Microsoft Office Customer Service Issues

My account has been hacked. The settings are constantly changing, and multiple accounts are being linked to it. Despite syncing passwords across all devices, it continues to be an issue. I need to determine the total number of accounts associated with my information. I will attempt to adjust the settings once more. I initially believed using a local account would offer protection, but numerous accounts, including Edge, have been opened without my knowledge. I request that any duplicate or unauthorized accounts linked to my Microsoft and Outlook emails be blocked.

I subscribed to Office [redacted] Personal for Mac starting on 3/18/20. The subscription has expired, and Word usage has been stopped without warning. I am trying to renew, but my renewal information is not being accepted. There is an undisclosed issue preventing my renewal application from going through. Previous communication has left me to solve the problem on my own. It seems there are issues with your application procedures. I require assistance.

After New Outlook automatically installed itself, all my folders ended up under On My Computer, freezing the previous inbox. Consequently, I'm unable to move new emails to those folders or receive emails in the original inbox. I'm hesitant to switch back to the old Outlook for fear of encountering the same issue. Despite reading multiple tech support articles, I'm unsure how to resolve this problem. My goal is to be able to relocate emails to the folders under On My Computer seamlessly.

I have previously been in touch (I believe) about repairing Windows 10 using the built-in toolkit from warning messages. Unfortunately, my laptop has become significantly slower since then, especially after installing Office [redacted]. Furthermore, Windows 10 is not saving any of the password changes I make. I followed the advice of one of your technicians to download another application for additional Windows 10 support, but it has not resolved the issues. I have a new HP Laptop nearby, but I am hesitant to set it up by restoring from ANGELES1. I do not want to risk contaminating the new laptop with any issues from the old one. I would appreciate any assistance you can provide.

My email has been compromised, and despite changing my password, I am now unable to access it. I believe the new password I set is correct, but the system is not accepting it after several attempts. The authenticator app on my phone is not generating codes, creating a roadblock. I urgently need to regain access to my email as I have important matters to attend to. I updated my phone number to [redacted], but it seems the system still has my old number on file ([redacted]). Your prompt assistance on this issue would be greatly appreciated. Thank you, Lucy.

I recently had an encounter with a company called Tech Deck Interactive who claimed to be a Microsoft representative offering to assist me with removing spyware from my computer. They prompted me to call a number after my computer froze. After purchasing a firewall package from them, they later called to inform me that one of the products was malfunctioning. They mentioned providing three months of free protection, followed by a payment offer. They proposed a refund to my credit card but requested banking information for a form, which raised suspicion. I expressed my concerns about a potential scam and declined providing my bank details. I contacted the credit card company to address the issue. The legitimacy of Tech Deck Interactive's affiliation with Microsoft remains unclear. Their actions have left me worried about my computer's security, and I seek assistance in identifying and removing any programs they may have installed. Assistance is greatly appreciated.

Hello, I am having trouble accessing my old email account because I forgot the password. I am eager to regain entry to this email as it contains valuable pictures and videos of my children when they were infants. Additionally, this email is linked to my social media profiles, which have private folders with more precious memories. I would be devastated if I couldn't recover this account. I created this email when I was young, and now I am creating memory books and videos for my children, so retrieving these files is crucial. I kindly ask for any assistance possible. Please contact me at [redacted] to discuss how we can proceed in recovering the email account. Thank you.

When attempting to manage my emails, open pictures, or send messages, I frequently encounter error messages indicating low disk space and insufficient resources on MS Outlook. Despite multiple attempts with Geek Squad and Microsoft, the issue remains unsolved. Geek Squad used the MS repair tool remotely but stated a glitch in the MS system. Microsoft's troubleshooting tool failed to diagnose the problem. Upon seeking Outlook tech support, the technician disconnected without resolving the issue and self-rated the service positively. Feedback submitted through various channels has yielded no response. Contacting Microsoft by phone proved unhelpful. I am seeking guidance on how to promptly resolve this persistent technical issue.

I have been receiving threatening emails from my own account. I went to the Microsoft website and updated my password for signing into Outlook and Office [redacted]. However, I have now forgotten my password. I tried to retrieve it using my cellphone and another email for verification codes, but none of the attempts were successful. I am currently unable to receive any verification codes from Microsoft. It is crucial for me to regain access to my account to retrieve important emails and documents. I would greatly appreciate any assistance in resolving this issue. Thank you.

I am frustrated because all my files and documents were accidentally backing up to OneDrive, resulting in everything being lost. I want my documents and pictures back as these are my memories. I am looking for human assistance, as I couldn't find a solution online without having to pay more money within a certain time frame. It is disappointing that there seems to be no customer service available to address this issue. I would appreciate a phone call from a human representative.

I am having trouble regaining access to my locked Hotmail account due to suspicious activity. I possess the original login credentials, full name, and the address associated with the account creation. Despite providing this information, the automated email states that my verification attempt lacked necessary details. The live chat bot mentions a phone call for assistance, but I encounter issues when inputting my contact number. The system notifies me that it is unable to process my phone call request at the present time.

I keep receiving emails from Microsoft that seem like scams, claiming my account will be disconnected unless I verify it and accept new terms. The emails contain spelling errors, making me skeptical. Given that my account is paid up and I've been hacked before, I'm hesitant to share my details without certainty. The latest email lists various suspicious email addresses and misspells "Microsoft member," furthering my doubt. I'm unsure if this is a scam or legitimate.

I forgot my password and tried to reset it, but now my account is locked. Despite my attempts to go through the account recovery process, I keep getting told I haven't met the criteria. I know this is my account; it's linked to my other email for recovery. This is why I am trying to resolve this issue now.

URGENT: I have recently received an alarming email claiming that my devices have been hacked. The sender threatened to expose personal information unless I paid $[redacted] in bitcoin. Rest assured, the accusations about adult websites are false. I have been diligently changing my passwords to various accounts like my bank and internet provider Spectrum. I ask for assistance from Microsoft in securing my accounts promptly. I have also received notices from Amazon and my bank about attempted password changes. I'm concerned that the hacker may still have access. I have updated my email password and prefer a callback at [redacted]. My name is Sandra M. (or Minnie M.). I am anxious that emailing might still be monitored. Your immediate help is greatly appreciated.

Could someone please contact me? My name is T. S., and I need assistance with transferring money from a friend's Xbox account to mine. The friend no longer has the Xbox, and we are unsure how to proceed. Kindly call me at [redacted] to discuss this matter. Thank you for your help. Please refrain from texting or emailing; a phone call would be most appreciated.

My OneDrive account was compromised back in July. Despite my efforts over the past three months, I have been unsuccessful in resolving the issue with Microsoft. I am in desperate need of speaking to a live representative for assistance. The security questions they pose have open-ended answers, leaving me uncertain about the required information. Human intervention is crucial at this point. The breach has not only affected my OneDrive but has also led to unauthorized access to my bank accounts and credit cards, causing immense distress. Regrettably, I have yet to receive any support or resolution from Microsoft.

Our 16-year-old son has a Microsoft account for his Xbox. Each month, a payment is automatically deducted from the account. Recently, our bank notified us about unauthorized charges on the account, resulting in overdraft fees. The bank is investigating it as fraud, and the card linked to the account has been canceled. We are requesting a reversal of the unauthorized charges and for the funds to be returned to our account.

Our 16-year-old son, Jacob F., has a Microsoft [redacted] account for his Xbox One. We noticed multiple unauthorized charges on the monthly subscription which were flagged by our bank yesterday. We were advised to reach out to Microsoft to reverse these extra charges to our bank account as the card has been removed from the account. Your prompt attention to this matter would be greatly appreciated.