Microsoft - Tech Support Customer Service Issues

Good afternoon, I need help with my printer. I am able to print regular envelopes, but when it comes to small envelopes where I want the return envelope in the middle, it keeps printing as a sender. I need it to print as a return sender. I have to put the small envelopes inside the big envelopes. Please help me with this. Thank you. Also, I am having trouble signing in with my pin number. I am [redacted] and [redacted] Please assist with this issue. Stop making changes without notifying me.

I recently had my Hotmail account switched to Microsoft's new Outlook email service. Unfortunately, this caused me to lose access to my Hotmail account and all its contents and required me to enter my Hotmail password to access the new Outlook account. Consequently, I lost important contacts, saved emails, and I am unable to find vendors who had my Hotmail as a username. Regaining access to my lost information has been time-consuming and frustrating, and I haven't received any emails from accounts linked to my old Hotmail address.

I recently lost all my account information for a "company" account related to Power BI Premium. I only have the transaction history of the subscription payment and the URL for the MS365 admin center. Initially, I thought I had enabled the premium feature for the account in question, but it seems I created a separate account during the process. This issue occurred a week ago when my old PC malfunctioned. As a result, I am unable to rely on the saved login details stored in my browser. I am eager to recover the account before resorting to canceling my debit card before the upcoming payment deadline. Unfortunately, I am currently unable to even cancel my subscription due to the lost login information.

Hello, I haven't used my Microsoft account for a while, and when I tried to log in to play Minecraft, I discovered that my email and password had been changed by a hacker. The original email for the account was "[redacted]," which was changed to "[redacted]" by the hacker. I've tried to use help support but the bots are not providing enough assistance. I have a screenshot of the receipt as proof of purchase. Some information I can provide includes various passwords I have used: Tumpuna11, Tumpuna112007, Tumpuna112007@, Tumpuna112007jj, and more, with "Tumpuna11" being the most common. I also have screenshots of the game purchase on G2A and the PayPal transaction. My Minecraft in-game name was Jonathan_POG. I am seeking help to regain access to my account so I can continue playing Minecraft.

I am currently facing an issue while trying to download the new Minecraft Launcher from the Microsoft Store. When attempting to sign in, it prompts me to enter a Hello PIN, which I believe to be correct. Despite changing the PIN on my other laptop with the same email, it still says it is incorrect. I have made sure to sync everything and have restarted both laptops several times. This situation is frustrating, and I am seeking urgent assistance.

I recently set up my Microsoft business account and downloaded the Microsoft Authenticator app, which I understood was supposed to be free. However, I was unexpectedly charged $30 for the app. This morning, when attempting to login, the app did not recognize my stored password. After numerous tries with two different passwords, I managed to log in and update my password. Surprisingly, the app is now not accepting any of the three passwords I have tried.

I am facing an issue with my Windows 7 laptop as the product key on the license certificate of authority sticker has partially rubbed off. I need assistance on how to resolve this problem. I have the sticker but it has become unreadable due to wear and tear. It seems unfortunate that the sticker is placed in an easily damaged location. If I was aware of its vulnerability, I would have taken precautions to copy it down for safekeeping.

Last Friday, I experienced a concerning incident with a worm through a Microsoft internet connection. A Microsoft tech assisted in removing the malware from my Windows laptop. However, I was then contacted by someone claiming to be from the bank, who instructed me to withdraw $4,[redacted]. Suspicious of a possible scam, a taxi driver warned me before I proceeded to the ATM at Liquor Island in Edmonton. I ultimately decided to deposit the money at a CIBC branch and contacted my branch manager. Despite taking these precautions, I am worried about the security of my system and plan to follow up with Microsoft and my bank manager for further guidance.

I've spent approximately 10 hours trying to manage this situation. I own a Samsung Galaxy phone and a Dell desktop computer. My goal is to transfer photos from my phone to the desktop. However, I'm unable to locate Phone Link or a similar application on my desktop or in any app store. Some sources mention the need for a QR code, which I haven't been able to obtain. Each time I attempt a solution, I encounter missing components. It becomes challenging to backtrack once I gather the necessary elements. I require guidance to navigate through this process effectively. Despite printing several pages from Microsoft, the information has only led me to dead ends.

Ich habe mein Konto versehentlich mit der Authentifikator-App verbunden und kann nun nicht mehr auf mein Microsoft-Konto zugreifen. Trotz mehrerer E-Mails an Sie habe ich bisher keine Antwort erhalten. Da ich mein Microsoft-Konto beruflich nutze, ist dies sehr problematisch und enttäuschend. Bitte deaktivieren Sie die Zwei-Faktor-Authentifizierung, da ich dringend Zugriff auf mein Konto benötige.

I have my username and password for Xbox, but my phone number linked to my account is outdated, and I can't access the associated email. I need assistance to regain access to my original account with a new email and phone number. My card details are linked to the account, and I've invested a lot of money. It's frustrating that updating my phone number isn't possible without knowing the password. I wish there was an option to speak to a live person instead of automated systems. It would be helpful to communicate directly with someone to resolve this issue.

I recently tried the new Outlook email but didn't like it. I attempted to switch back to my old email but couldn't. My password was not accepted, so I changed it following Microsoft's online instructions. However, when I tried to log in with the new password, it was invalid. I've been locked out of my email for several weeks now, and despite numerous attempts, I haven't been able to regain access. Microsoft has been unhelpful so far, and I regret trying the new Outlook. I'm frustrated by the lack of a clear solution to this problem. I can't access my email account, and it's causing me a lot of stress not knowing if I'll ever recover it. I've tried having the verification code sent to my cell phone, but that hasn't worked either.

My wife's computer received a notice that it has been locked due to hackers installing malicious programs. We were instructed to call 1 [redacted], which was answered by a person claiming to be a Microsoft tech. He tried to sell me a security system that would clean the computer and protect it from future hackers. I refused the offer and shut down her computer. Is the above number a legitimate Microsoft number or a fraud? Is it safe to try opening it? What should I do to restore its functionality? Thank you in advance for your help. Please forgive the capitalization; I'm handicapped, and it's easier to type this way.

My computer was frozen, so I called the Microsoft Security number (1-[redacted]). The person who answered had a Spanish-sounding accent. They had me go through some steps to check for hackers on my computer and phone. After a series of checks, they asked for my name, address, and bank (without account numbers) to report to the FCC. They advised not to use the phone and said it would take about half an hour to safely restart my computer. After the call, I immediately contacted my bank to report this incident. If this was a legitimate call from you, thank you. If not, I wanted to alert you.

Hello, my name is Bridget Peterson. I am facing difficulty resetting my password for my email address, [redacted] I have been trying for three days now. Microsoft asked me a series of questions which I answered, yet they are saying I am not ready. This is concerning as I use this email for my mother's appointments due to her being wheelchair-bound. I find this situation unfair as I have had this email for years. Can someone provide assistance? Thank you.

Hello, I am Jonathan (JMA5538), and I am reaching out to inquire about the warranty status of my Xbox controller. I want to confirm if the warranty is still valid despite my attempt to fix an issue by opening the controller. I recognize that this action may have voided the warranty, and I now realize the difficulty of the problem, prompting me to seek support from Microsoft. I kindly request clarification on the eligibility of the warranty for my Xbox controller linked to the username JMA5538. If the warranty has lapsed, I would like details on potential repair or replacement choices, including any associated fees. You can contact me at [redacted] Thank you for addressing this matter promptly and for your support.

I am seeking assistance with accessing our Office [redacted] subscription. We acquired it in May, but have encountered difficulties setting it up due to a missing Pin Code. I reached out to customer service, but our call got disconnected, and there was no follow-up call. Our Case Number is [redacted]. Additionally, I need help with setting up a USB Plug-in camera since my computer does not have one, but can detect the camera. I am also having trouble with a USB Wireless Microphone ZealSound V5 as my computer is unable to recognize it. Thank you, Leon [redacted]

A few days ago, I received a message on my computer questioning if they had contacted the correct person. It displayed my email address ([redacted]) and requested my pin. Unsure if I remembered my pin, I opted to reset. Subsequent instructions appeared, but being not very computer literate, I found them confusing. Unable to exit that screen, I shut down my computer. Upon restarting, the message had disappeared. Perplexed by why I received it, I didn't dwell on it. The next day, another message popped up giving me the choice to continue working from Gambia or switch to the US. Once again, I didn't understand the purpose of this message, so I closed it. Now feeling concerned, I'm wondering if any unauthorized actions are being taken from my computer. This situation is troubling me, and I would appreciate assistance. Thank you.

I recently re-installed a Microsoft game, specifically CFS3. The previous installation ran with Administrator privileges. However, when I tried to launch the new installation, I encountered an error stating, "Access Denied: Please log in with administrator privileges." Despite being logged in as an administrator under "Users," I have tried various troubleshooting steps including using the command prompt, re-installing Windows, and performing system recovery twice, yet the issue persists. I have exhausted all possible solutions and suspect that it could be related to a Secure Boot problem. -Ian

I am experiencing issues with email account controls being lost and hosting providers taking over my accounts. Specifically, I am seeking assistance to regain access to my email addresses: [redacted] for personal use and [redacted] for business through Office [redacted]. I have encountered difficulties with these accounts and several others for quite some time. Additionally, I am seeking a refund for these accounts as Microsoft has not effectively managed the hosting issues. I have been struggling with this situation for most of this year and last year as well. Please contact me to address this matter. I require technical expertise to handle the hosting and malware concerns, as Microsoft Defender has not been effective. You can reach me at [redacted] [redacted] [redacted] [redacted] or try [redacted]. Thank you.