Michaels Customer Service Issues

I bought something at a different store but tried to return it at a closer location. The manager, Julie, was very unpleasant about the return. Although the system initially offered me store credit, I had paid with my debit card. Julie did override the system to refund my money, but insisted I return to the original store for future returns. I found this rude and inconvenient, as different store policies shouldn't affect customers this way, especially when it's not impacting her personally. It's disappointing dealing with such unfriendly managers who represent a big company. Customers like me support her job, so a little more understanding and friendliness would have been appreciated. I've decided to go out of my way to avoid her store in the future. Additionally, she was caught gossiping about me with another employee, but I chose not to react.

Hello, I am Travis Terry, and I recently acquired 6 canvases from your store during a buy one, get two sale. Despite living far from your store, I made a visit and purchased the canvases – 3 measuring 36x48 and 3 measuring 22x28 – on October 12 from store #[redacted]. Today, upon unwrapping them, I discovered black marks on all 6 canvases. I am outraged as an artist and wonder if this was why they were on sale. Proper signage indicating the reason for the markdown should have been displayed. I am requesting a full refund as I cannot easily return the canvases due to my distance from the store. I am highly dissatisfied with the quality of the canvases which is impacting my work as an artist. I expect immediate action to rectify this situation. The purchase was made using a card ending in [redacted]. I have photographic evidence to support my claim. Sincerely, Travis Terry

I had a situation at Michaels store #[redacted] (Sale# [redacted]) on July 28, [redacted], where I bought a $50 Gift Card. After my card was swiped, $50 was charged to my credit account and wasn't voided or refunded. When I checked the card's balance, it showed no money on it. The clerk had to charge my card again, resulting in a second $50 charge. Despite attempts to get a refund in-store and through the provided 1-[redacted] number, no solution was offered. Eventually, the manager, Michael, at Michaels store #[redacted] suggested I come in for a refund, but I couldn't due to moving to Colorado. My receipt expires in January, and I still hope to be refunded for the $50 charge and the inconvenience caused. Please contact me promptly for a resolution.

I have been encountering a busy signal on my phone since last Thursday. Last week, I spoke with a representative, but unfortunately, I cannot recall her name. She was supposed to assist me in obtaining yarn that was out of stock. Due to my age of 93 and computer difficulties, she patiently helped me. She mentioned that I could reach out to her in Texas, as she answers the phone regularly. I am seeking help in locating her. The yarn I need is Bernat Pop #010041P in Hot Chocolate, and I have coupons for 6 skeins. I am unable to begin my project without this yarn. Please assist me as my phone is not functioning correctly, and the number is [redacted]. I am Betty Golden.

I had a positive experience at Michaels thanks to their employee Brianna. She exceeded expectations in helping my husband and me purchase a custom frame. Brianna was friendly, patient, and knowledgeable about custom framing techniques and matting options. She guided us through different price points and recommended the best frame for us. We were both extremely satisfied with the frame and left Michaels with the intention of returning for future framing needs because of Brianna's exceptional service. Michaels should be proud to have Brianna on their team. I wholeheartedly recommend her and Michaels to anyone in need of framing services. Thank you, Michaels, for employing such a dedicated and helpful staff member.

During my recent visit to the Springfield, Illinois store, I spoke with a gentleman from the framing department regarding the Crickut Air Explore 2 and my 50% OFF coupon. Despite being uncertain of his department, he assured me I could use the coupon. Unfortunately, at the checkout, the female cashier displayed unprofessional behavior by dismissing his instructions and claiming he was mistaken as he was not from the checkout department. It was clear the coupon did not exclude the Crickut, and since I was given assurance that I could use it, I kindly request to purchase the item at the discounted price as agreed. This incident can serve as a learning opportunity for Michaels to clearly outline any exclusions on coupons in the future. I appreciate your understanding and cooperation in honoring the discount this one time. Thank you. - Pam Crain

As an art instructor on a tight budget, I rely on Michael's for supplies. Recently, I purchased canvasses using a tax-free school account. I agreed to get an emailed receipt, not realizing I wouldn't get a paper one. I needed it for reimbursement purposes. When the cashier struggled to void the transaction to re-issue a receipt, the manager assured me it would be emailed. However, it never arrived. Despite promises of follow-up, I never heard from the store manager as expected. Frustrated, I attempted to reach out multiple times, waiting on hold for significant periods. Feeling exasperated, I am contemplating challenging the charge with my credit card company if the receipt issue isn't resolved promptly.

Today, on May 8, [redacted], I reached out via email. I had a conversation with Angelica G. regarding my previous order of canvases and acrylic paints that could not be located despite being billed to my Visa. Angelica suggested placing the order once more with a $20 discount for the inconvenience. I complied and reordered the items but, unfortunately, did not receive any confirmation or order number for the car pick up. My experience with Michaels has left me very frustrated, and I will not recommend their store to others in the future.

I am inquiring about Order# MIK[redacted]1, a Mother's Day gift for my wife. According to the Tracker, the order was shipped on May 6th and has been on the delivery truck for the past two days. However, today it is showing a delivery date of May 13th. Another order placed by my wife, which was mistakenly sent to a local store, was picked up by me yesterday. I would appreciate knowing the exact status of my order, the expected delivery date, and the UPS Tracking number.

I am still waiting for my order # MIK[redacted]7 placed on April 25. On April 30, Michael's notified me about a shipping delay, but there have been no updates since. I attempted to contact customer service through the chat link on the Michael's website multiple times, but the automated system was unhelpful. Every attempt to speak to a person resulted in a message stating no representatives were available. I understand the current circumstances, but the lack of communication is disappointing. This item was intended as a gift for an elderly individual in a nursing home, and the delay has dampened its meaning. Please provide me with an update on whether the order will be shipped and an estimated timeframe. If fulfillment is not possible, I am open to canceling the order. I will be monitoring this situation with AMEX to ensure no charges are incurred. I appreciate swift action as navigating the website has been futile.

I received my paint supplies and a brush from Michaels, but I was disappointed with the shipping. One small tube of paint arrived in a poorly handled and open package. The cardboard was not adequately secured, with large gaps where the paint could easily fall out during transit. I hope Michaels will take action to improve the packaging of my future orders. As an artist, it is crucial for me to receive items in good condition. I prefer home delivery over store pick-up, especially with items not available in-store. If this issue continues, I will have to voice my concerns online. I hope Michaels can offer some discounts to make up for this stressful experience. Thank you.

I was advised by a store employee at store [redacted] in Plattsburgh, NY, that I could purchase a Cricut machine online for store pickup and have my wife collect it while she was in the area. I followed the instructions, placed the order, and received an email confirming it. However, when my wife went to pick it up, the store claimed they had no record of the order, despite the confirmation email. The staff made her feel accused and she left without the product. When I called the store, they also denied the order's existence, stating it was my mistake and not their concern, advising me to contact 1-[redacted]-Michaels. After multiple unsuccessful attempts to reach customer service and being disconnected while on hold, I received another email today stating the order was ready for pickup at the Plattsburgh store, contradicting their earlier claims. I have been faced with blame and inconvenience, being told that using PayPal was the issue, and now have to make an additional trip to collect the item. I feel mistreated and would like a discount or refund for the time and money spent trying to resolve this situation.

I am trying to locate my package that was ordered on August 28th. I have called and emailed multiple times only to be informed that it's either lost or still in the warehouse. I urgently need this for my business. Purchase Details: Product: Cricut Explore Air 2 Blue Amount: $[redacted].00 Shipping: $0.00 Tax: $19.18 Total: $[redacted].18 Invoice ID: MIK[redacted]2 Transaction ID: 1BM834174R843873E Transaction Time: 4:39:50 PM CDT I am desperate for assistance to resolve this situation promptly. I am at a loss on the next steps to take. I have already contacted PayPal, as the payment was made through them, and they advised me to reach out to you. I implore you to help me with this issue. Thank you, Stephanie D.

I am inquiring about the status of my package ordered on August **th. Despite numerous calls and emails, I have been informed multiple times that it cannot be located or is still in the warehouse awaiting shipment. This package is crucial for my business, and I urgently need it. Here are the purchase details: Cricut Explore Air * Blue, total amount paid, shipping, tax, and additional fees. The invoice ID is MIK**********, and the transaction ID is *BM******R******E** made at *:**:** PM CDT. The transaction was processed through PayPal. I have also contacted PayPal, as advised, but seek your assistance in resolving this matter promptly. Your immediate attention to this issue would be greatly appreciated. Thank you, **SD.

I have placed orders with Michaels for the same sunflower product on different occasions using order numbers MIK[redacted]4, MIK[redacted]2, and MIK[redacted]7. Despite ordering a total of six sunflowers, I only received four on one occasion, none on another, and only one on the third order. Every time I contacted customer support, I was informed that all items were being shipped without any mention of quantity issues leading to cancellations. After speaking with level 2 support on October 2, my order was cancelled without informing me, and I was given a free shipping code to reorder later with reference number 00D41V2K6_5001Kyse6u. Despite the website showing the item as in stock, I placed another order for four sunflowers at $6.49 each with free shipping, but I only received one and was charged for shipping. I've been on hold for over 1 1/2 hours waiting for a supervisor, and I am frustrated with the overcharges and lack of communication regarding quantities. I am requesting a refund for the overcharge and urge Michaels to fix their website's inventory accuracy and communication regarding orders.

I placed an order for a gift card on December 4th. I received an email from Michael's with a confirmation number J772R2QG. As of now, I haven't received the gift card. When I try to track the order on the Michaels website, it says the order number, last name, and zip code do not match. If the confirmation number is different from the order number, then the email from Michael's might be incorrect. My credit card has been charged for this purchase. I am looking for assistance in getting the correct order number or receiving the gift card. H. Carl Jones

I encountered an issue with an online order where the item seemed used. After speaking to an outsourced customer service representative, I returned the item but did not receive a replacement or credit. The subsequent conversation with another outsourced representative was challenging as there were language barriers. The representative appeared confused and stated they couldn't resolve the matter due to this confusion, promising an email that I have yet to receive. I'm uncertain about the content of this email. How can I connect with a non-outsourced English-speaking representative to address and resolve this situation more effectively?

I am Gloria Sobel, and I was employed at the Michaels store in Pelham Manor, New York for around 8 days on a part-time basis. I have yet to receive my paycheck, despite my pay rate being $14.00 per hour. I communicated with the store manager, Alexis, who mentioned leaving multiple messages with Human Resources but has not received a call back. I would appreciate it if someone could reach out to me regarding my missing paycheck. You can reach me at [redacted] or via email below. Thank you.

My mother recently bought art supplies at our local Michaels for my daughter's birthday. She sent them to us, only to find out my daughter already had the same sets. I contacted our St. Joseph, MO store, explaining our situation without the receipt. Initially, they said they could issue a store credit. However, upon visiting the store, the cashier called the manager, who refused to proceed without the receipt. Despite clarifying the store's willingness for a gift card return, the manager declined, stating it's solely their decision. Disheartened, I contacted customer service, who then spoke with the manager, reiterating the need for the receipt. Despite my reference to their online return policy, the manager still rejected the return. I have documentation of these interactions via email.

I am extremely frustrated. I have been trying to purchase the Silhouette Cameo Pro for a while, and after finally finding it at Michaels last week, I encountered multiple issues trying to get it delivered to me in Mexico from the United States. I faced problems with payment options, shipping addresses, and mismatched billing details, leading to multiple failed purchase attempts. Even after involving friends in the U.S. to help, the situation worsened with unexpected charges and confusion regarding the order status. Despite reaching out to customer support, I am left uncertain about the status of my order and the possibility of a refund. My experience has been filled with complications, and all I hope for now is either a full refund or the delivery of the Silhouette Cameo Pro that I have paid for.