Pegasus Airlines Customer Service Issues

Hello, my name is FAYSAL. Today, I visited Yr Airlines but unfortunately forgot my bag there. Despite continuing on my next flight, I arrived at my destination without my luggage. The staff at London airport advised me to reach out to you to assist in locating my baggage. I am in urgent need of my belongings. Kindly help in arranging for the delivery to my house, for which I am willing to cover the costs, or to London Stansted Airport. I appreciate your prompt response as I eagerly await further assistance.

I need a flight certificate for my absence from work. Here are the details: Flight reservation: BURJZA Flight itinerary: - PC553: Yerevan (EVN) to Istanbul Sabiha Gokcen (SAW) - PC1093: Istanbul Sabiha Gokcen (SAW) to Barcelona (BCN) Date: August 23, [redacted] Passenger: Joan Martinez Bernadas ID: [redacted]8Z Passport: PAN401297 Thank you, Joan Martinez Bernada

Hello, I recently made a reservation for my clients, Mr. V. Dias and Mrs. K. W. Dias, for a one-way trip from Kayseri to Izmir on October 26th with flights ASR #PC2733 and PC2194. Unfortunately, there was a mistake in noting down the locator code. The correct locator code should be L1A9G, but with the error, I am unable to access the booking online. I provided my client's email address, but forgot to include mine. Please let me know how I can obtain the flight e-tickets or how to correct the locator code. Thank you for your assistance. Regards, M. Y. from Vancouver, Canada

Hello, I am writing to express my disappointment regarding my son's recent travel experience with your airline. During the flight, he did not receive any food or drink, and his luggage was damaged as well. My son, who is 14 years old, was left upset by this experience, and I am equally dissatisfied. I would like to file a formal complaint. I can be reached at [redacted] I paid £[redacted] for his ticket, and the fact that he was not properly cared for during the flight is unacceptable. I have proof of the ticket purchase available upon request. Thank you.

Hello, I would like to share my booking information for my upcoming Pegasus flight to Istanbul: Booking Reference: YRL8WE ([redacted]9) My name is Edward Fane Franklin, however, my booking incorrectly shows Edward Franklin Franklin. This error is preventing me from checking in for my flight scheduled for this Friday at 13:00. I have already reached out to Opodo, the company I booked through, and provided them with a copy of my passport. Opodo has tried to contact you regarding this matter but has not received a response yet. It is crucial that this issue is rectified promptly. I kindly request for you to contact me as soon as possible to update my name to the correct one.

Dear Sir or Madam, During my flight number PC [redacted] from Istanbul Sabiha to Stuttgart last Wednesday, 6th September at 11:30 a.m., the following incident occurred. Upon boarding and finding my seat in 2F, I asked the stewardess named "Ecem" to assist me in placing my handbag in the overhead compartment due to my height and recent foot surgery. Instead of helping, she responded in an unfriendly manner, stating, "That is not my job." I had to request assistance from another passenger. I am over 60 years old and travel by air for business and leisure purposes multiple times a year, having flown with various airlines worldwide, and I have never experienced such behavior. Even as a regular person, one would usually assist others. This conduct is damaging to the airline's reputation and that of the Turkish community, known for its friendliness. This individual is not suitable for her position and should be held accountable. I urge you to remove this person from aviation duties before further harm is done. I do not believe that neglecting to assist passengers is in line with Pegasus Airlines' guidelines. Thank you in advance for your attention to this matter. Looking forward to your response, Kind regards, Sylvia Mourad

Hi there, I had a delay on my connecting flight which caused me to miss my flight from Athens to Istanbul on 07/09/23 (JXHREC). I attempted to modify my reservation online to cancel or reschedule the flight, but I received a message to visit a counter agent in person. Unfortunately, I was in Santorini where there are no Pegasus agents at the airport. I tried contacting them via phone and chat, but was unable to reach anyone. I really need to speak with a customer service agent to arrange a refund for my ticket.

I encountered an issue with your company at Stansted Airport on 16/09/[redacted] for my flight to Turkey at 16:45. My Flight number is [redacted] [redacted] [redacted]. During check-in, I was charged twice. First, £99 for having shoes in my handbag, and then another £44 for placing my shoes and pillow in separate bags. The lady assisting me was extremely rude, and one of the security personnel was disrespectful. Many other travelers were also dissatisfied with the service as they were being charged for minor mistakes. I request a prompt refund of this money since it was unjustly taken from me. Thank you.

Hello, I'm reaching out concerning a refund I'm awaiting from Pegasus Customer Guest Relations. I've been feeling concerned about the lengthy delay in processing my refund request. I've already received a reference code confirming the transaction. Despite attempts to follow up, I haven't received any updates, causing me some distress. I kindly request your attention to this matter promptly, so I can focus on other tasks without worry. If possible, please contact me via email at [redacted] or on my phone at [redacted]4. Thank you in advance.

My luggage got damaged on a recent Pegasus airline flight from Dalaman. I reported it at the airport and tried to claim online through Pegasus, but I'm unable to upload the required photos. I've attempted to upload them in various formats without success, even after trying the new web page multiple times. I've submitted the form without the photos, explaining the issue, and requested an email address to send the photos to, but I haven't heard back yet. Can anyone offer some assistance with this?

My wife and I experienced denied boarding at Stansted London Airport yesterday morning on our way to Saudi via Istanbul around 10 am (desk [redacted]) by a young man. Despite trying to explain that we have UK permanent residence permits and are permitted to obtain visas upon arrival in Saudi, our pleas fell on deaf ears. We kindly request for a thorough investigation into this matter. We are seeking compensation, a refund of our flight expenses, and acknowledgment of the impact this incident has had on our lives. Our airline booking reference is L3EGNQ. Thank you. Sikiru G.

Dear Sir/Madam, I am Hayan Aljammas and recently I encountered a disappointing incident while traveling with your airline. Allow me to provide some details about my experience and I would appreciate your assistance regarding this matter. My journey commenced in Beirut, Lebanon, with a scheduled layover in Istanbul, and was supposed to conclude in Rotterdam, The Netherlands. Unfortunately, the flight from Beirut encountered a significant delay, lasting over 18 hours. It is worth mentioning that myself and the other passengers had to wait over 10 hours for accommodation following the initial delay. I am seeking clarification on whether I am entitled to compensation for this situation. Can you please advise me on the necessary steps and details concerning the compensation process for such delays? Here are the original departure details: Beirut, Lebanon - Pegasus Airlines PC [redacted] - Initially scheduled for 10:05 a.m on 22/10/[redacted], delayed until 4:40 a.m on 23/10/[redacted]. Layover: Istanbul, Turkey - Pegasus Airlines PC [redacted] - Initially scheduled for 11:55 a.m on 22/10/[redacted], with the final destination of Rotterdam, The Netherlands at 17:15 on the same day. Instead of Rotterdam, the flight landed in Amsterdam Schiphol, The Netherlands, at 14:13 p.m, and I reached Rotterdam at around 16 p.m. I kindly request your attention to this matter and would appreciate your prompt assistance in resolving the inconveniences caused by the extensive delays and unexpected route changes I experienced. Thank you for your prompt attention to my concerns. Sincerely, Hayan Aljammas

Hello, I had a transit flight from Ankara to Istanbul (Flight PC2675) and then from Istanbul to Riyadh (Flight PC690). The departure from Ankara was delayed over [redacted] minutes, causing me to miss my connecting flight to Riyadh. I paid extra to avoid waiting for more than 2 hours and 30 minutes in Istanbul, yet now I have to wait for 24 hours for the next available flight. This is unacceptable, and I request the following: 1. An explanation for the delay and why the subsequent flight was not delayed like the first one. 2. The purpose of choosing a more expensive flight was to avoid long waiting times; however, this did not happen. 3. My wife and daughter are exhausted due to your mistakes and lack of responsibility. 4. If additional payments were made to avoid long waits and this was not honored, I request a refund of those funds. 5. There are difficulties in contacting customer service via the website, app, or Saudi phone number. Awaiting a prompt resolution to this issue. Best regards

I'm Radis Sorin Alexandru, and I flew from Istanbul to Copenhagen on November 3rd with flight reference KCFHAM. I had to pay 72 euros for overweight luggage using a MasterCard (Company card). I was informed I would receive the invoice via email but have not received it yet. You can reach me at [redacted] (company email) or my personal email at [redacted] Could you please assist in sending the invoice or suggest an alternative method to obtain it?

Hello! On October 31st, I traveled from Palermo with ITA Airways to Rome Fiumicino where I had a layover and needed to check in again for my flight to Istanbul SAW with Pegasus. Unfortunately, I missed my flight because we departed late from Rome and my checked baggage went on to Istanbul SAW without me! On November 1st, I flew to Montrea, Canada without my luggage! Please provide me with an explanation on how to retrieve my baggage. I have the baggage tag number. Thank you and I await your response! My name is Croitor M., and the baggage number is SAW PC1224/FCO AZ1782.

Интересует печать купленного билета на 15 апреля [redacted] года из Болоньи, Италия, в Стамбул. Приобретены через приложение Pegasus Airlines в электронном формате, но не могу открыть их полностью для распечатки. Билеты не пришли на почту, поэтому сохранённой копии нет. Номер бронирования билета: A2QPY9. Нужно подтверждение для посольства. Просьба выслать архивную маршрутную квитанцию на электронную почту [redacted] Спасибо.