Monese Customer Service Issues

Hello, Following my visit to the police station regarding identity theft by a third party who used documents in my name to create accounts, I am inquiring if there is an account under my name. If so, I kindly request the complete deletion of the account, as I am not the author nor responsible for it. I am available for any information related to my request. However, I cannot answer any questions about an account I never created, nor a credit card. Please accept, my respectful greetings.

My bank account in the USA was hacked, and the money was transferred to Monese. Despite contacting my bank and emailing Monese, I have not received any assistance. The unauthorized transaction occurred on February 24th at 4 a.m. I am reaching out for help to identify the recipient account to resolve this issue. For further assistance, please contact me at [redacted]. Thank you.

On May 3rd, I used my Monese card to pay £14.90 for TFL transport. Subsequently, I received three notifications for failed debit transactions. To rectify this, I had to top up my account. Then on May 4th, I took another TFL trip costing £4.80. I was surprised today, May 5th, when £14.90 was deducted from my account. Please help me reverse the overcharged fare. Thank you.

My cart is unexpectedly blocked, and I require my refund. While attempting to access the app, it prompts that an email has been sent, but I haven't received it. I've tried reaching out via email but haven't received any responses. Similarly, contacting through phone has led to no follow-up for over a week. As a single mother with 2 children facing financial difficulties, this £[redacted] is crucial for my older son's monthly lunch expenses. I am hesitant to involve the authorities, but the urgency of my situation necessitates a resolution. Kindly, please facilitate the refund process promptly.

I am currently stranded abroad after having my phone stolen in Mallorca. I have funds in my Monese Pot that I need to transfer to my Monese Current Account in order to pay for my hotel and flight back to the UK. Despite having Monese Priority Support, I have been unable to reach anyone by calling the number on the back of the card. The hotel has kindly extended my room for one more night, but I only have one hour to sort out the payment. I have tried emailing multiple times and using the live chat on the website, but I have not received a response. I truly need assistance, please.

Hello, could you kindly update the email on my account from [redacted] to [redacted]? I am unable to log in due to this issue. I have been trying to resolve this for 3 months with no success. If you do not assist me, I will have to give negative feedback. I am willing to provide my passport for verification purposes or even create a video if necessary. Please, just ask for what you need and update the email promptly.

I reside in Belgium and have an English Monese account. Unfortunately, my account has been blocked for security reasons, preventing access to my funds for the past two years. I have attempted to resolve this by providing another bank account for the transfer of my money as requested, but I have not received any responses to my emails. Despite receiving automated replies assuring that my request will be addressed, it has not been resolved. I simply wish for my funds to be transferred to my new account as I no longer require the Monese account. I possess a record of emails containing the required information and can provide them if necessary. Your assistance in this matter would be greatly appreciated. Sincerely, LT

I've been experiencing difficulties accessing my Monese account due to not using it for a while. I attempted to log in after deciding to transfer some funds, but I forgot my passcode. I followed the instructions to change it, yet I keep getting prompted to verify and modify the passcode. I have decided to close this account and transfer all funds back to my Lloyds account. I find the process too troublesome and no longer wish to try accessing the account. - Patricia Y.

Hello, my name is Miss Brenda Casey. Over the August Bank Holiday, I received a phone call from a lady claiming I was entitled to a £[redacted] refund. After being on the phone for around 2 hours, the lady became agitated and convinced me to make a payment. Unfortunately, she managed to scam me out of £[redacted] by obtaining my passport details. I am in a vulnerable state due to my mental health and reliance on strong medication. I am seeking a refund for the £[redacted] I lost. Thank you.

My account with Monese got closed, and it had £[redacted]. Monese is my only bank account. I provided my cousin's bank details for the refund, but Monese said the account needs to be in my name. I've contacted them by email for 2 days without any response on how to resolve this. I can be reached at [redacted] Any assistance is appreciated.

Hello, I'm Paride. I've had a banking account with Monese since [redacted]. Unfortunately, my account is currently blocked because the associated email expired a month ago. I believe I need to update it with a new email, but I'm unable to do so through the app. I've tried contacting the call center numerous times without success. Can someone please assist me in resolving this issue? Thank you, Paride M.

I recently signed up for a Monese account. Unfortunately, my phone stopped working before I received my card. When I got my new phone and installed the app, I realized my account was locked due to being accessed from another device within a few days of opening it. I have attempted to contact Monese via phone and email, but haven't had any success. How can I regain access to the app as I urgently require my account statement? Thank you. Name: Odo Temitope Email: [redacted]

Hello, I am currently attempting to trace two significant payments to my bank account from SKI TV Limited in Germany, dated last Thursday, 05/10/[redacted]. Each payment totals [redacted] euros. Could someone please reach out to me via email? The two payments of [redacted] euros each originate from a German bank, and I have provided my Monese account information below. Account Name: SKI TV Limited IBAN: GB24TCCL[redacted][redacted] BIC/SWIFT: TCCLGB3L Bank Name: The Currency Cloud Limited Bank Address: The Steward Building, 12 Steward Street, London E1 6FQ, GB Bank Country: GB I would greatly appreciate it if someone could contact me urgently on Monday to verify that the funds can be delivered to the account promptly, as these funds are crucial for our production purposes. Best Regards, Geoffrey H.

Hello, I recently blocked my account because I fell victim to a fraudulent loan scam. I mistakenly sent money to the scammer under a false name before realizing it was a scam. I immediately stopped communication with them to avoid further harm. To protect myself from these scammers, I requested a new card from the bank. However, I was surprised when Monesse blocked my account and sent me an email about it. I am upset and disappointed because I am unable to receive my benefit money in this situation. I hope to resolve this issue and have my account reinstated soon. Thank you for your assistance.