Netgear Customer Service Issues

My camera is currently on but fails to record any incidents. Notably, it shows a 20% charge, whereas the other camera, which has the same settings, displays a 50% charge and is functioning correctly. The other camera (C) is recording incidents without issues. Both cameras were purchased simultaneously and initially worked flawlessly during set-up. This problem only arose approximately 3 days ago. Prior to the recent issue, the system functioned perfectly for around 10 to 11 days.

I am frustrated with the service I received from Netgear. When I called to address an issue with my modem, the representative offered a 6-month warranty for $19.99 but ended up charging me $97.71 plus an additional $49.99. After contacting customer service again, they promised a refund in 2-3 days, but it is now taking 5-7 days. Furthermore, the email I received about the refund only mentioned refunding 70% of the $49.99 network fee, not the $97.71 overcharge. To make matters worse, when I tried to follow up on the issue using the link provided in the email, I discovered that the support case had been closed. This experience has been frustrating, and I am considering taking further action if the issue is not resolved promptly.

I purchased an AC1200 Wi-Fi range extender from Best Buy on 5/24/[redacted] but had trouble setting it up. I contacted tech support and Garry helped me remotely, charging me $[redacted].99 for a three-month service. He also offered a firewall for $[redacted].99, which I declined the next day. Following the tech support, I contacted my internet provider, AOL, who remotely checked my computer, removed additional files, and offered a $4.99 monthly service which I activated. AOL expressed surprise at the high fees I was charged by tech support compared to their service. I feel I was misled and overcharged by the tech department, paying $[redacted].02 more than what AOL would have charged. I plan to inform my [redacted] coworkers at the manufacturing plant where I work, as well as the broader company of 75,[redacted] employees. I intend to raise this issue with the local media in St. Louis, where I reside. I have also emailed myself this feedback for my records. Thank you, Tom Plasick.

I recently purchased the Arlo Pro 2 4-camera system and downloaded the Arlo Smart Premier program on my Google Pixel phone. Although I receive email notifications, the push notifications are not working as expected. Despite resetting the system, the issue persists. I read online that others have faced similar problems and some say Arlo does not support push notifications on iOS devices. I am unsure if this applies to my Google Pixel. I would appreciate detailed guidance on how to enable push notifications on my phone, as a quick alert is crucial for security purposes.

Regarding Case #: [redacted]6- On July 20th, I exchanged my old Netgear Nighthawk R8000 router. It was brought to my attention that my service contract had expired, requiring a new $[redacted].99 service plan. However, my bank card was charged $[redacted].99 instead of the agreed-upon amount. I was assured by a supervisor that the extra charge had been cancelled on 07/22/[redacted]. I subsequently purchased the $[redacted].99 one-year service plan on the same day. It has now been 24 days since I was promised the refund, but I have yet to receive it. My bank confirmed they have not received any refund. Despite my attempts to follow up, I have not received any refund notification or funds. This situation is unacceptable, and I demand prompt resolution. I have already contacted Netgear's Regional Office and will file a complaint with the Better Business Bureau if this matter is not addressed promptly. Your immediate attention to this issue is required, as I am growing increasingly frustrated with the delay in receiving my $[redacted].99 refund.

I recently purchased a NETGEAR Nighthawk AC1900 (24x8) DOCSIS 3.0 WiFi Cable Modem Router Combo (C7100V-100NAS) certified for Xfinity. After setting it up and initially having it work, I found that upon returning from church, my Internet and WiFi were no longer functioning properly. Despite various resets and speaking with Xfinity customer service, the issue persists. Any advice or assistance would be appreciated. Thank you.

Hi there, I have a suggestion for you regarding the Arlo gen one system we have at home. We really enjoy using it, but there is an issue we face. When the cameras are mounted outside in our garden, the motion sensor gets triggered frequently by my parents who enjoy working in the garden. This drains the battery as we often receive multiple notifications on our phones. We end up turning off the cameras to conserve battery, but sometimes forget to turn them back on. This has led to unwanted incidents going unrecorded twice now. I propose a simple update to the app where we can schedule the cameras to be off for 3, 6, or 12 hours and automatically turn back on afterward. This feature would greatly benefit my family and me. Best regards, V.C. Sweden

I have a Netgear router and I am considering adding an Orbi system to my setup. I am experiencing issues logging into the Mynetgear / community.netgear.com website. Whenever I try to log in, it indicates a wrong password. Even when I attempt to reset my password, I encounter an error message. I have also attempted to register a new account using a different email address, but unfortunately, I face the same error message. I couldn't find any resources on your site providing support for login difficulties to the Netgear Community. The only guidance available is to reset the password, which I have attempted, or to create a new account, which also gives me errors.

For the past month, we have been experiencing a recurring issue on all our home devices. Around 70 to 80 percent of the time, when trying to access various web pages using known links or bookmarks, or apps, we encounter a delay followed by an error message that reads: "Cannot Open Page - A server with the specified hostname could not be found." This problem persists across our desktop computer and four different iPhones and iPads. Interestingly, when using only cellular data without wifi, the mobile devices function normally. Our internet service provider, Spectrum, has checked our connection and modem today and found no issues. I suspect there may be an issue with the router. Despite restarting and powering it off and on multiple times, the problem persists. I have always been satisfied with the router's performance and hope we can troubleshoot and resolve this issue soon.

I am currently configuring a router to work with a Cox Communications CIDR block. I want to ensure that devices with fixed IP addresses connected to the router can be accessed from the internet. The internet connection is established, with the correct WAN address, subnet, and gateway settings, and the internal CIDR devices are linked. However, the communication between the internal devices and the external network is restricted. I believe that the NAT translation feature is blocking the visibility of internal devices to the WAN. I am looking for guidance on how to disable this limitation to enable seamless communication between the internal network and the internet.

I'm looking to upgrade my current Netgear Router, the Netgear 77 model, to the Nighthawk X4S AC [redacted], R7800-100NAS, as our wifi usage has increased and the signal with the old model keeps dropping. Even though we don't do much gaming or streaming, I thought the Nighthawk X4S would be suitable for our needs. Unfortunately, I'm facing an issue where the new router won't connect to the internet. Despite trying various suggestions from forums, like restarting my Charter Spectrum modem and resetting the router, I still can't establish a connection. If anyone has any advice on how to resolve this problem, I would greatly appreciate it.

I purchased the Netgear WiFi extender (model EX2700-100UKS) from Amazon UK on March 7, [redacted], and it was delivered on March 9, [redacted]. I have successfully connected it to my router using WPS. The power light, WPS, and Router link LEDs are all solid green. I can see the new extended network name on both my PC and mobile devices. However, when I enter my network password, I receive an error message stating, "Can not connect to this network." I have attempted to reset the extender multiple times with no success. If I do not receive assistance from Netgear within 24 hours, I will return the item for a refund and purchase a different brand. The serial number of the item is 4GG7895E04EA4.

I'm having trouble updating my firmware. Despite registering the product when purchased, when I checked online, it shows no current products registered. I managed to update the firmware before with difficulty, but this time I couldn't even log in with the Admin password. I downloaded the update, but there was no exe. file. My model is WNDR3400v3 from around [redacted], and I now use a new Mac iOS desktop. Since I receive notices for firmware updates from you, I assume you have my information. Can you assist? Gary L. Olsen [redacted] Rudgate St Southgate MI [redacted]

I own a Netgear AC1200 and a Nighthawk EX7300. Recently, I was told by support that the AC1200 isn't meant to be an extender, but that was my intention when purchasing it. My issue is that the signal strength from our router is too weak for our 4 Ring cameras. I plan to use the AC1200 as an extender to our router WPA and then have the Nighthawk EX7300 serve as a "repeater" extender to the AC1200 for the rear Ring Cameras. Alternatively, should I connect the EX7300 to my router and the AC1200 to the Nighthawk EX7300? The instructions are unclear on how to rename the extended network once connected. Though the signal strength appears strong, I get a "No internet, secured" message on my computer. The support team's conflicting information on using two extenders together was frustrating. I need to purchase an additional antenna for the AC1200. Any help is appreciated. Thanks, Mark P. [redacted].

I recently experienced frustrating technical support with Netgear for my router and Samsung DVR. Netgear's customer service line frequently disconnected me and transferring me around, resulting in a prolonged 3-hour wait for tech support. Their solution was to sell me an expensive firewall between $[redacted].99 to $[redacted].99, claiming it was essential for fixing issues. However, when Samsung's tech support swiftly resolved the problem in 3 minutes without any sales pitches, it left me considering future support options. Dealing with Netgear's long wait times, disconnections, and pushy sales tactics contrasts greatly with Samsung's efficient and direct assistance. I am inclined to seek products elsewhere due to Netgear's lacking customer service and IT support. It's crucial for Netgear to improve their service to avoid losing customers, especially with the impact of negative word-of-mouth reviews.

I encountered multiple issues today on the Netgear site. I faced frequent logouts and errors recognizing my password, although it has not been altered. Upon accessing the "Register Product" option and entering my Serial # and Purchase Date for my C7000 – Nighthawk AC1900 WiFi Cable Modem Router (Serial #442D847JA17A8, purchased on July 12, [redacted] at Best Buy, Tuscaloosa, AL), I consistently received an error message prompting me to try again. These problems persisted across Firefox 66.0.3 and Internet Explorer 11.0.9[redacted]7. I aim to successfully register my router without enduring long waits on Customer Support. Could the site be experiencing technical difficulties preventing me from completing the registration process? Any assistance you can provide will be greatly appreciated. Thank you.

On May 1st, [redacted], I contacted Netgear at 1-[redacted] and spoke with James about removing hackers from my computer. I inquired if he was an authorized technician and provided my name and credit card information when asked. I declined to provide my driver's license and James suggested processing the transaction via check instead. Despite my concerns, Roy assured me he was with Netgear before transferring me to James for the transaction. After calling Netgear to verify TechMax's affiliation, I discovered they were not part of their support team. Upon learning this, I canceled my support with TechMax. Subsequently, they attempted to cash the check, but it was already canceled. It is important that investigations are conducted regarding this company posing as Netgear Technical Support.

Hello, Netgear, I recently experienced an issue with the Netgear Genie log in button disappearing after hard resetting my AC1200 WiFi Range Extender. Despite using the extender for years and being able to log back in after previous resets, I am now limited to setting up a "New Extender." The email and password I normally use for Netgear Genie are not working on the main Netgear website. Unfortunately, without proof of purchase due to the item being bought years ago, I am unable to register on the main Netgear website. Furthermore, when attempting to register, filling out the form and clicking "Yes" results in the button being unresponsive on Google Chrome or redirecting me back to the "New Extender Setup" page. A straightforward "Already a member login" button like on other websites would greatly assist in resolving this issue. I look forward to your prompt assistance in resolving this matter. Thank you, Kerry

A few hours ago, I decided to unplug my Netgear R6220 router to tidy up my office. When I plugged it back in, along with the cables for my PC and game console, it suddenly wouldn't connect to the internet. Despite reconnecting through WiFi, the connection speed was extremely slow, ranging from 1down and 5up to 39down and 10up. My PC wouldn't connect at all, showing an error message "Ethernet doesn't have a valid IP configuration." I attempted to use the Genie app to resolve the issue but kept encountering DNS and gateway errors. I have checked all connections, reset the router and modem several times, and confirmed the modem is functioning correctly. Despite my efforts, I'm still facing this connectivity problem and feeling lost and frustrated. Any assistance would be greatly appreciated.

I have noticed a significant drop in the number of recordings on my Arlo app since May 28, [redacted]. While the app still allows for live viewing, it has only captured about five recordings. In the past, any downtime experienced usually lasted 1-2 days at most. Since my granddaughter has moved in with me, I rely heavily on this system for security now more than ever. Apart from these recent issues, I have been satisfied with the system until now. The effectiveness of the cameras relies heavily on the functionality of the app. It is crucial for me that this system gets back to proper function. I truly hope for your prompt assistance as I am not keen on considering a different security solution. Thank you, Sheryl S. Jonesborough, TN [redacted]