ProFlowers Customer Service Issues

Dear ProFlowers, I have contacted you multiple times about the special code required to complete my order. Instead of addressing my issue, your customer care representatives gave apologies and never helped with the problem, wasting my phone credit and ignoring my emails. After several failed attempts, I was fed up and decided to try 1800Flowers. In under 5 minutes, I ordered and paid for my mom's flowers using PayPal without any hassle. The experience was much smoother than with your service. You could have taken my order over the phone or fixed the code issue instead of causing so much frustration during checkout. Despite this, my mom will still receive her [redacted] rainbow roses on Sunday thanks to 1800Flowers. I am disappointed with your company and plan to inform everyone about the terrible experience I had. Sincerely, [Initials]

I recently ordered flowers for my 86-year-old mother-in-law who lives in an assisted living facility. I contacted Pro Flowers before ordering to ensure they could be hand-delivered since my mom cannot arrange flowers herself. I was advised on a suitable arrangement, which came with an additional charge for hand-delivery. Despite this, the flowers were delivered in a box, not by hand as promised when I paid extra for shipping. I am very disappointed and would like a refund, particularly for the shipping fee. I ordered a dozen roses for $60, only to discover a TV offer the next day for 2 dozen roses at $29.99 for Mother's Day. I feel a bit deceived by this pricing discrepancy.

I placed an order on May 19th at 10:30 am for same-day delivery. Unfortunately, the package was not delivered as promised, causing distress to my friend who was expecting it after a recent loss. Despite paying extra for same-day delivery, I was informed that there is a 24-hour window for delivery. I had to request a refund for the $5.00 delivery charge with no additional compensation offered. The lack of communication and failure to fulfill the order in a timely manner is disappointing. The excuse provided by the customer service representative about a missing vase from the florist was not satisfactory. As a paying customer, I should not have had to deal with this situation or request a refund. The lack of accountability and resolution from the company has left me frustrated and I will not be recommending this service to others based on this experience.

I recently had a frustrating experience while trying to place an order with ProFlowers. I initially tried to place an order online but encountered issues, so I decided to call instead. Unfortunately, the phone ordering process was even more difficult. The representative had trouble accurately taking down my information, leading to multiple corrections on my part. Despite receiving a confirmation number, the order did not show up in my account the next day. When I called again, I had to provide my recipient addresses repeatedly, and even zip codes to confirm my identity. Even getting a copy of my order emailed to me proved to be a challenge. I discovered my email was likely misrecorded during the initial call, but the second representative was unable to update it, leaving me unsure how I would receive any written confirmation. My items were supposed to be delivered today, but I haven't heard from any recipients yet. This experience has been quite disappointing, especially considering ProFlowers' claim of high customer satisfaction. I'm hoping for a prompt resolution to this issue today.

I am reaching out regarding my recent flower delivery experience with your company. My husband attempted to order Valentine's Day flowers for me but encountered a language barrier and confusion when placing the order over the phone. Subsequently, I had to reorder the flowers and encountered difficulties with spelling during the process. After a chat session where I corrected the address, the flowers were delivered in two boxes instead of one as ordered, and the payment was charged twice. Upon opening the boxes, we were shocked to find dead flowers. I request a refund for the duplicate charge and am willing to return the flowers. Please contact me at [redacted] for further assistance. I have attached screenshots of the chat for reference. Thank you.

I am extremely disappointed with the service I received from your company. I ordered a variety of items and two dozen roses for Valentine's Day, which turned out to be a complete disaster. Despite waiting all day for the delivery, it never arrived. When I contacted your customer service a few days later, they promised to reimburse me within 5 to 7 days, but the damage had already been done. My wife and I were both let down, and your company didn't even offer to resend the order with a refund or provide any compensation. I've used your services based on recommendations from others in the past, but after this experience, I am hesitant to do so again. Your inability to locate my clearly marked address and the lack of effort to rectify the situation have left me feeling very frustrated. As someone who regularly orders flowers for family, coworkers, and friends, I had high hopes for your services but now I am unsure if I should continue using them. I expected better customer service and a more proactive approach to resolving issues. My name is Kevin Peters, and you can contact me at [redacted] or [redacted]. I hope to see some improvement from your company before I share my negative experience with others.

I am disappointed with the service received and am requesting a refund. I placed an order for flowers and chocolates to be delivered to my boyfriend's mother in Bonney Lake on Friday following Valentine's Day. Despite clear roads, the delivery was canceled on Friday morning, citing poor weather conditions in Sumner, WA, which is neighboring Bonney Lake. The package was eventually delivered late on Monday night, although Saturday and Sunday were available delivery options. Not only was the package left far from the property, but my boyfriend's father found it on Tuesday morning. The flowers arrived in poor condition, and I am embarrassed by the quality of the bouquet she received. I have photos of the flowers to support my complaint and am deeply regretful of spending money on such a disappointing experience.

Subject: Request for Refund Regarding Order #[redacted]50 Dear Customer Service Department, I am writing to request a refund for my recent order, #[redacted]50, totaling $21.58. The bouquet was delivered on February 8th to my girlfriend's workplace for our 2-year anniversary, and unfortunately, the flowers arrived in poor condition and were completely wilted the next day. I have attached a photo showing the disappointing state of the flowers. My order was partially paid with a Groupon ($40.00), and after expressing our extreme dissatisfaction with the purchase to your staff, we are seeking a full refund of $21.58 back to the card on file. I kindly ask for your prompt assistance in processing this refund. In accordance with ProFlowers' policy, I trust that you will uphold your guarantee of quality and provide the refund as per the terms and conditions stated on your website. Thank you for your attention to this matter. Sincerely, Justin C.

I live in Japan and used your website to purchase flowers. I ordered flowers for my family's funeral on Sunday. However, on Monday, I received an email stating that the flowers I chose were not available and I needed to select another option. I have been trying to make the change, but the transaction is not going through. I contacted customer service for assistance and was informed that they are working on resolving the issue. It is now Tuesday, and the funeral is tomorrow. Despite reaching out to customer service again, I have not received a response. I am concerned and need assistance as soon as possible. Please get in touch with me at [redacted]9 or via email at [redacted]

I ordered on April 20th for delivery on April 26th. One of your representatives contacted me a few days ago to confirm, but my order was not delivered today. I had to place a new order for delivery on Tuesday. I cannot afford expedited delivery fees. It shouldn't take two hours to place an order. When I ordered from Macy's, I received confirmation quickly. I'm elderly and on a tight budget, but I expect better service. Sadly, I won't use your company again. Your loss, not mine. Erika

I have two order numbers to share: [redacted] and [redacted]. They were supposed to be delivered back in April. Following a prior conversation with a customer service representative, I chose to wait and see how this situation pans out rather than immediately raising my concerns. I've faced continuous issues with the company since Valentine's Day and have unfortunately been categorized as a frequent complainer. The problems largely revolve around delivery or product-related issues. This time, the item I sent to my daughter never reached her. Upon contacting customer support, I was informed that it had been delivered to a random man without any specific name or signature recorded. I am frustrated by the lack of assistance in resolving this matter, especially since I can't even obtain the recipient's name to follow up. My perception is that my concerns have not been given proper attention, possibly because I made the purchases through Groupon.

I recently received Mother's Day flowers from my son, but unfortunately, most of the flowers were brown and looked old. I contacted customer service, but had difficulty understanding the agent and have not received any follow-up information. My order number is ************-*. I have used ProFlowers before and have never been so disappointed. I would appreciate fresh flowers or a refund to resolve this issue. Thank you for addressing this matter promptly.

I recently received flowers from my son for Mother's Day, but most of them arrived brown and looking old. I had a difficult time understanding the customer service agent I spoke with and haven't received any follow-up information after providing my email address. The order number is ************-*. I've had better experiences in the past with ProFlowers and am disappointed this time. I'm hoping to either receive fresh flowers as intended by my son or get a refund. I'm awaiting a resolution.

I ordered flowers for my cousin's 50th birthday in another state through Pro Flowers, with a guaranteed same-day delivery. I was shocked when I found out 12 hours later that the flowers I selected were no longer available and Pro Flowers hadn't notified me. I had to reach out to them. This lack of communication is unacceptable. When I contacted their customer service, they apologized and promised a different arrangement for the next day, which I found to be inadequate. The fact that I was repeatedly disconnected when offered a survey after each call, four times in total, was frustrating. Upon researching online reviews, I discovered many dissatisfied customers. While waiting to speak to a supervisor, I was disconnected, highlighting the unprofessionalism of the company.

I recently had flowers delivered to my sister in Salem, NH, but unfortunately, they arrived in poor condition. My sister sent me pictures of the flowers displaying their disappointing state. The flowers had brown centers, bent carnations, broken stems, frozen-looking roses, and disheveled greenery with brown edges. I felt embarrassed by the quality. My sister was also appalled by the delivery, and I would appreciate either a refund or a fresh bouquet to be sent as soon as possible. Thank you. - Nancylee Prohaska

I bought a "Santa’s Workshop Christmas Tree" for my mother-in-law in a nursing home who adores Christmas. Unfortunately, it arrived two days late without the pot, ornaments, or lights. I called ProFlowers customer service and spoke with "Sarah" who initially wanted to charge me for the missing items and delivery. After challenging this, she agreed to send them without confirming if it would be free. Despite her assurance, as of Thursday, Dec 19, nothing has been delivered, and I have not received any updates.

I made an online order on Monday, February 10, [redacted], for Valentine's flowers, specifically Love Roses and a vase totaling around $69. I scheduled it for delivery to my wife on Thursday, February 13, [redacted]. Unfortunately, I didn't receive an order number on the screen, and I haven't got a confirmation email either. Despite contacting customer service twice and explaining the situation, I'm still waiting for the confirmation email. I just want to make sure that my order was successfully placed and to be able to track it for the correct delivery date.

Order #[redacted]39: I ordered the Sweet Surprises Bouquet - Vase Included (Better/Full & Lush) and Potted Red Roses in Vintage Pink Mercury Glass. Both items were delivered on Wednesday, 2/12/20. I contacted Customer Service to report missing daisies from the Sweet Surprises bouquet. After speaking with a supervisor on 2/12/20, a replacement was guaranteed for 2/13/20. Despite multiple calls over the past two days, including speaking to four different representatives and a supervisor, I have not received the promised replacement bouquet free of charge. Having been a loyal Proflower customer for 20 years, I am disappointed by the lack of communication and extensive hold times without a resolution. I paid for a specific bouquet and expected to receive what I ordered, particularly since this mix-up has impacted my 92-year-old mother's Valentine's Day. I hope for a prompt resolution. Thank you. - Teresa Palasciano

I ordered flowers for my wife, but she won't be at work on Valentine's Day when they are supposed to be delivered. I need to change the delivery address to our home. Here are the new details: Recipient: Candace Chism New address: [redacted] River Run Dr., Desoto, TX [redacted] Tracking #: 1Z9V[redacted][redacted] Thank you for your help with this change.

I've been a loyal customer of Pro Flowers for 10 years, but my recent order was a total disappointment. The flowers arrived frozen, and the box of chocolates was empty. Every representative I've spoken with has just passed the issue along. My wife and I are extremely upset. If this isn't resolved soon, I'll have to share our experience on social media, including photos of the poor quality items we received. This isn't a threat; it's just a way to express my frustration with Pro Flowers' lack of timely resolution. Can someone from Pro Flowers please reach out to me as soon as possible to address this matter?