my explanation, he dismissed my concerns and mentioned the T-Mobile code was invalid. When I requested to speak to a supervisor, the representative, named Robert from the Philippines, offered a credit refund and mentioned a waiting period of up to 30 days for the refund to appear in my account. Feeling dissatisfied with the conversation and the service, as well as the burnt dinner due to the incident, I sought better resolution and customer service from Redbox.

I reside in Wewahitchka, FL [redacted]. We have one Redbox location here. On Sunday, I rented two movies from the kiosk, but when I tried to return them on Monday, the machine was out of order. Due to the impact of Hurricane Michael on October 10th, we experienced a prolonged power outage. I believe the kiosk briefly worked on Sunday but has been out of order since. The nearest alternative Redbox is 30 miles away, which I checked on Monday to no avail. The storm caused damage to my vehicle and other property, leaving me unable to return the movies. I am looking for advice on what to do next, besides driving an hour to find another operational kiosk.

I am requesting a full refund for my DVD rental of "The Spy Who Dumped Me." The disc was in pristine condition, but unfortunately, the sound did not work when I played the movie. While the sound worked fine on the trailers and menu, it was completely silent during the film. I made sure my DVD player was working correctly, so the issue was definitely with the DVD itself. I have experienced a similar problem once before with the movie "Wonder" a few months ago. I hope to avoid any further issues, especially with new releases like this one. I kindly ask for a refund for this rental. Please respond to me at your earliest convenience. Thank you.