PayPal Customer Service Issues

I returned the merchandise I received because it was not as advertised. I have not yet received the credit on my account. I have the postal office receipt confirming the return. I am unable to find a phone number to reach the seller. If you have one, could you please provide it or contact them on my behalf to confirm they have received the package? I urgently need this issue resolved. Thank you. - K. Richardson

Around two months ago, PayPal updated my routing number without notifying me. As a result, automatic payments for my storage unit at CubeSmart were not processed due to the changed routing number. CubeSmart contacted me about a delinquent bill, adding a $[redacted] non-payment fee to the $89 monthly charge, totaling $[redacted]. I live on less than $[redacted] per month on disability and cannot afford these charges for something beyond my control. I believe PayPal should have informed customers in advance to avoid such situations. Despite receiving an email from PayPal mentioning the account number changes, it did not specify the need to update payment information with companies receiving automatic payments. As a result, I face severe consequences like risking losing my apartment, unpaid utilities, and even a repossessed vehicle due to payment failures. This has led to immense financial strain and challenges that seem insurmountable for me. - KP

I never signed up for a PayPal account. When prompted to log in, my email address ([redacted]) is recognized, but no password works. When requesting a password reset, it shows the phone number on file as [redacted], which belongs to Emmanuel Baptist Church in Johnstown, PA, not mine. My actual phone number is [redacted]. I am currently experiencing issues with a Chinese company, [redacted], and I am unable to access my PayPal account to address this concern. I have already lodged a complaint with Discover Card against PayPal and the Chinese company.

Hello, I am the account owner of [redacted] I am reaching out to request a re-evaluation of the permanent limitations placed on my PayPal account. I have thoroughly reviewed your terms of service and can verify that I have not engaged in any activities that violate your policies. I am prepared to provide any necessary documentation to support the lifting of the permanent limitation on my account. If restoring my account is not feasible, I kindly request the release of the funds in my account promptly, as I am in need of the funds. Thank you.

Hello. I encountered an issue with my account being blocked over [redacted] days ago with a balance of $[redacted], which has now been depleted to 0. The reason for the block remains unclear to me. I am a refugee from Ukraine, currently residing in the Czech Republic with my two small children after fleeing from Luhansk. In an attempt to send money through PayPal, I unintentionally created two accounts under my name - one linked to a Ukrainian bank and the other to a Czech bank. Following the transfer of funds between these accounts, my PayPal account was blocked and the funds vanished. I seek assistance in recovering my funds and seek clarification on why Ukrainian refugees like myself face challenges with PayPal. My intent was solely to transfer money between accounts.

I sent a $[redacted].00 payment to J. Crumpton in the wrong manner. I did not make a purchase; I simply intended to give her the money. Then, I mistakenly opened a dispute, falsely claiming that she wouldn't send me anything, which was incorrect. The most important thing now is to have Jessica's account reopened. I have canceled the dispute. I am not concerned about the money; I just want her account to be accessible again. I was only trying to send her money for her car, and I messed up. This was entirely my mistake. Thank you.

I purchased a shirt for my daughter as a Christmas gift, but it arrived after the holiday and was the wrong item. Despite multiple emails, I only received one response promising a return number which never came. I am frustrated with this situation. I used a Visa card for the purchase and have not contacted them yet as some time has passed. I feel others should be cautious of this company as it seems like a scam. The quality of the blouse was very poor, unattractive, and likely inexpensive to produce. I spent nearly $30 on this item.

I am Hanna Levytska. My login is [redacted] I have a friend who sometimes helps me with money. His name is Lazar Ostreicher. We were planning to meet in Europe, and I spent money on hotels with the understanding that he would reimburse me through PayPal. Now, unexpectedly, he is demanding all his money back, which has left my balance at -[redacted] euros, compared to [redacted] euros yesterday. In just one night, he managed to claim around 11,[redacted] euros from my personal account without authorization. He convinced me to share my password, but then he withdrew all the funds while I was asleep. This behavior is indicative of a scam. I urgently need assistance to reverse the transactions and prevent him from refunding himself. The money he sent me dates back around 9 months, so I am unsure how he can reclaim it now. This is a distressing situation that needs to be resolved promptly. 🙏

I purchased a shirt for my daughter for the holidays, but it arrived late and was the wrong item. Despite multiple emails, I only received one reply promising a return number that never arrived. Communication has since stopped, leaving me frustrated. I used a Visa card and haven't contacted them yet due to the time passed. I want to warn others about this company's poor service and feel they should be reported to the authorities in their operating area. Be cautious when buying from them; the low-quality blouse I received seems inexpensive to make, yet I paid nearly double the amount!

I purchased a ticket on the GOTOGATE website, but the ticket I received doesn't match my booking. I requested a change or cancellation, but they insisted on payment first. After reading online complaints about them being a scam, I'm hesitant to pay. I need advice on how to proceed. Transaction ID:4MT30708P[redacted]8.

Dear Sir or Madam, I am deeply saddened to inform you that certain properties or hostels on your site are engaging in scam activities. I had booked a room at "B-Hostel" for €[redacted].32 for 2 people, but mistakenly booked it for 1 person. When I tried to rectify the booking by calling the property owner, I was asked to make a new booking for an additional €64. Upon arrival, we were met with a lack of proper signage or staff at the hostel. Despite multiple attempts to reach the property owner, there was no response initially. After a prolonged wait, we were eventually provided with a video of the room pin code to access the room. This experience was utterly unacceptable and contrary to the importance placed on customer rights in Germany. I kindly request a refund of the payment due to the lack of proper service and treatment during my stay at the hostel. Thank you.

I'm Robert F. I have a PayPal credit account online. I've been attempting to use it on different websites, but I've been denied. The company informed me that there was unusual activity on my account. They requested copies of my ID and proof of address, which I provided. However, they are now having difficulties uploading the documents. Since I received the credit, I've experienced issues using it due to the company flagging suspicious activity, preventing me from making purchases.

Good Morning, I encountered an issue with Kogan. On March 2, [redacted], I purchased a Solar Rechargeable Flashlight from Shinuoshop for $42.42. I received the product in March. Surprisingly, on March 17, [redacted], I was charged $59.00 for the same item, which I neither ordered nor received. In March [redacted], I got an email regarding another order for the same product from Kogan for $79.00, but I didn't follow the link suspecting it might be a scam. To my dismay, $79.00 was debited from my account on March 17, [redacted], for the same product I never ordered. I am seeking a refund for these unauthorized charges. Looking forward to your prompt response. Gary B. 6 Lomandra Place Tewantin, Queensland Australia [redacted]

I am having trouble accessing my money online. Previously, logging in with my email address ([redacted]) granted me access to all information easily. Recently, after receiving $[redacted].00 with PayPal deducting a fee (unknown percentage), I am experiencing difficulties with the process. Despite my bank information being saved, PayPal is requesting additional details. Furthermore, when selecting my money withdrawal preference, the option for a 3-day free transfer is unavailable, even though it used to be an option. I am unsure why this change has occurred and would appreciate assistance in resolving this issue.

Hello, I am writing to address an issue regarding reimbursements that were mistakenly sent to my bank account. Despite informing your team not to proceed with any transactions without my authorization due to a security breach, three separate reimbursements were still transferred. This resulted in the individual who compromised my accounts receiving the funds instead of me. I have evidence in the form of emails, where this person actually thanked me for the money sent. This situation needs to be rectified promptly. Thank you.

I am seeking the 40% discount promised by "Paint&Ship" for keeping the damaged fender I purchased. Upon delivery, the fender was in poor condition, which was unexpected. After sending emails with pictures and expressing my concerns, I was offered a discount if I had it fixed myself. I agreed to this arrangement, but I have not yet received the reimbursement. I have already reached out to PayPal yesterday without a response. Your assistance in resolving this matter would be greatly appreciated. Thank you, RM

My Sanish bank recently renewed my credit card, and unfortunately, I have lost my phone. I am unable to sign into PayPal to update my information because it keeps showing my old phone number. Despite choosing security questions, PayPal still insists on sending a text to my old phone, which I no longer have access to. I am currently residing in Panama but maintain my Spanish bank account. I rely on PayPal for regular payments and urgently need to update my details. I have been unable to get any assistance from PayPal so far. I appreciate any help on resolving this issue. Thank you. - William Leonard Hamilton

Hello, I hope you're well. Unfortunately, I've misplaced the original SIM card that was associated with my PayPal account, making it impossible for me to verify my phone number during login. Each time I attempt to access my PayPal account, I am prompted to verify my phone number, but without the SIM card, I am unable to do so. I urgently need assistance with regaining access to my account. If there is a way to update my phone number, please provide me with the necessary information. Your prompt help is greatly appreciated. I am eagerly awaiting your response. Thank you, Diana

I am Jamie R. I am reaching out to PayPal regarding a resolution case, PP-R-UTO-[redacted]35. The Chinese company I had issues with is now willing to take back their item and refund me, but they refuse to provide a return label. They are at fault as they sent me the wrong item and expect me to pay $[redacted] for FedEx shipping to return it to them, only to receive a $[redacted] reimbursement. This situation is not acceptable.

I placed a lock on my PayPal Mastercard (Cashback ending in [redacted]) on March 24, [redacted], and now I am trying to unlock it. However, despite my attempts to call and resolve the issue, I have been unsuccessful in reaching a representative. When I tried to use the card, I received a message stating that PayPal was unable to process the payment. The details required for unlocking are under the name Bobby Waters, associated with PayPal Mastercard ending in [redacted]. The lock code used was [redacted]. I am looking to either unlock the card or receive assistance from a PayPal representative on the matter.