Does Overstock.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-12am, Sat-Sun 9am-9pm EST.The least busy day is Sunday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 11 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Overstock.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Overstock.com phone number to document the phone system.
Here is how our research team describes the way the Overstock.com phone system greets you: Help with shopping: press 1. For order status: press 2. For parts requests: press 3. For returns: press 4. For Overstock credit cards: press 8. For anything else: press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu.
Below are some clips we've found from Overstock.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. And thank you for calling Bed Bath and Beyond.
We're proud to announce overstock dot com is back.
To hear more, please press one.
Yes. You heard right. No scams here.
Overstock is now back as part of the new Bed Bath and Beyond.
Overstock merged with Bed Bath and Beyond and has been operating under that name for the past several months.
We are now relaunching overstock dot com under the Bed Bath and Beyond umbrella in order to offer you the best deals, selection, and service.
Please visit help dot overstock dot com to hear more about this exciting news.
To hear this information again, please press one."
Excerpt from a call with Overstock.com
Tuesday, January 2, 2024 5:57 PM
What are the hours and when should I call?
Overstock.com operates the call center for this 800-843-2446 phone number Mon-Fri 8am-12am, Sat-Sun 9am-9pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 356 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Overstock.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Overstock.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Overstock.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Overstock.com is Sunday.The most busy day to call is Friday, which averages 305% more phone calls by comparison.Again, this is based on a sample of 356 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Overstock.com is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Overstock.com staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
I was looking at a sofa on Overstock.com, but before I made a final purchase I wanted to call and ask a few questions about their shipping. I called this number and was a bit surprised when a virtual assistant said, "Hello, thank you for calling Bed, Bath, and Beyond. Please wait while we look up your information." At first, I thought I called the wrong number and hung up, but then a quick Google search showed me that Overstock purchased the Bed, Bath, and Beyond name after their frequency. They should clarify that by saying Overstock.com as well, but at any rate, I called back.
It didn't recognize my phone number, which made sense since I hadn't made a purchase yet. However, all I had to do was wait and then it gave me a list of options. The options were, "For help shopping, press 1. For tracking your package, press 2. For order status press 3. For parts request press 4. For returns, press 5. For gift registry, press 6. For Bed, Bath, and Beyond and Overstock credit cards, press 8. For questions about your Beyond Protection warranty, press 9."
I chose option one, and the virtual assistant said, "Let's go shopping." Almost immediately someone picked up the phone and was ready to answer my questions. They did have a thick accent and that meant that I had to repeat a few things, but I was able to get through it and get the answers I needed. Overall the customer service was okay, but I do think they should answer with the Overstock name because it would be far less confusing. I'd still call again if I had any other questions because after a little nonsense I was able to get help.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Overstock.com
Below is a sample of recent calls to Overstock.com, and their purpose. Are any of these similar to the reason you are trying to call?
Checking return status: "I'm looking for the return status on my order."
- From a call lasting 16m 5s , Nov 22, 2024 6:13 PM
Delivery status inquiry: "My grandson doesn't know when it's being delivered."
- From a call lasting 9m 5s , Nov 9, 2024 4:51 PM
Received wrong color product: "I ordered gray the gray chairs, and I received beige."
- From a call lasting 17m 29s , Nov 5, 2024 2:51 PM
Inquire about past order: "I'm trying to find out our past order."
- From a call lasting 9m 42s , Nov 1, 2024 9:07 PM
Return refund inquiry: "I'm calling to make sure that I filled out a return form, and I forget how much it was costing to return?"
- From a call lasting 18m 41s , Oct 27, 2024 8:54 PM
Information about why customers call Overstock.com is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Overstock.com will reply our your email.
As a last, sometimes only, resort- Overstock.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Overstock.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Overstock.com agent. This phone number is Overstock.com's best phone number because 21,912 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-843-2446 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. The Overstock.com call center that you call into has employees from St. Louis, MO / Jamaica and is open Mon-Fri 8am-12am, Sat-Sun 9am-9pm ET according to customers. In total, Overstock.com has 1 phone number. It's not always clear what is the best way to talk to Overstock.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Overstock.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Overstock.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
