Playstation Customer Service Issues

One of my accounts has been compromised, including my Gmail linked to it and all contents. As a result, I no longer have access to my PSN and the games I purchased. Although I can provide evidence like the original IP address used to create the account and bank transaction details for game purchases, I am unable to find live chat support for this issue. I am hoping to have the compromised account deleted and its contents transferred to my new account, although I understand this may be challenging. Explaining this to a chat bot has proven difficult as this requires human understanding. Any assistance in resolving this matter would be greatly appreciated.

I've had some trouble with my PS4 recently. I was logged out a few times and told it was logged into another console. To be safe, I changed my password, but now it's asking for a 2-way authentication code that I never set up. I can't log in to any PlayStation apps or sites. I'm worried my account might be hacked. I tried reaching out to PlayStation HK for help, but they're asking for a 4-digit credit card number and details about my last PS4 purchase, which I don't have anymore. They also want the serial number of my old PS4, which I've disposed of. I've been waiting for assistance for four days with no luck. Can anyone advise me on what to do next?

I recently discovered an unauthorized purchase of Godfall for $[redacted].23, a game I did not buy or have the means to purchase. Despite not owning a PS4 or installing the game on my PS5, I was informed that due to it being over 30 days since the purchase, it cannot be rectified. The charge was mistaken for overspending during my son's visit, as I do not regularly monitor my email for transaction updates. This has caused financial strain, setting me back on my electric bill. I have never previously requested a refund or spent more than $20 on a game for my PS5. The lack of support in resolving this issue leaves me disheartened, as the repercussions are affecting my finances.

My account got suspended due to chargebacks, but I haven't issued any refunds from the account in question. There are two debit cards linked to the account, one belonging to me and the other to my mother, who has been experiencing unauthorized charges and daily withdrawals of $17 from PlayStation. Upon noticing these transactions, she contacted the bank to reverse the charges. It seems PlayStation may have mistaken this as a refund. I, as the account owner, have never initiated any refunds. I'm eager to resolve this matter and regain access to my account. My user ID is "mommy_nm". I apologize for any confusion and appreciate any assistance in restoring my account.

Hello, I am experiencing issues with the game "A. O.T 2" that I purchased. The problems occur during gameplay right after the story mode ends. Whenever I try to move my character or perform actions, the game either crashes or glitches without providing any error codes. This happens both in offline and online mode. The only time it didn't glitch was when I was creating a character. I play the game on PS4, and it's the only game I own on that platform that crashes. I have tried contacting PlayStation support, but I keep getting asked the same questions without any progress on my refund request. I would like a refund credited back to my card but need assistance with the process. Thank you.

Hello, I'm Jamil. I have a PlayStation account with you. My email is [redacted] My PlayStation gamer tag is X2LEGIT2QUITX_X. I suspect my account was hacked as I didn't receive a 2-Step verification code. A friend mentioned seeing activity, but I couldn't confirm as I didn't get the code. It seems the hackers changed the verification phone number. I have my email and password but can't access my account without the code. I appreciate your assistance in resolving this issue. Thank you.

My 12-year-old son has a Go Henry card, which unfortunately has been used for fraudulent transactions to PlayStation. Despite his account showing three transactions for games, he was at school during the times listed. This is a recurring issue, and the Go Henry supplier instructed me to contact you for a refund. The transactions are as follows: - 29th April for £7.99. This week, the transactions happened at: - £7.99 at 1:28 PM (while at school) - £5.99 at 8:10 AM (heading to school) I am seeking assistance in identifying the perpetrator and understanding how refunds are processed. Your prompt response will be appreciated. Thank you.

I encountered a troubling situation in a game chat where an individual made inappropriate advances towards my friend, falsely claiming to be 35 years old while my friend is only 14. The person expressed explicit intentions and made unwelcome comments. Unaware that this individual was acquainted with another friend, I found myself in a group chat with this person, using text as I didn't have a microphone. I confronted him about his behavior and he denied being inappropriate. When I disclosed my age as 16, he abruptly threatened to report me, escalating the situation unnecessarily. My username is famouspandakuma0. Unfortunately, I do not recall the identity of the individual engaging in inappropriate conduct.

My name is Kyrus Brightful. I am unable to access my account, [redacted], on my PS4. I contacted AOL regarding the issue, and they informed me that the email is inactive due to lack of activity. I would like to have this email removed from my account. Additionally, I would like all the games I purchased under that email to be transferred to my active email, [redacted] You can reach me at [redacted].

I am reaching out to PSN regarding my banned account. I am unable to sign in due to a permanent suspension, leaving me without access to my paid games or the attached email for appeals. I request a clear explanation for the ban and either a resolution for account access or a refund for my purchased games. As a loyal member for over a decade, I feel unjustly treated and seek assistance. Please contact me at [redacted] or through the provided email address for further communication. Thank you.

Hello, good afternoon. I am encountering a problem as I tried to change my login ID on my PS4. While adjusting my privacy settings, the options suddenly closed. Upon trying the process again, an error occurred without providing a specific code. I had to restart my PS4 to restore the original configuration without losing any data. Subsequently, the error message ceased, but now I am unable to log in with another account. Upon checking the PlayStation website, I discovered that my account was successfully created but is not associated with any device. Despite unlinking my account from all devices (even though it was not linked to any), I continue to face the same login issue with another ID. I performed all these steps on the same day, ruling out any 24-hour ID reservation system impact. I am concerned about potential data transfer problems from the old ID to the new one, as the old ID no longer belongs to me. I can prove ownership of both the new and old email IDs. If there's a way to resolve this issue by eliminating the new ID, I would appreciate it. For any required assistance, please reach out. My new ID's email is [redacted], and the username is Maa_Yin_. My regular PlayStation profile name is possibly maproizo. I'm unable to use my PlayStation until this issue is resolved and am ready to provide any necessary help. Thank you and have a great day.

I received a notification on my phone stating, “you’ and this player are now friends!” while using the PlayStation app. Surprisingly, the friend turned out to be my ex, whom I had blocked for months. I hadn't unblocked him, so I found it concerning. I realized I was signed out of the network, which was unusual as I had not done this myself. After signing back in, I changed my password and ensured my PlayStation was set as the primary console. I suspect my ex hacked my account, even though I never shared my login details with him or accessed my account on his console. It makes me wonder how he could have obtained my information to add my account on his PlayStation.

I have forgotten my PlayStation Network account password. My sign-in ID is ([redacted]). Sadly, my Yahoo account was inactive for more than 12 months and got disabled. After reactivating it, I did not receive the recovery email from PlayStation, although my Yahoo email is functional for other emails. When trying to contact Yahoo, I was informed that the issue might be due to my Yahoo address being recycled. Yahoo suggested reaching out to the third-party company for further assistance. Could you please help me with this matter? Thank you.

I recently had an argument with a friend on PlayStation. He started ignoring me, and I took it the wrong way, which led to a disagreement. Unfortunately, I reacted by sending messages that caused him to report me, resulting in my account being blocked. I regret how I behaved and have since apologized to the player. My account is now permanently blocked, and I need assistance to unblock it. PlayStation team, can you give me one last chance to recover my blocked account? I promise not to cause any further issues.

My PS ID is: mazenmy and my email is: [redacted] I also have an alternate email: [redacted] I noticed a few days ago that I couldn't set my account as a Primary account. Despite this, I could still sign in and play online without any issues. However, on the 20th or 21st of May [redacted], when I tried to play Fifa22 in the afternoon after previously playing in the morning, I discovered that I had been signed out. When I attempted to sign back in, I received a message stating that my account was locked and that I needed to reset my password. Despite numerous attempts, I did not receive the email with the password reset link from PlayStation Networks. As a result, I am unable to sign in to my account [redacted] or reset my password due to not receiving the necessary email from PlayStation.

On 5/9, I reached out to PSN regarding charges my son accidentally made on 5/7 totaling thousands of dollars. Due to no weekend hours, I could only contact them on Monday, waiting until 12 PM NY time. Highlighting the substantial amount involved, I requested escalation to avoid a financial loss. Initially advised nothing could be done, I insisted on speaking to a supervisor. The supervisor agreed to escalate the matter, promising a response in 2-5 days. Today, 5/25, I've yet to receive any follow-up. This lack of communication is disappointing. With four children and a mortgage, I stress the urgency. Despite attempting to resolve this issue properly, the lack of assistance or updates from a company as large as PSN is concerning and has placed my family under unnecessary financial strain.

I am experiencing difficulty accessing my PSN account. Despite entering my login information correctly, I receive an error message stating "Username or password is not correct." Upon trying to reset my password, I did not receive the email from Sony Playstation as expected. Upon checking my mailbox, it appears that someone may have accessed my account. I had 2-step verification enabled but received an email stating it had been deactivated on the 23rd of May. Following this email, I was unexpectedly logged out of my PS4 which is unusual as I typically remain logged in. This incident has prevented me from accessing my account to play. My Online ID is MintyEther. Any assistance in recovering my PSN account would be greatly appreciated.

I am Manizier D., the mother of Jovin L. Jovin recently returned home to find out he was permanently suspended from his PlayStation account. I allowed my nephew to use Jovin's account while he was away, which led to this issue. Jovin is upset as gaming is his main hobby and keeps him occupied. I regret this mistake and am seeking assistance to unsuspend his account. Jovin is very attached to his PlayStation and uses it as a way to stay indoors and out of trouble. Please help resolve this matter. For more details, you can reach me at [redacted]. Thank you.

I recently contacted live chat for help but the representative abruptly ended the chat without assisting me. I provided my old name, online ID, and explained the issue of being locked out due to a controller mishap. Now, I am unable to access the two-step verification on my account because my mother, whose phone I need, is hospitalized and unreachable. The live chat option is unavailable for a new session, and phone support is closed. Additionally, due to visiting restrictions at the hospital, I can't retrieve her phone. The original name on my account was Pete King, but I have since changed it to "happy daddy Satan." The situation is frustrating as I'm unable to access my old email account, and the two-step verification seems more problematic than helpful as my friends can access the account without it asking for verification.

I forgot my account password and attempted to reset it while still logged in on the console. Unfortunately, I haven't received any of the reset emails as expected. After creating two support tickets, I finally connected with a real person who verified my information before sending an email. However, the email only contained a link to request a password reset, not the reset itself. I've reached my limit for reset requests in 24 hours, and I can't call support during the weekend. The support agent also logged me out of my account, preventing me from requesting another reset. I'm unable to access my games until this issue is resolved. I'm in need of a password reset link, and I'm feeling frustrated after reaching out on social media with no resolution in sight.