Pinterest Customer Service Issues

Could you kindly reactivate my account? I value it greatly as it holds many important saves that I require. The issue with the age verification arose because I passed my Pinterest account to my daughter. I have realized my mistake and wish to regain access to my original account as it better represents my interests. I am hopeful that you can understand my predicament and assist me in retrieving my account. I apologize for any trouble caused. I trust this message is satisfactory and appreciate your assistance. Thank you. Regards, Yaya also known as Mercedes.

I have previously reported my concern with no response for four days. I would like Pinterest to address the pop-up issue preventing me from accessing my account on my Amazon Fire tablet. I primarily use the tablet instead of the laptop where I am signed in. The pop-up requesting my birth date does not allow for input, and I am uncomfortable sharing this information online. It seems suspicious and needs to be removed promptly to resolve this inconvenience.

Hello Pinterest Community, I am in urgent need of assistance. Recently, I mistakenly entered the wrong birthday on Pinterest, resulting in my account being locked. I have since filed a dispute and received an email instructing me to check my inbox for a link to file an appeal by submitting identification. Despite multiple attempts to contact Pinterest, I have not received the crucial link mentioned in the email to verify my identity within the stipulated 7-day period. This has left me feeling incredibly distressed. Any help would be greatly appreciated. Thank you.

I have been using Pinterest for a while now and was asked to enter my birthday. However, I accidentally entered the wrong birthday which resulted in my account being locked. I filed a dispute and received an email stating that I should check my inbox for a link to submit an appeal along with a government-issued identification or birth certificate within 7 days. Unfortunately, I have not received this link despite multiple attempts. I emailed them several times, but only received the same generic response without the link for the form. I am feeling quite stressed about this situation and would appreciate any assistance.

I discovered a folding table on Pinterest from Gabriele Store and paid 45 € for it. Even though it was supposed to be shipped from GB, I received a package from China containing a cheap ring instead. I had to pay 7,50€ in import taxes. Since my neighbor accepted the parcel on my behalf while I was out, I could not reject it. This incident occurred in January, and I am still without the table or a refund. The company insists I return the ring to China at my own cost before they partially refund me. Currently, an answering service is offering me a 40 USD refund, but I am unsure about the status of my original order or how to contact Gabriele Store. While I don't expect assistance, I have encountered this issue twice already. Additionally, I have noticed many unreliable shops on Pinterest selling intriguing products with bad reviews upon further investigation online. I suggest Pinterest research and prohibit deceptive shops from advertising on their platform. Thank you, Vera B. Germany

Hello Pinterest Team, I was surprised to learn that one of my pins was taken down due to violating your adult content guidelines. As a family-oriented person and a role model for my loved ones, I strive to maintain a positive presence on your platform. I am unsure which specific pin led to this issue and would appreciate it if you could provide me with more information. Please share or describe the pin that caused the violation and specify the Board it was associated with. I have been a Pinterest user for many years, primarily using it for recipes, animals, nature, and beauty tips as suggested by my daughters. I have no interest in inappropriate content that I wouldn't want my grandchildren to see. I aim to avoid any actions that could jeopardize my account. I am puzzled as to how an offensive pin ended up on my profile since I only interact with content available on Pinterest. I would be grateful for a detailed explanation of what went wrong. Sincerely, Colette Z.

My Pinterest account has been suspended. I have filled out the form multiple times, but I never received the email with a link to file an appeal. The issue started when I forgot my password and had to reset it using my email and birthdate. While inputting my birth year, I had to scroll back 75 years to [redacted], which led to repeated errors and I believe it defaulted to the year [redacted], making it seem like I have not been born yet. This happened when I was trying to pin a recipe from Facebook, something I hadn't done before from that site, necessitating me to log in to Pinterest. Can anyone provide assistance with this matter?

My account got suspended for age verification because my daughter entered the wrong birthday. She just randomly clicked yes when prompted. Despite emailing five times, I only receive an auto-generated response instructing me to click a link in the first email, which I never received. I've checked all folders, but it's not there. I need the original email resent or at least the verification link so I can confirm my age (46) and resume using the account.

I continuously encounter obstacles when trying to pin from Facebook posts as I am prompted to provide my birthdate to supposedly enhance the experience for younger users. It is puzzling why disclosing my birthdate would benefit younger individuals. The requirement feels patronizing and unnecessary. Should there be a need for younger birthdates, consider requesting birthdates falling after a certain year. Furthermore, the explanation claiming my birthdate will assist in curating suitable pins does not convince me. The pins I currently receive are suitable for me. I fear that sharing my birthdate might lead to my data being shared with various companies targeting individuals over the age of 60 with their advertisements.

Hello, Pinterest username: 02joiedevivre Recently, I've encountered several bugs on the platform that have impacted my user experience. One particular issue, bug #[redacted]6, is causing a significant usability problem. Despite my attempts to report it, I have not received any updates on when it will be resolved. The problem lies in public boards that are no longer visible on the board overview, even though they still exist. This hinders other users from discovering my important boards. Unfortunately, I'm unable to report this bug using the help.pinterest.com feature as it gives an error when trying to create a bug report. I am eager to hear back regarding this bug and any steps that can be taken to address it promptly.

Good morning, I wanted to bring to your attention that the email linked to our Pinterest business account, [redacted], is no longer in use. As a result, we are unable to access our account. We are seeking guidance on changing the login email to regain access. We have tried contacting Pinterest's customer service but have not received any responses for the past two weeks. Any assistance you could provide would be greatly appreciated.

When I first installed the app Pinterest in [redacted], I used it on a tablet that broke. Recently, I re-downloaded the app, but I encountered issues signing up as it stated I was not eligible. When I tried to log in with my previous username "mahliya" from when I was 8 years old in [redacted], I found my old profile which mentioned the account was disabled. I attempted to sign in using Facebook, Apple, and Google accounts without success. Even after providing my correct birthday, I was unable to access the account. Can I use a different birthdate like August 18, [redacted], which coincides with my real birthday of August 18, [redacted], to access my account?

My account was disabled, and I was alerted that my personal screen saver was deemed offensive. I am confused as to how this could be the case and why it is of concern to the site. This issue arose right after making my first purchase from ads on the site, including a watch, hair care products, and facial cleansers totaling over $[redacted]. I have used Pinterest for over three years without any problems, so I am puzzled by this sudden action now.

Hello, I think my Pinterest account got suspended, but I can't confirm as I no longer have access to the email linked to it. When I opened the Pinterest app, I noticed I was logged out. An error message at the top of the screen appeared. When I tried to log in again, it said there was no account linked to my username or email. I'm requesting assistance to regain access to my account.

Dear Customer Support, I've been a long-time user of Pinterest, but recently, when I tried to log in, a message indicated that my account has been deactivated. I'm unable to access my account, and this is distressing as Pinterest is a significant part of my life! While I created a new account, I'm eager to regain access to my original account, where I had saved numerous pins and posted my own content. I'm unsure why my account was deactivated and I'm reaching out for assistance in resolving this issue. Your prompt attention to this matter would be greatly appreciated. Thank you, Basma

I mistakenly set my age to 13 instead of 16 on my account, which logged me out. My username is MitskixxEnthusiast. I've attempted to log in through Google, Apple, and with my password, but it keeps loading for a minute and then reverts to my newer account. I've cherished this account since 7th grade and it holds significant value to me. I'm unsure if it was deactivated, but I really need to regain access. I reached out to Pinterest through their contact page three days ago, but I haven't received a response. Losing access to my account is distressing. I'm hopeful there's a way to recover it.

After the recent Pinterest updates, some shared boards with friends over 16 were disabled temporarily. I turned 16 after the update but still cannot access the boards. In the "Personal Information" tab on the app, my age is not displayed and cannot be changed. Unsure what age Pinterest has for me, I have tried re-installing the app and logging out and back in, without success. contacting Pinterest support twice yielded automated emails promising a link to appeal account suspension, although my account appears active. I never received the appeal link. I wish to update my age, not reactivate the account. Losing access to years of Pinterest use would be unfortunate.

I have contacted Pinterest several times regarding my account suspension, but so far, no team member has reached out to me. The issue arose when one of my pins was removed for violating their guidelines, only to be reinstated after further review. However, my account remains suspended without explanation. I am hopeful that Pinterest will reactivate my account or provide clarification soon. Thank you for your assistance with this concern.

Dear Sirs, I am reaching out regarding my recent purchase from Cherypop through your platform. I acquired clothing that unfortunately doesn't fit correctly, and I intended to return it. According to their policy and confirmation received via email, I am aware that I am responsible for the return of the item. However, the policy did not disclose the requirement to send the item back to China and handle any associated customs fees. Despite the outfit being priced at $38 USD, the return process was estimated to cost over $[redacted], making it impractical. Cherypop offered a 15% discount on the purchase if I kept the product, but my preference is to return it. This situation has brought to light the hidden expenses involved in returning their products, which significantly exceed the initial item cost. I suggest that Pinterest, known for its reliable services, carefully evaluates the companies allowed to advertise on its platform. There are plenty of trustworthy and customer-oriented advertisers available, unlike Cherypop. On a side note, I attempted to leave a negative review on the Cherypop website, but it did not appear. Only positive, 5-star reviews were visible, which I find to be deceptive behavior on their part. Thank you for your attention to this matter. Sincerely, P.Y.

Hello, I am writing to inquire about the suspension of my Pinterest account. It was suspended two weeks ago, and I am unsure of the reason as I have not violated any guidelines or posted anything inappropriate. I submitted a ticket regarding this issue two weeks ago and was informed via email that an investigation would be conducted. However, I have not received any updates or been able to regain access to my Pinterest account. I rely on Pinterest daily to save recipes and fashion ideas, so it is important to me to have my account reinstated promptly.