PayPal Customer Service Issues

I previously received jewelry valued at only $9.99 according to the invoice and shipping details. I have been asking for a postage-paid label to return the products due to their poor quality and broken pieces. While I was in India, I escalated the issue to unauthorized after not receiving a satisfactory resolution, as it seemed the only available option. PayPal closed the case, stating it was an authorized purchase. Since then, I have been attempting to contact PayPal without success in appealing the decision or speaking with someone directly. I am requesting PayPal to either accept the return or refund me the difference between $62.04 and $9.99, which amounts to $52.05.

Dear PayPal Executive, I recently received another notice (5th in the last 30 days) to update my debit card's expiration date with PayPal's automatic software. Despite trying multiple times over the past three weeks, I have been unable to process the update online and Customer Support has not been able to assist. I have been a loyal customer with both eBay and PayPal since June 9, [redacted] (Confirmation number [redacted]) and have made over $[redacted],[redacted] in purchases through PayPal without issues until now. Although my credit card number remains the same, with only the expiration date changing to December 31, [redacted], the system is not accepting the update, even after entering the correct information. Could you please provide alternative instructions for updating this information? It seems there is a glitch preventing the update from going through smoothly. Thank you for your attention to this matter. Best regards, Michael P.

I am encountering an issue when trying to transfer funds from my PayPal Business Debit Card to my verified bank account. I entered all the necessary information for the transfer, including the recipient, sender, and the correct amount. However, every time I attempt to make the transfer, I am redirected to a page saying, "Sorry we couldn't confirm it's you." I reached out to customer service, but unfortunately, there doesn't seem to be a resolution available. After browsing the Help Forum, it appears that numerous others are facing the same problem with no solution in sight. This issue has been persisting for a while now. How can we prompt PayPal to address and resolve this ongoing problem?

I have attempted to comply with your guidelines as best as I could. I have encountered two charges: January 28, [redacted] Strong Current Enterprises Limited Amount: -$34.99 January 28, [redacted] Strong Current Enterprises Limited Amount: -$81.13 Case ID: PP-D-[redacted]6 Case ID: PP-D-[redacted]2 Following your instructions, I reached out to the company twice via PayPal to address these charges and request refunds. The company claimed that one item was shipped after my initial contact, which was not true as I have not received any notification or the item. The other item was said to be on back order, but I have not been informed about this either. Most companies would notify customers if items are unavailable. All communication occurred through PayPal for my protection. I received a notification at 11:00 AM Mountain Time that the cases were closed due to the end of the day, although I believed I had until today to escalate the matter. I was unable to do so until March 2nd. The closure happened at a time inconvenient for most people, and I find this process confusing and frustrating. I kindly request a phone call to address this issue. - M. McLaughlin

Subject: Inquiry About Experimenting with Adaptive Payments Dear Team, I am reaching out to request permission to experiment with the Adaptive Payments feature for our start-up, I Like That. We have recently set up a business account linked to this email and are interested in integrating PayPal for a new project. Our company focuses on secure e-commerce solutions for publisher websites, including partnerships with organizations such as Arsenal Football Club and upcoming work with Twitch.tv. We have been tasked with leading a retail pilot for Twitch, starting in just three weeks, where PayPal integration is necessary at checkout. Our specific use-case involves facilitating payments from customers to various e-sports brands during live-streaming events. We will manage payments on behalf of the retailers, deducting agreed-upon fees for both our services and Twitch.tv. Could we please arrange a discussion with a business account representative or an expert from your team to explore the best way to incorporate PayPal for this project? Thank you for your attention to this matter. Best regards, Sam I Like That Tel: [redacted] [redacted] UK Mobile: [redacted] [redacted] [redacted] US Mobile: +1 [redacted]

On Discord, there is a user named Visual engaging in fraudulent activities, misusing your identity to deceive others for financial gain. This behavior is against the law and poses a risk to your reputation as well. I felt compelled to inform you after a friend was promised money that was never received. I recommend taking action to protect your image by removing Visual's servers and banning him from Discord. I have also alerted the Discord team to this matter. It is important to address this issue promptly to prevent further harm.

I contacted the company twice regarding the undelivered product after they claimed to have sent it, but I never received it. I asked for a refund as they couldn't deliver the items I purchased. I was advised by Paypal to try resolving the issue with the company independently before April 2nd, after which I could escalate it if needed. I was surprised to find out on April 2nd at midnight EST that my case was closed because I hadn't escalated it by that date. I didn't realize I had to submit a complaint that day, especially when offices are closed on weekends like Saturday, March 2nd. The company's limited availability, not open 7 days a week or 24 hours a day, made it challenging to adhere to Paypal's timeline.

I've been waiting online for about 20 minutes for help. I bought a pair of light winter boots in a size larger than usual as per the recommendation, but they are still too tight. I contacted USA Dawgs for an exchange, but they have discontinued the boots due to similar complaints. They are only offering store credit, which I find unacceptable. If they can credit my PayPal account, that would work, but I prefer not to have it tied to a DAWGS account. I've been a customer for over 10 years, but with the change in ownership, the customer service has taken a hit. It's disappointing that they no longer offer free returns and exchanges like they used to.

This app platform is the worst I have ever come across. The incompetence in managing accounts is astounding. I couldn't even make a simple deposit or buy a birthday present for my son due to their errors. I feel compelled to warn others about this nightmare app. I have never encountered such frustration with any other financial institution. If I don't get my money back promptly, I will take legal action to resolve this situation and make it public. I demand my money and the closure of my account. I've only had this account for 14 hours, and I'm already beyond frustrated with their constant freezing, blocking, and mishandling of my funds. Their lack of competence is truly a joke that needs to be addressed by shutting down their operation and holding individuals accountable.

For the second time, I have requested ABC Mouse to cancel my trial subscriptions and issue a refund promptly. Unfortunately, no refund has been processed, and I have been charged an additional $9.95, making it a total of $20 unauthorized charges within a week. I urgently require a full refund to avoid a bounced check for my electricity bill, leading to a disconnection of my lights. Getting a refund for a service I have never used should not be this difficult.

I am experiencing difficulty setting up my account correctly using the DIY methods provided. The system requests verification of all information on file without providing a form to complete this. I require assistance to ensure my purchases are deducted from my PayPal balance ahead of my bank account. Currently, it is set up the opposite way, and I would like to change this. Your help in guiding me through this process would be greatly appreciated. Thank you, Christine P.

I did not intend to engage with PayPal and will not in the future. I have been trying to delete my sign-in email and password from PayPal's website, but as of now, I have not received any confirmation that my details were removed. On March 7, [redacted], PayPal made an unauthorized charge of $83.73 on my credit card without verifying the seller. Despite numerous attempts to contact PayPal, I have been unable to speak with a representative. I am requesting that PayPal immediately refund the $83.73 charged by the fraudulent seller, Jamalon Webdesign, who misrepresented themselves as a bookseller. They charged me without confirming shipment. I expect a prompt refund and believe PayPal's business practices are unethical.

I have a dispute (PP-D-[redacted]4) open for a $[redacted] laptop that was inaccurately described and non-functional, and it came without a charger. I have already tried three chargers that did not work. Paypal is asking me to return the laptop at a shipping cost of $[redacted].15, meaning I would not get a full refund, just under half the amount. The seller's inaccurate description led me to believe I was getting a fully operational laptop, but what I received is essentially unusable. I am willing to return the item, but I believe the seller should cover the return shipping costs, not me. If the seller provides a return label, I will promptly send the laptop back. Otherwise, I am not willing to invest any more money in resolving this issue.

I believe someone has fraudulently opened a PayPal account using my email address. I have received several email requests from PayPal over the past 19 months, which I assumed were spam since I do not have an account. I recently discovered that the individual may live in my apartment complex, listed as Nick Carrigan. My name is actually Donald Sutherland. Can you please verify when and where this account was created, possibly in Ireland? This person has been harassing me, and I will need proof before involving the local police. I am looking forward to your response. Thank you, Donald Sutherland.

I purchased two items from Storm Media Ltd. as seen on Facebook. The first item, a Pet Knot Remover on January 29th, [redacted], has not been delivered yet. I have a transaction ID: 2L[redacted]AO837116 but I can't reach them. The second item, a Multifunctional Leather Refurbishing Agent (special offer) and Repair Hair Mask, was ordered on February 6th. Some items arrived from China on March 11th, but the refurbishing agent was just a leather cleaner, not what I expected, with Chinese instructions. I used PayPal for both purchases. I'm requesting a refund for the item not received. As for the other items, they are not as advertised, and I'm unsure how to proceed since I can't understand the instructions.

I received a message from a buyer on ebay interested in purchasing my iPhone. After submitting a payment request, my account displayed the transaction as pending. Despite numerous attempts to contact support, I was informed by a Paypal representative that the transaction was not legitimate. This situation is concerning as it undermines the security features Paypal is known for. I am eager to have the £[redacted].78 released into my account as the individual requesting the phone has not paid for it. I am looking for assistance from a supervisor fluent in English who can address this issue promptly. I possess emails from Paypal confirming the pending funds. The unresolved money request is still visible in my account under the email [redacted] I await your prompt response. Thank you.

I recently purchased a secondhand iPhone 7 Plus on an app called Depop for $[redacted].00 USD. The seller deleted their account after the transaction, leading me to open a dispute. The seller claimed technical issues with their account but assured me they would send the phone with tracking. I closed the dispute on PayPal in good faith. The seller then provided a fake tracking number and disappeared by deactivating their email. Unfortunately, I have no means to reach them now. I fear I've been scammed, and I am unable to open a new dispute on PayPal to recover my funds. As a university student, this loss of $[redacted].00 USD is devastating.

My PayPal account was in excellent standing until I received payments from eBay for selling items. Upon request, I submitted all necessary documents to PayPal, including my supplier's details, address, utility bill, and passport. However, my account was still closed and access limited due to perceived business risks. I explained to PayPal's customer service that my documents were genuine, and my business activities were legal and not risky. Despite providing shipment tracking information and buyer transaction IDs, PayPal mentioned that drop shipping, the activity I was engaged in, is discouraged. I emphasized that it is not illegal and that adding tracking numbers should address any concerns. Many PayPal users have faced similar account restrictions without clear reasons. I urge PayPal to review and reinstate my account promptly, as it holds great importance to me.

I recently completed an ID verification process with a PayPal customer service representative. The restrictions on my account were lifted, and it was fully restored around 3/10/[redacted]. However, when I tried to process a $25 transaction using PayPal Here a few days later, the card was declined. After following the app's instruction to retry, my account once again had limitations. I am unable to transfer the balance to PayPal prepaid debit or my bank, which is causing issues. Tonight, I received $[redacted] for housekeeping services, but I can't access these funds. I tried calling multiple times, including using the callback feature, but got disconnected each time. I urgently need this matter resolved. Thank you. - Melissa K. Email: [redacted] Phone: [redacted]

I recently completed an ID verification process with a PayPal customer service representative, and my account restrictions were lifted on around 3/10/19. However, a few days later, I faced issues processing a $25 transaction with a customer using PayPal Here. Despite following the app's instructions to retry the transaction, my account quickly had limitations again, blocking me from transferring funds to my PayPal prepaid debit account or bank. This poses a problem as I received a $[redacted] payment for housekeeping services, crucial for my rent due today. While I could accept the payment, accessing the funds is impossible. I urgently need this resolved as I've made multiple unsuccessful calls to PayPal today and experienced disconnections. Your assistance is greatly needed. Sincerely, MK