PC Mall Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about PC Mall customer service, archive #1. It includes a selection of 1 issue(s) reported June 7, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Customer Service,
I am reaching out regarding my recent purchase of two Lenovo IdeaPad 14" Laptop Computer bundles on Feb. 25, [redacted], using PayPal (invoice id c[redacted][redacted].1) totaling $[redacted].00.
Unfortunately, one of the laptops seems to have a faulty CPU or motherboard, as it does not power on despite multiple attempts. I have tried various troubleshooting methods to no avail. I would like information on how to get a replacement for this defective laptop and instructions on returning it. The other laptop is working perfectly, but I was disappointed when the malfunction occurred shortly after my wife started using it.
Thank you for addressing this matter promptly.
Best,
J.M.
[redacted] Coleridge Drive
Antioch, TN [redacted]
[redacted]
Reported by GetHuman6161966 on Monday, June 7, 2021 6:34 PM
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