Papa John's Customer Service Issues

I recently placed an order with Papa John's after a long time and was disappointed with the delay. However, they sent me a coupon for a free pizza as compensation. When I tried to use it a few weeks later, I found out it was expired. I was frustrated by this lack of follow-through on their part. It's irritating to see them acknowledge their mistake but not provide a valid compensation. I travel a lot for work and was looking forward to enjoying the free pizza. Now, I'm more upset about the expired coupon than I was about the initial delay. Papa John's, please improve your customer service and follow through with your promises. Disappointed and hungry for pizza.

I recently ordered from Papa John's after a long time. I used to be a frequent customer, but they had become unreliable with late deliveries and inaccurate orders. Although my recent order took a long time to arrive, I didn't mind. A few weeks later, I received a coupon for a free pizza due to the delay. I was pleased they acknowledged the inconvenience. Working out of town often, I was looking forward to my complimentary pizza. However, when I tried to redeem the offer with the promo code, it was expired. It's frustrating that they acknowledge their mistake but then provide an expired coupon. I hope they address this issue so others don't face similar disappointments. Feeling hungry and pizzaless, I'm more frustrated now than when the order was late. I expect them to honor the promise of a free pizza promptly.

Recently, I decided to give Papa John's another try after experiencing issues with my past orders. My latest order took an unusually long time to arrive, but I didn't make a fuss about it. To my surprise, a few weeks later, I received a coupon for a free pizza as an apology for the delay. I was pleased that they acknowledged the inconvenience. Due to my frequent travels, I saved the coupon for when I was in town to redeem it. However, when I tried to use the promo code, it was expired. I was disappointed that their offer had such a short expiry date. It's frustrating to be promised compensation only to have it unavailable when you try to use it. I hope Papa John's can improve their customer service and honor their commitments better in the future. Feeling hungry and disappointed without my free pizza.

I received a distressing call from a woman at a local pizza place claiming my son left without paying for his order. I offered to pay over the phone, but she said my card was declined after repeating the number four times. My son insisted he paid and the machine approved his card, but he re-entered his details anyway. When the woman still claimed it was declined, I decided to visit the store. My bank confirmed no attempts were made to charge my card. At the store, I observed disorganization - another customer’s order was held until payment. When I attempted to record the situation, the staff became defensive. Although I paid for the disputed pizza, the experience was unsatisfactory. The staff's behavior was concerning, including the unhygienic practices of one employee. I found their actions suspicious, especially when no receipt was given to my son for the salad. I will be reporting this incident to the appropriate authorities.

On November 6, [redacted], around 5:30 pm, my boyfriend and I visited your Papa John's branch on Linglestown Road in Harrisburg, Pennsylvania. When we arrived, we were surprised to see a young child, probably no older than 10, wearing an apron and working behind the counter. She was making pizzas, handling the cash register, and interacting with customers. We assumed she might be the manager or supervisor's daughter and that this was a regular occurrence, as we've seen her and her younger brother there at various times throughout the day. It doesn't seem appropriate for Papa John's to allow employees to bring their children to work, especially to perform tasks like making pizzas, washing dishes, and serving customers.

While trying to use my 15 points for a medium 2-topping pizza along with the $6.99 medium 5-topping deal, I encountered an issue. When ordering online, I couldn't schedule it for a later time. I then contacted store #[redacted] and was advised by a lady to proceed with the order, promising to adjust the time afterward. However, upon arrival at the store, I was asked to pay $28.10 instead of $7.57. Despite my explaining the situation, the lady was unhelpful, refusing to rectify the error or acknowledge the promised free pizza. She was disrespectful, argumentative, and did not provide the correct resolution. My order number is #[redacted]. I have been a regular customer but have consistently received pizzas with fewer toppings than expected.

I ordered a pizza from a different location and was disappointed with the service. The delivery time was significantly delayed, the pizza arrived burnt and cold, and when I tried to contact the store to cancel, their phone was off the hook for a long time. The overall experience was unacceptable, especially considering I have been a loyal customer for many years. The lack of communication or apology from the store was disappointing. I took pictures of the pizza to send to customer care and felt the need to share my negative feedback. Order # [redacted] Phone number [redacted]

Hello, I recently experienced a frustrating situation with a pizza delivery. Despite living in a clearly labeled apartment building, the driver had difficulty finding our unit. When contacted, the driver rudely demanded we come outside to search for him. Subsequently, after a brief search, the driver hastily left the area without delivering our order. Communication with the driver was unprofessional, culminating in disrespectful text messages. Following a discussion with the manager, we opted for a complimentary pizza in the future due to concerns about the driver's behavior. I am hopeful that the resolution will be honored as agreed. As a fellow delivery driver, I understand the challenges faced, but the lack of effort and respect in this instance was disappointing. It is my hope that corporate addresses this issue to prevent such incidents in the future.

I placed an order for a pizza online to be delivered at 6:30 pm, but it hadn't arrived by 7 pm. After being on hold for 20 minutes, I decided to drive to the store. There were four employees working, including a male who claimed to be the general manager. He alleged that my son had used foul language towards him during a phone call. Upon checking the order at 7:25 pm, he claimed it hadn't even been started and proceeded to cancel it. When I questioned this and mentioned the 20-minute hold time, he said it was acceptable during busy hours, to which I disagreed based on my retail experience. I inquired about why my order had not been prepared after nearly four hours since ordering and nearly an hour since the scheduled delivery time. Despite feeling upset, I remained calm and requested a refund receipt, but was informed that since the order was placed online, no receipt was available. Eventually, after trying to understand the delay, I was asked to leave the store multiple times while the individual revealed themselves to be the general manager. This incident left me disheartened, and I have decided not to make any future purchases from the establishment.

Yesterday evening, I placed ORDER NO: [redacted]8 and experienced a disappointing service. My order arrived 1.5 hours late, split between two drivers due to an oven issue. The pizzas were cold, not heart-shaped as requested for Valentine's Day, and missing the extra topping of olives I paid for. The entire dining experience was below standard, and the miscommunication from the manager added to the frustration. I had to inquire about the delay instead of being informed proactively. Overall, the service was unsatisfactory, and I am requesting a refund. This experience has left me extremely upset, and I have rated the service with one star.

To whom it may concern, I placed an order for pizza last night at Papa John's on 13 Longfellow Road, Coventry for collection. Unfortunately, the store closed at 11:45, but my order was only completed at 11:52. When I tried to call the store, my calls were redirected to another location because 13 Longfellow Road was closed. They didn't have my order in their system. Upon checking the app, it indicated that my order could be collected in the morning between 11:30-12:00 AM. I called again at 11:30, and the person informed me that calls were still being redirected and that the actual store I needed opens at 16:00. When I called back at 16:00, I finally spoke to the 13 Longfellow Road store, and they mentioned they didn't have my order as it didn't come through the system after closing time. They assured me there would be no charge on my card for the sauces. However, I used my loyalty points to pay for my 2 extra-large pizzas, which are now gone. I was willing to collect my pizzas the following day, acknowledging my mistake in ordering late, but not receiving my pizzas and losing my points doesn't seem fair. I would appreciate either a refund of my points or a voucher for 2 extra-large pizzas of any kind (my original order was cheese and tomato with extra Italian cheese and all the meats, both large). Kind regards, Beatris S. Contact: [redacted] Email: [redacted]

I placed an order at Papa John's in Aberdeen Holburn Street on Thursday night. Today, I noticed that my account was charged twice for the same order. The first payment didn't go through due to a website error, so I placed the order again, which was successfully processed the second time. The restaurant received only one order, but my bank account shows two charges of £24 and £26. I contacted the store, and they advised me to reach out to customer service for a refund since they can only see one order on their end. Can you please guide me on how to get a refund for the duplicate charge? Thank you.

Hello, I usually have great experiences with your service, but tonight's delivery didn't meet the usual standard. I ordered a pizza, cheese sticks, and a grape Crush to my apartment. After some confusion with the address, the delivery driver arrived with an Orange Crush instead. He offered to exchange it, but I declined to avoid inconveniencing him further. I appreciate his effort, and don't want him to get in trouble for a simple mistake. I understand errors happen, and I'm not upset. I share this to prevent future issues for other customers who might react differently. Thank you for your attention, and I wish you well!

Last November, I ordered 2 large cheeseburger pizzas without tomatoes, but upon arriving home, 25 minutes away from the store, I found them full of tomatoes which my 4 children don't like. I called the store and spoke to the manager who confirmed the mistake. He provided me with a refund and offered two more large pizzas to reorder at my convenience, based on my phone number [redacted]. Recently, while trying to place an order over the phone, a different manager informed me there were no pizzas linked to my number, and the original manager was no longer with the store. Despite discussing this with the new manager, she was unhelpful and eventually hung up on me. Disappointed by the lack of customer service skills displayed, especially coming from someone with years of experience in the field, I just hope to receive the pizzas that were promised to me. Thank you for listening.

I had a promo code for an extra-large two-topping pizza, and I chose meatballs and jalapeños with extra sauce. However, when I got home, the pizza was sauceless and the meatballs tasted off, like they were old. I called the store, but after getting disconnected, I called back and encountered a language barrier. I wanted to return the pizza, but was unsure of the store's return policy. One person in our household has already gotten sick from eating it, and now my stomach is hurting as well. I need to speak to a manager about the issue with the meatballs as soon as possible.

I have placed delivery orders through your website for the store located on Oretha Castle Haley, New Orleans LA [redacted] twice now. The service up until the delivery itself has been good. However, there seems to be a recurring issue with the actual delivery process. On both occasions, nobody contacted me upon arrival, leaving me waiting at the entrance doors as the specified delivery time came and went. Although the website marked the order as delivered, it was never received. Upon contacting the store, they claimed to have been waiting as well, but no delivery person arrived. Despite alleging they called me, I received no such call. Regrettably, they estimated an additional hour for redelivery, which was inconvenient. This repeated problem at the same store is disappointing, especially as I enjoy your pizzas. Sadly, unless this matter is addressed, I may have to refrain from further purchases. It is not just the delay but the lacking customer service that concerns me. I hope you can acknowledge this feedback and resolve the issue to enhance customer satisfaction. The recent order, a large zesty Italian pizza, had the tracker number: [redacted]74.

I would like to address an issue I experienced at your establishment, Papa John’s #[redacted] located at [redacted] Holman Ave, Munster, Indiana, [redacted]. On April 05, [redacted], I ordered 4 pizzas and breadsticks for my students at Heritage Middle School in Lansing, Illinois. Unfortunately, the order did not include any sauce, garlic butter, or marinara sauce. When I inquired about this, I was informed that discounted pizzas do not come with sauce. This response was unsatisfactory to me as I had received sauce with orders at a previous school in Hammond, Indiana. Despite calling early enough for delivery, I was told they could not accommodate me, forcing my son to pick up the order. Additionally, I was unable to use my credit card over the phone. I promptly contacted your corporate office to report the situation and was assured that I should have received sauce. However, when I informed Papa John’s about this, they remained adamant about their policy. The manager's attitude was extremely rude and unhelpful. I am deeply disappointed by the lack of customer service and professionalism displayed during this incident. I value your pizza but this experience has left a negative impression on me. I look forward to your response regarding this matter.

I had a disappointing experience at store #[redacted] in Taylorsville, KY. After my order was ready, it sat on the counter for 17 minutes without anyone attending to it while I waited in the lobby. The manager went outside for a cigarette and no one checked on my pizza. A delivery person eventually helped me, but my order was incomplete and needed additional items. When I mentioned that my pizza was cold, a staff member insisted it was warm. Upon arrival home, just 5 minutes away, we had to reheat our meal. The overall customer service has not been satisfactory recently. I usually don't complain, but this time I felt the need to address the lack of attention to my order and the cold pizza issue. I believe considering the circumstances, a complimentary pizza would be appropriate. Total spent, including extras, was $23.85.

On August 21st, [redacted], I placed an order at Papa John's in Toronto, Canada. My bill totaled $29. I settled the payment in cash, generously tipping the driver over $5. When I reviewed my Papa John's Rewards Account, I noticed a discrepancy. Prior to the recent order, I had 68 points. However, post-order, my points plummeted to 7, supposedly due to a $20 redemption which I did not authorize. I prefer to resolve this quickly as I find it frustrating to rectify your errors after being a loyal customer. Please rectify this issue promptly. It's worth noting there are numerous pizza delivery options in Toronto, and dissatisfied customers have various ways to voice their grievances.

I am typically a calm person but tonight I am quite frustrated that I cannot buy food from you using my debit/credit card as you only accept gift cards or cash on the app. Even when using the website, the options are limited to gift cards, cash, or PayPal. After entering my address for personalized deals and contacting the store, I found they were unaware of the deals and unable to assist with my purchase. The discrepancy between the advertised deals and the store's offerings has left me feeling disappointed and annoyed. Furthermore, my attempts to reach the corporate office have been unsuccessful as the number provided redirected me to a local Papa John's store for ordering. I never anticipated that ordering pizza would be this complex.