Megabus Customer Service Issues

My partner and I traveled from Arizona to Toronto on a Megabus on 10/20/18. We had a difficult experience with the driver who was rude and unhelpful. Despite the bus being only half full, she wouldn't allow our one additional bag, creating unnecessary stress. This was not the customer service we expected, especially since we had paid for upgraded seats. Another passenger had a similar experience with the same driver, which was concerning. As a business owner, I understand the importance of addressing such behavior. I hope the company takes proper action to ensure this doesn't happen again. I will be writing a review online soon and wanted to give the company a chance to address this issue first. How this situation is handled will be reflected in my review. Thanks, Yvette. Email: [redacted]

I booked a trip from Louisville, Kentucky to Atlanta, Georgia, and then from Atlanta, Georgia to Orlando, Florida. Unfortunately, the bus driver from Louisville to Atlanta was half an hour late, causing me to miss my connecting bus to Orlando. Customer service was unhelpful in issuing a refund or rescheduling my trip. The lack of communication between bus drivers also contributed to the issue. My reservation numbers are [redacted] for the Louisville to Atlanta leg and [redacted] for the Atlanta to Orlando leg. Despite being given a two-hour window to make my connection, the buses were only four minutes apart, making it impossible to transfer in time. As a customer, I believe it's the responsibility of the company to ensure passengers reach their destinations safely and on time. I hope this feedback can improve future services for all passengers.

Subject: Issue with Megabus Booking Dear Customer Service, I wanted to address an incident regarding my recent booking of round-trip tickets from Toronto to Niagara Falls. I noticed that the return ticket is scheduled earlier than the departure ticket, which is not typical and has not occurred in my years of using online booking services. It seems to be a bug or flaw in your website's design as usually such bookings are not allowed. I kindly request a refund for this inconvenience or a correction to the return ticket. I look forward to your swift response to resolve this matter. As per guidelines from Trading Standards, I would appreciate further correspondence through this email for documentation purposes. Thank you for your attention to this issue. Sincerely, Hsiang Tzu Chiu Ticket reference or locations: AHPQKLQ

Good morning, I booked a bus trip from Boston to NY for 9 am with the reference number 45/47-3[redacted]18-M22R-[redacted]-BOS-NY. I had 3 bags for 4 people and 3 carry-ons just like on a plane. I'm writing to file a complaint about my experience: Firstly, the bus officer at the start of the queue said our bags weren't carry-ons, although there was no specification of permitted carry-ons, and our bags fit under the seat. Secondly, despite having 4 people, he made us pay for 3 carry-ons instead of 2. Thirdly, he didn't provide any identification, making it hard for me to report him. The way we were treated was unacceptable. I want to know where I can officially complain and possibly receive a refund of the extra bag charge that was wrongly imposed on us. Thank you, Mónica Oliveira.

On Monday, August 5, [redacted], I traveled on the Megabus from New Orleans to Houston departing at 4:45 pm and arriving at 11:45 pm. During the trip, we made a stop in Baton Rouge to pick up passengers. However, the bus driver announced that we would need to switch to another bus in Egan, Louisiana due to an issue with the bus. Despite this, our luggage was safely transported and unloaded once we reached Houston. I then planned to return to New Orleans on the 12:15 am bus. While waiting at the station, I found out that there were men's clothing mixed in with our belongings. I attempted to contact customer service without success, reported the incident to an agent named Tony in New Orleans, and was advised to email lost and found. My granddaughter's luggage remains missing, containing her back-to-school items. I hope the lost luggage claim process will lead to its recovery, and I trust that Megabus will compensate me for the lost items with the receipts to be provided.

My name is Gail Rose, and I purchased a ticket yesterday, Thursday, Oct. 25th, [redacted]. My scheduled departure was at 11:45, but the bus was delayed until 1:20. I had to pay for another ride to the bus at the Little Rock Exxon I-30 Super Store. I was traveling to [redacted] Davis Street, Grand Prairie, Texas, and I would like to be compensated for the delayed arrival and the additional expenses I incurred. I have been a loyal Megabus customer since [redacted] and I believe I deserve fair treatment in this situation. Thank you in advance for your attention to this matter. -Gail Rose

I would like a refund for two tickets I purchased for the Friday, October 26, 7:10 pm bus from Fort Lauderdale to Orlando. The bus did not show up despite the app stating it was on time. I ended up buying two more tickets for the 8:50 pm bus, which is also running late. I was at the bus stop on time, thinking I missed the bus as per the tracking info. Customer service confirmed the 7:10 pm bus left at 8:09 pm. The conflicting information on your site led to unnecessary ticket purchases. I am requesting a refund for the 7:10 pm bus tickets. You can contact me at (redacted). Passenger name: Trevon Robinson.

Hello, I bought 2 tickets from Houston, TX to Austin, TX for October 26, [redacted]. My roommate and I opted for a Megabus for studying purposes rather than driving. However, shortly before our departure, I was notified via email that a third-party service was handling the trip. The bus we boarded had no WiFi, tables, was overcrowded, and uncomfortable. Contacting customer service yielded no satisfactory resolution; they advised me to send an email instead. This experience was disappointing as a loyal Megabus customer who has not encountered issues before. I am looking for appropriate compensation for this matter. While I understand some things are beyond control, the bus provided did not match my ticket purchase. I hope for a resolution to this problem to continue using Megabus in the future. Thank you, R. Mueller

I purchased a ticket for a trip from Philadelphia to Washington, DC on October 28, scheduled to depart at 7:45 pm. My reservation number is 46-6[redacted]18-M31-[redacted]-PHI-WAS. Unfortunately, the bus had mechanical issues and was delayed by 3 hours before leaving at 10:45 pm. During the journey, there were additional stops due to maintenance problems, leading to my late arrival at 2:45 am. I had to spend an extra $30 on an Uber because public transportation was not available. The delay caused me to miss important work appointments as a personal trainer the next morning. I request a full refund for the ticket and compensation for the inconvenience and loss of income. Thank you.

Subject: Disappointing Experience on Megabus Journey I am disappointed by the recent service I received while traveling on the Megabus from San Antonio to Katy, Houston on October 19, [redacted]. The experience was marred by a delayed departure, disputes among passengers regarding the temperature control, reckless driving leading to a police ticket, and an unplanned driver switch causing a significant delay in our arrival time. I am seeking a refund and/or discount for this subpar journey. Despite reaching out to customer service, I had been unable to resolve this matter until sharing this email communication. Thank you for your attention to this issue. Sincerely, Pamela Barnes

Hello, I want to share my recent trip from Boston to NYC on Megabus last Friday, 10/26, on the 1 pm bus. Unfortunately, the journey was quite distressing. Although the beginning was smooth, there was a troubling incident shortly after we left the station. The bus driver abruptly pulled over and began shouting loudly over the speaker about two passengers who had boarded and then left the bus before it departed. The driver was alarming everyone about a potential bomb threat and repeatedly questioned passengers about these individuals. Despite our reassurances that the men had merely boarded and exited without leaving anything, we had to endure a lengthy process involving a return to the station, transit police, and a search by a K9 unit before finally being able to resume our journey, causing us to arrive in NYC at 8 pm. The two men only wanted to sit together and were waiting for the next bus. While I understand the importance of safety measures, the driver's handling of the situation by inducing panic was inappropriate. Furthermore, there seemed to be no prepared protocol in place for such incidents. I am requesting a refund for the ride, as the experience was so unpleasant that I opted to purchase a train ticket for my return journey. Thank you

Good morning, I'm Carla Fleming. I had booked a round trip reservation from Memphis, TN to Dallas, TX to visit my daughter. Unfortunately, I fell ill and couldn't make the trip. I wanted to modify the reservation for my daughter to visit me instead. When I called, I was informed of a $10 fee per modification, which I agreed to. However, I was then told that each leg of the trip would require a separate $10 fee. Feeling this was unfair, I requested to speak to a manager. The manager I spoke to was extremely rude, refused to help, and disconnected the call. I was left with no choice but to call again to modify the reservation. The manager's behavior was completely unacceptable and unprofessional. Despite my request, she declined to provide her name.

On October 20th, I traveled by Megabus from Syracuse, NY to New York, NY, but encountered a significant delay of an hour and a half upon arrival. The lack of prior notification about this delay left me standing outside in the cold for thirty minutes before I contacted customer service for information. Upon being informed that the bus was on its way, I was advised to wait at the stop to avoid missing it. Unfortunately, due to the absence of an indoor waiting area, I endured another hour of waiting in the cold. The experience was frustrating, as I had no prior knowledge of the delay and was left with no choice but to wait without a clear timeline. This inconvenience caused me to miss important plans in NYC for the evening. I believe passengers should be informed of such delays and would like a refund for the poor service experienced.

Hello, I am writing to address the cancellation of my trip today, November 1st, [redacted], scheduled for 7:45 a.m. from Philadelphia to Pittsburgh, arriving at 3:45 p.m. I have a crucial business commitment in Pittsburgh which I cannot afford to miss. As Megabus did not provide alternative trips within my required timeframe, I was compelled to buy a $55 ticket from another bus company. I am requesting a full refund for my Megabus ticket, which I understand may take 3-5 business days to process. Moreover, I believe Megabus should compensate me for the price difference between the tickets, acknowledging the inconvenience caused and the unexpected additional expense incurred to ensure my timely arrival in Pittsburgh.

I have checked your website and app for the 6:00pm to 9:00pm bus to Houston, Texas via Katy Mills Mall. I travel this route weekly to visit family. I routinely book my ticket online. As a struggling Navy Veteran with limited funds, I am curious why the San Antonio to Bill Miller's on Probant route is not available on your platform. This marks the second week that I have faced challenges with your customer service representatives providing inaccurate information about this route's schedule. I am unable to afford another ticket purchase. Could someone confirm if the San Antonio departure at 6:00pm to Katy Mills arriving at 9:00pm today is operational?

On Friday, November 2, [redacted], I had reservations for seats 67 on the LIT-MEM route and seats 16 and 17 on the MEM-ATL route with reservation numbers (LIT-MEM) 62-3[redacted]18-M7R0435 and (MEM-ATL) 16-4[redacted]18-M93R-[redacted]. My experience with MEGABUS was unpleasant as the seat I had reserved was already taken when I boarded. The situation escalated when the passenger occupying my seat became rude and hostile. This made me feel uneasy and threatened during the journey. Due to the passenger in seat 66 occupying both seats, I had to uncomfortably sit on the edge of seat 67, causing me physical discomfort and pain, exacerbated by serious medical conditions. This resulted in a two-hour trip where I had to sit straight up, enduring pressure and discomfort. Upon arrival, I experienced severe headaches, nausea, and soreness, forcing me to miss my plans. I hope for a prompt resolution to this issue and look forward to hearing from the company soon.

On Friday, November 2, [redacted], I had reservations for a seat from LIT to MEM (reservation number: 62-3[redacted]18-M7R0435) and from MEM to ATL (reservation number: 16-4[redacted]18-M93R-[redacted]) with MEGABUS. Unfortunately, my experience was not pleasant as the seat I reserved was already taken when I boarded the bus. The passenger in the wrong seat was rude and hostile, which made me feel very uncomfortable and fearful. Being an elderly lady with serious medical conditions, including a brain tumor, the situation was even more challenging. I had to endure a two-hour journey sitting in discomfort, with the armrest pressing against me due to the passenger next to me occupying both seats. By the time I reached my destination, I was in severe pain, experiencing headaches and feeling nauseous. This affected my plans as I had to lie down immediately upon arrival in ATL. I sincerely hope this issue can be resolved promptly, and I am looking forward to hearing from someone soon.

I left my bag from Burlington Coat Factory on the [redacted] bus from Philadelphia to New York on November 1st at 1:30 p.m. while sitting behind the bus driver. I fell asleep and forgot about it. When I realized, I was already two blocks away from where I got off the bus at 7th Avenue and 27th Street in Manhattan, New York. The bag had a receipt totaling around $60. You can contact me at [redacted]. I have all the details, including my reservation number on my phone. My name is Veronica D., and I live at 17 Babcock Lane, Willingboro, New Jersey, [redacted]. Thank you.

Dear Megabus, I received the email below after experiencing a breakdown on my journey from Manchester to London on Sunday, October 22nd. I kindly request that you expedite the refund process as it has exceeded the promised 5 working days. Thank you, Julian "THIS IS AN AUTOMATED EMAIL. PLEASE DO NOT RESPOND DIRECTLY. CONTACT US VIA THE WEBSITE'S CONTACT SECTION. Dear Mr. J Guassardo, (S1)[redacted]-[redacted]-M11-[redacted]-MAN-LON We sincerely apologize for the breakdown/delay on your recent Megabus journey. Another coach is en route to take you to London and should arrive within the hour. Due to the delay, we will be refunding your ticket for this trip. The amount should reflect back on your card within 3 - 5 working days. We regret any inconvenience caused. Warm regards, Megabus"

Regarding Booking #AHQHJKQ - RUMBALLx2 on November 5, [redacted] for a trip from Tampa returning to Ft. Lauderdale on November 10. I wish to bring to your attention that the Megabus departure from Tampa was delayed by approximately 48 minutes due to a staff absence, as conveyed by the driver. Moreover, further delays were encountered on the I75, resulting in an arrival time in Ft. Lauderdale at 3:55 pm instead of the scheduled 1:55 pm. This delay caused us to miss our 4:00 pm cruise departure, rendering the return trip from Ft. Lauderdale to Tampa on November 10 unusable. We kindly request your understanding in providing us with a credit for the unused return ticket and consideration for the inconvenience caused by missing our planned cruise. We appreciate your prompt attention in reviewing our case and offering us a fair resolution or credit for future use. Thank you for your cooperation. We would like to acknowledge the cleanliness and comfort of the bus and commend the driver for his professional conduct. Sincerely, B. and M. Rumball