Ray Ban Customer Service Issues

I did not submit any orders, but when I put my selection in the cart for my boyfriend to view later, somehow my order was placed twice. Google has my information saved, and I can only assume that's how it was processed, even though it should not have happened. I have been in the negative with my bank since this occurred and had to contact my bank for assistance. Today, the first pair arrived, but the package was damaged. I tried to stop the shipment before they left the warehouse, but was told it was too much trouble. I request UPS to schedule a pickup with a return label for this package. Once I am notified of the scheduled pickup date, I will leave it on my front porch for return. I have already done more than I should have, spending countless hours fixing errors I did not cause. I want my money returned promptly for what was mistakenly taken. Thank you, and have a nice day. Kristen W.

I ordered 2 pairs of sunglasses from Ray Ban on 4/16/20. I received one pair on 5/8/20, but the other pair is missing. I tried to contact Ray Ban's customer service multiple times via email, phone, and chat to inquire about the missing item, but have not received a response. My credit card was charged for both pairs on 5/4/20 even though I only received one. The order status on RayBan.com is incorrect and has not been updated since I placed the order. This is frustrating as I still do not have any information about the second pair of sunglasses.

I placed an order for prescription sunglasses on May 8, [redacted], and followed the instructions to upload my prescription in a .pdf format on the website. Despite submitting the document as requested, Customer Service has been unable to open it and requested it multiple times. I have since provided the prescription three additional times through different methods: re-uploaded the .pdf on the site, sent a picture attached to an email response, and also sent the .pdf in an email response. I have only received contact from them once a week at best since placing the order. The web chat submission button is unresponsive, and I waited on hold for over an hour yesterday without assistance. Despite calling first thing in the morning at 8:30 am, I still receive a message stating that all associates are busy assisting other callers. Connecting with someone or receiving a timely response has been impossible, and I am extremely frustrated with this poor customer service experience.

I recently made an order with the number [redacted]7 for Ray-Ban product #RB4387. However, the order was incorrectly sent to my previous address instead of my current one. My name is John Falls, and the package was delivered to [redacted] Cedar River Road, Huntersville, N.C. [redacted]. The correct shipping address should be [redacted] Wagoner Access Road, Jefferson, N.C. [redacted]. I have attempted to contact Ray-Ban via email twice without a response. Additionally, UPS confirmed that the package has already been delivered to the old address and advised me to reach out to you. Could you please ensure that my order is redirected to my current address at [redacted] Wagoner Access Road, Jefferson, N.C. [redacted]? Thank you for your assistance in getting my new glasses delivered to the right location. - John Falls

Hello, I am concerned about my missing items which have not arrived since Mother's Day. I contacted customer service six days after the scheduled delivery date. Despite a long wait on hold, I was promised an investigation and potential compensation. After two weeks with no updates, I sent another email but received a vague response. It has now been over a month without any further communication from Ray Ban except for advertisements. I am considering contacting the Better Business Bureau due to the lack of resolution and the broken promises. My order number is [redacted]4, and the reference number from my call is [redacted]9.

Hello, I am having difficulty completing a return order. I am unsure of what address to input into the "Shipping From" section. I attempted using my home address and the UPS store address, but encountered an error message stating that I lack the authority to execute the command. Could you please generate UPS return labels for the sunglasses and care kit and send them to me via email? My order number is [redacted]3. Thank you.

I have been attempting to reach a representative regarding a warranty issue over the phone, but it has been challenging to connect with a live person. The inability to speak with someone is frustrating as I am seeking answers to my questions. I purchased Ray Ban frames (RB6422 51 19 [redacted]) from VisionWorks in Warner Robins, GA, less than a year ago. Unfortunately, the plastic part of the right leg broke off while I was putting them on. Despite being careful with my glasses, this incident occurred unexpectedly. Upon inspecting the warranty information on your website, I discovered that returning the frames to the retailer for evaluation or repairs is recommended. However, VisionWorks declined to assist me unless I had purchased their extended warranty, directing me to contact Ray Ban directly. As my frames are within the 24-month manufacturer's warranty period for defects, I am eager to have my glasses assessed and fixed under this coverage. Could you please advise on the appropriate steps to address this situation? I rely heavily on my glasses, and given the significant investment I made in them, I am eager to have them repaired promptly under warranty. Thank you.

In June, I purchased an online gift card, but I only received it via email months later. Regrettably, the gift card numbers were invalid, causing disappointment. Despite being assured a $50 refund by a representative, it hasn't been received yet. Ray Ban's lack of response to my emails has left me frustrated, feeling defrauded by a potential scam. Concerns about not getting my refund persist, with unsuccessful attempts to contact customer service by phone or email. The $50 gift card, intended for a graduation gift, remains unusable. All I seek is a refund for the non-functional gift card.

I'm experiencing bubbling and cracking on the lens coating of my Ray-Ban sunglasses model RB [redacted] [redacted]/A2 [redacted] [redacted] 3P. I purchased them in June [redacted] in San Sebastion, Spain and currently reside in Thailand. Despite taking good care of the glasses and avoiding extreme conditions, the issue has occurred. I acquired them for [redacted] Euros at a well-known optical store and would like either a replacement of the same or similar style sunglasses or a full refund of the purchase amount.

I recently received my new sunglasses lenses, which arrived in an envelope and were completely shattered upon delivery. I am extremely disappointed with this kind of service. It is unacceptable to send glass lenses in such inadequate packaging. I expect to receive new lenses promptly and in perfect condition. I have been a loyal customer purchasing glasses from you, but this experience makes me hesitant to recommend your products to others. I would appreciate it if you could send me a new pair of lenses from Ray Ban, this time properly packaged in a padded box. Spending $[redacted] on broken lenses is disheartening, and I hope you can rectify this situation promptly. Please improve your shipping methods to ensure that fragile items are adequately protected in the future.

I recently bought a pair of Ray-Ban sunglasses in shiny gunmetal with sand grey lenses at Sturgeon's Opticians in Barboursville, WV. Unfortunately, when I picked them up, I noticed that the left lens is higher than the right, causing them not to sit straight on my face. Sturgeon's attempted to fix it but was unsuccessful, and the issue remains unresolved. The pair I tried at the store fit perfectly but was a different color. Ray-Ban's quality control seems to be lacking in this case. I've never had issues with Ray-Bans before, and this pair even slips off when I bend down. I just want this problem fixed so I can have a pair that meets Ray-Ban's global standards. Sturgeon's Opticians can be reached at [redacted]. Your assistance with this matter is appreciated. Semper Fi, Michael R.

I recently received a pair of sunglasses in the mail from ray-ban.com, but unfortunately, they are too small. I have been trying to create a return slip on the website without success and have also attempted to contact customer service without any luck. Despite already ordering a replacement pair, the return process seems to be complicated, and I am considering canceling the order. I have reached out to both ray-ban.com and Luxottica Group via email multiple times in the past week without receiving a response. I simply need a return shipping label sent to my address: Ross V Cosgray [redacted] West Exchange St. Apt. 1 Akron, Ohio, [redacted] I initially purchased the sunglasses using a card linked to an old account, but I now have a new card. How can I ensure that the refund is processed correctly to the new card? Thank you, Ross

Dear Dirceu, I wanted to update you that I have escalated the matter by initiating a dispute directly through my credit card company. The issue you raised regarding the closet remains unresolved on my end. Thank you for your prompt assistance in this matter. I wish to inform you that a closure confirmation letter has been sent to Ray-Ban.com via PayPal Disputes and Claims. Here are the details included in the correspondence: Case ID: PP-D-[redacted]92 Buyer's name: Dirceu Breder Buyer's email: [redacted] Buyer's transaction ID: 2TU73694BA277341F Your transaction ID: 67U01479H[redacted]C Transaction date: March 16, [redacted] Transaction amount: $[redacted].88 USD Disputed amount: $[redacted].88 USD I sincerely appreciate your cooperation throughout this process. For your reference, additional guidance on safe buying and selling practices can be found on our Business Resource Center. Best regards, Josh PayPal Disputes and Claims

Subject: Issue with Order and Refund Request Dear Ray-Ban Customer Support, I am reaching out regarding Order Number [redacted]8, which was canceled on April 1st, [redacted]. I initially canceled the order the same day due to it not being what I desired. Despite canceling, the payment went through via Afterpay. I promptly informed Afterpay of the cancellation, resulting in them freezing the upcoming payments scheduled between April 1st, [redacted], and April 29th, [redacted]. Afterpay advised that only Ray-Ban can issue the refund as they solely handle payments to the merchant. Unfortunately, Ray-Ban has neither acknowledged the cancellation nor refunded the payment. Due to this, Afterpay has charged me for three payments totaling $[redacted].56. As a loyal customer of Ray-Ban, I am disappointed by the lack of resolution for over a month. I kindly request an immediate refund from Ray-Ban to rectify this issue. Thank you for your prompt attention to this matter. Sincerely, S. Defaz

I recently visited a local Sunglass Hut store in search of a specific pair of Ray-Ban sunglasses. Unfortunately, they were unavailable in-store, and the clerks were unable to find them online. Doubting this information, I visited another Sunglass Hut location with the same results. To my surprise, after some persistent searching on the Ray-Ban website, I found the sunglasses I wanted. I had a promotional card for "$50 off a $[redacted]+ purchase" from Sunglass Hut, which I intended to use. Despite the struggles at the stores, I managed to find the sunglasses on the Ray-Ban website. It's disappointing that the store clerks couldn't locate them. Since Luxottica owns both Ray-Ban and Sunglass Hut, I wonder if I can retroactively apply the Sunglass Hut promo card, which expires today, to my recent direct purchase from Ray-Ban on April 27.

I bought a pair of Ray-Ban glasses from Melbourne Square Mall in Lemoore, Florida. On the day of purchase, I noticed spots on the lenses. Although the staff at the mall couldn't see them, two other Ray-Ban dealers confirmed the issue and advised me to return to the mall. However, every time I visited, the responses varied, and I couldn't get a replacement. When the pandemic hit and the mall closed, my issue remained unresolved. Each time I managed to visit the store during its reopening, I encountered unhelpful staff suggesting upgrades instead of fixing my original glasses. I simply wanted my glasses repaired, not an upgrade. It has been a long time, and I still have the same glasses with spots, leaving me extremely dissatisfied.

Hi there, I recently received my repaired sunglasses from your service. I am currently on vacation in Greece and have only worn them twice when I noticed the red leather is already peeling off again. I am quite disappointed as I specifically chose the Ferrari collaboration for the red leather feature, which I admire. I am unsure of what steps to take next as I paid extra for this leather detail only for it to have issues so soon. It is impractical for me to keep sending my glasses for repairs monthly, especially since I need them for eye protection during my travels, and the lengthy fixing process is inconvenient. I had hoped that this collaboration between two luxury brands would result in a pair of sunglasses that would last a lifetime. I am frustrated with this recurring problem and need guidance on how to proceed as I cannot simply let it sit unused due to the leather issue after just two wears.

Hello, my name is Nancy. I purchased Ray-Ban sunglasses on July 30, [redacted], in a store in Laval, Canada. I only wore them a few days when they fell off my head and the frame broke. I find it hard to believe that a pair I paid $[redacted].54 (Canadian) for could break from just one fall, especially from a brand known for good quality. Today, August 15, [redacted], I visited the store to seek assistance, but they declined, citing that I hadn't purchased the warranty. It's frustrating that after only two weeks of owning them, they are refusing to help me, whether it's with a replacement or repair. I want to address the possibility of a manufacturing defect. Please reach out to me for more details. I await instructions on repairing or replacing them. Thank you for your assistance.

Subject: Quality Concern Regarding Wayfarer Sunglasses Dear Customer Support, I am writing to express my disappointment with the Wayfarer sunglasses I purchased last Christmas. As a pilot with 47 years of experience, I have predominantly worn wire rim Ray Bans, including purchasing multiple pairs for my sons. However, I regret to say that the Wayfarer sunglasses, with acetate frames, have proven to be a significant problem. Despite visiting four optical stores and six Sunglass Huts over the last 11 months for adjustments, I was only informed by the optical stores that the frames could not be adjusted due to the material. This lack of transparency has led to constant discomfort as the sunglasses do not fit my face properly and constantly slide down. I am requesting either a refund for the Wayfarer sunglasses or a replacement with the aviator style that I should have chosen initially. I hope this matter can be resolved promptly to avoid further inconvenience. Sincerely, Nicholas A. Caizzo

Hello, I placed an order on November 29, [redacted], for a pair of ORIGINAL WAYFARER CLASSIC with Green Classic G-15 lenses and a Black Standard frame for my future son-in-law using PayPal. The total cost was $[redacted].59 through PayPal. I didn't realize I needed to go back to the website to complete the order as the screenshot shows no further steps required. This confused me. I kindly request that you honor my incomplete purchase as this gift is significant to me. I have emailed multiple times but have not received a response after the initial one. Thank you for your consideration and attention to this matter. Thelma Condon