Overstock.com Customer Service Issues

I recently noticed that my debit card was charged for a membership renewal without my prior knowledge or consent. This has caused significant inconvenience, and I am requesting a refund to be issued promptly to my bank account. I no longer have any need for the membership as we have completed all our home renovations and I have no intention of renewing. When I tried calling your [redacted] number, I was directed to a survey that abruptly disconnected. I am reaching out to seek a resolution to this issue and would prefer to resolve it directly with you before involving my bank. Your cooperation in addressing this matter promptly is greatly appreciated. Thank you, SharonKay A.

I recently discovered that my credit card was charged for a membership renewal without any prior notification. This unexpected charge has led to various issues, including having to visit my bank and experiencing card denials. My bank has advised me to reach out to you directly before escalating this matter to their fraud department. I am eager to have the funds reimbursed promptly and to ensure that this situation does not recur. Despite attempting to contact your customer service through the provided [redacted] number, I was only able to complete a survey and then was disconnected. I kindly request your prompt assistance in resolving this issue. Thank you.

My name is Adrienne N. My identity has been stolen. I have informed the Shoreline Police Department, my financial institution, and the three credit companies. Fraud cases have been initiated on my behalf everywhere. Someone cloned my phone without my knowledge, causing much distress over the past three weeks. I did not open an Overstock credit card, have not requested one, and have not ordered anything from you in at least two years. When previously ordering online, I used a different payment method, likely PayPal or one of my creditor cards like Bank of America or US Bank. Please cancel this card immediately. Tomorrow, I will begin the process of reclaiming my identity, starting with my bank as I currently have no access to my finances. If you need more information, please email me, as this will be a busy week for me. The Shoreline Police Department and fraud departments have been supportive during this difficult time. Thank you in advance.

I was gifted dinette chairs in March [redacted]. On Oct. 11, [redacted], one chair collapsed, causing me to fall and hurt myself. Shortly after, another chair collapsed in the same way. The reason was that the screws securing the back to the metal frame were defective. Eight screws snapped, but I saved seven. After speaking with Liz in customer relations at 1-[redacted], she mentioned sending medical bills for reimbursement, which I couldn't provide yet as they were being processed by insurance. I asked for someone to check the chairs for defects, but was told it wasn't possible. Liz directed me to her supervisor, Naomi, who insisted on seeing the medical bills first before taking any action. I expressed my concerns about the product, but no progress was made. I will keep all evidence until a resolution is reached.

Hello, I purchased two sets of parson chairs from you. One had a cheetah design with fabric and the other set was in faux leather. The cheetah design was beautiful, but over time, it lost its firmness, making it uncomfortable to sit on as it started to feel like I was sitting on the wooden frame. I decided to get rid of them as they were not comfortable for use in the kitchen. I then reordered parson chairs in faux leather, and unfortunately, they are also experiencing the same issue. Instead of not ordering from you again, my sister suggested I share my experience so that you can address the problem. If no one informs you, you may continue to sell these chairs and lose customers. Have a nice Holiday. - S.L. [redacted] [redacted]

Hello, my name is MStella Ramirez. I made two orders at the end of November: one pair of opal earrings and one pair of loops. The loops have been delivered, but the opal earrings have not arrived. The shipping address is Mr. Ricardo Rocha at MARIS 33 Springtown Rd, Whitehouse Station, NJ, and the billing address is MStella Ramirez at [redacted] Greentrail Dr S, Boynton Beach, FL [redacted]. Thank you for your assistance. - MStella Ramirez [redacted]

I purchased and paid for two warranty protection plans, one for the phone I bought. My phone is experiencing issues, and I need to make a claim, but I have not received any warranty information other than the purchase confirmation. Both Overstock's customer service and supervisors were unable to locate the correct details for me to proceed with a claim. The warranty company couldn't find the information even after providing my Overstock details. I am frustrated because I have paid for the warranty, yet no one can provide the necessary information to utilize it. I expect a prompt resolution as I am considering reaching out to Overstock's corporate office. Thank you.

I need assistance with the Safavieh area rugs I purchased. I received 7 rugs in total, including 3 Bella 151D in Dark Grey/Ivory in various sizes and 4 Bella [redacted] in Silver/Ivory. Two of the Dark Grey rugs have crooked cuts and one has a very crooked border, making the defects highly noticeable in my front entrance area. I have been unable to find replacements for these rugs, as they seem to be out of stock everywhere. The quality issues are disappointing given the price I paid for them and I am seeking replacements for the defective rugs or compensation if replacements are not available.

I placed an order for a bedroom set on April 8, [redacted], with order number [redacted]10. On April 16th, I received an email stating there was a delay in shipping my order and offering a cancellation option. I have been unsuccessful in reaching Overstock via phone, email, or text to cancel the order. Our move to a new home is approaching, and if we don't cancel within 30 days, Overstock will automatically cancel the order. The order status is still processing, preventing me from canceling on my own. I need to cancel this order to be able to purchase a bedroom set elsewhere. Can someone assist me in canceling this order and confirm via email or phone? Thank you.

I am seeking information regarding my recent order of a rug from Overstock, item number [redacted]8. The tracking showed it arrived in Tracy, California, then was sent to Bloomington, California via FedEx, but was later returned to Tracy. It is now on its way back to the shipper, likely Overstock. I placed the order (order number [redacted]) on April 6th. The FedEx tracking number is [redacted]86. While I have tried contacting customer service without success, I am eager to know the current status of my shipment. Your prompt response is greatly appreciated. My name is Ruby A., reachable at [redacted] for texts or [redacted] Thank you for your attention to this matter.

I am disappointed with some recent orders I received. The UPS delivery service dropped off heavy items at my door, making it difficult for me to move them because of my age and living alone. I suggest that UPS communicate with drivers about the special assistance some customers may need. Additionally, the three-piece garden set I ordered online was not as described. Instead of a tall stand with gold pots, I received a small stand suitable for a table or shelf. Furthermore, the bedside storage table I ordered in brown arrived in black, and the round glass coffee table was unassembled, which was not mentioned during the purchase. Assembling the coffee table with too many heavy pieces proved to be challenging.

I recently purchased a bed for my son, which arrived in a damaged condition due to a busted box. The bed has water damage, and all parts of it are broken. I have attached pictures for reference. I have been unable to speak to a live representative regarding this issue and would appreciate a prompt resolution. I am requesting a replacement bed to be sent immediately in perfect condition. Additionally, I am seeking a refund on my credit card for the bed. My son has been eagerly waiting for his bed and has been sleeping on the floor in the meantime. I insist on a new bed to be shipped to me via NEXT DAY AIR before I return the damaged one.

Regarding order number [redacted]43, I am contacting you about the seven area rugs I ordered. Unfortunately, two of the carpets in the entryway are flawed in design and cut. I noticed your return policy requires items to be in original packaging, which is impossible as the defects were only visible once the carpets were laid out. The two faulty carpets are prominently placed in the entryway without any furniture to hide the flaws. I request Overstock to replace these two carpets: Bella Averta 6’x9’ (dark grey/ivory) and Bella Averta 2.3”x6’, 2.3”x7’ (dark grey/ivory). It took me five days to navigate the customer service portal with frustrating loops and disconnections. I hope this message is well received, and an effort will be made to replace the defective items. Thank you for your attention to this matter. Order # [redacted]43 Purchased by R.J. & E.G. Total purchase amount $[redacted] + Thank you.

I received an email about a delivery date issue and I have placed a new order for a different bed on the website. I want to cancel the delayed order (#[redacted]35) and get a refund to my original payment. I'm unable to reach anyone for confirmation. I know your staff is working remotely, but I have not been able to contact them via chat, phone, or email during the 9-8 hours. Thank you. - A.S.

I have purchased multiple items from this site and am in need of phone support. Recently, I ordered several items from Overstock, including two pillows. Unfortunately, the pillows I received were pink instead of the red ones I had ordered. I processed a return for both pillows, but only received a refund for one, and it was credited for the wrong item. Despite my attempts to address this through my account, the orders from last week are not showing up correctly. This situation has been frustrating, as I had plans to make additional purchases of a console table and lamp. I will hold off on ordering until these issues are resolved.

I have contacted Overstock regarding order #[redacted]85 as only one of the two items I ordered has arrived. The second item, a matching end table, is missing from my invoice. This issue arose after a rug I did not order was canceled on May 2, [redacted]. When I initially made the purchase, both tables were part of the order totaling $[redacted]. However, the rug I did not order appeared on the invoice later. Despite emailing Overstock twice and receiving two case numbers, there has been no resolution or response since May 5, [redacted]. I suspect that when the rug was canceled, the end table might have been accidentally removed from the order as well, even though the charges do not reflect this in my account. I have been looking forward to buying these tables for my living room for a long time and it's important for me to receive both items as intended.

In March of this year, there was a glitch with a computer system at your end. Customer service assisted me with most issues, but one item was still shipped despite not being ordered. I was instructed to refuse the delivery when it arrived which I did. However, I have not received my credit for it yet and was charged a late fee for the item. I am frustrated by the situation. I cannot reach anyone to address this issue, and it has negatively affected my credit. I have been a loyal customer and am deeply disappointed by this experience. I demand a refund for the unordered item and the late fee promptly. I have already spread the word about my dissatisfaction during this challenging time of COVID-19. The rug was never ordered by me, never received by me, yet I had to pay for it to avoid further penalties. This has caused me distress, especially as I battle with COVID-19 and am unable to resolve this matter with customer service.

I am writing to request for the fifth time to cancel this order. If it is not done immediately, I will report this transaction to my bank for fraudulent activities and involve my lawyer, the BBB, the Attorney General's office, and the FTC, along with your corporate offices. I have been awaiting a manager to contact me regarding this matter since last week. Despite my previous email requesting the cancellation and providing reasons for it, the order was still shipped two days later, five days ago. USPS has not received the item yet. Disappointed by the unethical practices and disregard for my requests, I no longer wish to proceed with this order or any future orders with this company. Please cancel this order promptly and have a manager contact me at 1-[redacted].

I canceled an order 2.5 weeks ago, being assured it was done. However, I ended up receiving 5 boxes of 2 chairs each. Customer service seems to be lacking, as the warehouse sent the wrong chairs, with gold nail heads instead of silver as promised. I urgently require these 5 boxes to be picked up from my home and a full refund processed promptly. Charging my account for items I canceled due to computer issues is not acceptable. Despite multiple notifications, customer service failed to address my concerns and inform me of their early closure. I have over $1,[redacted] that must be refunded immediately. The lack of quality control and ineffective employees are concerning. Kindly contact me at [redacted], as emails have not been dealt with appropriately. Your follow-through is disappointing.

I had difficulty exchanging an item last week, which has been quite frustrating. After experiencing phone line issues, I used the online system. Now, instead of exchanging, I have to return an unwanted item. I bought two matching side tables, one is set up, and the other arrived damaged. The return process only allowed for requesting a return, not an even exchange. I was approved for the return, but was then informed a replacement wasn't available. I wanted to keep the table and fix the damage, however, I was told I had already been refunded by the representative handling the case with UPS. I simply want to be charged for the item and keep it. If not possible, I'll need guidance on how to return both tables, one of them missing its original packaging.