Popeyes Customer Service Issues

I went to the Popeyes located at [redacted] Stone Mountain Hwy, and unfortunately, my order was canceled. After waiting in line for about 10 minutes, I finally reached the order station. The staff member there had a very rude and unpleasant tone when informing me they only had tenders available instead of the boxes I wanted. When I questioned if they didn't feel like working, I was met with a negative response. I waited until around 10:55, honking my horn and calling out for assistance, but no one responded. Eventually, a staff member with dreads and a Shiloh sweater attended to me, only to have someone from the back rudely state that they were closed. I requested the name of the person who refused to take my order, and after some back and forth, I was given the name Janay by the staff. Although I understand they might have been eager to close up, the lack of proper service, availability of items, and the way I was treated is unacceptable. It's frustrating to have driven 15 minutes to the store and leave empty-handed after such a long wait.

In January, I was demoted from manager to crew, only to be reinstated as a manager three weeks ago. Despite being paid at a crew member's rate, I continued to fulfill managerial duties like closing the store alone and covering shifts when needed. Recently asked to resume my manager role, I have yet to receive the promised pay adjustment. Attempts to address the issue with Jessica and Tabitha have been unproductive, with little clarification provided. I value my hard work and financial stability, so I seek guidance on how to address this situation properly. I have evidence from colleagues supporting my claim of being exploited for nearly three months. I am considering legal action, but prefer to resolve this matter amicably. Please advise me on the best course of action moving forward.

In January, I was demoted from manager to crew and later reinstated as manager three weeks ago. Despite the change in position, I continued to handle manager responsibilities without the associated pay. After being approached to return as manager, I was promised proper compensation, but have yet to receive it. Despite attempts to address the issue with store manager Jessica and general manager Tabitha, there has been no resolution. I have evidence such as messages and statements from colleagues. I live paycheck to paycheck and feel taken advantage of for almost three months. I am unsure of the next steps to take, whether to seek legal counsel or escalate internally. Please contact me at [redacted] or email me at [redacted] Thank you in advance for your attention to this matter.

Address: [redacted] S 6th St, Macclenny, FL [redacted]. I have attempted to find a way online to speak with someone who owns the restaurant in our town. I am not one to complain online when the owners may not be aware of how their restaurant is being managed. I am not seeking any discounts or lodging a complaint about an incorrect order. My intention is simply to inform the owners about the operations of their establishment in our small community. Despite being a new restaurant, unlike other businesses that get busy right away, our Popeyes in Macclenny is not experiencing the same rush. Although I do not plan to return, as a local business owner, I felt it necessary to reach out and provide feedback on why this particular restaurant's performance is lacking in the eyes of customers. If I do not receive a response, that is okay. I just wanted to make sure I shared my observations, similar to how I would appreciate being informed about any concerns in my own business. I can be reached at [redacted]. Please leave a message if I am unavailable, and I will return your call. This feedback is specific to the Popeyes in Macclenny, FL, and is not a reflection of how your other establishments are run. Best regards, Julian

I would like to address some concerns regarding the Popeyes store on Garnerferry Road in Columbia, South Carolina. The long wait times and lines around the building have been a consistent issue, resulting in many customers leaving without service. This situation is not only frustrating for patrons but also detrimental to the business's revenue. On multiple visits, the same problem of not allowing customers inside the building has persisted. I find this situation disheartening, and I plan to voice my dissatisfaction until there is a resolution. Improvements are necessary, such as enhancing service quality or increasing the staff count. My name is Linda Johnson.

I visited Popeye's on Hamilton Blvd. for lunch on 4/3/[redacted]. Upon reaching the window, I was informed they could only accept cash. This marks the second time I've left Popeye's without food; the first time I was told they had run out of chicken. The employee, who identified herself as the general manager (Casey), seemed indifferent. When I mentioned her lack of concern, she became defensive, insisting it wasn't her fault without allowing me to speak freely. I eventually drove away. I must admit that I used an inappropriate expletive in my departure, although it was not directed at her specifically. I have a video of the incident if anyone is interested.

I had a terrible experience at Popeyes located at [redacted] E New Circle Rd, Lexington, KY, [redacted]. Arriving at 9pm on a Friday when the Google listing showed closing at 11pm, I queued in the drive-through for an hour. Upon reaching the speaker at 10:20pm, I was informed abruptly that they had closed and wouldn't take orders. Despite the long line, nobody from the restaurant informed us of the closure. Stuck in the single lane, I had to wait an additional 15 minutes until reaching the pickup window. When I questioned the staff, they were unhelpful, stating they couldn't do anything and closed the window while I was still there. Unable to exit the line due to cars behind me, I had to leave. I hope my report will prevent others from having the same disappointing experience.

I visited the Popeyes in Michigan City, Indiana, and had to pull over to wait for my food. Unfortunately, after waiting for 25 minutes, my order never arrived. When I informed the manager and requested a refund, she responded rudely, instructing me to come inside to collect it with a disrespectful tone. I found her attitude completely unacceptable for a manager. Despite my objection to her behavior and stating that I'm not a child to be spoken to in such a manner, she refused to provide her name and mentioned issues with the receipt machine. Eventually, she manually processed a refund, but the experience left me dissatisfied with the customer service. I believe the situation could be rectified by offering a gift card and addressing the manager's behavior. My visit took place on a Thursday evening between 5:30 and 6:00 Central Standard Time.

Today around 10:30, I visited the Popeyes in Jennings, LA. Unfortunately, I experienced a long wait as no staff members were available to take my order. After waiting for 10 minutes without any assistance, I decided to leave and went to KFC instead. This is the third time in the past month that my husband and I have encountered service issues at this location. We truly enjoy the food at Popeyes, but the service in Jennings, LA needs improvement.

On April 17, [redacted], at 4:17 p.m. at store #[redacted], I made two purchases totaling $[redacted].63. Unfortunately, when I got home, I found that my red beans and rice smelled bad. My daughter informed me that her Mac and Cheese had black stuff on top, so she threw it out, and her red beans had too much rice and too few beans. I called the store at 5:43 and spoke with manager Miguel. Despite living 45 minutes away from Popeyes, I reached out to address the issue. Miguel's handling of the situation was unprofessional. When I asked for compensation, he offered three potatoes which did not suffice as a replacement. Miguel was sarcastic and dismissed my concerns about the food quality. I had to insist on getting a tender meal as compensation, explaining to Miguel that this is the appropriate action a manager should take when a customer faces inconvenience. It is crucial for Miguel to learn how to better engage with customers and address their concerns respectfully during such situations.

I visited the Popeyes location on Grand River at Southfield Freeway in Detroit, Michigan. There were eight cars ahead of me in the drive-thru line. After waiting from 8:25 to 8:58, I finally reached the ordering point. However, I was then informed that they were out of chicken and would only have sides available for the next half hour. Despite this, I decided to wait for the chicken to be prepared. After another half hour passed, I ordered a big box with a breast and thigh, mashed potatoes, and coleslaw. Upon arriving home, I found the food tasted awful. The chicken did not resemble classic Popeyes, looking more like KFC original with none of the signature Popeyes seasoning. Additionally, I did not receive a receipt, and the entire ordeal took over an hour.

Hello, my name is Cora Dellosa. I am currently working at the Prescott Arizona location and would like to report some concerning behavior regarding our General Manager, Connor. Since starting less than a month ago, I have observed poor leadership, neglect of store maintenance, unsafe food handling practices, and mistreatment of other managers. Connor's inappropriate jokes, unsanitary store conditions, and disrespectful behavior towards staff have created an uncomfortable work environment. Examples include making inappropriate comments in front of minors, neglecting food safety protocols, and exhibiting violent behavior towards colleagues. Connor's actions have jeopardized the safety and well-being of employees, including failing to enforce health and safety regulations, mishandling food products, and creating a hostile work environment. I feel compelled to speak out to address these issues to ensure a safer and more professional workplace for myself, my sister Ella, and all my coworkers. Thank you, - Cora Dellosa

I bought a 3-piece combo meal with fries and 2 extra biscuits for $15. It was one of the worst meals I have ever had and definitely not worth the price. The chicken was mostly fried batter with hardly any actual chicken. The fries were cold and hard, but the biscuits were the only edible part. I couldn't return to the store as I was on a tight lunch break. I've had bad fast food experiences before, but this was the worst. I hope management reads this and works on improving food quality. Sadly, I won't be returning to Popeyes after this disappointing meal.

I requested a refund after a 15-minute wait. The manager was rude when asked about the fries' cooking time, stating they needed to cook. I requested a refund but was told they do not issue them, despite their posted policy. The receipt indicated no refunds. When I asked to speak to the manager, she refused and spoke through an employee. Another lady claiming to be a manager also refused to provide her name. I visited on 4/20/23 at 2:00 pm but left without my order or a refund.

My name is Latasha Green. I began working at Popeyes on April 3, [redacted], at the Wynnton Rd location in Columbus, GA. I only worked for 4 days before deciding not to return because the kitchen was extremely unsanitary, and I cannot work in such conditions. The manager even used dirty towels from the trash to clean dishes. Despite leaving, I believe I should still be compensated for the days I did work. I am seeking guidance on how to ensure I receive my payment for the 4 days of work.

I previously worked at Americus Popeyes and recently experienced a concerning situation. Despite not working on a particular day, I received a write-up for a drawer discrepancy accompanied by a fraudulent signature. The new manager and I had a prior disagreement when I forgot my hat, leading to unjust accusations in front of customers. Following this incident, a fabricated write-up, the first of its kind, was used to unjustly remove me from the schedule without my consent. Attempting to address this issue with the manager has been unsuccessful, as she refuses to communicate or rectify the situation. Despite feeling targeted due to my Tourette's, I am aware of my rights under the disability act and seek guidance on how to proceed. I aim to clear my name as I always performed well in my role, and it's unjust to be falsely accused, removed from the schedule, and have my signature forged without authorization.

I visited the Popeyes restaurant on Panola Rd to order a twenty-piece combo meal, but was informed they did not offer that item. This is a stark contrast to other Popeye's locations in the area and is inconsistent with the information on both the website and Doordash. I was only presented with the option of ordering two twelve-piece sets, totaling almost $50 without including drinks, biscuits, or sides. This is more expensive than the twenty-piece combo at other locations, which typically costs around $40 and includes biscuits and sides. Despite being a loyal customer, I am disappointed by this experience and do not plan to return to any Popeyes locations due to this pricing discrepancy. I feel that the handling of the situation at this location reflects poorly on its employees and management.

I have not received my paycheck, unlike everyone else in my former workplace. Even though I am no longer working for the company, they are not responding to my inquiries about this issue. I have called multiple times and left messages, but I have not received any response. The paycheck is visible in my UKG account but does not display an account number and is incorrect in terms of the amount I am supposed to receive. It indicates a pay date of 4/28, but the payment is not there. I have also contacted the work wages department, and I am waiting for a response, which is expected by Monday. Unfortunately, the direct manager has not been responsive and is ignoring my messages and calls. I would appreciate if someone higher up could further investigate this situation.

On Friday, I visited Popeye's and ordered a big box with a side of coleslaw. They were out of coleslaw, so they offered me Mac n cheese but wanted to charge me extra. I pointed this out to the manager, who had a rude attitude. Despite his response, he continued serving chicken without wearing gloves. If Mac n cheese isn't considered a standard side with the big box, it shouldn't be listed as one. The store only had four workers at 12 noon, and I spent my whole lunch hour there. I believe I deserve a complimentary meal for this experience. The manager definitely needs some customer service training; there's no need to respond with "so what" to customers.

The service at Popeyes in Ever Commonwealth, Quezon City is declining. The staff takes a long time to serve food, and many of them do not wear name tags. When I requested their full names for a complaint, they refused to provide them. The food I received was not what I ordered; for example, instead of lemonade, I got a drink that was mostly water with a hint of lemonade flavor. I am extremely disappointed in the way they treat their customers.