PayPal Customer Service Issues

On 10/13/18, I sent $55 to my friend's grandson, Donovan Bradley, via Facebook Messenger. Donovan informed me he couldn't access the funds as he didn't have a bank account or debit card. Despite contacting Facebook/Messenger and explaining Donovan's situation as a resident of a Human Development Center in Hot Springs, Arkansas, they redirected the funds to PayPal, which Donovan couldn't access due to his lack of a bank account. Despite my efforts to clarify Donovan's situation to Facebook/Messenger, they advised me to contact PayPal for resolution. I am now seeking assistance on how to retrieve the $55 I sent to Donovan almost two months ago, as I am willing to receive the funds back into my PayPal account since Donovan cannot verify or access a PayPal account. He attempted to create one but lacks the necessary financial tools. Your help in this matter would be greatly appreciated. Sincerely, Catherine B. from El Dorado, Arkansas

I'm having trouble accessing my PayPal account. Recently, my car was broken into, and my credit cards, phone, and identity were stolen. My car was also taken and broken into, leading to unauthorized changes to my account. After finally getting back into my account, I discovered multiple unauthorized transactions and purchases. This has left me devastated. I am unable to withdraw money and am currently homeless due to eviction and going through a divorce. I urgently need assistance to access my funds.

I recently encountered an issue with my eBay account. I attempted to sell an item and found a buyer. However, it seems the payment was sent to an old PayPal account linked to my outdated Gmail, rather than my current one. The buyer and I had to cancel the order, and I now need to refund the money. Unfortunately, I am unable to access my old PayPal account as eBay requires me to verify my identity via a mobile number I no longer have. I recall my password, but without the old mobile number, I am stuck. I am looking for a way to regain access to my account to process the refund promptly. If there is an alternative method to verify my identity, such as providing my ID, I would appreciate the guidance.

I followed all the instructions from PayPal regarding returning the items within the specified time frame by providing a tracking number. However, four days later, I received an email stating that my case was closed. Despite sending the receipt and tracking number promptly, every agent I spoke to gave me conflicting information and I have not received a resolution. I am deeply frustrated with the lack of assistance and the constant back and forth I have experienced for months. Dealing with PayPal has been extremely difficult, and I joined the platform to feel protected as a consumer. This situation has been a nightmare, with PayPal seeming to play games rather than helping me get my money back. I have all the necessary documentation to prove my case for a full refund, but the process has been incredibly challenging.

I am feeling extremely frustrated after spending 5 hours going back and forth between PayPal and eBay representatives. In November, I made a purchase for a pair of Uggs on eBay, with the delivery date promised within a week. However, the boots were coming from China and did not arrive on time for a gift as expected. Despite multiple attempts to resolve the issue, I have faced challenges with PayPal and eBay's conflicting refund policies. The lack of coordination between the two platforms has led to a prolonged and inconvenient process just to reclaim $73.99. The discrepancy in refund procedures between eBay and PayPal has made the situation more difficult, and the customer service experiences have been disappointing and unhelpful. I hope to have this issue resolved efficiently without further delays or complications.

I made an online purchase of a Graphics Card, but it never arrived. A refund was initiated shortly after my purchase, but I received an email notification from Paypal stating that the refund didn’t go through. I tried to reach out to the seller but haven’t received a response in 10 days. The Paypal refund status shows as “Canceled – Refund” on the website. I suspect the seller intended to refund my money without notifying me, as I haven’t received the GPU and there seems to be no way to track the progress of my purchase or contact the seller on the website. I would like to understand why the refund was attempted, why it failed, and ultimately get my money back if I won’t be receiving the GPU.

On December 12th, [redacted], I discovered that my PayPal account has been permanently frozen since [redacted] without any clear reason. As a writer and public relations/communications manager, I recently received $[redacted] from Author Accelerator for judging a writing scholarship via PayPal. Unfortunately, I was unable to access the funds. Despite efforts to reverse the payment through Author Accelerator contacting PayPal, the transaction could not be canceled. I am unsure if there was any hacking or fraudulent activity involved in the account freeze. I seek advice on how to proceed as I believe this may have been a mistake and I did not breach any PayPal policies. My contact email is [redacted] Thank you. - Nancy J.

I've encountered a similar issue with a refund from Exotic City Shoes through PayPal on my debit card, which is linked directly to my bank account. Despite using it on eBay for years without any problems, they mention that my credit card isn't verified. Additionally, I was required to convert my personal account to a business one when I briefly had a candle venture. Since I no longer operate a business, I wish to revert my account to a regular PayPal one. Receiving refunds shouldn't encounter hurdles, especially when they involve my familiar payment method. Peggy Verry

I recently made a sale on eBay as an individual seller, offering various items like books, records, and electronics. However, PayPal has placed a hold on the payment for the item I sold, preventing me from accessing the funds needed to ship it to the buyer. Despite my efforts to comply with their requirements, including setting up a business account, the hold persists. Moreover, my PayPal account now displays outdated and incorrect contact information after encountering this issue. I have a spotless track record on eBay with no complaints and a perfect rating as both a buyer and a seller. I have scoured the help forum for answers but have not been able to reach customer service for assistance in resolving this matter promptly. I urge PayPal to release the held funds immediately and rectify any errors that led to this situation. It is crucial for me to obtain the funds to purchase the shipping label promptly, ensuring the buyer does not face unnecessary delays. This inconvenience not only affects me but also inconveniences the buyer, all for a seemingly unnecessary requirement to enroll in a debit card program.

I opened a case with the resolution center on December 4th, [redacted], regarding a faulty item I purchased. The case number is PP-D-[redacted]8. The product I bought was not compatible with my phone as described by the seller. Following Paypal's instructions, I shipped the item back to the seller via USPS with tracking number: [redacted][redacted]3. However, I received an email from Paypal stating that I didn't upload the return tracking information, which is incorrect. Upon checking the tracking details, I found out that the seller refused the shipment, and now it's being returned to me. It's frustrating that just because the seller declined the return, it seems to automatically benefit them, and I may not receive a refund for an inaccurately described product. This situation has left me extremely disappointed.

Hello, I am experiencing issues with my PayPal account after a recent sale on eBay. I have already submitted my driver's license and proof of ownership, but I am unable to upload the USPS receipt for proof of fulfillment. The upload process seems to get stuck every time, even after leaving it for hours. This is causing me a lot of frustration. I would appreciate any assistance in resolving this matter. Thank you. Arthur M.

About six weeks ago, I loaded almost $[redacted].00 onto my PayPal card. Initially, I added $[redacted].00, but soon after, I was unable to make a purchase at a store due to a hold on my card. Distressed with the situation, compounded by the news of my aunt’s passing and my own housing loss, I suspected foul play and even accused a friend. After reimbursement from the friend, I reloaded $[redacted].00 onto the card, only to face the same issue when making a purchase. Contacting PayPal, I was informed of an unauthorized transaction, leading to a replacement card being sent. However, when the card didn’t arrive as promised, I spoke to a representative who suggested purchasing a Google Guard Card for $[redacted].00, a strange and concerning request. Struggling without access to my funds for days, essential expenses were unmet, including basic needs and funeral arrangements. Despite numerous calls to PayPal and challenges with address changes, the replacement card was found unsecured at my old address with a significant deduction. Seeking urgent resolution and a change of address, the ordeal has left me in dire straits.

In June [redacted], I used Paypal Credit for transactions, and was asked to verify my identity. Due to a house fire and other challenges, I faced difficulties completing the process. I explained the situation via email but encountered issues. After moving back in, I tried again with my new address but faced obstacles in changing my residency documentation. Although I recently switched to NJ residency, I am unable to upload my driver's license for verification. Despite waiting five and a half months, I have diligently paid my bills and am eager to use Paypal Credit again. Thank you, Stephen R.

A few weeks ago, I contacted PayPal to unlock my account, which was placed on hold due to suspicious activity. After providing all my information and verifying my SS#, they assured me that automatic payments were stopped. However, tonight at the store, my payment was declined as all my money was taken by a payment that should have been canceled. This leaves me without funds, hungry, and cold after riding my bicycle to the store in 15-degree weather for food. Why isn't PayPal available 24/7 for support? It's frustrating and inconvenient.

Hello, I am having trouble accessing my account. We recently relocated from the UK to South Africa, and the card linked to my PayPal account has expired. Consequently, I am locked out and receiving a code on my old UK phone number, which I no longer have access to. If you review my account activity, you will notice transactions in various currencies from [redacted], [redacted], and today. These are donations for Project24, a charity initiative my husband and I started (you can find us on FB). My family and friends donate through PayPal annually, but I am unable to access my account now. Please assist me in finding an alternative way to confirm my identity for account access.

On December 9, [redacted], my PayPal account was accessed, and the language settings and password were changed to Spanish. Subsequently, on the 14th, $1,000USD was transferred from my bank account to PayPal without my authorization. Discovering the unauthorized transaction on Monday, the 17th, I found my bank account overdrawn. I promptly contacted the bank to halt any future PayPal withdrawals for the next 6 months as a precaution. However, I encountered difficulty verifying my identity with the PayPal helpline due to outdated phone numbers linked to my account. Despite attempting to resolve this, I was instructed to wait 24 hours and then redirected to the security department, where I endured a two-hour hold before disconnecting the call. I seek guidance on the necessary steps to address this situation.

I am having trouble accessing my account. I have tried on my computer and over the phone. After answering multiple questions and receiving two code numbers, I was advised to close my current account and open a new one. I requested to speak to a supervisor but have been on hold for about an hour. It seems my new telephone number might have caused the access issue. I just want to access the funds in my account and then I won't contact Paypal again.

On November 4, [redacted], I placed an order for a coat totaling $68.95, including shipping costs. Despite several emails to popmira.com and multiple assurances from them, my merchandise has not arrived. I have decided I no longer want the item and seek a refund. After discovering negative reviews on their website and Facebook, I feel misled as many customers have faced similar issues. I no longer wish to communicate with popmira and hope to get my money back promptly. This is my second time using PayPal, and this is the first problem I have encountered. I am considering reaching out to PayPal for assistance. I urge you to check the feedback on popmira.com and Facebook to understand the situation. Thank you for your help. - SB

Hello, I recently submitted a claim for two pending transactions of $40 each charged to my PayPal account from EPOCH due to a subscription with the website "Bangbros." I initially signed up for a two-day free trial. However, I have proof that I requested the subscription to be canceled on November 16th via email, as their website intentionally makes it difficult to cancel subscriptions. They still indicate on their website that subscriptions can be canceled via email. I noted unauthorized charges totaling $[redacted].76 after my cancellation request was made. Unfortunately, I cannot upload photos or attachments on PayPal's website, but I can provide evidence upon request to support my claim against the entire $[redacted].76 as fraudulent charges. Thank you for your anticipated help and please reach out if you need more details. My PayPal account is [redacted]

I bought a blanket from Snow @ Co. Ltd through their Facebook page on September 18, [redacted], featuring images of Jeeps. Despite initiating a PayPal dispute in November due to non-delivery, the blanket eventually arrived after a few days following the case opening. Sadly, what I received was not what was advertised. The blanket is of poor quality, resembling a moving blanket, with an odd police design on it, completely different from the Jeep images on their page. I tried to file another dispute with PayPal on the grounds of misrepresentation but was denied as they deemed it close enough to the original order. This experience suggests the company might be deceiving customers and I believe a full refund of $64.89 is warranted.