Navy Federal Credit Union Customer Service Issues

I had three payments returned recently. Two of them were made by providing routing and account numbers, while the others were made using a card. I contacted NFCU, but the customer service representative could not find any issues in my accounts. I am still focusing on NFCU as the common factor since it was involved in all three returns. The payments were for different bills and made through different methods, but NFCU is the only link between them. Any insights would be helpful.

To: Cutler Dawson, President/CEO Navy Federal Credit Union PO Box [redacted] Merrifield, VA 22[redacted] Dear Admiral Dawson, I would like to inform you about the LT Michael P. Murphy Navy SEAL Museum being constructed this year at the Long Island Maritime Museum in West Sayville, Long Island, New York. This museum will honor Michael's legacy and provide a training center for the local Naval Sea Cadets. The museum, a rare venture, is only the third of its kind in the United States, with others in San Diego, California, and Florida. Our annual golf outing is crucial for fundraising efforts to support the museum's operational expenses. We kindly request your participation by donating a valuable auction item. Thank you for your potential support. Best regards, Dennis J. Shanahan, Fund Raising Committee P. O. Box [redacted] Sound Beach, New York [redacted] [redacted] [redacted] PS. Please visit our website for more details: www.murphsealmuseum.org

Customer Service Concerns Last Friday, on June 15th, I visited the bank to deposit a check from my job. When I inquired about the clearing time, the employee, "Carol," was unhelpful and seemed bothered. Despite mentioning I was in a rush and couldn't stay long, her attitude was poor. Learning it would take two business days to clear, I asked why, only to receive more frustration from Carol. She pointed out I didn't have a banking relationship, as we mainly use my husband's account for transactions. Despite having a joint savings account with him, the situation escalated when the manager, Althea, displayed even more rudeness. After a lengthy argument and feeling like a criminal for wanting to cash my hard-earned check, they finally processed it, but the whole experience was appalling. We have since closed our accounts and won't be returning. Disappointing treatment from what I expected to be a reputable credit union like Navy Federal.

I connected my 8-year-old son's savings account at Navy Federal Credit Union with a Schwab account to send the requested funds. After the transfer, Navy Federal reversed the ACH transaction. I had already purchased some ETFs for him, which he was thrilled about. When I contacted Navy Federal, they stated that transfers from savings accounts to external accounts are not allowed, despite their website indicating up to 6 transfers per month are permitted. I regularly transfer funds between savings accounts at other banks and brokerages without issue. Since my son is too young for a checking account at Navy Federal, I reluctantly opened one to facilitate the transfers, although I didn't intend to. The success of the transfer remains uncertain after the initial failed attempt.

I received a response from Navy Federal on 10/18/[redacted] regarding unusual credit card activity. Navy Federal has temporarily blocked my card due to a declined transaction on 17 October [redacted] from www.flowers2thailand.com for $[redacted].79. They are asking for verification of the transaction. If I made this transaction, they can remove the block, or they will send a new card if it was not authorized by me. I can contact them by phone at 1-[redacted]-[redacted]-NFCU ([redacted]) or online. I confirm I tried to use my card but it was declined, so I used another card. Living in Thailand makes calling difficult, so I request Navy Federal to reset my card as I need it to purchase airline tickets.

I'm questioning why Navy Federal Credit Union security contacts me regarding the language I use to recall my various access details like Code Word, Telephone PassCode, PIN, Access Number, UserID, Password, and last 4 of my Social Security number when trying to log in from my computer or phone, especially when I'm not in a place to have them written down. Due to a stroke I've had, I struggle to remember all these details when calling in and may use inappropriate language out of frustration. No other security department has ever contacted me for this reason, and I believe there should be a more empathetic way for someone like me who has had a stroke to access NFCU services by phone without being singled out in this manner.

I visited the Andrews AFB branch to exchange $20 bills for $[redacted] bills and inquire about a 15-year VA loan. After waiting for almost 10 minutes, I encountered slow service. The teller mentioned they could not exchange amounts over $[redacted] for non-members, despite me being an active-duty member in uniform. This service experience has deterred me from considering them for my mortgage needs. I will explore other options like NFCU. The inconvenience and lack of flexibility have made me reconsider my decision. I will instead visit my downtown bank to complete the exchange and mortgage inquiries. It was disappointing to encounter these issues while attempting to streamline my banking needs on base.

On June 3, [redacted], at 10:18 p.m., I placed an order for a necklace from a company I saw advertised online. After not receiving the order three weeks later, I contacted the company via email. They responded saying it should arrive in another week, but it did not. I requested a refund due to the delay, and they mentioned charging a 15% commission fee following their policy. I expressed my disappointment and warned them of reporting their actions as fraudulent. The company asked for patience in their response. I'm seeking assistance in obtaining a refund and alerting others about this fraudulent company. Additionally, I noticed a mysterious $0.26 charge on my card the day after the initial purchase on June 4, [redacted].

My name is Rick Padgett, and I have multiple accounts with Navy Fed, all with a great history. Recently, I sent out a payment envelope with three checks inside. One was $[redacted] for my credit card, another $[redacted] for my savings, and the last $[redacted] for my grandkids' savings. Surprisingly, only one of the $[redacted] checks was cashed on Sept 19, which confirms the receipt of the envelope. However, the fate of the other two checks remains unknown. This experience has shaken my trust in Navy Fed, where I've been a member for a couple of years. I hope a supervisor will address this issue. Losing $[redacted] and $[redacted] is substantial, and I'm considering switching credit unions due to this incident. Thank you.

To whom it may concern, I have made several attempts to complete the assessment test through the provided link; however, I keep encountering the following message. Despite owning a brand-new Chromebook with all software and apps up to date, I have refreshed both my Flash player and Adobe settings/apps, but the issue persists. As I am technically savvy, I have attempted to troubleshoot the problem to no avail. Kindly advise if there is an alternative link available or provide suggestions to help me finalize my assessment successfully. I am a newcomer to the Pensacola, Florida area (originally from Huntsville, AL) and securing this job opportunity is vital to me. Any guidance or recommendations you can offer would be highly appreciated. Thank you in advance, Debra W. Dexter

Good morning, I wanted to bring up a concern I have regarding Navy Federal in Stockbridge, GA. I've been a member since December [redacted], and I've never experienced anything like this at a banking institution before. The ATM machines at this location seem to have more issues accepting deposits compared to other banks like Wells Fargo and Bank of America. This Stockbridge branch serves several counties, making it the only convenient option for many. Despite the bank opening at 9 am, there are often long lines forming well before that time due to the ATM problems. Over the weekend, I have unsuccessfully attempted to deposit money since Saturday, which has been quite frustrating. I kindly ask for immediate attention to be given to this major issue, particularly the ongoing ATM problems. Thank you for addressing this matter promptly. Best regards, Melony D.

On 1/18/[redacted], I noticed a duplicate charge of $[redacted].60 from "SQ *READY AND WILLING*. This charge was for a jacket and sweaters I bought for my sorority from the merchant. The payment was made twice because of an alleged connectivity issue while paying. I filed a dispute with NFCU, but my provisional credit was reversed last week, as NFCU found the duplicate charge valid. The merchant claims to have received only one payment and is unsure about the duplicate charge. Despite providing evidence of the double payment, I faced difficulties reaching the Dispute Department through customer service. The merchant confirmed through messages that only one payment was due. I am frustrated with the lack of support from my bank and unclear about how to recover the duplicated amount.

I recently visited Navy Federal Credit Union's Forest Acres branch to make a deposit but encountered a frustrating experience with the teller, Kaundra, and manager, Scott. Kaundra notified me of a 2-day hold on my check due to the amount, and directed me to speak with Scott. When I approached Scott, he seemed preoccupied with another employee and redirected me back to the teller for information, leading to a confusing interaction. After discussing the hold period with Scott, I found his tone and mannerisms off-putting, culminating in a sarcastic remark upon my return to the bank. I value good customer service during my transactions and was disappointed by the disrespectful behavior I encountered during my visit.

I attempted to access my online account to pay bills but encountered an issue with logging in using my new reset password. I accidentally used a question mark instead of the slash symbol without realizing, which resulted in me getting locked out. I tried the password reset option, where they texted me two numbers, "54" and "81", to unlock the account. However, my phone keypad is not functioning correctly, making it challenging to input the numbers. How can I proceed to enter the numbers if my phone keypad is not working properly now?

I had my NFCU card ending in [redacted] declined for a transaction of around $[redacted] yesterday. After contacting customer service, I was transferred to the credit card fraud department and spoke with Diamond. Unfortunately, she could not explain why the transaction was flagged as suspicious and advised me to call NFCU before making any "large" purchases. This approach is new to me after being a member for 30 years. The main issue was the disrespectful and unhelpful manner in which Diamond handled the situation. She was unable to provide clear answers or communicate effectively, leaving me feeling frustrated. I would appreciate it if a supervisor could review the call and contact me to discuss this matter further. Thank you for your attention to this. Chris D. [redacted] Tigers Eye Way Holly Springs, NC [redacted] Cell: [redacted]

I fell victim to a scam and am now facing a $[redacted] charge from NFCU. They updated my account number and issued a new debit card. However, today they mistakenly deposited my SSI check into the old account with a negative balance and used it to cover the charges. As a result, I still owe $[redacted]. I have no other source of income or assets, and I'm desperate for assistance in recovering the funds. NFCU stated that my initial check was an SSI check with a different routing number compared to today's check, which is from the SSA.

As the adjutant for Fitzgerald-Cummings Post 2 American Legion in Augusta, Maine, I am currently looking into the potential of placing an ATM machine at our Post. A member mentioned NFCU as a potential provider and suggested I reach out to you for more details on this service. I would appreciate it if you could get in touch to provide information and guidance on the process. Thank you for your assistance. Fred U. Adjutant Fitzgerald-Cummings Post 2 The American Legion

Since March 31, [redacted], due to the coronavirus situation in Korea, my access to the Osan base as a military retiree has been restricted. Additionally, my Korean bank debit and credit cards are not being accepted off-base, and personal checks are also not being accepted. I am wondering if my Kookmin Bank account can be added as an external account for making transfers to myself. I have been facing difficulty in making contact as telephone calls are not going through, and the provided telephone numbers are outdated.

I have experienced being stalked, whether in person or online. Many of you in this community seem to be quite affluent and have significant influence on the people around me. I believe there is a deeper connection to all of this, which I am actively investigating. Although I do not want my debt erased, I am seeking around $[redacted],[redacted] to kickstart my business. Your assistance in securing my future will ensure my debts are settled before my first album release, where I plan to collaborate with authentic Mexican musicians. I am committed to resolving this without involving government authorities or legal actions. I have no intention to pursue any criminal charges, as I believe cooperation is key to resolving these issues. I am determined to persevere, despite potential skepticism. Navy Federal should take note of my intentions to overcome these challenges with your support.

I recently experienced fraud and spoke to a representative to resolve the issue, which was successful. Despite requesting all transactions not made with my new debit card to be stopped, I continue to incur fees from recurring charges. This has resulted in significant financial strain, with hundreds of dollars in fees accumulating over the past two weeks. I switched to a different bank a few months ago, keeping the old account only for emergencies, but recurring payments were not canceled as requested. I am seeking a refund for the accrued fees and would like to remove the co-signer from the account to prevent further issues. Despite multiple conversations with customer service, the problem persists without resolution.