Ray Ban Customer Service Issues

On January 4th, [redacted], I encountered challenges while trying to place a custom order on your website. Being unfamiliar with your site and facing data connectivity issues, I was unable to ensure the correct order was processed amidst a busy workday. The order was intended for classic wayfarer black matte glasses, polarized. However, due to technical issues, I am unsure if the final specifications were accurately recorded. I am concerned that my requested engraving may not have been included in the order. For reference, the Transaction ID is 0-4PL733489D244382B, and the order was placed at 16:43:47 GMT-05:00, totaling $[redacted].52 CAD. The shipping address provided is [redacted] Willoughby Road, Caledon, Ontario, Canada L7K 1V1, and I can be reached at [redacted]. Additionally, I wished to include specific customization details: "Aaron <3 Meaghan" in gold writing on the left outer side, using regular text. I appreciate your attention to this matter.

Hello Team, I placed an order on the Ray Ban USA official website on March 6, [redacted], at 00:17:15. The payment was deducted from my bank account two more times on March 7, [redacted], but I did not receive any confirmation on the website or through email or text. My bank confirmed the payments were processed correctly on their end. I would appreciate it if you could look into this matter urgently. You can contact me at +[redacted]43 or email me at [redacted] Thank you for addressing this promptly.

Dear Sir, I purchased a pair of Ray-Ban sunglasses less than two years ago. I only wear them occasionally on sunny days, and I have taken good care of them by keeping them in their case. Unfortunately, there seems to be a design flaw. When the ear arms are folded, they rest on the lens instead of the frame, leading to foggy marks on the lens that make the sunglasses unusable. Given the reputation of Ray-Ban and the price of these glasses, I believe this design flaw should be addressed by the manufacturer. I am uncertain about the warranty for this type of issue but would appreciate if you could look into it. I am willing to provide pictures if needed.

I recently exchanged my Ray-Ban smart glasses at my local Sunglass Hut due to scratched lenses. I received a brand new pair with all the accessories. However, I'm facing difficulties pairing the new glasses with the app. I have been following the instructions on the app diligently but can't progress beyond the blue LED pairing step. Despite numerous attempts, the LED never turns blue, leaving me unsure of the next steps to take.

On May 18, [redacted], I regretfully bought a pair of RB3716 Clubmaster Metal glasses on Ray-Ban's website with a $17.40 discount, totaling $[redacted].39 with taxes. Using Afterpay, I've paid 3 out of 4 $41.60 installments. My Order No. is [redacted]4, and the expected delivery was May 24, [redacted]. By June 1, [redacted], my glasses hadn't arrived, so I tried tracking my order on the website. It was frustrating as my name and email weren't recognized at first. Later, the system said I never placed an order or had an account with Ray-Ban. I attempted to use their customer service chat, but the topics weren't relevant. After struggling for over an hour and encountering errors when trying to email them, I found no telephone support available on their site. I'm still puzzled about the whereabouts of the glasses I ordered a month ago.

I purchased a pair of prescription Ray-Bans last year, and unfortunately, one of the lenses has been scratched. LensCrafters quoted $[redacted] for a replacement, which is too expensive for me. The scratch is right in front of my eye and causing significant discomfort. I was hoping to buy just one lens directly from you at a more affordable price since I originally paid $[redacted] for each lens. I also need a better prescription, as the current one is not satisfactory. My Medicare insurance does not cover LensCrafters or any Ray-Ban dealers, and my vision plan managed by Argus under BayCare insurance has not been helpful. While BayCare will have different insurance next year, it doesn't help me now. I have a $[redacted] benefit available, but it's not enough for a new pair considering I spent $1,[redacted] on the current one. I apologize for the lengthy explanation, but I really need assistance. Thank you, Keith.

I recently visited the Eaton Centre location and purchased two pairs of aviator sunglasses. The associate who helped me brought out two new pairs for me to choose from. During the payment process, I requested for the receipt to be placed in the bag with my purchases. However, upon returning home and examining the sunglasses, I discovered that one pair had a scratch on the lens. Unfortunately, when I checked the bag, I couldn't find the receipt which the associate had overlooked putting inside. Despite my efforts to return to the store via multiple bus rides, the associate declined to process a return without the receipt, mentioning cash payment as a complicating factor. This situation has left me disappointed as I needed the sunglasses for my vacation, which I had to go on without them or a refund.

To the Board of Directors, Greetings! I am Rebecca, also known as Beckey or Key, a proud disabled veteran married to another disabled veteran and a huge fan of your brand. If you ever have any merchandise to dispose of, please consider sending it our way at the following address: Rebecca A. Riebesehl [redacted] NE 55th Cir Vancouver, WA [redacted] We would be thrilled to continue supporting your amazing brand. Thank you for your time and consideration. Sincerely, Rebecca