Navy Federal Credit Union Customer Service Issues

I would like to inquire about a deposit of $[redacted].00 sent from USAA on September 2. As of September 8, the deposit has not reflected in my account. I am currently abroad with restricted access to my account due to server limitations. My access number is [redacted]. My name is Paul A. Quattropani, and my wife is Liudmila A. Quattropani. For contact in the US, you can reach me at 1-[redacted]. The debit card associated with the account ends in [redacted], with a security code on the back being [redacted]. I am unable to take calls overseas, so please contact me via email. Additionally, I request the current balance as of September 9, [redacted]. My daughter, Elizabeth Solovyeva, in San Diego, CA, will be available to answer calls at the provided phone number. I appreciate any assistance you can provide via email.

Hello, I'm Angus Fergusson. I have an EveryDay Checking & Share Savings accounts along with a More Rewards Amex ending in [redacted]. I'm unable to use the secure form from my account due to a dropdown menu error on Firefox for Linux 82.0. I've not received a response from my email to [redacted] My Amex card's chip has been damaged for some weeks now. I kindly request a replacement card to be sent to my address: [redacted] E Olive Way #4, Seattle, WA [redacted]. I believe this request shouldn't need additional security verification since I'm requesting a replacement due to the faulty chip. Thank you. Angus Fergusson

I'm currently unable to access my Navy Federal account and I am worried because there are funds in my savings account that I can't reach. I have forgotten my security code word, username, and password. Despite providing my social security number and other personal details, they are still unable to verify my account. I'm unsure why they suspect fraud. What steps should I take next?

On 12/15/20, I contacted to arrange a payment plan for my charged off credit card. However, my part-time job closed due to Covid and my full-time job cut hours. I'm facing setbacks in paying off my debt but was eager to do so. Despite my efforts to contact yesterday, I couldn't reach anyone. I have upcoming job interviews and am hopeful for better prospects. Due to my unstable income and living situation in a hotel, I kindly request to postpone my January payment and resume in February. Thank you. - M. Harps-Wilson

A few weeks ago, I applied for a personal loan amounting to $[redacted] over the phone. Unfortunately, the request has been denied, marking the second time this has happened. Despite being a member for five years and having a checking account, savings account, IRA account, and a credit card with you, I am puzzled as to why my request was denied, especially since my social security check is directly deposited into my account each month. Considering this, I may need to explore transferring my finances to a different institution. I kindly ask for a reconsideration of my loan request, as I am confident in my ability to repay the loan over a 12-month period.

I am seeking information on Human Free consultations for Louisiana medical marijuana cannabis programs approved by certified doctors like Doctor Penny Sue Walker at a CBC New Orleans dispensary. I am concerned about disruptions in service updates by the United States Postal Service and need assistance with my Wellcare CVS/Caremark plan. I am looking for updates on IRS tools requested over 5 months ago and oversight by the IRS regarding a bill due on 03/26/[redacted]. I have inquiries about Republic Financial Corporation billing and collections actions and seeking assistance with Economic Injury Disaster Loans. I am also requesting information about Better Business Bureau services in Louisiana. Any insights on correcting credit bureau scores and issues with JPMorgan Chase accounts related to Social Security disabilities would be greatly appreciated. Additionally, I am interested in Metro T-Mobile USA inquiries and railway technology accommodations. Lastly, I need help navigating IRS errors and COVID-19 relief for Louisiana households.

Navy Federal should prioritize resolving all account issues and consultations with regard to Louisiana medical marijuana programs. Approved prescriptions by Doctor Penny Sue Walker need to be processed efficiently. Customers should note possible disruptions in service updates due to postal service delays. It's important to address any outstanding bills with Entergy and IRS obligations promptly. Queries about financial matters should be handled with precision and care, ensuring fair treatment for all customers. Efforts to enhance credit scores and resolve financial disputes should be pursued diligently. Family accommodations and necessary modifications should be made as requested. Communication between various agencies and entities should be clear and transparent. Processes for resolving legal, financial, and administrative issues should be followed diligently for service improvements and customer welfare.

Dear Customer Service Team, I am reaching out regarding a recent experience we had with Navy Federal. As loyal customers, my husband, Richard B., and I decided to take advantage of the home loan perks offered. We applied for a jumbo loan of over a million dollars with a 20% down payment due to our excellent credit score. Unfortunately, we encountered several issues during the process. We felt unfairly treated and misinformed by your staff. Specifically, our loan officer, Erin McG., seemed to avoid us, and documents with incorrect figures were provided by Elisha J. When questioned, Elisha claimed she was unaware we were working with someone, which raised suspicions about how she had certain details about our loan without our input. Our interactions with Mrs. Alberta P. regarding the match guarantee also left us unsatisfied. As African American customers, we expected better treatment and professionalism. I kindly request a superior to contact me at [redacted] or via email at [redacted] to address these issues promptly. Thank you for your attention to this matter. Sincerely, Mrs. Bell

Hello, my name is Barbara Jean. On September 27, [redacted], I contacted your online customer service department and spoke with Lakeeva. It was my first time calling, and I needed assistance as I didn't have the access code required to register and get information about my account. Unfortunately, the experience was exhausting. I requested to speak with a supervisor, but Lakeeva mentioned none was available. I then asked to speak with her direct supervisor. After being on hold for over 25 minutes, I decided to drive while waiting for a supervisor. Chris eventually came on the line without apologizing for the extended hold. I informed Chris about the poor customer service experience, and when I got to my local branch, Liz resolved all my issues. Dealing with Navy Federal has been quite exhausting.

Our second stimulus check was issued to me, Sharon L. Dobkin, and my husband, Adam Dobkin's, shared joint account on Ritchie Highway in Glen Burnie. Unfortunately, the payment was declined due to the closure of our joint account. The stimulus check was sent to our account on January 4, [redacted]. After speaking with an IRS representative, I was advised to contact our bank, Navy Federal Credit Union, to resolve this issue. I am seeking guidance on how to update the payment details so future stimulus checks, including the second one, can be directed to my wife's Bank of America checking account. I will provide my wife's routing and account numbers for her Bank of America account. I aim to have any outstanding checks rerouted or accessible from our former bank, Navy Federal Credit Union.

In [redacted], I opened a checking and savings account with Navy Federal. After reporting potential fraudulent activity, Navy Federal closed my accounts. Despite my attempts, I couldn't access the available funds. Later, I discovered that the transactions I reported as fraudulent were valid. However, due to the fraud claims, my accounts remained frozen. Following their suggestion, I was advised to write a letter, but I can't recall the specifics. I need guidance on how to unfreeze my accounts and regain access.

Hello, I trust you are all doing well. I work as a Mary Consultant and recently received a cashier's check from Alfred Luccio. The check, dated December 8th, [redacted], was for Mary Kay Products for his daughter's wedding. He generously included a tip for my assistance. I am hopeful this could be a Christmas miracle for me as a single mom, providing a way to afford gifts for my children. However, I wanted to verify with your company first to ensure its legitimacy. Warm Regards, Krystal Blevins

I encountered issues while trying to open an account. First, there was an error online prompting me to contact customer service. After calling, I was directed to submit more information via a link that did not work. Following another call and a new link, I uploaded the required information but started receiving emails requesting it again. Despite successfully uploading, I received a letter in the mail asking for the same information. When I contacted customer service again, I was informed that tech support was unavailable and they couldn't assist further without an established account. This process has been frustrating and I simply want to successfully open an account.

I had a checking and savings account with Navy Federal Credit Union. Due to the pandemic, I faced financial difficulties and had to overdraft. Balancing bills, rent, utilities, and raising my child alone without support has been challenging. I couldn't afford gifts from my daughter's Christmas list, which saddens me deeply. I am ashamed and regretful about the account closures and ask for a chance to restore them. I've arranged for my VACP funds to be directly deposited, expecting $[redacted] in February. I just need less than $[redacted] to clear the balance. Thank you in advance, ~MBH

I recently deposited $[redacted] at a County Schools Credit Union ATM, but the machine shut down during the transaction, leaving me without an acknowledgment of my deposit. After contacting the credit union, they located my deposit but advised me to contact Navy Federal for the release of my funds. Navy Federal is processing it as a fraud case, which could take up to 10 business days. This situation has left me without any funds for car rental or purchase, causing me to lose a week's wages and leading to a challenging living situation in a rental car. I am currently dealing with unsanitary conditions and unstable housing, awaiting the resolution of this issue.

I recently checked the IRS website and discovered $[redacted] deposited in December [redacted], nearly a year ago. Unfortunately, I no longer have the address, phone number, or plastic ID associated with the account, making it challenging to access my funds. Despite providing a valid ID, I was informed that only a plastic ID, not a paper one, would suffice to withdraw the money. After a long trip, I was only able to retrieve $[redacted] of my $[redacted]. Now, I must wait for the plastic ID to access the rest of my funds. I have the account number, 4-digit PIN, and code word for verification. Why is a valid paper ID for Oklahoma not acceptable? I am willing to answer any security questions and share my history, but I refuse to be shamed for past struggles by outdated policies. I cannot recall specific addresses due to my experiences with homelessness. I hope they reconsider their approach to better assist clients with dignity.

I am disheartened by the lack of support in resolving my case with a deceitful manufacturer. Despite promptly reporting a malfunctioning product, the business only shared the manufacturer's details, refusing direct assistance. Subsequent attempts to contact the manufacturer have been fruitless, leading me to escalate the matter by filing a BBB complaint. To my surprise, Navy Federal Credit Union now deems the issue as resolved without refunding my $[redacted].06. Disappointed by this response, I intend to file another complaint with BBB against NFCU and consider involving the Office of the Comptroller of the Currency (OCC) to address this concerning situation.

I deposited two Navy Federal Credit Union cheques, each for $[redacted],[redacted] into my Barclays Bank account on March 27, [redacted], which was over 12 weeks ago. The total amount was $[redacted],[redacted]. Barclays recently converted only one of the cheques on June 20 and credited my account with £[redacted],[redacted].60. They are struggling to get NFCU to convert the other cheque. They mentioned that if they are unsuccessful, I will need to contact NFCU myself. Unfortunately, I don't have the cheque anymore and I am unsure which NFCU branch is responsible, but it could be their international department. Any advice would be appreciated. Thank you.

NFCU is declining to send a wire to a trusted company I have business ties with and hold multiple accounts. They insist I visit a branch 90 minutes away in person or submit a written request to be reviewed at their convenience. Despite contacting three staff members and two supervisors over three days, the issue remains unresolved. NFCU should not dictate my business choices or withhold a valid fund transfer request.

Subject: Request for Information on Wire Recall Status Dear Sir/Madam, I am writing to inquire about the current status of an initiated wire recall request by my financial institution, Charles Schwab, on September 22nd, [redacted]. The wire transfer was made to Airborne Unlimited LLC on September 20th, [redacted], and the recipient claims non-receipt of the funds. The federal reference number for the wire is 0920I1B7033R009761. While I understand the investigations may require time, it has been two weeks since the request was submitted, and there have been no updates provided. This situation is causing concern for both parties involved, and I urge for a swift resolution. I wish to clarify that I am not implying any fraudulent activity, but I believe prompt attention is crucial. Kindly provide an update on the wire recall request and any steps taken to investigate and resolve the issue. I am willing to cooperate and provide any necessary information promptly. In the absence of a satisfactory response within 7 days, I may need to involve relevant authorities. I hope for a prompt resolution and kindly request an update. You can reach me at [redacted] or [redacted] Thank you for your cooperation. Sincerely, Joseph Anto