PayPal Customer Service Issues

Hello there, I'm Gabriela Talmaciu. I'm reaching out about my PayPal account. Last week, my phone was stolen, but I now have a new one. Unfortunately, I can't access my account since I no longer have my recovery number. I have my email and card details, but the system keeps trying to send a text code to my old number. Despite selecting the email option for the code, I'm not receiving any emails. Is there a way for me to regain access to my account? Thank you.

Hello, I paid $10,[redacted] pesos to Fundación Piensa como Perro (Le Chien Sportif) yesterday, the 19th of [redacted]. It is a foundation that provides services, not products. Today, the foundation called me informing that the payment is being held back or "retenido." They have not received the funds yet. I am concerned about this delay. I believe the money should be transferred promptly. The foundation supports animals and urgently needs the funds. I request that the funds be released to Fundación Piensa como Perro as soon as possible.

On 5/24/23, I noticed a fraudulent transaction of $70. I urge PayPal to be informed about this issue. A scammer on Facebook Marketplace requested me to send money through Friends and Family for a bogus purchase. He claimed to be a farmer delivering sod for my garden and vanished after receiving the payment. PayPal should flag this email and transaction as suspicious to prevent others from falling victim to similar scams.

Dear Sirs, I am French: Mrs. WILSOHN, born VILANOVA Marie-Ange, email: [redacted] I made a reservation at [redacted] in BRUGUIERE [redacted] FRANCE from 09/27/23 to 10/01/23. When I contacted them yesterday, 06/22/23, the reception informed me that they are closed on Saturdays and Sundays. I was charged €[redacted] on 06/13/23 under the name of WILSOHN via PayPal in LUXEMBOURG. Could you please refund me? It is urgent as I need to book another place for an event that I cannot miss. Thank you for your assistance. Yours sincerely, Mrs. WILSOHN (CB) born VILANOVA Marie-Ange.

I'm currently facing difficulty accessing my PayPal account. The account is sending the verification code to an old number that I no longer have access to. In addition, the security answers provided are being deemed incorrect. Recently, I spoke with a representative who mentioned resetting the account for necessary changes to my address and phone number, stating it would take up to 48 hours. Despite the timeframe passing, I still require access to my account for financial matters. I can confirm my password is known and doesn't need altering. The main adjustments needed are updating my phone number, address, and acquiring a new card. I kindly ask for assistance in resolving this issue to regain access to my account.

I recently subscribed to Consumer Reports DIGITAL ONLY through PayPal. However, upon receiving the confirmation, I noticed that they had added an "Auto Renew" feature and increased the subscription price from $16/year to $39/year. I specifically requested the cheaper digital version without magazines. I would like to cancel my subscription altogether. I attempted to halt the process before it went through, but I am uncertain if the request was successful.

I've recently discovered that someone has accessed my account without my knowledge and made transactions totaling [redacted] pounds from my debit card. I suspect this may not be an isolated incident and could potentially affect others as well. The individual who carried out the unauthorized transactions insisted that I use the family and friends system for buyer protection purposes. However, I have realized that I was deceived into sending money under false pretenses. When I requested a refund, they attempted to convince me to send additional funds for compensation, leading me to believe it was a scam. I am now seeking assistance in recovering the stolen money as I prefer to resolve this matter through proper channels rather than engage with the fraudulent party further.

I recently received a notification about a purchase made on Coinbase Global for US$[redacted].38. The order number provided is KHT58FHM867. I haven't used PayPal in about five years and believe this might be a mistake. I would like to dispute this charge. I have been trying to contact your customer service via phone, but the line is consistently busy. The email address associated with the account is [redacted] Just to confirm, my correct email address is [redacted]

I am incredibly frustrated. I have been dealing with this issue for two days now without any clear help or resolution from your suggested methods on the website. I was instructed to call for assistance, but I have yet to receive a clear answer. I have been racking up international call charges only to be transferred repeatedly. I don't mind if my problem is eventually resolved, but I was even told, "Sorry, we can't address that concern." It's frustrating! All I need to do is access my PayPal account. I can still log in via email but no longer have access to the phone number. Can somebody please provide a straightforward answer?

I noticed three charges on my PayPal account for Walmart purchases that I did not authorize. Upon witnessing them occur, I promptly changed my password and reached out to Walmart. They successfully halted and reimbursed one charge but are being unhelpful with the other two. I am based in Georgia, and the unauthorized orders were sent to an address in Pennsylvania and two to Ellensburg, Washington. It's concerning that these transactions went through without proper verification. The delivery address listed for the transactions is: Tiffany Hugentobler [redacted] W 6th Ave PMB #[redacted] Ellensburg, WA 98[redacted] United States I'm Michael Mulford from Albany, GA. I have always trusted and used PayPal, but this incident has shaken my confidence. If this issue persists, I may need to seek alternative payment methods.

I currently do not have a PayPal account and I noticed charges of $89.95 three times, along with two charges of $0.89 on my debit card which was canceled by my bank. I believe these charges are fraudulent and I am seeking a full refund. It seems that someone else may have accessed my bank account and created a PayPal account in my name. I am Lenee T. and I appreciate your assistance in resolving this matter. Thank you.

I am experiencing difficulties logging into my account for about a week now. I am trying to make a payment towards my Paypal Credit account, but I am unable to proceed past the login page. I have attempted to seek assistance multiple times but have had no success. It was frustrating to be charged $1.00 plus $39.00 on the site for help. I simply need to access my existing account and do not wish to create a new one.

I recently noticed an unauthorized purchase on my PayPal card. I promptly contacted the company, who assured me they would refund the money. Unfortunately, my card was canceled while waiting for the refund to process, causing a delay in the reimbursement. After multiple follow-up calls on May 13, June 1, June 16, and today, July 4, I have yet to receive the refund. Each time I was given different information, from an email with refund options that I never received to being told it's now too late to process the refund and advising me to contact PayPal. I am frustrated as it has been over four months since the unauthorized transaction, and I just want my $[redacted].88 refunded promptly.

Dear Sir or Madam, I have been using PayPal for some time now. My wife and I share a joint bank account. I have recently added my wife to PayPal using her email address. She can now log in to PayPal. She is interested in using contactless payment with Google Pay on her smartphone. Unfortunately, we are receiving an error message stating: "We are unable to link your PayPal account to Google Pay." Could you please advise on what might be the issue and what steps I can take to enable PayPal as a payment method for contactless payments for my wife? Sincerely, Rainer Woitscheck

I am writing about an order I placed on 4/26/23 for a pair of shoes that were supposed to be “Birkenstocks,” but turned out to be a poor imitation. I have tried contacting the seller multiple times to request a return address without success. They offered me a partial refund of $37.00 if I keep the shoes, which I find unacceptable. The shoes are not what I expected, and I am requesting a full refund. The charge on my credit card from PayPal appears as “PAYPAL *PROMISEECOM[redacted]HKG.” I hope for a resolution to this issue soon. Sincerely, Dorothy S.

I am having trouble accessing my account due to the SMS verification not working for me. Although I previously set it up, now I do not receive any confirmation codes on my Yemeni phone number. I have not changed the number. It appears that your company may no longer support sending messages to Yemeni numbers. I can confirm I have access to my phone number, email, and password.

I would like to cancel my subscription for McAfee Protection. The details are as follows: Invoice Number: ERTYQ-[redacted] Product: McAfee Protection (One Year Subscription) Total: $[redacted].99 I have contacted PayPal to cancel the transaction and refund all payments promptly due to my rights as a consumer. Unfortunately, I tried to cancel using the provided number for an instant refund, but was unable to connect. I attempted this from various phones at different times. Please process the cancellation and send me a confirmation email at your earliest convenience. Thank you for addressing this matter.

I recently received an email from a company congratulating me on my purchase of a $[redacted] TV, but it was shipped to a different state under a different name. I have never ordered such an expensive item from Etsy or sent it to someone I don't know with a Russian-sounding name. The email did not mention the company's name, so I am unsure if it is legitimate or a scam. Also, I have multiple PayPal accounts, some of which I may no longer have access to.

Hello Pascal Pollmeier, my name is since yesterday I cannot access my PayPal account. I have changed the password and after the change, the app prompts me to contact customer service. Should my account not be unlocked within an hour with the email address [redacted] and the password School100, I will report PayPal for fraud and data misuse. Additionally, I will inform the public about PayPal. My information: Pascal Pollmeier Born 08.01.[redacted] Email address: [redacted] Password: School100 Phone number: [redacted]5 I will wait exactly one hour Residential address at Kirche 16 in [redacted] Glandorf.

When I tried to send money from my PayPal balance, I received a message saying, "There’s a problem with your account. Please visit the Resolution Center to address any limitations on your account." I have enough funds in my PayPal balance, and I haven't received any prior warnings about my account. Just a week ago, I received a small amount in my PayPal account without any issues. I am confused about why PayPal is silent about this and how to inform them about the limitations on my account. Currently, I am unable to send money to friends or make purchases.