PacSun Customer Service Issues

I recently placed an order for joggers and a top for my granddaughter from PacSun, but I mistakenly entered the wrong digit in the address. Although I promptly sent a correction, I received an email acknowledging the correction, but unfortunately, the address was not updated. My order number is [redacted]6 from December 11. Initially, the delivery was scheduled for the 19th, then the 26th, but it ended up being delivered to the wrong address on December 24. I acknowledge my mistake, but as a senior citizen, it was an oversight. This situation has left my granddaughter without her gift. I am disappointed in the service I received and do not plan to shop with PacSun in the future. Mistakes happen, and correcting one digit in the address before shipping should be a simple process.

I have not received the 2 E-Gift Cards I purchased for my daughter's birthday. I have checked all email folders (Inbox, Spam/Junk, Deleted). I sent a second E-Gift Card when the first one did not go through. However, the second one did not go through either. I would like this resolved by either receiving the E-Cards or receiving a refund. I prefer to receive the E-Cards, and please send them to the email linked to this request. Thank you in advance for your assistance during this hectic time. Confirmation 1 - 03/17/[redacted]: NER03VRB $25 Confirmation 2 - 03/15/[redacted]: ATA9AKXN $25

Good afternoon, I need urgent assistance as I believe this is a unique situation. Briefly, my brother was working in Orlando (where I provided the shipping address) and due to the current virus situation, he may need to move to another location like Miami. This change might result in the package not reaching him. I would appreciate help in expediting the shipment to avoid any issues. I made the payment 4 days ago, but it has not been dispatched yet. I have reached out multiple times to your help service on the website with no response. Please assist me promptly as I cannot afford to lose that money. Thank you.

Hello, I am seeking urgent assistance with a special case. My brother was working in Orlando, and due to current virus concerns, he may need to relocate to Miami or another location. I had a package shipped to his Orlando address, but I fear it won't reach him. I paid for the package four days ago, but it has not been sent yet. I have tried contacting customer service multiple times without success. I urgently request for the shipment to be expedited to avoid any issues. Additionally, I would appreciate it if the order could be redirected to a different address or canceled with a refund. Thank you. Order # [redacted]2, March 18, [redacted].

Good afternoon, I urgently need assistance with a special case. My brother, who was working in Orlando, is unable to receive the package due to current virus issues. I need the shipping address changed quickly. I paid for the order on March 18, and despite it being charged, the package has not been sent yet. I have tried contacting customer service with no response. My order number is [redacted]2. I expect the order to be fulfilled by the 26th or 25th at the latest, and I require either a refund or a change in the shipping address promptly. Thank you.

Hello, I made a purchase from PacSun Online three weeks ago for two pairs of jeans. While I was charged for both pairs, I have only received one so far. Despite expecting a delay due to COVID-19, the second pair has not arrived. I recently received an email to rate the missing pair, indicating it has not been delivered. I did not receive tracking information for either shipment, so I can only track the first pair. My concern is not receiving the second pair but still being charged for it. I hope to hear back from customer service soon. Thank you.

I placed an order for a Pacsun face mask on May 22, [redacted]. The initial email confirmation mentioned a delivery within 7 business days, but it took 12 days to arrive, which I understand could be due to the current Covid-19 situation. Unfortunately, upon its arrival, I received the wrong mask, being the "Logo Face Mask" instead of the "Tonal Face Mask" I originally ordered. While I understand the policy mentioned on the website about masks not being returnable or exchangeable, I still would appreciate having the correct mask I purchased. Given the price I paid for it, I am not willing to keep the incorrect item. I kindly request either a full refund or the shipment of the correct mask. Thank you for your assistance.

I made a purchase from Pacsun on March 16th, [redacted]. While most of my order arrived, one item, a tank top, was missing. I was not informed about its cancellation, nor was my card refunded for it. When attempting to return other ill-fitting items to the store, I was unable to get a refund to my card due to the missing tank top. The in-store experience was also disappointing as many customers were not wearing masks, violating health and safety guidelines. I believe Pacsun should enforce a mask-wearing policy for the safety of all customers. I have encountered issues with Pacsun in the past and would like a full refund for the missing tank top and a partial refund for the other items I tried to return.

Good morning, I recently received a refund of $23 from my original payment. I mistakenly ordered a pair of white vans in the wrong size, not realizing that a size six was for men instead of women. I was previously informed over the phone that I would be credited the remaining balance, which I used on a gift card. I have an email stating that I will receive $56, with $23 already deducted. I am eager to receive the electronic gift card so I can order the correct size. Please inform me when I can expect it, as I am aware of potential delays in returns but it has been five days already. Thank you, and I await your response. Sincerely, Jenna N. Refund Details: Order: ORD[redacted]42 Item(s) to be refunded: [redacted] 0[redacted]1-[redacted]-[redacted] WHITE 6 SIZE: 1 at $-63.3 Merchandise: $-60 Tax: $-3.3 Shipping: $7 Total Refund: $-56.3

I placed an order with PacSun on June 21st, which included several items. While I've received all the other items, there's one item that hasn't shipped yet according to the order status. I'm wondering if this delay is due to the current situation or some other issue. I recently tried to return two items at the nearest store but was only offered store credit due to a system restriction that prevented a full refund. The staff mentioned they faced similar issues with other customers that day. Despite accepting the store credit, I was quite dissatisfied with the experience. My order number is #[redacted]7, and my name is Cristal Carrillo.

I made a purchase of pants for my son through your online app on June 30, [redacted]. We usually enjoy shopping at your local stores but decided to try online shopping this time. Unfortunately, we have been waiting almost 3 weeks for the pants to arrive, and the tracking shows they have been sitting in Kent since last Friday. Today is 7/14/[redacted]. I'm not one to usually complain, but if the pants won't be delivered to the provided address soon, I would like a refund. The order number is #[redacted]0. I tried reaching out through the chat service on the phone app, but my messages kept getting deleted, and no one has responded. I am quite disappointed with the current level of service. Please contact me at [redacted] or [redacted]

I recently made a purchase from PacSun consisting of three items. One of the items was a Vans XS National Geographic shirt, but I actually intended to order a small size instead. Unfortunately, I am unable to contact their customer service helpline due to its closure during the pandemic. I made the order on Saturday and learned that chat support is only available during the week, but I cannot locate the chat icon on the website. Dealing with this situation is quite frustrating considering PacSun's prices, as I have spent nearly $[redacted]. Returning the item for a size exchange would be costly and inconvenient. Shopping online should be a pleasant experience, not a source of stress and difficulty. I simply wish to adjust my order without experiencing unnecessary challenges given the overall expense.

I made a purchase a few weeks back (order number: [redacted]2). Most of my order arrived two weeks ago, except for a pair of white jeans. I got an email saying the jeans shipped separately before the rest of the items, but I have yet to receive them. I would like assistance in tracking the jeans or getting a refund for the $54.95.

I placed an order this evening and one of the shirts I added disappeared during checkout. The first time it happened, I went back and added it again. However, at checkout, it disappeared again. Additionally, I had applied for a 15% discount using the code MBL15-D925VCQQXX, but I was not credited the 15% even though it was clearly applied before I completed the transaction. My order number is [redacted]9, placed on 12/04/20. Please advise as I'd like to have the additional shirt in my order - Columbia Klay Long Sleeve T-Shirt in Black, size XL.

I need assistance with my order. I have only received 2 out of the 7 items I ordered. Despite multiple assurances over 3 phone calls, I haven't received the missing items or any refund as promised. I would prefer to receive the remaining 5 items from my order number [redacted]8. The items I have not received are: 1. The North Face Salty Dog Beanie Sku # [redacted] 2. PacSun Utility Black Slim Cargo Pants Sku # [redacted] 3. PacSun Black Moto Stacked Skinny Jeans Sku # [redacted] 4. PS Basics Five-Pack Warden Scallop T-Shirts Sku # [redacted] 5. Banks Journal Oblivious Plaid Flannel Shirt Sku # [redacted] Kindly advise on the next steps in resolving this issue. Thank you, Kimberly R.

I had a terrible experience with a rude employee named Sara at the Manchester NH mall. She was unhelpful and uncooperative, forcing me to involve a police officer to obtain the information I needed. Despite initially providing her name, she became defensive when asked again and refused to cooperate when the officer intervened. She claimed to be a manager but behaved unprofessionally, even breaking down in tears. This incident was distressing, especially as I frequently shop with my daughter at this location. I would appreciate the opportunity to discuss this further with a representative. Thank you, Kerry K. Phone: [redacted]

Dear Customer Service Team, Recently, I had an unfortunate experience at your store while attempting to return a gift for my son. When asked for my information at the cashier, the manager's response was very rude and unprofessional. Instead of explaining the store policy kindly, the manager was confrontational and made me feel unwelcome. Despite feeling insulted during the transaction, I tried to maintain composure, but the situation escalated when I expressed my frustration on the signature pad. The manager's behavior was unacceptable, and I left the store feeling disrespected and upset. I believe that customers should be treated with respect and courtesy, even in challenging situations. This incident has left a negative impression on me, and I am hesitant to continue supporting your store in New York City or online. I hope that this feedback is taken constructively to improve customer interactions in the future. Sincerely, C.

I ordered a package on 11-30-[redacted], and FedEx SmartPost keeps rerouting it to Ellenwood, GA. I'm struggling to locate it. Pacsun's emails just provide the tracking number, which I can check myself. The package keeps getting delayed, ending up back in Ellenwood, GA. Pacsun doesn't answer their phones, and FedEx suggested I ask Pacsun for help. Unfortunately, they only offer basic tracking information. It seems like my package is stuck in transit, going back and forth from GA. It's frustrating that no one can offer more than just checking the tracking number I already have. This situation is not helpful at all.

I have a concern about your men's clothing options. My teenage son is interested in shopping at your store, but I find it offensive that the top choices on your website feature Playboy bunny graphics and images of scantily clad women. I believe that promoting such imagery can contribute to the issue of human trafficking and the objectification of women. I urge you to reconsider showcasing these items as the main offerings on your website, especially for young boys. It is important to show respect for both men and women and not contribute to a culture that perpetuates exploitation and objectification. The Playboy symbol is associated with exploitation and does not align with promoting positive values for our youth. Let's work together to create a more respectful and responsible environment for our teens by being mindful of the messages we send through the clothing we offer.

At Pacsun in Strongsville on March 21, [redacted], I noticed the fitting rooms were closed, which also happened a few weeks prior. Interestingly, at the Summit Mall in between weekends, the fitting rooms were open. I find it perplexing that fitting rooms can be open at times but not always. It seems inconsistent regarding Covid protocols. The inconvenience of not being able to try on clothing before purchasing leads me to avoid buying items from stores with closed fitting rooms. Some high-end stores have their fitting rooms open, indicating it could be feasible for all clothing stores to do the same. It is frustrating to encounter store staff who cannot provide a clear explanation for the closure. I hope for a consistent policy where fitting rooms are open every time a store operates to facilitate a better shopping experience for customers like myself and my granddaughter, who value trying on items before buying.