National Grid Customer Service Issues

I only use gas for three appliances: a fireplace that's never used, a stove with a broken oven, only the top is used, and a broken clothes dryer for five months. However, my bill keeps increasing as if I am heating my water with gas, which is not the case. Despite having a National Grid representative confirm this, my bill is still going up. It's even higher than my coworkers who use gas for heating. Jessie from customer service promised a credit in my next bill, but the recent bill I received is even higher. Can you please assist me with resolving this issue promptly?

I need assistance with updating the billing information for a tenant at 35 Maritime Dr. APTB Charlestown RI [redacted]. My tenant, John C., is at risk of having service discontinued by National Grid due to billing issues. I, along with the tenant, have tried to resolve this with no success. I am managing affairs for the condo owner, William C., who is unable to address this as he is in a rehab center. I am reaching out for guidance on accessing the bill associated with the property to ensure timely payment. The property was recently rented to Colleen D. without any prior issues. Any help in this matter is greatly appreciated.

For the past 9 days, my 2-year-old and 3-year-old have been freezing every night, as we've been without hot water for the same period. I've completed all necessary steps to restore service and was assured that settling my $[redacted] balance would have it reconnected. Thankfully, a National Grid supervisor paid off the outstanding amount as a kind gesture on September 28. Despite this, I was informed yesterday that an additional agreement needed signing and returning via fax before the power could be restored within 24 hours. The urgency is critical as my children have fallen ill due to these conditions. I urge immediate action to resolve this situation.

I want to express my thanks for the excellent service provided by Kyle Gibson, the technician who came to our home at 40 Kelton Court, Albany, NY on 12/1 to fix an electrical problem. Kyle from National Grid arrived promptly, was courteous, and resolved the issue professionally, restoring our power efficiently. We are impressed with his work ethic and wanted to commend him and National Grid for their service. Thank you for sending such a dedicated employee. Great job! - Bill & Sue Bradley

Hello, I have saved a copy of this email for my records. I have recently discussed my unusually high energy bill over the phone with a representative but did not make any progress. Subsequently, I have sought advice from both my landlord and a friend who works with meters. It appears that the billing was estimated inaccurately without a proper reading. My landlord verified that my [redacted] Sq. Ft. apartment should not incur a $[redacted] bill as indicated. She mentioned that the highest bill during winter should be around $[redacted]-$[redacted], considerably less than the amount I was billed. I am requesting a new reading before settling this matter and I insist that the billing period starts strictly from Nov 1, [redacted], to avoid any previous tenant's outstanding balance affecting my current bill. Thank you, Lindsay

My bill for the period of Nov 19 to Dec 19 was unexpectedly high, which I find unreasonable as I was away for 12 days with no electricity usage during that time. On the days I was home, I spent most of my time at law school for approximately 12 hours, only returning to sleep. I am concerned about the accuracy of my meter or why my bill is so excessive. The recent payment exceeded my summer bills when I was using air conditioning. Contacting customer service only connects me to an automated system, causing frustration. I am seeking clarification on the high costs despite being a single occupant rarely at home, and my bills consistently surpass others in similar living situations.

The issue remains unresolved. Despite previous attempts, the neighbor continues to park his truck on the private driveway and is now adding more trees and a giant trampoline, creating further disturbance. It's imperative to address this behavior promptly. Perhaps restrictions on parking the truck at home should be implemented. Additionally, planting more trees will counteract the damage caused. The situation must be reported to the town inspection office as he violated regulations by cutting down trees larger than permitted. This individual seems content only when causing annoyance or harm. Is this the type of individual you wish to represent your company? The neighbor's conduct reflects poorly. Another neighbor had to move out and is renting their house due to the disruptive behavior.

I need to notify National Grid about changing the checking account used for bill payment. Since my husband has passed away, I need to update the account name, the last four digits of the social security number, and my telephone number. Also, I need to provide new bank account details for payments. I am unable to make these changes online as I am unable to access my account.

I am attempting to set up gas service at a new apartment under National Grid's service. I contacted them last week and encountered difficulties. I spoke to two individuals who transferred me multiple times, resulting in excessive hold times of 2 hours or more before I had to disconnect. Today, I have been on hold again for 2 hours. I have not been given the choice to leave my number for a callback when a representative is available. I recognize the seasonal demand, but it seems like the company should have measures in place to manage the high call volumes. Suggestions include increasing staff, implementing a call-back option, and enabling customers to begin services online.

National Grid has been conducting work on the street in East Boston where I own two adjacent buildings. Previously, there had been no issues. However, after the gas was shut off for three days, numerous leaks were discovered across both buildings when they tried to reinstate the gas service. Subsequently, the meters were locked. I had to call a plumber to address the leaks but faced delays due to the holiday weekend. The city inspector's availability further prolonged the process. Presently, I am still without gas and have been on hold with National Grid for an hour. It has been a challenging and worrisome experience. I am concerned about the competency of the situation, especially with the recent events in Andover. I advise caution and recommend avoiding allowing National Grid personnel into your property as they may cause disruptions.

My sister has passed away and left me a 50 share certificate for Brooklynn Union Gas Company, now National Grid, with CuSIP Number [redacted]-10-4. The transfer company, First Chicago Trust Company of New York, is no longer in operation. Merrill, who sold the shares in [redacted], doesn't have records beyond 7 years. Schwab redirected me to National Grid, but they have no knowledge of the shares. I've contacted various numbers without success and need this information for probate. Can someone at National Grid help regarding these stock shares? Your current price on the NYSE is $51.34, and I'm hoping for clarity. Thank you.

I am painting our house and I think I need the power temporarily disconnected from the house connections in that area. Our address is 69 Starr St. Johnston, RI [redacted]. My neighbor mentioned this might be necessary as there are live wires near those connections. Could you confirm if this is true? If so, please provide me with a contact number and name of the person I can reach out to arrange for this. I plan to make the call on Monday, October 7th. Thank you. - S. C.

I requested to start the service due to a mistake, not our own, that left us without power since October 30. Despite being told multiple times by your company that you didn't own the meter, it was still shut off. Every day, we're asked for more proof of residence, which has included various documents like photos, social security info, lease agreements, and even the deed. We're facing extreme cold, sick pets, dead plants, missed visits with our kids, and this situation is becoming unbearable. We urgently need this resolved. Please send a technician today to verify the documents I've already provided via email or face potential legal action. Let's resolve this promptly so we can all be warm and comfortable.

I have been a loyal customer for over 25 years and am deeply frustrated with the lack of service regarding my request to have the smart meter removed from my home due to my child's medical conditions. Despite sending multiple faxes and making numerous calls since September, I have not received a single call back or resolution. The customer service experience has been extremely poor, with my concerns seemingly ignored and escalated without any follow-up. I am at my wits' end and considering contacting the Better Business Bureau or local news stations for assistance. My child's health is at stake, and I need a supervisor to personally reach out to me with a concrete date for the meter removal. I have diligently documented all communication attempts and am pleading for a prompt resolution to this urgent matter. I implore National Grid to prioritize the needs of disabled customers like myself and take proactive steps to address my situation promptly. Your timely cooperation in scheduling an appointment would be greatly appreciated to alleviate the distress my family is experiencing.

I attempted to set up my account at the new location in Vine, waiting on hold close to an hour before giving up. Hoping for better luck tomorrow. Once I reached a customer service representative, they were unhelpful in starting the service I had stopped due to moving. The experience was frustrating and unprofessional, with one representative even chewing something loudly while speaking to me. Dear National Grid, please consider hiring customer service staff who genuinely enjoy their roles as it significantly impacts customer experience. The representatives I spoke with seemed disinterested and only there for a paycheck, rather than to assist customers effectively.

I recently made a late rent payment on Friday, and unfortunately, I won't have sufficient funds in my account to cover the bill tomorrow. I am kindly requesting to postpone my payment date until next Friday when I receive my next paycheck. Due to losing two jobs due to Covid, it has been challenging for me to gather all the necessary funds each month. I have never asked for this type of arrangement before, but I am hopeful that it could help prevent my account from going into the negative. Thank you for taking the time to consider my request.

I recently received a Certified mail notice stating that "Precision Pipeline Solutions" was unable to contact me for the safety inspection of my Natural Gas Meter. Reference Account # 10[redacted]3 under Marie-L. Donnelly. My former home at [redacted] 89 St., Woodhaven NY [redacted] was sold on March 22, [redacted]. Natl. Grid has been informed of this change, and the account should have been closed. Due to the COVID-19 pandemic, I have not been at that address for some time, as mail forwarding to my current address was arranged months ago. Please address this issue and arrange access to the Gas Meter with the current owner. Kindly keep me informed of the resolution. You can reach me via email at [redacted] Thank you, Marie-Louise Donnelly.

I am encountering difficulties confirming if I am consistently receiving spam at my home address, which always contains inaccurate information. National Grid is aware that I only receive mail at my PO Box, yet I am unsure about the legitimacy of the number [redacted], claimed to belong to them. This number never leaves important messages and consistently fails to provide accurate details, unlike what National Grid has on file. After searching on Twitter, it seems others have inquired about this number, to which the responses indicated it is not a recognized National Grid contact. The situation is confusing, and I have reservations about contacting this number, especially since they can't even get basic address details right or understand the nature of my residence. This is quite suspicious and extremely bothersome.

Hello, this is a representative from Network Rail. Our examiners have identified heavily corroded pipe supports at Central Drive, Swan Village, Coseley, in the West Midlands. These pipes run across the railway and pose a risk to both life and railway operations if they collapse. We kindly request an immediate inspection and repair of these supports. For any inquiries, please reach out to me and reference: RBS2 - 61A. Thank you for your attention to this matter.

I am a customer and I recently received a bill for $12,[redacted]. Two weeks ago, I spoke with a representative and attempted to make a $1,[redacted] payment. However, she advised that if I paid $3,[redacted] by November 16, everything would be resolved. Unfortunately, the technician disconnected my electricity on Monday, leaving my family cold as my 33-year-old son has epilepsy and I have a pacemaker and anxiety, requiring blood pressure medication. I urgently need assistance in restoring my electricity for heating purposes. A payment plan is necessary to address the outstanding amount. Please assist me in resolving this issue. Contact via text or phone call at [redacted]. Thank you for your support.