Netflix Customer Service Issues

Dear Customer Service, I received an email claiming to be from your company stating my payment was declined. The email contained a link to rectify the billing issue, which redirected me to a page requesting personal information. I provided my name, address, age, and card number, but became wary when it asked for my sort code and account number. I decided not to proceed with the request, and as a result, was locked out of my Netflix account. I was concerned this might be a scam, as it seemed unusual for Netflix to request such sensitive banking details. To be safe, I logged in directly to Netflix through Google, verified my billing information, and confirmed that my last payment went through successfully on May 8th, with the next payment due in June. I kindly request clarification on whether this was indeed a scam or an error on Netflix's part. Your prompt response would be greatly appreciated. Sincerely, E. L. Burningham

I installed the Netflix app in April [redacted] to explore the content during the free trial period. However, I found it uninteresting and deleted the app within two weeks of the trial. I was surprised to see a charge of Rs. [redacted] on my HDFC credit card, even though I never watched anything on Netflix. I request a refund of the charge. Please ensure no further debits are made on my card starting from May [redacted]. I reside in Mumbai, Maharashtra, India. Thank you for your prompt assistance.

I am not interested in any further trials, even if they are free. I do not have time to go into details about your app as I am 77 years old and not very tech-savvy. Please ensure that no more charges are made to my credit card for Netflix, as I am not interested. Please confirm quickly. Also, confirm that you will refund the wrongly charged Rs. [redacted] for April [redacted], as I declined to continue with Netflix. Thank you. Regards, Ashwin J. Mobile numbers: [redacted] and [redacted]. My original number [redacted] is where I downloaded your app. I lodged a complaint from that number yesterday. My email is [redacted]. You can confirm with me via phone or email.

Hello, I am Jenna Donahue, an 18-year-old from Chicago, IL. While browsing Netflix, I noticed that I have watched most of the content available. This led me to explore ways to potentially earn money from watching these shows and movies. I prefer email for communication as I am cautious of some websites. I understand Netflix likely receives many emails like this, but I wanted to express my interest in a job involving watching Netflix content and creating summaries or related information. I truly enjoy the platform and spend a majority of my day watching it. Thank you for considering my request. Looking forward to watching more content! Best, Jenna D.

I stopped watching traditional networks because they kept canceling shows too quickly, making it hard to get invested. Now, Netflix is doing the same. The way they decide which shows, like Travelers, stay on air is flawed. The pandemic bought you some time, but the end is near. People are fed up. I'm selling my stock as this mismanagement will impact prices soon. Trust human instincts over computer metrics. Shows need time to find their audience, don't pull the plug too soon. It's frustrating to see good shows go. Excited to see what comes next.

I recently watched Netflix's South African show "Blood and Water" and was amazed by it. However, I noticed some similarities to a story I created back in year 6 called the "BFF Series," specifically a book titled "Tallulah Tashu." In my story, Tallulah's sister was kidnapped from the hospital as a baby, a plot resembling Puleng's in the show. I had outlined this story long before watching the series, and I am now worried about the similarities. I want to ensure that there was no copying involved and need an email from Netflix to confirm this. I have limited proof of my story from that time, mainly a list of character names created in year 7. Having this confirmation from Netflix would help me proceed with publishing or entering my work in competitions, as it is a favorite story of mine.

My elderly father, 75 years old, mistakenly thought he had cancelled his Netflix account when he moved to a new residence for better care, assuming it was linked to his WiFi subscription. Netflix has continued charging his social security benefit card for over a year without his knowledge or even accessing the account. While I acknowledge this was his oversight, he is struggling financially, and at his age, he may not grasp certain technological nuances. He humbly requests a refund as a gesture of kindness and understanding in this situation. Please reach out if further information is required. - J. Bettencourt

Hello, I'm looking for assistance with an issue I encountered. I am Syeera from Malaysia. I subscribed to Netflix on March 11, [redacted], opting for the mobile plan at RM17. While watching a movie, my Netflix app suddenly signed out on March 16 at 12 AM. When I tried to sign back in, the app claimed my email was not found. Despite my attempts to reset my password and sign up on the website, the system prompted me to choose a plan as if my subscription was nonexistent. Eventually, I assumed my Netflix account was deleted, leading me to create a new one. Even when trying to pay via mobile phone billing, I faced issues with the code verification on the website, forcing me to give up. Remarkably, I found my March phone bill included the RM17 charge despite my account deletion, and in April, I was billed RM55 without selecting a plan. This ordeal has led me to suspect a security breach, and I urgently need to halt mobile phone billing. I reached out to Netflix privacy on May 19 to delete my account promptly, although I had not finalized my plan selection. I kindly request assistance in preventing further charges through my mobile phone billing method. Your support in this matter would be greatly appreciated.

From: M. George <[redacted]> To: Netflix <[redacted]> Cc: Bcc: Date: Thu, 4 Jun [redacted] 01:02:31 -[redacted] Subject: Re: Start watching today. I am currently in India due to travel restrictions. My American credit cards have not been working for payment. This will be my final attempt. Phone numbers: American - [redacted], Indian - [redacted]. Is the first month a free trial period? Thanks, M. George On Wed, Jun 3, [redacted] at 6:43 PM Netflix <[redacted]> wrote: > Unlimited TV programmes and films are ready to watch.

When I open the app on my PC running Windows 10, I see a few moving red dots at the top, or sometimes none at all, followed by a black screen. I've tried troubleshooting by resetting the app and uninstalling/reinstalling it. However, after logging in and selecting "who's watching," the screen goes black and doesn't load. I've also made sure to allow the inbound connection through my firewall and flushed the DNS using the command prompt. Despite these efforts, I haven't been able to resolve the issue. I even checked for updates, but the last modification date was 6/6, so I'm unsure if that's when the problem started or if it's unrelated. Although the website works fine, I prefer using the app.

I am incredibly frustrated by repeatedly investing time in Netflix series only to discover that they have been canceled prematurely, leaving me hanging on a cliffhanger. It's unacceptable. This has happened with "Salvation," "V," "[redacted]," "Flash Forward," and others. I believe Netflix should require producers to at least create two episodes to wrap up the storyline if they choose not to continue a series. I've noticed that "V" attempted to do this due to the backlash from fans. Until Netflix ensures that series are completed, I will refrain from starting new shows on the platform. I hope Netflix addresses this issue, as I can't be the only one feeling this frustration.

Please link my Comcast account to Netflix. As a new Xfinity member, I was supposed to have Netflix streaming service paid for by Xfinity for a year starting after January 15, [redacted]. However, my Comcast representative did not inform me that I needed to link my Netflix account to my new Xfinity account. As a result, I was charged my usual Netflix fee as a streaming customer for 5 months starting in February and continuing through June. The Comcast Marketing Representative I switched with, Tricia, mentioned that my free year of Netflix could start in July and continue through June [redacted]. Thank you. Sincerely, Dr. William Letzkus Comcast Acct. # [redacted] Cell: [redacted]

Dear Team, I hope all of you are safe and well. I have been a regular customer for the past few months with the account under [redacted] Unfortunately, I couldn't pay last month's bill because my debit card expired, and I couldn't get a new card due to the COVID-19 pandemic. I am currently in my home country and will return to work as soon as possible after the pandemic. I kindly request if it would be possible to have a couple of months of Netflix subscription. If you could provide me with a Netflix voucher as a gift, it would be a huge help for me. I am feeling down staying at home without access to my Netflix account. Please arrange for a gift voucher for me if possible. I hope the Netflix team can assist me and my family during this pandemic. Additionally, I have encouraged my teammates to watch Netflix. Thank you very much. Best Regards, Your Dedicated Subscriber

My younger sibling has been battling depression and thoughts of suicide for some time without knowing what to do if she were to act on them. Approximately 10 weeks ago, she watched the first season of "13 Reasons Why." About 5 weeks after viewing it, we discovered her in the bathtub, mimicking the character Hannah Baker's actions down to the smallest details. The hospital informed us that had we found her just 30 minutes later, she may not have survived. This situation is truly distressing. While I acknowledge that Netflix is not directly responsible but rather the creators of the show, I am appalled that such content is accessible to vulnerable individuals. Instead of raising awareness, the show romanticizes suicide and implies that taking one's own life will make others regret and love you. This is not the reality. Witnessing my sibling in such a critical condition due to the influence of this show is something I cannot tolerate.

I expressed my frustration with Netflix's political agenda through customer support. Recently, I was informed that I didn't specify how Netflix could improve, although my criticism of their BLM stance should have made it clear. Companies like Activision faced backlash and had to reverse their decisions when customers voiced strong opposition. Netflix, take note - "get woke, go broke." It's best to avoid politics and let others handle it. Authentic Americans like me are tired of liberal ideologies. Please, Netflix, spare us the political agenda. We turn to your service to escape such topics. Pushing politics onto viewers will not yield the reaction you seek.

I am having trouble accessing Netflix on my TV. I can log in on my computer, but using my ROKU to sign in is challenging, especially for seniors. I rely on watching on TV due to poor vision. I encountered difficulty and interruptions while trying to sign in for an hour on my TV. Your service is not meeting my needs despite my monthly payments. Please assist me in resolving this issue. Thank you. - Jane Handler

I am a dissatisfied paid subscriber to Netflix. In December, Netflix stopped supporting the app on my Sharp smart TV, making me purchase a third-party streaming box. Now, with two streaming boxes, one works well, but the other was disabled this week due to DRM software. After speaking with online support, I discovered my Chinese generic Android 10.0 box is not Netflix-certified, although it came with the app and worked until I updated it to the latest version. Upgrading to version 7.60.1 caused only a green screen to appear. I didn't expect this consequence, feeling unfairly penalized by Netflix's DRM policy. I pay for the service and should use it on any device in my home. My wife and I need two functioning streaming boxes to watch different programs on separate TVs. I urge Netflix to address this issue and not block video to my uncertified box. They should support the device they compelled me to buy.

As a Netflix subscriber, I am disappointed by the recent changes from the company. Initially, the Netflix app no longer supports my Sharp smart TV, leading me to purchase a third-party streaming TV box to continue using the service. Additionally, I am now facing issues with another streaming box that has been disabled by Netflix's DRM software. Despite purchasing this box from Amazon.ca with the app pre-installed, the latest update has left me with a green screen instead of video playback. I was unaware that upgrading the app would render it unusable due to lack of official certification. I believe it is unjust to restrict my access to Netflix when I pay for the service and should be able to enjoy it on any device within my home. Both my wife and I require separate streaming TV boxes to watch different programs simultaneously. I urge Netflix to review their DRM policies to enable my device to access the full service.

My father wanted to try out Netflix, so I assisted him in creating an account and advised him about the free 30-day trial. I instructed him that during this trial period, we would select the package with the most users allowed to watch simultaneously. However, after the first month, we could switch to a cheaper plan. Unfortunately, there was an issue because my father got charged the full amount of $15.99 for the first month, which was unexpected. I suggested waiting until the end of the trial, but we were billed again. Now, I am contacting you to request a refund of the $15.99 for the supposed free trial or credit for the future. We want to switch to the Standard Plan at $12.99 per month moving forward. I understand if it's too late to adjust the charge for this month, but please ensure future autopay bills reflect the Standard Plan. I want my parents to enjoy Netflix, but if they feel deceived about the trial period, they might consider canceling. Please email me using the address provided below with a positive resolution. Thank you for your assistance. Email address: [redacted] Thank you for your attention and have a nice day. :)

Subject: Unauthorized Monthly Charge I am writing to report a concerning issue regarding an unauthorized monthly charge on my credit card for a Netflix membership. Although I signed up on 31/10/[redacted] for the basic plan at Rs. [redacted]/month, my Standard Chartered Bank Visa ending in [redacted] has been debited for a different account each month. The account details provided belong to someone named Mahi Singh, not me. I have taken steps with the bank and now reaching out to ask for immediate cancellation of this erroneous auto-debit and clarification on this fraudulent usage of my card. If actions are not taken promptly, I will be forced to pursue necessary actions at your end. Kindly address this issue and acknowledge the cancellation to my contact details provided. Thank you, R.P. Kolkata, India +91 [redacted] --- From: Netflix [[redacted]] Subject: Start Watching Today Hello, We are reaching out to help new members like you begin enjoying Netflix. If you have any queries, our online customer service is available. Finish setting up your account to start watching, and feel free to reach out for assistance. Best regards, Netflix Customer Service