Qatar Airways Customer Service Issues

I have a flight to Kuwait on June 4, [redacted], on a tourist visa. To ensure I have all the necessary requirements, I have the following: 1. Roundtrip ticket 2. Hotel reservations 3. AIG Travel Guard travel health insurance 4. Invitation/guarantee letter from my employer I am still waiting for my tourist visa and planning to visit Kuwait for work purposes as part of a company site visit from the US. We will assess potential high voltage electrical work within a military base during the 4-day tour. I want to avoid any issues on my departure date, so please let me know if there are any additional paperwork I need to present. Thank you and I look forward to your prompt response.

My wife and I flew from Manchester to Perth on 27/02/[redacted] via Doha and Brisbane. Upon arrival in Brisbane on 28/2/[redacted], we discovered the connecting flight had departed only an hour late, leaving us stranded. Surprisingly, our itinerary showed no connecting flight, and we were informed we had to wait until the next day around 12.15pm. Due to Qatar Airways' oversight, we had to secure our own accommodation as all hotels were fully booked. This delay also meant our PCR test for Perth would expire, requiring us to take a new test at Brisbane Airport. We incurred expenses for PCR tests, taxis, hotel, and meals. I am seeking reimbursement for these costs and compensation. Flight numbers: QR022 to Doha, QR898 to Brisbane, and finally Brisbane to Perth QF935. Yours sincerely, Mr. KT Keary.

Hello, I am writing to express my dissatisfaction with how Qatar Airways mishandled my luggage during my recent trip. I flew from Belfast to Edinburgh (with codeshare partner Aer Lingus), then from Edinburgh to Doha, and finally to Dubai. Upon arriving on the early morning of the 30th, I discovered that my baggage was missing. I promptly filed a complaint with ground handling service provider Dnata and obtained a Property Irregularity Report (PIR) number. Since then, I have been attempting to get information about my luggage without success. Dnata directed me to contact Qatar Airways, but I have had trouble reaching the appropriate personnel. I provided my contact details to Dnata but have not received any updates. Additionally, the travel agent I booked my ticket through has not been informed either. My baggage contains essential documents needed for my UK exams and my marriage certificate, as I am a doctor. If I do not receive an update within 24 hours, I will begin legal action. I am also concerned about how Qatar Airways will handle passengers during the upcoming World Cup with such inadequate service. Please see the attached documents. I look forward to an immediate response. Thank you, Dr. S.

My booking reference is 3H4N9I. I am traveling from Bangalore to Doha, Doha to Boston, Atlanta to Doha, and then back to Bangalore. The passengers on this booking are Mr. A. M. Poonawala and Mrs. F. A. Poonawala. In the email I received from Qatar Airways, the baggage allowance for the Bangalore to Doha and Doha to Boston flights states "Economy (T) Not included," while for the Atlanta to Doha and Doha to Bangalore flights it says "Economy(Q) Adult: 2 piece(s) 23 Kg each." I am wondering if we should have the same free checked baggage allowance for all legs of the journey. Do we need to pay for the standard allowance if it's different?

Dear Customer Service Representative, I am writing to inform you about the unfortunate incident regarding the loss of my baggage during my recent trip from Delhi to Valencia on May 21, [redacted]. Despite filing a complaint at the Vueling office in Valencia (baggage lost receipt VLCVY11861) and tracking the status of my bags, they have not been delivered to me. This situation has caused significant financial losses, hardships, and distress to me and my family. I kindly request both Qatar Airways and Vueling to expedite the return of my three bags to my residential address provided to the Vueling office through Dr. Jimenez on May 28, [redacted]. Additionally, I am seeking compensation for the troubles we have faced due to this unfortunate event. I urge for a prompt resolution as it has been over 17 days since the incident, and I remain without concrete information about the whereabouts of our baggage. Your swift assistance in this matter would be greatly appreciated. Best regards, Jhala

On May 7, [redacted], as a senior citizen, I travelled on Qatar Airways flight QR [redacted] from Edinburgh to Doha with my spouse. Unexpectedly, I had to fulfill certain requirements at Edinburgh Airport, which involved online entries. Unfortunately, the free WIFI at the airport was inaccessible. However, during this challenging situation, Ahmed, your staff member, demonstrated remarkable patience and understanding. He provided us with utmost assistance, allowing us to board the flight smoothly. I am grateful for his exceptional customer support. This experience made me proud to have chosen Qatar Airways for my journey. I commend Ahmed and the airline for their outstanding service. I hope the management recognizes and appreciates employees like Ahmed to inspire others in customer interactions. Thank you and best wishes. Mohan P. A. Mobile number: [redacted]

Subject: Qatar Airways Travel Experience Feedback To Whom It May Concern at Qatar Airways, I am writing to express my disappointment with my recent travel experience with Qatar Airways. My flight from Singapore to Pittsburgh was disrupted, causing me significant inconvenience. The transit flight from Doha to Boston (QR743) on 8th June was delayed due to a plane technical fault, leading to a series of unfortunate events. I spent 6 hours stranded at Doha airport and missed my connecting flight from Boston to Pittsburgh. The rebooked flight on 9th June forced me to stay overnight at Boston airport without proper accommodation or meal vouchers. Consequently, I arrived in Pittsburgh 14 hours later than planned, missing my hotel reservation and disrupting my itinerary. I am requesting compensation for the lost hotel stay, assistance for my return journey from Pittsburgh to Singapore, and any other suitable compensation for the unsatisfactory experience. I have attached relevant flight disruption records and expenses for your reference. I hope to receive a prompt and satisfactory resolution to this matter. Sincerely, Janelle Kang Xiaoting

Dear Sirs, I would like to bring to your attention my recent experience with Qatar Airways while traveling on flight QR [redacted] on June 5, [redacted]. I was denied boarding due to what I believe was a misunderstanding and lack of flexibility from the staff. It is my firm belief that Qatar Airways should not impose stringent travel policies on passengers, especially when their home country does not strictly adhere to the same regulations. The handling of the situation by the airport staff lacked professionalism, and despite my requests for a refund and compensation of USD [redacted] for the inconvenience caused, there was no satisfactory resolution. Subsequently, I had to purchase a ticket with Finnair to reach my destination smoothly, an airline that required a simpler vaccination certificate for travel. I am adamant about seeking compensation for the entire cost of the ticket and additional fees for the mental distress I endured as a result of Qatar Airways' actions. I intend to escalate this matter on social media platforms to bring attention to the issue unless Qatar Airways addresses my concerns within 15 days. Regards, Vinod Malpani

Hello, I made a reservation with Qatar Airways for a trip from the USA to India, with confirmation number 2TXQID. My journey to India went smoothly. However, my return flight from Hyderabad, India to Washington D.C., USA, originally scheduled for March 29, [redacted], was suddenly postponed by Qatar Airways by 3 days. This unexpected change has caused significant inconvenience to my family and work schedule. I incurred a loss of around $[redacted] in missed wages from work and couldn't attend important events for my children due to this delay. The Qatar Airways flight on March 29 operated as scheduled, only our reservation was canceled. I kindly request compensation for the inconvenience and financial loss experienced. I look forward to your response. Sincerely, Laxmisudha T. Jyothi T.

Dear Customer Service, I had booked a ticket to Erbil, Iraq in January [redacted] through eDreams. However, I was unable to make the trip due to the Iraqi government imposing restrictions on British travelers entering the country because of Covid-19. I requested a refund from eDreams, but they informed me that the ticket was non-refundable. They advised me that I could only rebook a different ticket with an open ticket option and suggested I contact them directly to proceed. After waiting 18 months for a refund, I received an email instructing me to reach out to resolve the issue. I am now attempting to rebook a new ticket to Medina, Saudi Arabia in February next year. Would you kindly assist me further regarding this matter? My booking reference with eDreams is [redacted]. Thank you.

Hello Team, I traveled on Qatar Airways on June 20th from Hyderabad, India to Montreal, Canada. Unfortunately, I lost my baggage during the trip and filed a complaint at the airport with your team. The reference number for the report is YUL[redacted]. The missing checked baggage is incredibly important to me as it contains my kids' new dresses, important documents, and personal items. I suspect that my bag may have been inadvertently swapped with a similar one by someone. I am concerned about the possibility of someone accessing my belongings, especially my documents. The children's dresses are quite pricey, totaling around USD [redacted]. The loss of my bag has upset my kids, as I had purchased the dresses for special occasions. Despite spending several hours searching for my bag with your staff yesterday, we were unable to locate it. I have faith in Qatar Airways' reputation for responsibility and respect towards passengers and kindly request your assistance in locating my luggage. It has been 24 hours since the incident, and I would appreciate any help you can provide. Thank you.

I made a booking via Hotwire for a flight with Qatar Airways from Chicago to New York, then to Doha, Lahore, and back. On March 22, Hotwire notified me that there was a change in the itinerary, including a longer layover in Doha and a switch from American Airlines to Qatar Airways for my final leg from Doha to Chicago. I approved the change and received confirmation. However, upon flying on June 15, I faced issues where the ticket for the final segment from Doha to Chicago was missing at check-in. Despite resolving it with Hotwire during a 2-hour call, the problem persisted. After receiving a new ticket, I later discovered that the Lahore to Doha segment was missing. Confusion arose between emails from Qatar Airways and the information displayed online. Finding myself in Pakistan, calling Hotwire would be costly.

I recently made changes to my Qatar Airways flight booking online, switching from a flight from Shiraz to Edmonton to a flight from Shiraz to Vancouver at a lower price. The booking process did not require me to make any additional payments due to the decrease in fare. Now, I am unsure about how Qatar Airways will refund the fare difference to me as the ticket conditions do not provide clear instructions for cases where the new ticket is cheaper. I came across a link with some relevant information but still do not know how to proceed to receive the refund or voucher. I have checked my Qatar Airways profile but cannot find any options for refunds or vouchers regarding the fare difference. Any guidance on how to follow up on this matter would be greatly appreciated. Thank you for your assistance.

I traveled in business class on Qatar Airways from Dallas, Texas on flight QR0730 on June 25, [redacted], and arrived in Ahmedabad on the morning of the 26th on flight QR0534. Unfortunately, my luggage has gone missing, and when I checked on the website using the World Tracer number AMDQR22464, it couldn't be tracked. The bag contains essential items like medication, clothes, shoes, and toiletries. I am currently in India for four weeks and being without my luggage is very inconvenient. I kindly request to either speak to someone regarding the missing bag or for Qatar Airways to provide an update on its whereabouts promptly. Thank you for your assistance.

Philip Y. and Tammie K. here, expressing gratitude for the amazing trip we had last year from Boston to Phuket round trip. As retirees with a background in firefighting and as a former American Airlines flight attendant, we are interested in relocating part-time to Thailand. We are eager to explore your business or first-class services for our biannual travels between the USA and Bangkok. We are open to departing from Chicago in mid to late November to BKK and returning in late April or early May. We would appreciate any assistance with upgrading from economy class to business or first class, or any promotional fares available. Our aim is to become frequent flyers with your airline, enjoying the excellent service we encountered before. Looking forward to your guidance on how we can achieve this new travel goal. Respectfully, Philip Y. Tammie K.

On 27/06/22, I flew with Qatar Airways and unfortunately, my baggage was misplaced during my journey causing significant distress. Despite being assured by a Qatar Airways assistant at LGW airport that my bag would be delivered promptly and that I would receive tracking information via email, no updates have been received. The lost bag contains crucial medication vital for my health, compounding my anxiety. Regrettably, attempts to contact both Qatar Airways and Gatwick airport have been futile. The lack of support and communication from Qatar Airways is disappointing and I feel let down. This experience has soured my opinion, and I will not be recommending nor utilizing their services in the future. For the inconvenience and loss of my baggage, I anticipate compensation and plan to escalate this matter. My reference number is LGW[redacted].

Our bag has not arrived, leaving us with nothing to wear and our money and cards trapped inside. This situation is incredibly frustrating and unfair to us. The afternoon is approaching, and we have no outfits or resources to buy anything to eat. Despite our attempts to reach out to the staff, they have been unhelpful and inconsiderate. We are now stuck spending the day in the hotel room due to this poor service. The flight delays originating in London have made this journey exceptionally long with still no sign of our luggage. We are requesting an extension to our trip until tomorrow as a whole day has been wasted because of these issues. We urgently need compensation, as this experience has spoiled our entire day, and we are left without essentials like clothes and food.

I'm Melanie G., and I had a series of flights recently. On June 29th, I took flight QR 10 from London to Doha and then QR [redacted] to Islamabad on June 30th, after traveling from Toronto. However, upon arriving in Islamabad, my baggage did not make it. I reported this on July 1st but have yet to receive a file reference number for the lost luggage. Qatar Airways requires this reference number for assistance. Additionally, the bag numbers were incorrectly inputted in Islamabad as BA [redacted] and BA [redacted] instead of the correct BA746196 and BA746223. I am currently unable to resolve these issues directly as I am in Afghanistan. Qatar Airways in Islamabad is not answering my calls to provide the file number or rectify the bag number errors, making it difficult for me to track my bags.

I am Gyurmay Sangmo. During our journey from Manchester to Bangalore via Doha with Qatar Airways, our luggage did not arrive in India. Indigo has informed us that the luggage was not loaded from Doha. It has been 48 hours, and we are unable to locate our luggage. Despite contacting Indigo's customer care multiple times, we have not received a satisfactory response. We are becoming increasingly frustrated as we have important items in our bags. We urge you to prioritize resolving this issue promptly. The missing baggage consists of two red bags, one black bag, and one blue bag. The baggage tag numbers are BLR 6E1723/01 and DOH QR0022/01.

Hello, I'm Beatrice Tchuidjang Nganso. I traveled from Nairobi to San Diego for a conference but my bag, weighing 9 kg with tag SEQ NR [redacted], NBO 02JUL22, SAN DIEGO INTL, VP296A, did not arrive with me in San Francisco. I kindly request assistance in locating and delivering my bag as it contains all my clothing. To manage in the meantime, I have purchased new dresses, soap, lotion, and perfume. The situation is upsetting, but I trust my bag will be found and appreciate your help. Currently staying at MARRIOTT MARQUIS SAN DIEGO MARINA.