PayPal Customer Service Issues

I recently had an issue with PayPal. Yesterday, during a call with a customer service representative, I requested the closure of my account as I did not create one. The representative was unable to find the supposed suspicious transaction that led to the account limitation. I was informed that my bank must contact them to initiate the account closure process, as they rejected the transaction, and that I need to provide identity verification with my driver's license and social security number. This process seems burdensome given the circumstances. My bank did not identify any rejected transactions from PayPal, and I have instructed them to decline any future transactions. I suspect the email I received from PayPal might be a phishing attempt. I am disappointed in PayPal for not promptly addressing this situation and safeguarding my account from potential fraudulent activity.

Nanda Adnan Aug 3, 12:54 EDT This email is a service from Customer Support, delivered by Zendesk. [KZ36VL-[redacted]] Click here to Reply or Forward 1.86 GB (12%) of 15 GB used. Manage Nanda Adnan Aug 3, 13:15 EDT Good Day! Thanks for the prompt response. I hope you can provide me with a Return Merchandise Authorization (RMA) as soon as possible. If possible, could you provide me with a phone number so I can easily contact you and get a quick response? Thanks and best regards, Nanda Melissa (Customer Support) Aug 4, 11:50 EDT Hello Nanda, We have received your refund request and regret to inform you that we are unable to issue a refund to you. We do not accept returns for items that are not defective or damaged. Your access to channels indicates that your antenna is working correctly. We apologize for any disappointment with our product. Sincerely, Melissa

I need to bring to your attention a concerning issue involving Nicola Embleton who is engaging in fraudulent activities using PayPal and other financial platforms to deceive individuals in regards to dogs and money. In my attempt to inquire about an upcoming litter from Nicola Embleton, I requested photos of the parents. Upon receiving the images, I discovered that the mother dog had been stolen from the United States and belongs to Shannon Auton, as evidenced by the microchip under her ownership. Nicola Embleton is conducting multiple scams by selling puppies that she does not rightfully own. Attached are pictures of the puppies, all of which are located in the United States. Despite not having possession of these puppies, Nicola Embleton has been accepting deposits and payments for them. This individual has a history of fraudulent behavior and has been perpetrating these schemes for a considerable amount of time. Please let me know if you require any additional information. Thank you, Anna Williams

Whenever I attempt to access the PayPal website to make a payment with my credit card, I encounter a privacy error that prevents me from proceeding. To address this issue, I researched online and discovered a solution. The error message 'NET::ERR_CERT_SYMANTEC_LEGACY' indicates that PayPal is using an outdated security certificate issued by Symantec or its affiliated entities such as GeoTrust, Thawte, and VeriSign. This issue can only be resolved by the website's owners or administrators. You can assist by reaching out to them to request an updated security certificate from a trusted Certificate Authority (C.A.). As noted in the Chrome 66 release post, Google Chrome will no longer accept certificates issued by Symantec's legacy PKI prior to June 1st, [redacted]. The phased distrust of these certificates began in September [redacted]. Website owners/administrators are advised to contact their security certificate provider to obtain renewed certificates from DigiCert's new infrastructure to ensure trustworthiness. To learn more about the certificate distrust timeline and process, you can refer to the following link: [redacted].Affected website administrators should have received notifications and instructions from Symantec or its subsidiaries regarding this matter.

I discovered fraudulent charges on my Bank of America debit card linked to PayPal. After waiting over an hour on hold, still no assistance from PayPal's Security Team regarding three unauthorized charges on August 5, [redacted], after 11 p.m. The charges are $39.99, $19.99, and $19.95, all processed through EPOCH.COM. Frustrated with the wait and lack of response after 1 hour and 15 minutes, I had to hang up. Unacceptable hold times and inadequate customer service by PayPal.

Hello, On July 28th, I attempted to make a purchase on Ebay using a gift card. Despite not having an active Paypal account, I was unable to proceed as the seller required payment before shipping and Ebay needed the item shipped before releasing funds. Feeling stuck, I asked the seller to cancel the sale, which was done on July 31st. I assumed the funds would return to the gift card but on August 2nd, I found out they were not available. After contacting Ebay and Paypal without success, I found myself in a frustrating back-and-forth situation. Multiple attempts to reach customer service have been unsuccessful, with one call lasting nearly 3 hours and another close to an hour. I simply want my $[redacted] refunded and some clear explanation for the continued processing delay. As someone on a tight budget, this money is significant to me. Thank you for your assistance, Andrew B.

On July 19th, I contacted the seller, DailyMobileGear.com, about returning the product for a refund as their website promises "free returns and refunds if not satisfied." Although the PayPal invoice shows "Ivory Tower" as the payment recipient, the product I received does not match what was advertised - it resembles a cheap toy from a dollar store. Despite multiple attempts to contact DailyMobileGear.com, I have not received a response. I have initiated a dispute through PayPal for the $29.99 refund, which is currently showing as an open case in my account summary, but unfortunately, the resolution center indicates that I have no active disputes.

I am a swimming instructor. A customer named MO changed his mind about lessons for his son due to summer plan changes after initially expressing satisfaction with the first lesson. Despite my willingness to refund the money at the end of the season, he went behind my back and got a refund from PayPal. I am frustrated as PayPal now expects me to pay back $[redacted]. When speaking to collections, they didn't consider my side of the story. Initially, they assured me PayPal would support me. Contact me at [redacted] for further assistance.

I placed orders for Leg Savers from two sellers, both charged my account, but I have not received the items as ordered. I contacted the first seller who charged me $21.38; they do not have the items and suggested choosing alternative products, which I declined. I requested a refund, but no action has been taken yet. The second merchant claims to have shipped the item worth $15.98 to me, but without a tracking number provided, I doubt the authenticity of the information given. I am seeking refunds for both transactions promptly. I have been unable to contact either seller directly, forcing me to escalate the matter through PayPal. If the issue is not resolved soon, I may involve my credit card company to ensure reimbursement if the sellers remain unresponsive.

I have a refund of $[redacted] that is being held by PayPal due to a dispute filed by a customer who was already paid by my husband through his PayPal account. Despite this, PayPal took the money from my account and is now blaming Chase Bank for the hold-up. They claimed the issue was resolved in the customer's favor, but we are the ones who paid her, not PayPal. I have called customer service multiple times without any resolution, and I am currently on hold for over two hours. Unfortunately, Chase Bank will only discuss the matter with their own customer. I am considering taking legal action through a small claims lawsuit.

I recently had a terrible experience with customer service. I had an account linked to PayPal that was compromised. I contacted the vendor, but they never responded. I then initiated a dispute with PayPal, but missed one email from them asking for a response within 24 hours. Unfortunately, I didn't see the email in time, and they closed the case, blaming me. Consequently, I ended up with nearly $[redacted] in debt for a service I couldn't use. I had to delete the account for security reasons, and I never even wanted the service. To make matters worse, after months of struggling to pay off my PayPal credit, they suddenly closed my account without notifying me, leading to late payments. The lack of communication and support from PayPal was extremely frustrating and disappointing.

I have been on the phone with PayPal since noon trying to resolve my issue. It's been 8 hours, and my account is still not fixed. I keep getting disconnected and haven't received assistance. The last representative unlocked my account, but transactions are still being denied by my bank. I contacted the bank, and they confirmed the issue is on PayPal's end. I'm seeking to speak with a manager for a resolution. I am dissatisfied with PayPal's service today. I have children, am expecting, and need to pay bills. I demand my full money today. My patience with this situation is wearing thin.

I mistakenly sent $[redacted] to the wrong email address via PayPal friends and family, and the recipient refuses to return the funds. PayPal informed me that they are unable to assist except by attempting to contact the recipient. In the meantime, I still owed my friend $[redacted], so I used my credit card through PayPal to send the money. However, an error occurred, leaving my PayPal account overdrawn by $[redacted]. PayPal repeatedly tries to debit my bank account, resulting in multiple insufficient fund charges. This situation is unacceptable. Although the payment went through on my credit card, PayPal deducted $[redacted] from my checking account multiple times. If I had sufficient funds in my checking account, I wouldn't have had to use my credit card linked to PayPal. Despite my numerous attempts, PayPal representatives claim they cannot resolve the issue. I am very frustrated with this experience and no longer plan to use or recommend PayPal unless this matter is promptly resolved.

Hello, I am Raymond Ye. I am seeking a response from Paypal regarding an unauthorized transaction on my Chase Bank savings account, with account number [redacted]. The fraudulent activity took place on June 6, [redacted], with $[redacted].05 deducted without my consent. The transaction description reads PAYPAL INST XFER PLOWHEARTHL WebID: PAYPALSI77. I would appreciate guidance on the available options and steps to resolve this issue. I have previously reported this matter via phone, first reaching out to Paypal and Chase Bank on June 8, [redacted]. I am eager to know when the funds will be reimbursed, as two months have passed since the incident on August 6, [redacted]. Thank you, Raymond Ye

I am having trouble adding my cell phone number, which is from China, for verification. I have tried adding security questions in hopes that it would prompt different verification methods, such as email or security questions. I really need access to my funds, so I prefer a response via email. Additionally, I have two older email accounts, [redacted] and [redacted], that I had issues with fraudulent activity on in the past. I would like these accounts to be cleared and closed. Thank you.

I recently opened my PayPal account with both checking, savings, and PayPal balances. I believed that my checking was the primary account, only to discover that PayPal attempted to withdraw $24.74 from my savings, resulting in a $29.50 fee. I was relying on an Ibotta gift deposit to cover the transaction, so I transferred it to my bank, but it got held up. I've since closed my account, mistakenly canceling my checking instead of the savings. The situation has left me frustrated. I kindly request a refund for the $29.50 fee incurred in my savings account. I can provide proof of the NSF fee from my bank. Despite this experience, I still plan to use PayPal, but I feel this issue needs to be resolved fairly.

When attempting to access the PayPal website to make a credit card payment, a privacy error is consistently appearing, preventing access to the site. The NET::ERR_CERT_SYMANTEC_LEGACY error indicates an outdated security certificate from Symantec or its affiliated companies. Chrome has initiated a process to no longer trust certificates from Symantec's legacy PKI before June 1st, [redacted]. To resolve this issue, site owners or administrators need to renew their security certificate from a trusted Certificate Authority like DigiCert. Website administrators should have already been notified to update their certificates, and it is crucial that they take immediate action to rectify this issue. More information can be found in the Chrome release post and the provided links outlining the timeline for distrust of Symantec certificates.

I am interested in purchasing a truck using PayPal Credit. How can I inform PayPal that I will be making one or two large payments to a single individual to avoid any transaction issues due to the amount exceeding my typical purchase behavior? The truck costs $3,[redacted], and I have a verified account with no limitations. I want to ensure a smooth transaction without any complications. Thank you.

My account is currently restricted by Paypal because I refuse to provide my Social Security number. I am aware of the IRS regulations for Paypal reporting when sales exceed $20,[redacted] or [redacted] items sold, but I have not met these thresholds. I am confident that I will not reach $20,[redacted] in sales this year, maybe not even $10,[redacted]. I am also not close to [redacted] sales yet. I kindly request that my account restrictions be lifted to avoid any further complications. I had waited on hold for 1.5 hours to speak with a Paypal representative but was unable to get through. Your assistance in this matter would be greatly appreciated. Thank you.

I am experiencing difficulties receiving my funds from you. Despite my attempts to link my credit cards, I encountered problems with MBNA cards or faced restrictions preventing me from linking. When I tried to use my checking account, I received an error message about having too many MBNA accounts, which is not my responsibility. It would be like Walmart rejecting a payment because they claim to have had too many already. I suggest improving your system to handle more Bank of America customers by potentially investing in expanding your server capacity. Also, providing actual customer support with a phone line for immediate assistance would greatly benefit your service. A mere FAQ page does not constitute adequate customer support.