Monese Customer Service Issues

Hello, I've been a Monese client for three years. Lately, I've been unable to access my account through the app on my phone. The message keeps saying "Access code forgotten," which is not true because I have all my details correct. I've tried contacting Monese through email, but they keep asking me to call them. Unfortunately, after numerous attempts, I couldn't reach a real person to assist me. It's frustrating not being able to speak to an agent in English. I've emphasized the urgency of my issue but keep getting the same automated response to call a number. I'm disappointed in the customer service and still don't have access to my account through the app. Despite confirming there were no changes on my end, the problem persists. It's been really challenging trying to get this resolved.

Good morning, My name is Marcia Angela Morais Sebastiao. I am inquiring about the status of my account. It appears to have been blocked. To clarify, the transactions involving money going in and out of the account are part of a group savings effort with friends. Each week, individuals contribute £[redacted] or more, and on Fridays, the total amount collected is redistributed to a single member. The current situation has caused confusion with the person scheduled to receive the funds, as the account blockage implies improper use of the money. I kindly request an explanation for the account block and prompt resolution to unlock it. Thank you.

Good morning! My name is Marcia Angela Morais Sebastiao. I am inquiring if my account has been blocked. I have not received any communication from you regarding this matter yet. I understand there may have been confusion about the regular transactions in my account. Let me explain the situation: a group of friends, whose names you'll notice are consistent, have been participating in a savings initiative to practice money management. Each week, individuals contribute £[redacted] or more. Every Friday, the total amount is disbursed among the participants. With my account now blocked, the intended recipient of this week's funds suspects I am not being truthful and may have kept some portion for myself. I kindly request a clear explanation for the account block and seek your prompt assistance in unlocking it.

Hello, my name is Usman Ahmed. Today, I made a payment of [redacted] GBP to my friend, Hamza Gulzar, on October 18, [redacted]. I have attached a PDF of the payment statement from my app to this email, and the payment is currently pending. I am currently abroad and in urgent need of assistance due to my high-risk health conditions. I am in Pakistan and require dialysis every other day and daily medications that I cannot afford if my payments are stopped or put on hold. I sent the money to my friend's account so he can withdraw it from ATMs in Pakistan, as I do not have a physical Monese card with me. If this payment does not clear in Pakistan, I will not be able to be admitted to the hospital without making the payment first. I apologize for any spelling errors in my message; I am just very anxious about this situation.

Good morning, I am Aghedo Kelvin. I previously sent my account details to Monese support but have not received a response yet. My account was closed due to a lost card. Here are the new account details belonging to my friend. Please transfer the remaining balance of €3,[redacted] to this account: Name: Okocha Ikechukwu IBAN: LT[redacted][redacted]2 Bank name: UAB Paytend BIC: UAPULT22 Address: Pamenkalnio st. 25-1 LT-[redacted], Vilnius, Lithuania Country: Lithuania I appreciate your cooperation and look forward to your response. Thank you.

Good evening. Two days ago, my account was blocked due to the face verification step. The other phone I tried to use at that time was not working properly, which led to the block. I have already explained this to your colleagues who assured me that my Monesse account would be unlocked within 24 hours. However, since then, they have not responded to my messages regarding the account update. My account remains blocked, and I urgently need access to the funds for my work visa. No one from your team has replied to me, and I keep receiving automated messages about linking my device to the blocked account. How can I link it when I can't access the account? Please assist me in unlocking my account promptly for work purposes. I appreciate your attention and await your response.

My Monese account is temporarily blocked, and I am unsure why. I have not engaged in any suspicious activities. I have been attempting to reach out to them for two weeks, but their customer service is unresponsive. They mentioned that a different department handles this issue and would email me, but I have not received any communication from them. I am at a loss on what steps to take next.

Hello, I have contacted regarding an issue with my Monese card. Unfortunately, I lost my phone which had the Monese online banking app, and I have also forgotten my email address. About a week ago, my card stopped working, and I am unable to withdraw money or make payments. All the money I have is loaded onto this card, and I recently moved to a new address. I kindly request your assistance to resolve this matter promptly as I urgently require access to the funds in this account. Thank you.

Good day, I have an issue with my card. Even though it has not expired, I received another card at home to activate. When trying on the app, I encountered difficulties so I had to order another card, which never arrived. Now, I am unable to request another card. My current card is valid until 08/23, so I don't understand why new ones are being sent. I am confused as to why I can't use my current card and why there are so many problems. Why isn't there a phone number provided for assistance with this matter? Please resolve my card issue promptly.

I received a payment from my benefits to Monese, and they closed my account for no reason. Despite sending all the documents they requested, they are not returning my money. It has been four months, and they keep giving me excuses. They sent me an email promising a refund if I provide another account, but it has been two months, and they have not fulfilled their promise. Please assist me in getting my money back from Monese.

Hello, I am currently [redacted] miles away from home and sitting in the cold with my child. We've been waiting outside for 13 hours because a friend sent me money last night, causing my account to be blocked. I am now stranded without any way to access the funds needed to fuel my car and return home. I urgently need my card unblocked to retrieve the money. I've been reaching out for assistance since last night without receiving any concrete help. Can someone please assist me promptly? Thank you.

My name is Ionut Dragoi Daniel, born on 15/03/[redacted]. Monese requested a copy of my utility bill during the account setup process. I am currently in London for a one-month family trip and created a Monese account for online payments and transfers. I reside in Romania, Gas Stations Number 1, Moinesti, Bacau County, and primarily operate accounts there. Thank you for your cooperation, and I prefer to maintain this account in Romania. You can reach me at [redacted]

Hello, 3 days ago my phone was stolen, and back in October, my passport was also stolen. Someone has gained control of my bank account through my stolen phone, and I also lost access to my email address which was linked to my bank account for login purposes. Although I remember my login password, I am currently unable to access and check my bank account. I suspect that someone might be hacking into my bank account, and I urgently need to regain access to it. I have yet to receive a response from Monese's support service despite sending them an email. I have requested my full email address associated with my bank account from Monese's support team so that I can login and review my account activity. I would appreciate any assistance with this matter. Thank you.

While on holiday, my account with Monese was unexpectedly closed, leaving me without access to any funds. Their phone line seems inaccessible, and my attempts to reach them have been futile. Despite residing in the UK, they insist on closing the account due to my current location abroad. Unfortunately, I am now without any money, unable to receive any, and stranded during the holiday season. I urgently need assistance in finding a working contact number to speak with a representative. Any help would be greatly appreciated. Thank you. - Gavin

I sent a remittance from India to my Monese bank account on December 7. The amount of [redacted] Euros has not shown up in my account yet. I'm concerned that there might have been an issue with the account details. If we need to use different account details for Swift payments, what should be done now that the money has already been transferred? I would appreciate it if someone could investigate this matter. Thank you, R.J.

Subject: Urgent Issue with Monese Account Closure I am writing to report a concerning matter related to my Monese account. I am Claudia Pislaru, and I recently discovered that my account, which held a balance of [redacted] EUR, has been abruptly closed by Monese. Despite being told that my funds would be transferred, I have yet to receive any information or assistance on the matter. After investigating on social media platforms like Facebook and Instagram, it has come to my attention that numerous individuals are facing similar issues with Monese, where their accounts are being closed under the pretense of security measures, leaving them unable to access their funds. I urge everyone to be cautious of these questionable practices by Monese. At this time, I am seeking guidance on the steps to take to recover my funds promptly. Your support in this matter would be greatly appreciated. Thank you for your attention to this urgent matter.

I signed up for a Monese Classic Account today on my Android tablet. Everything went well, and I was told I could use my virtual debit card until the physical one arrives by 8th February. I haven't made any transactions yet. Later, I tried to set up my Monese Account on my Android phone. The setup was smooth, I verified the new device via email, and uploaded a selfie. However, I received a message saying my account was blocked and that I would receive an email with further instructions soon. Could you please request Monese to send the email quickly? I plan to use the account next week. Thank you for your help. Rob

I am Jaemin Jung, and I closed my Monese account two weeks ago. I am currently residing in the United States and no longer require the Monese account. I transferred [redacted].42 Euros to my Bank of America account, but I have not received the funds yet. Despite sending several emails to [redacted], I have not received any response. I hold a physical Monese debit card and can provide any necessary verification. International transfers can take time, but over two weeks is too long. The amount of [redacted].42 Euros is significant to me, and I urgently need assistance to ensure the transfer is completed successfully.

Hello, my name is Marius Nedelcu. I apologize for being upset, but I am frustrated that my account has been blocked since this morning. I have tried contacting support through in-app support, email, and the provided contact number with no success. I am unable to access my funds and am unsure of the reason for this issue. I am worried because I am expecting my salary soon, and if my account remains blocked, I may not receive my payment on time. Thank you for your assistance.

My credit report indicates that there is a Monese account linked to my name or a similar one, and I have not received a response from your team after contacting you. Thank you for getting in touch with us. We apologize for the delay in our response. Please inform us if you are still experiencing this issue, and we will assist you promptly. In case the matter has been resolved, you may disregard this message. Additionally, you can visit our Help Centre at support.monese.com in the meantime. Best regards, Monese Support Team I noticed on ClearScore a suggestion that I might have opened an account, which I am not aware of. Kindly check your records to clarify this, as I have not recently opened a bank account with your institution. Thank you. Regards, P. Hodgson S20 4SP