Netgear Customer Service Issues

I just set up my Orbi RBR 20 with a satellite and connected it to my cable modem. Speed tests around the house show close to the 300Mbps speed I'm paying for. However, my Samsung smart TV connected to the Orbi has slowed down when streaming Netflix and Hulu, with frequent stops for "loading..." throughout shows. Before the Orbi, I used a router extender providing less than 20Mbps near the TV and had better loading times. I contacted Samsung support, and they suggested the TV could stream up to 100Mbps. I reset the TV to factory defaults, but it didn't improve the loading issues. Any suggestions on how I can improve the TV streaming speed?

I'm having trouble logging into my router, which I've done before without issues. It's asking for security questions that I never set up. I keep my information written down, but these questions are unfamiliar to me. Despite changing passwords regularly, I can't get past these unexpected security queries. I was promised a 5-minute connection time with NetGear by GetHuman, but it's been over 30 minutes with no response. I'm starting to doubt the legitimacy of GetHuman, as it seems more like a ploy to gather contact details for other purposes rather than helping customers connect with NetGear's technical support for legitimate assistance.

I purchased the Netgear Mesh router from Best Buy on 08/21/18. I encountered issues with the router and contacted Netgear support, creating case No.[redacted]5. They advised me to return the item for a replacement. I kindly request to change the country of purchase to the United States and issue an RMA for the replacement. My relative will send the defective product back by September 10th. Please ship the replacement to the following address: AVINASH REGO C/O DONOVAN REGO, [redacted] PEACHTREE ROAD, ALLENTOWN PA 18[redacted] USA. Mob [redacted] For further assistance, please contact Ms. Judith Bird at [redacted].

I have encountered frustrating difficulties with setting up my Netgear product. When I initially reached out for assistance with my Netgear router setup, I endured a lengthy two-hour phone call only to be advised to establish a private network via my building's internet. Recently, upon the completion of the network setup, I eagerly contacted customer support for guidance. Disappointingly, I was informed that assistance would only be provided if I paid $89 for phone support. The representative seemed unable to grasp my issue, repeatedly asking the same questions without comprehending my responses. The insistence on payment greater than the product's cost for setup assistance feels unreasonable. The level of customer service I've encountered so far has been lacking, leading me to feel disheartened and considering abandoning the setup altogether. The closure of my case seems to indicate a dead-end, portraying the Netgear product as inadequate and a wasted investment. Regrettably, this entire experience has left me immensely dissatisfied, to the extent that I have lost confidence in Netgear and will not be making any future purchases from them. - C. Roach

I am experiencing connectivity issues with my Netgear Nighthawk X6 (R8000) AC3200 router. Certain devices, like iOS 12 and iPadOS 13.0, keep getting disconnected despite entering the correct password repeatedly. On Android devices, it either connects or shows "Network Access Denied." Wired and Linux devices seem unaffected. I spent over £[redacted] on this router and expect it to work reliably. Solutions like moving closer to the router are not helpful as distance isn't the problem with authentication. I intended for this router to improve my internet connection, but it seems my old Virgin Media router might be a more reliable option.

I purchased the NightHawk X6 Model: R8000 on 8/14/[redacted] from Best Buy. Despite having multiple technicians and an IT instructor attempt to fix it, my internet speed through Cox of [redacted] Mbps is consistently below 40 Mbps. After discovering the radio inside the router may be faulty, I can only achieve 1 to 3 Mbps speeds, despite paying for [redacted] Mbps. Connecting via Cat 5 cable gives the correct speeds. We've tried rebooting, factory resets, and relocating the router with no success. Researching online, I found others with similar problems. My son provided a Synology router that performs much better, providing [redacted]-[redacted] Mbps wirelessly. I am seeking a refund for the Nighthawk as the Synology router meets my needs more effectively. Thanks, Anna R.

I have a Nighthawk AC1900 R7000 that I am trying to update. It has been out of service for a while, but now that it is back in use, I need to update it. Unfortunately, I have been unable to get a hold of anyone to assist me with this issue. I am contemplating purchasing a newer version of the Nighthawk, but if this is the level of product support I can expect, I may have to consider switching to a different brand. I am reluctant to pay for advice or technical support every time I require assistance. Can you provide any help with this matter?

I am attempting to install the Orbi as a new wifi system on our recently connected internet service at the shop. Since there is no existing internet, the setup will be from scratch. Unfortunately, we lack computers or phones with the necessary specifications to proceed with the Orbi setup. Our devices are older and can't run the Orbi app. I only have a Chromebook, which does not support the app either. Are there alternative ways to set up the Orbi for older phones to connect? I am contemplating returning the product as it appears unusable without newer mobile devices. I am disappointed with the Orbi's usability in our situation, especially since we just purchased it yesterday. It seems unlike previous systems we've used that were more straightforward to set up.

My NETGEAR AC1750 Smart WiFi Router R6350 is unable to connect to the internet. I attempted to reset the router, but it did not resolve the issue. Furthermore, after changing the password, I am now unable to connect to the router even when entering the password correctly multiple times. I have initiated a warranty replacement request and provided support with case number [redacted]4. The product serial number is 589286BB01BC2. Due to being deaf, communication via email is preferred for resolving this matter related to the warranty replacement.

After visiting the link on your site, I was unable to register my device as it was already registered to another user. I experienced difficulty accessing the router's control page yesterday, which may have led to confusion during registration. Fortunately, I have resolved the issue and the device is now functioning correctly. I am currently residing in the Philippines and would like to inquire if it is possible to obtain a power supply compatible with the 220V/60Hz power specifications here. My previous router was suitable for power input ranging from 100V to 240V, allowing versatile usage, unlike the current one which requires a power converter for use with a US power outlet. Kindly advise me on where I can purchase a power supply that aligns with the local power standards. Your guidance would be greatly appreciated.

I purchased a router for my Xfinity Internet on 1-13-[redacted]. Unfortunately, it stopped working on October 20th. Despite Xfinity coming out three times to run tests and reboot the router, they confirmed it is defective and will not work again. I am currently unable to use the router and have to rent one from Xfinity until I receive a replacement. I've been on hold for over an hour trying to resolve this issue. I prefer not to troubleshoot as I've already spent a lot of time on it and worry it will cause more service disruptions. I am willing to send the defective router back for inspection or request a replacement. This situation is causing me undue stress, especially considering my health condition. I have the purchase receipt and can provide it when necessary.

I am having trouble setting up remote management on my new router. The system indicates it is registered to another account, but I have checked all possible accounts and found nothing. I attempted to find a solution through the online community, but to no avail. The app is stating I am not eligible for tech support anymore. When I bought this router, I assumed all features would function properly without extra charges. I shouldn't need to pay extra to contact Netgear for assistance on an unresolved issue. I have been attempting to resolve this issue for nearly a month through GETHUMAN.com, and it remains unresolved.

I recently bought a Netgear support subscription that ended on 10/30/19. On 10/31/19, it renewed automatically. I no longer require the support and wish to cancel it. I am seeking written confirmation of the cancellation to ensure it won't automatically renew again. If feasible, I would appreciate a refund for the remaining balance of my current subscription. Thank you for confirming the cancellation of the subscription. - S. Delson

I purchased a modem that worked for 6 months, but started going in and out since October. It has not stayed connected for a full day in over a month. After working with Comcast and receiving a new modem from NetGear, the issue persists. I spent over $[redacted] on the modem and hours on tech support calls with no resolution. Comcast blames NetGear, and NetGear blames Comcast. I am frustrated with the run-around between these two companies. I am requesting a refund and will return the modem. This situation is unfair, and I just want my money back.

Hello, I bought the ARRIS SURFboard (SB6190 Black) Docsis 3.0 Cable Modem on October 23, [redacted]. However, I am experiencing internet connection issues. The cable company has checked and replaced cables, reconfigured the setup, but the problem persists. I contacted Amazon for support, but the return window closed on November 23, [redacted]. They suggested reaching out to the manufacturer for warranty assistance. I would appreciate your prompt response. Thank you.

I am currently facing issues installing the Orbi router and two satellites. I used the app and followed all the necessary steps. Even though the satellites are showing blue lights, indicating they should be easily found, unfortunately, the system keeps informing me that no satellites have been detected. We don't have a modem, just a fiber optic internet connection with a data jack (Ethernet port). The Orbi is connected directly to the router, which is a T-Mobile one as recommended by the Best Buy Geek Squad, where we purchased the equipment.

I have a NetGear NightHawk router connected to AT&T internet and a NetGear Modem Router (Model: C6250) and a NetGear WiFi Extender (Model: EX7000). To improve my network coverage, I'm exploring if I can set up the NightHawk Router as the main internet source and connect it directly to either the Modem Router or the WiFi Extender for better connectivity. I am looking to avoid connecting all devices directly to the NightHawk Router due to speed and range limitations. I want to utilize my AT&T unlimited data instead of purchasing internet from a local provider. Any suggestions or insights would be appreciated. Thank you.

I contacted Net Gear on approximately 11/27/[redacted] regarding an issue with my router. They assured me there was no problem with the router and transferred me twice to reach someone at Bay Leaf Technologies. The technician claimed there was unwanted software on my computer and charged me $[redacted].99. When I checked the email receipt, it was from a company called MICROTECH. I tried calling them with no answer. Another Bay Leaf Technologies told me it might be a scam. I disputed the charge with my credit card company. The situation seems suspicious, especially since Microtech is linked to a residential address in New Jersey. I'm unsure if this is a legitimate service or not. I suspect foul play and worry about potential keyloggers on my PC. Considering getting a new computer. Any suggestions are welcome.

I purchased a Netgear [redacted] V2 wireless router back in February [redacted], and I have been satisfied with its performance. I am currently in the market for a VPN that will be compatible with my router. Despite purchasing one, I discovered it requires flashing to work with my device, specifically needing a firmware like Flash DD-WRT. When inquiring with the VPN provider about the flashing process, they directed me to seek assistance directly from you. I would appreciate any recommendations you may have for VPNs that can be used with my router without the need for flashing. Additionally, I am curious about the safety implications of flashing my router.

I would like to discuss Case #[redacted]3 that I opened with technical support regarding being double charged for services on 12/18/19 under Case No: [redacted]1. Initially, I attempted payment with my Capital One card, which seemed unsuccessful, prompting me to use my Chase card for payment. To my surprise, the Capital One payment also went through the following day. The customer service representative advised me to email photos of both credit card statements to [redacted], which I did on Monday. I was assured a response within 24 hours, but as of now, I haven't received any updates. I am seeking assistance to rectify the $[redacted].99 overcharge. Can you offer support or direct me to the appropriate department?