Page Plus Cellular Customer Service Issues

Subject: Assistance Needed with Page Plus Cellular Activation I am a senior citizen residing at [redacted] Pinecrest 36.5 Shores, Manistique, MI [redacted], and I encountered difficulties with activating my Page Plus account online on 11-25-18. Despite getting assistance from GetHuman due to my hearing loss, I still faced challenges in following the activation steps. After initiating the process and dialing *[redacted], I was prompted to call a number to complete the activation, but I struggled to establish a connection due to weak cell service in my area. This resulted in my available minutes decreasing to 0.50. Additionally, there was confusion with the verification code, and my voice minute purchases on 11-25-18 and 11-26-18 were not reflected in my account. I would appreciate your expertise in completing the activation, updating my purchased minutes, and canceling one of the orders. Kindly provide guidance on the next steps to activate my phone number [redacted] fully. Thank you for your assistance. Sincerely, Naomi A.

Subject: Assistance Needed with Page Plus Account Activation Name: N. Austrew Address: [redacted] Pinecrest 36.5 Shores, Manistique, MI [redacted] Phone: [redacted] I am a senior citizen seeking help with my Page Plus account for the LG 3G cell phone with the number [redacted]. I encountered issues during the activation process due to hearing loss. After attempting to activate the account on 11-25-18, I managed to partially activate the phone by dialing *[redacted]. However, I was unable to complete the process as instructed thereafter. My phone currently shows only .20 minutes left, which were depleted during the activation attempts. I also encountered a verification error while setting up my account online with code PFBXBY. Additionally, the [redacted] minutes purchased on 11-25-18 and 11-26-18 have not been credited to my account despite receiving email confirmations for these transactions. I kindly request guidance on finalizing the activation, updating the purchased voice minutes to my account, and canceling one of the duplicate orders. Any assistance provided would be greatly appreciated. Thank you, N. Austrew

The call back service is not functioning properly. It is frustrating to have a problem pending for days without resolution. I would not want anyone else to go through such delays if there was an alternative. Recently, I attempted to transfer my Page Plus line to a new Verizon phone due to poor headset volume on the old phone, which was not suitable for a hearing-impaired individual. However, during the activation process, I couldn't locate the necessary account number and other required information from my Page Plus account. Retrieving this information proved challenging as my records seemed to be misplaced or were unclear. Ultimately, I reactivated the old phone only to realize that the new phone had similar volume issues, making the switch redundant. This ordeal has been time-consuming and frustrating, as the initial query should have had enough information for a quick resolution from someone experienced in handling such matters. Considering the possibility of setting up a dealer store crossed my mind, but this incident has made me reconsider.

Hello, I have consistently used a flip phone and recently made the switch to a smartphone. I contacted Page Plus to verify if my new phone was compatible, and they advised that I needed a SIM card. After ordering one from Page Plus, I attempted to activate it with their assistance but was informed the phone wasn't properly unlocked. Following this, I acquired another unlocked phone and tried again with the same SIM card, only to be told it was incorrect. I purchased a new SIM card from Page Plus and called to activate it, but encountered difficulties. Despite multiple attempts, the activation was unsuccessful as the phone hung up during the process. I am seeking assistance to resolve this matter promptly. My Page Plus phone number is [redacted], the Apple iPhone 6 model I purchased has the serial number [redacted][redacted], and the SIM card number is [redacted][redacted]. For further communication, please reach out to me at my work phone, [redacted].

I activated an LG phone through your company, originally through TracFone or Straight Talk. Initially, it worked fine, but after using up the data from the plan, I bought two data refill cards online. Unfortunately, neither of them worked. Despite performing a network reset, checking access points, ensuring data was on, and restarting the phone, the issue persists. The phone shows active service but a disconnected network state. I'm unsure if the problem lies with the phone or the service provider. My phone number is [redacted], PIN is [redacted], and I activated the service on the 6th of this month. Any assistance in resolving this would be appreciated. Thank you. - David S.

I have been a loyal customer with your company for 10 years, but recently, the service has been a complete disaster. Today, I spent 45 frustrating minutes on the phone attempting to purchase $10 worth of minutes using my credit card. The online refill system restricted me, mentioning something about "only once a month", further complicating things. The language barrier with the customer service representative, coupled with their poor phone connection, made communication nearly impossible. After a lengthy wait, I was informed that credit card transactions could not be processed and was transferred, only to be abruptly disconnected. This forced me to restart the entire process, leading to the lengthy call duration. Moreover, multiple days of being unable to reach anyone due to technical difficulties is unacceptable, regardless of the circumstances. Whether your employees are working remotely, it is crucial to ensure they have the necessary equipment to provide proper service. Dealing with a phone company plagued with faulty phones is beyond frustrating and reflects poorly on the overall quality of service provided.

My plan usually renews on the 4th of each month since [redacted]. However, it unexpectedly expired on 7/26/21. A PP "manager" then renewed it until 9/1/21 on 7/30/21 while transferring all the previous plan data to the new one. Unfortunately, the customer support team, referred to as "Island Girls," were unable to address any billing concerns. On 8/1/21, I was informed that a "ticket" needed to be manually submitted to Tracfone corporate after facing difficulties with the system. Despite the promise of a callback, as of today, 8/3/21, after spending 2 hours on the phone and encountering communication barriers, the issue remains unresolved, and I am yet to receive a call back from Tracfone Corporate.

I have been trying to make calls all week but still cannot connect! At first, I had issues with texting and going online, now I can do that but not make calls. The number I am dialing does not have Page Plus on it. The customer service representatives have been unable to solve the problem. If this continues, I will switch to a different provider and I expect a refund as well.

I experience phone service interruptions with PagePlus every month when my bill is almost due. Despite the bill being due on the 6th at 10 p.m. Central time, on the 5th, my phone gets disconnected without prior Payment Due notices. After I make the payment, it disrupts my Internet, leaving me without any data services. To resolve the issue, I have to call the [redacted] number, which can be inconvenient as they are not always accessible when the services are cut off. Receiving a simple notice or reminder before the cutoff would prevent this frustration. I am exhausted from these recurring incidents as they leave me without data or Internet until I spend an additional 30 minutes on the phone when they reopen.