Megabus Customer Service Issues

"I am writing to share a recent experience while traveling from Grand Prairie Dallas to Houston Texas with my family on October 8, [redacted]. We encountered an issue with the bus driver's manual scale, as it showed a weight of 52.8 lbs for our luggage, which was originally 44.6 lbs at our home. After removing some items and reweighing, it showed 43 lbs, indicating an error in the bus's scale calibration. Despite having traveled with the same luggage on Greyhound without any issues, we had to carry some belongings by hand this time. We understand the importance of weight limits, but believe a small courtesy allowance could have been made in this situation. We do not blame the bus driver and appreciate his attention to duties. Thank you, Bushra A."

Our bus (Reservation # 3-9[redacted]18-M9R-[redacted]-CHT-CHI) arrived in Chicago more than two hours late, which is completely unacceptable. Furthermore, the toilet on the bus was malfunctioning, causing an unpleasant and unsafe environment filled with noxious fumes. Despite the driver's attempts to address the issue, the fumes were so severe that it was impossible to use the bathroom. This poses not only a bad image for Megabus but also a potential danger to passengers. I hope Megabus will take these issues seriously and improve their punctuality. While I understand that traffic can be unpredictable, such a significant delay is unacceptable. Thank you, Scott M. Goedert

I have been trying to contact Mega bus since last night to change my reservation from this morning to Thursday morning from Chicago to Atlanta. I have encountered high call volume messages and disconnections, putting me in a difficult situation due to a family emergency. I need to get this ticket changed over so I can catch the bus Thursday morning as planned. I made sure to call well before the 3-hour window, but the phone system seems unreliable as I faced being hung up on after waiting for an hour. I just wish for the company to honor the time I've been trying to reach them as missing this bus is not an option for me.

I am writing to request a refund for two tickets that I purchased for my elderly mother on September 8, [redacted], from San Antonio to Austin at 4:30 PM. Unfortunately, my mother was not feeling well on the day of the trip, so she called Megabus to inquire about using the tickets at a later date. She was assured that this would be possible by a customer service representative. However, after speaking with multiple employees and finally reaching a manager, it was communicated to me that I needed to contact you via email for the refund. Given the misleading information provided, I am hopeful for a prompt resolution. I have already purchased two additional tickets at a higher price for my mother's travel needs. Please feel free to contact me at [redacted] or via email. Thank you in advance for your assistance. Best regards, Carla R.

Dear all, My name is R. B. I had booked a MegaBus ticket for October 8th, departing at 4:45 PM from UAlbany Campus to New York City. Unfortunately, the bus did not show up, leading to significant frustration and inconvenience as I missed an important appointment. I had to book a later trip at 7:45 PM due to this no-show. I am requesting reimbursement for this issue as my original ticket was rendered ineffective. This experience was a critical waste of time for me, and I hope for a resolution. Thank you.

I had an upsetting experience with the bus driver on my route from Chicago to St. Louis on Oct 9 at 7:45 am. I accidentally purchased tickets for the wrong date, and despite my efforts to explain, the driver initially refused to let me on board in a harsh manner. After some assistance from the staff handling bags, the issue was resolved, but the driver's attitude was unnecessarily rude and unprofessional. I believe an apology from the driver is warranted in this situation. Thank you.

I made a reservation for my mom and myself from Rochester to Buffalo International Airport. The bus departure was delayed by 30 minutes. Due to the delay, I incurred extra expenses of $97 for a Lyft to the airport. I am requesting a full refund for the unused bus tickets amounting to $43. I was not informed about the delay and had to call MegaBus for updates. I can provide additional documentation such as my Lyft receipt and plane tickets if necessary. My name is Sara Gallant.

I'm frustrated. The bus I'm waiting for is over an hour late. It was supposed to be here at 7:45, but it's now 8:47. There are more than 60 people here waiting. I've tried calling customer service, but no agents are available. I would appreciate a refund for the inconvenience and maybe a complementary ride for all of us affected. Thank you.

Hello, I'm writing with regard to my recent ticket purchase. Yesterday, I bought three tickets from Memphis to Atlanta and I am aware of the policy of checking in three hours before departure. However, an unforeseen situation arose just an hour before we were scheduled to leave. My brother, who was supposed to take me and my daughters to the bus terminal, had a seizure on the way. We had to call an ambulance, and after about 30 minutes, he was stable. By the time we could resume our journey, we only had 15 minutes left to reach the terminal, which was 30 minutes away. When we contacted the company, we were informed that we couldn't reschedule. I find this decision puzzling because I have always relied on your services without any issues. I urgently need to reschedule so I can return to work and ensure my children don't miss school. As a single parent facing financial difficulties, I cannot afford to purchase three more tickets. My reservation number is 64/66-4[redacted]18-M93R-[redacted]-MEM-ATL. The date of travel was October 12, [redacted].

Hello, I recently traveled from Chicago to Cleveland on a Megabus. My order number was [redacted]. The bus was significantly delayed, causing me to wait outside in the cold for almost two hours. Customer service was unhelpful and the driver was rude, making insensitive jokes and threatening to leave passengers behind. The lack of communication and discomfort during the ride, combined with the non-functional WiFi, made my experience very unpleasant. I had to wait an extra hour upon arrival, which inconvenienced me further. I am a student and this experience was unacceptable. I am requesting a full refund as this trip did not meet any standard of customer service. I hope to hear from you soon regarding my refund. Sincerely, Dominique Kincaid

Yesterday, I traveled on a Megabus from Chicago to Cincinnati, arriving at the French Hall around 3pm. Unfortunately, I realized I left my phone on the bus. Using a friend's phone, I tracked my iPhone and saw that it was still on the bus. I contacted Megabus and reported my lost phone to their lost and found department. I was seated on the driver's side about 1/3 to 1/2 way toward the back of the bus. Despite checking my seat before leaving, my phone may have slipped under the seats or in the gap between the seat and the wall since I was sitting by the window. The bus was empty when it departed from French Hall, so I believe my phone must still be on the bus, possibly on the floor or wedged between the seats and the wall.

I arrived in Chicago at 11:00 and missed my connection to Flint, Michigan. A supervisor advised me to call for compensation upon arrival, but I am now facing challenges while stranded in Chicago without any nearby family or accommodations. Megabus was more than an hour late, and I had no means to contact the bus driver for updates on the delayed arrival from Memphis scheduled for 10:00. I am feeling distressed as I am traveling from Memphis to Michigan to make arrangements for my father's funeral, and the lack of empathy or assistance has added to my worries. My reservation number is 35-5[redacted]18-M7R-[redacted]-MEM-CHI. I urgently need help as I am stuck in Chicago without funds or a way to reach Michigan.

I am requesting a refund for a ticket I bought for my 17-year-old son's trip from Atlanta to New Orleans. The driver refused him entry because he didn't have an ID, even though he had a reservation number 57-1[redacted]18-M94R-[redacted]-ATL-NOL. My experience with Megabus customer service was unpleasant; the representative and supervisor I spoke with were rude. When I asked to reschedule the ticket, the supervisor declined and abruptly ended the call. The customer service and driver's behavior need improvement. The driver was also impolite on the phone, telling me to arrange alternative transport for my son. Megabus should streamline their refund process for situations like this where the passenger never boarded the bus. I am hoping to receive my refund promptly.

This afternoon, my assistant booked my ticket for travel from New Orleans to Mobile for this evening. I will include a screenshot of the email confirmation, pricing, and seat assignment. I have a concern regarding the seat assignment and the additional charge. I had provided specific instructions for the route I wanted, which I had previously researched for availability and pricing. However, my assistant informed me that an upcharge of $5-$6 was applied for seat 4 on the upper deck. Neither of us had requested an assigned seat, and it seems it was allocated due to limited availability at the time of booking. Despite being on the bus now with many empty seats, I ended up paying for seat 4, which I found uncomfortable as it is at the very front against the glass. I would like a refund for the upcharge for a seat I did not use or desire. Additionally, I kindly ask for an explanation to avoid a similar situation in the future. Thank you, D.B.

My daughter, who has Asperger's, rode the Megabus to NYC, but unfortunately, she left her suitcase on the bus when she arrived home in Syracuse. Inside the suitcase are items related to her special interests, including those connected to meaningful places and people she encountered while traveling. She bravely traveled to NYC to honor John Lennon and Yoko Ono Lennon on his birthday. One cherished item she lost was a shirt with four images of Lennon, which held sentimental value as she believes she saw Ms. Ono-Lennon at the airport during a past pilgrimage to Liverpool, England. The spirit of peace advocated by the Lennons has been a great source of inspiration for her as she navigates the emotional challenges of life with Autism. Additionally, the items from the John Lennon Liverpool Airport served as reminders of the exceptional and supportive staff she encountered. We are hopeful that Megabus will assist us in locating and retrieving the misplaced suitcase.

Subject: Unfortunate Experience with Megabus Customer Service Hello, I would like to share my recent experience with Megabus during my trip from Boston, MA to Burlington, VA. As a fairly infrequent bus traveler, I encountered some difficulties in finding the correct boarding location at the station. Despite my efforts to clarify and cooperate, I was met with rudeness from a driver who I later found out would also be my driver for the journey. I believe that a crucial aspect of any business is providing friendly and supportive customer service. Unfortunately, this particular Megabus driver seemed to lack those essential skills. Even in my seat on the bus now, I still feel uneasy about the unfriendly encounter earlier. I sincerely hope that Megabus management can address this behavior and remind their employees to treat passengers with kindness and respect. As a business owner myself, I understand the importance of good customer service. I hope that this feedback can lead to improvements in how passengers are treated, especially in situations where confusion may arise. I look forward to hearing back from Megabus to discuss this matter further. Thank you, Jacquelyn F.

I made a reservation with Megabus for a trip on October 13, [redacted]. My original booking code was AHMPQHI, but I missed the bus due to a delay. I then bought a new ticket for the next day, October 14, [redacted], costing $65.00 with the booking code AHOU6ZI. On the day of departure, the bus was 50 minutes late, despite being told it would be only 20 minutes. The staff mentioned I could have taken another bus without buying a new ticket if I had returned the same day. This experience was confusing and frustrating, especially after missing the previous bus by just 5 minutes. Additionally, the promised WiFi on board was not working for the entire journey. I would appreciate being refunded for at least one of the trips as a gesture of customer service.

Regarding Reservation Number 43-7[redacted]18-M85R-[redacted]-TAM-FOR, I was denied bus entry due to the driver and luggage handler's rude behavior. They only allowed one carry-on, leading to a disagreement where, despite complying with one bag, I was still refused service due to my alleged attitude. Stranded at night, despite being punctual and the bus's delay, I seek a full ticket refund for this uncharacteristic service issue.

I recently traveled from Newark, Delaware to Baltimore White Marsh with MegaBus. Unfortunately, the bus was delayed by almost two hours with no communication about the delay. This caused major disruptions to my schedule and was quite frustrating. Today, I had another bus scheduled from Baltimore to Newark, Delaware at 10.40 a.m. The bus did not show up on time, and after waiting and contacting customer service with no helpful response, I was directed to Penn Station where I am now waiting for a train to Newark at 3 p.m. This first experience with MegaBus has been filled with inconveniences and time wastage. I am hoping that the MegaBus team can address these issues to better assist customers in the future. Given the morning bus no-show and the significant delay in the evening bus, I am also inquiring if it would be possible to receive a partial refund to compensate for additional expenses incurred due to these circumstances. Thank you for your attention to this matter.

I had a booking for the 17:40 bus on Friday, October 19th from Woolley Edge to Sunderland. Unfortunately, the bus was delayed. I contacted Megabus twice regarding the delay. During the first call, I was informed it would be delayed another half hour, despite already being 20 minutes late. The second call revealed it would be 45 minutes late. After waiting around 2 and a half hours, I had to leave because the service area lacked proper seating or shelter from the cold, posing a danger especially for women waiting for a bus. The cold aggravated my asthma. I booked another bus the next day but had to find my own way to Leeds due to the conditions at the service area. I plan to book more buses next week and hope to hear from Customer Services soon. Thank you. - M. Roddis