Netflix Customer Service Issues

Please consider returning One Day at a Time to Netflix as it includes themes that many people can relate to. For example, one character's struggle with vaping leading to addiction, another character coming out as a lesbian and addressing harassment, as well as a third character dealing with alcoholism and returning to rehab. The show depicts a family facing difficult challenges but finding strength in their non-biological connections. The portrayal of a single mother navigating relationships resonates with many, while the storyline of a biological father struggling to accept his daughter's identity can also be relatable. Bringing back this show would provide viewers with a relatable and meaningful series to connect with.

Hello, I hope you are having a good day. I noticed charges on my Netflix account, which was canceled on May 20, [redacted]. Despite not using Netflix since then, this morning I was shocked to see a $7.99 EUR charge on my bank card for Netflix. I have evidence that I successfully cancelled my membership and nobody else has my login details. Lately, I've been receiving emails from Netflix trying to convince me to rejoin. I've been trying to save money and it was disheartening to see the unauthorized charge. Given my current financial situation, the money was meant for a medical bill, which equals $18.08 in my currency. I truly hope for a refund as I can't afford this expense right now. I appreciate your understanding and prompt attention to this matter. Thank you.

I am experiencing difficulty updating my account. I inadvertently missed the renewal date, only realizing when I couldn't access Netflix. Upon trying to update, the system requests verification from the bank, which I have been unable to provide. My bank details are in order as I have used them today for other services. It would be beneficial if I could make a manual payment like I did initially, rather than relying on automatic access. I have attempted to update from various mobile devices, eventually resorting to my old phone which is registered with the associated bank. I even attempted to create a new account, but that was unsuccessful. Perhaps you could remove the bank verification from your system to start fresh. I am willing to forgo the initial discount this time, as I have already benefited from it.

I am unable to update my account on Netflix. I forgot to renew it on time, and now I can't access the service. When I try to update, it prompts me for bank verification, but then it doesn't go through. My account is functional as I used it today for other services. I have tried updating from different mobile devices, but it only worked on my old phone, which has the bank number. Opening a new account didn't solve the issue either. Maybe deleting the bank information from your side would help. I suggest starting fresh without the initial discount since I've already used it. Hopefully, this will resolve the problem. Thank you 🌸

Dear Netflix, I want to express my gratitude for the hard work you put into engaging viewers. While watching your Jesus film, I found a scene unsettling and rated it negatively. I then noticed that the synopses of other suggested films seemed somber. I appreciate your ability to connect with the current societal trends, but I believe that viewers seek movies that evoke emotions and transport them. I suggest creating films that inspire hope as faith, hope, and love are enduring sentiments, with love being the most significant. These emotions have the power to captivate audiences. A society devoid of hope falters, and the same applies to films. I encourage you to create narratives that tap into the well of hope, which can lead to transformative experiences for individuals and cultures. Thank you for your work, and please excuse the poetic tone of my message. Your efforts are truly valued.

Hi, I wanted to share my love for Netflix. However, I also hope our voices as paying customers are considered. My autistic brother adores "Anne with an E", and it's disheartening there won't be more seasons. Can we please have one more season to make him happy? Thank you for hearing me out. Sincerely, a faithful customer.

Dear Netflix team, I am writing concerning a significant issue with my payments. Despite updating my billing information from one card to another, money has been deducted from both cards for the past 11 months. I have tried canceling the membership, updating the billing details, and using the new card, yet the double deductions persist. This situation is distressing, especially during these challenging times. I cannot sustain paying [redacted]+[redacted] every month to Netflix. I urgently request a thorough investigation into this matter and a refund for the duplicated charges. Your prompt attention to this matter is crucial. My Netflix ID is [redacted], and you can reach me at [redacted] or [redacted]. Thank you for looking into this issue promptly. Sincerely, Satyam K.

I have been unable to watch any movies this month. Every time I try to access a movie, Netflix says there's a payment issue. Checking my online banking, I found payments of $12.95 were deducted on 7/1, 6/1, and 5/1/[redacted]. I would have reached out earlier, but my bank account was frozen on 7/9/[redacted] after $1,[redacted] was taken. I have resolved the issue, and the bank may pursue charges. As a long-time Netflix member, I request to have my service restored. Thank you, Alan Wallace. P.S. I have referred many new customers to Netflix over the years; happy customers spread the word.

Hello, I wanted to share my concerns regarding what I perceive as excessive political correctness in Netflix content. I am considering canceling my account due to the portrayal of homosexuality, which I find distasteful. I also find issue with the representation of black characters in series like "Cursed" and "Letter for a King." While I want to clarify that I am not racist nor intolerant, I feel it is important to maintain historical accuracy. I believe that such depictions could misinform future generations about historical figures like King Arthur. I urge Netflix to reconsider its portrayal of certain characters and events to uphold historical accuracy. I hope my feedback reaches your superiors and prompts a discussion on this matter. Thank you for addressing my concerns. Regards, M.N.

I have hearing difficulties, so I heavily rely on closed captioning and subtitles to fully enjoy shows and movies. However, I've noticed a problem with foreign content. The captions are accurate for the default language but disappear when English is spoken. This leaves me confused and missing important parts of the plot. I would really appreciate it if this issue could be resolved.

I signed up for Netflix a day ago. When I tried to watch a show tonight through Chromecast, I couldn't find the button to play it. I followed the instructions on their help pages with no success. After spending hours on their chat support without a resolution, I decided to cancel my subscription. When I asked for a refund for the remaining month, they told me to contact my device manufacturer. My iPad and Chromecast work fine together with other apps like YouTube. During the chat, they abruptly ended the conversation. They mentioned they don't provide refunds. I am based in Australia and unable to input my number.

Lately, I've noticed that my service has been filtering language improperly, affecting my ability to watch movies and series with audio. I am contemplating canceling my subscription temporarily and exploring other options like Staz, although I truly enjoy Netflix and often recommend it. Being on a fixed income, I have to weigh my choices carefully. Please investigate this issue and respond. Thank you. I will stick with the service for now, but I might return later if the experience improves to match my initial satisfaction when I first subscribed. Thank you.

Hello, I have a YouTube channel called FANTASY DRAGONS, dedicated to reviewing web/TV series. I completed a video titled "5 Netflix shows to binge if you like Stranger Things" that I plan to upload next week. I have been trying to obtain copyright permission for the following trailers for the past month to ensure my video complies. I have reached out to several Netflix contacts but have not received any responses. The video is not for profit, and I would appreciate your guidance on obtaining the necessary permissions to avoid any issues with my channel. If you prefer that I do not upload the video, kindly contact me via email. Here are the trailer links I am seeking permission for: 1. "I'm Not Okay With This" Official Trailer: [redacted] 2. "Stranger Things" Season 3 Trailer: [redacted] 3. "Locke and Key" Trailer: [redacted] 4. "Riverdale" Season 1 Trailer: [redacted] 5. "Chilling Adventures of Sabrina" Trailer: [redacted] 6. "Dark" Season 2 Trilogy Trailer: [redacted] Thank you for your assistance!

Hello, I have a YouTube channel called FANTASY DRAGONS dedicated to reviewing web/tv series. I am seeking copyright permission to use clips in my upcoming video "5 Netflix shows to binge if you like Stranger Things." Despite reaching out to Netflix via email over the past month, I have not received a response. The video is ready for upload next week, and I want to ensure compliance before proceeding. This video is not for profit, and any guidance or permission from Netflix would be greatly appreciated. Should there be any concerns about the content, please reach out to me via email to avoid any issues. Thank you for your assistance in avoiding strikes on my channel.

I have some feedback regarding the ICE immigration show. While I understand the need to tell the stories of those affected, it is important to remember the larger issue of immigration's impact on society. Highlighting the costs and criminal activities associated with illegal immigration would offer a more balanced perspective. Upholding laws and immigration regulations is crucial to maintaining order. By following legal procedures, individuals can avoid the hardships that come with unauthorized entry. It is essential to consider the consequences of unchecked immigration and the importance of accountability. Balanced and impartial reporting would benefit all viewers.

I am currently living in Belgium and initially created my account while residing in Italy. I have noticed Belgian TV series on Netflix that I am interested in watching. However, when I clicked on the link with the associated series code, it redirected me back to the browse page. I am aware that Netflix content availability is dependent on the country you are in, but I'm puzzled as to why I can't access these series from Belgium, where they were produced. I attempted to access other series by rewriting the code, only to be informed that they are not available in my current location. I'm unsure if this issue is related to my account being created in Italy or if there is a different solution. Any guidance on how to resolve this would be greatly appreciated. Thank you for your assistance.

I need to check the status of my Netflix account. I am getting emails from Netflix on two different email addresses: [redacted] and [redacted] One of the emails mentions an issue with my credit card, but I doubt its authenticity since my BankAmericard ****.****.****.[redacted] is active and paying regularly. The account was originally set up by my daughter, who used it more than me. Now that she's married and unavailable, I need to fix the connection myself. I'm not very tech-savvy, so I have questions: Do I have one or two accounts? Which email is linked to the account? How can I identify my Netflix account when reprogramming my Roku? Is there a password associated with it? Please reply to [redacted] Thank you, D. Hajek.

I tried to locate a specific contact number or email address to address concerns but couldn't find clear information. As a long-time supporter of your products, I'm finding it increasingly challenging to continue without seeking clarification. I reside in California, identifying as a Democrat, a common affiliation in this area. Your significant donations to repeal civil rights laws protecting minorities and preventing discrimination are deeply troubling to me. I'm seeking reassurance considering there are typically two sides to every issue, with reported "facts" often being subjective. I value your products and hope you can address my concerns, as customer awareness of such matters plays a crucial role in supporting a business. I understand if my values are not aligned with your company's beliefs and respect your decision if my patronage is not desired. Discrimination and dishonesty are deal-breakers for me, and I hope we share similar views on these matters. Thank you for taking my concerns into account.

Hello, my name is Emmanuel. This morning, I noticed a deduction from my bank account that I'm unhappy with. I've decided to cancel my Netflix membership today as I haven't been using it regularly. I was planning to end my subscription on the 15th of August, but to my surprise, it was automatically renewed a few hours ago. I would appreciate it if my membership could be canceled, and a refund processed. Thank you.

Hello, I've spent one and a half hours attempting to resolve an issue with two of your colleagues and Virgin Media. They couldn't help with the double payment I made yesterday for the service as mentioned in the email I responded to, and my usual payments to Virgin. After being told to cancel everything and start over on September 14th, there was no mention of a refund for the extra payment. Despite following the instructions in the email and paying again, Virgin confirmed there was no issue with my payment. Now I'm being charged by both Virgin and your company for the same account. I'm seeking a refund and a return to my previous account status. Thanks, Di