Massachusetts Department of Unemployment Assistance Customer Service Issues

The claim form inquires about a [redacted](k) distribution received in the last year and a half. I did receive a payment deposited into my old [redacted](k) by a former employer in [redacted] for the [redacted] match. Unfortunately, I didn't roll this over into my individual retirement account, resulting in a check with taxes deducted, as reflected in my [redacted] tax documents. Even though I received this distribution within the last 18 months, it's unrelated to my current employment since May [redacted]. This has caused a holdup in processing my claim for furlough time.

I am Derin R. I filed for unemployment due to COVID19 on April 2nd. My account shows that I don't qualify as I haven't earned any wages, despite working as a salaried manager in MA for three years before COVID. I uploaded supporting documents like my appeal, [redacted] W2, and furlough letter. However, it indicates an "identity" issue pending. Kindly reach out to me at [redacted] or [redacted]. Thank you.

Hello, like many others, I am new to filing for unemployment. I was requested to provide a year's worth of information on gross income. Do I need to submit all pay stubs for this period, or just those from 6/30/19, 9/30/19, 12/31/[redacted], and 3/31/20 reflecting the income? I don't want to send unnecessary paperwork, considering everyone's busy schedules. My pay is received bi-weekly, so the income for 9/30/19 should be in my 10/6/19 paycheck, and the last December check was on 12/29/19. I also have my W2 form. Are these documents sufficient? What is the best information for you? I have income details from January [redacted] when I applied for Unemployment. I started the new job on January 13, [redacted], and was furloughed every other week due to COVID-19 from 4/6/[redacted]. How should I manage the bi-weekly scenario for unemployment? Will I need to file every other week? I'm unsure if there's a more efficient way. Thank you for your assistance. I hope you and your loved ones are safe and well.

I was informed about my layoff on November 25, [redacted], and my last day of paid employment was on November 29, [redacted]. I had been employed from February [redacted] to November [redacted]. After finding out I was eligible, I tried to file a claim in January [redacted]. Initially, when asked for earning proof, there was difficulty identifying my employer. I spoke with Customer Service and mailed in my W2. I was informed that the steps were to provide proof, open the claim period, and then go back to December to receive assistance. Despite several attempts to resolve this, my claim is still pending. I have received two callbacks, but the personnel could not locate my claim. They mention working on COVID-19 applications. I am requesting a supervisor to contact me as I have the claim number. I need the determination corrected to open the period so I can apply from December 1, [redacted], or even January [redacted]. I am unable to report all my efforts until this issue is resolved. I seek assistance urgently. Maria Natalia S. [redacted]

I stopped working on 3/18/[redacted] due to Covid-19. I applied for unemployment 4 weeks ago, but there's been no response on my claim. I've contacted my former employer who submitted the necessary paperwork weeks ago. Despite contacting the unemployment office seven times, I was told I'd receive a call back but haven't. I also submitted ten online call back requests with no response. My colleagues have already received payments, but I haven't due to incorrect dates on my claim. I can't edit my information, and I'm struggling with my bank account balance. I'm concerned and unsure about the next steps. My name is L. Farquharson, and you can reach me at [redacted].

I submitted my unemployment application on March 22, [redacted], for the week of March 22-28. When I called on April 5 to report my work for the week ending April 4, the system asked if I was reporting for the previous week of March 22-28, and I accidentally said no, which caused me to get declined. I corrected it online but have not received payments for the weeks ending March 28 and April 4. I've only received two payments so far, and one is in process for the week ending April 25. I am wondering if I am entitled to two more payments. Also, when I applied on March 22, I listed "Temple Family Dentistry" as my employer. However, I was informed of my layoff on February 28 due to staff reductions. I only worked one day a week there. Although I did not include it initially in my application due to the pandemic, I submitted the details later as requested. I am uncertain if I will be considered for those earnings as well as I have not heard back.

I am currently unemployed due to the pandemic. I work part-time at Burlington Coat Factory in Natick, MA. I received one week of unemployment benefits because I was off work due to the virus. I declined benefits for the week of 5/5 as my employer provided me with 20 hours of sick time. I also declined benefits for the week of 5/12 as my employer gave me 11 hours of sick time. I now need to receive payments from unemployment starting from the week of 5/19 until I can return to work. I have not yet received the additional $[redacted]. I am unable to update my claim online to reflect 5/19. My account seems to be frozen. How can I resolve this issue and start receiving my much-needed unemployment payments promptly? Thank you for your help.

I would like to discuss my claim with a representative. A few weeks ago, I had a conversation with a representative regarding my claim. They were supposed to close the existing claim, open a new one, and assist me as I tested positive for Covid-19 and could not work at the hospital as an x-ray technician. Although I received a form to end the previous claim, I have not received any updates on opening the new claim or submitting the required information. I have tried various phone numbers without success, filled out an online callback request form, and emailed a contact at the Unemployment office in Massachusetts. I am currently on day 39 of battling Covid-19 and trying to manage my stress levels to aid in my recovery. These additional steps are causing me stress and anxiety, draining my energy, and worsening my symptoms. I would appreciate a phone call or a direct number to speak with a representative. My contact number is [redacted]. Thank you for your help, and I wish you and your family good health and safety.

I spoke with a DUA employee on 5/1/[redacted] at 5:27 EST for 1 hour and 30 minutes. Nisha was very kind, but she was unable to assist me and suggested I talk to a supervisor in the morning due to the complexity of the issue. Since then, my claim details have changed, and when I tried to file for weekly benefits, it shows incorrect information, stating I have started a new job when I have not. I have been trying to apply for over 5 weeks and only received payment once. The information provided during the call with Nisha seems to be missing from my claim, causing significant financial stress as I cannot pay rent and bills. I urgently need to resolve this to avoid potential homelessness. I understand the high volume of inquiries but appreciate any assistance you can provide. Thank you.

I submitted a claim on 3/29/[redacted] but was informed I was not eligible due to insufficient wages. I uploaded my [redacted] and paystub on UI online, but received no confirmation. I filed an appeal on 4/13, also with no confirmation. The website states I should continue to request benefits, but I can't find instructions. Unable to reach anyone by phone, I am seeking clarification. Please contact me as I prefer speaking to a human. Thank you.

I am seeking help with completing the 'Monetary Redetermination' form from Mass UI. I am currently unable to access a printer due to the lockdown restrictions imposed by the pandemic. The document mentions an employer I have not worked for since [redacted]. Recently, the IRS notified me of discrepancies in my [redacted] taxes related to Sahara Restaurant, where I did not work. I have already disputed this with the necessary forms. I am uncertain if the delays are due to the ongoing situation with Covid-19. I am looking for guidance on how to indicate on the form that the information provided by the IRS and the employer is incorrect. My attempt to speak to a representative over the phone was unsuccessful. Please provide assistance to help me resolve this matter promptly. Thank you, P. Letarte.

I applied for benefits on 03/22/[redacted] and after waiting for weeks, I received a message stating I am ineligible, which surprised me. I was then told an email was sent, but I haven't received it. I submitted an appeal, but it's still pending. When I called for my weekly benefits, it prompted me to fill out a questionnaire that wasn't in my inbox. I believe I didn't do anything wrong while working for the company. I had an accident while driving the bus, which was unavoidable, and there were no serious damages or injuries. This incident shouldn't result in benefit denial, so I requested an appeal. Due to the current situation, finding work is difficult as people are avoiding public transportation. I would prefer to be contacted via text at my cell number.

Hello, I am seeking assistance with my Pandemic Unemployment Assistance (PUA) issue. I recently received a notice indicating potential eligibility for Unemployment Insurance (UI) benefits, specifically for PUA, despite no changes in my circumstances. I have been receiving PUA benefits for 8 weeks as I do not qualify for regular unemployment benefits. The notice advises me to apply for regular unemployment benefits immediately, but also to continue requesting PUA benefits until a determination is made about my eligibility. I initially filed for regular unemployment, was deemed ineligible, and now feel confused and frustrated as to how to proceed. I require guidance to resolve this matter promptly so I can continue receiving my PUA benefits. I am unable to reapply for regular unemployment as the system already shows my ineligibility, leaving me unsure of what steps to take. Thank you for any assistance you can provide.

I am looking for the mailing address and contact details for the Department of Unemployment Assistance so I can file a petition. They have been making it extremely difficult for me to receive my weekly benefits by not providing me with a PIN to log in and complete the process. Despite numerous attempts over the past month, I have been unsuccessful in obtaining the PIN. The process they have in place seems intentionally designed to prevent me from accessing my benefits. This includes asking for my SS number and then claiming they didn't receive it, redirecting me to closed offices, and telling me to call back during business hours. I am frustrated and feel like they are using unfair tactics to withhold my benefits.

Hello, I wanted to address an issue with my unemployment benefits. I have been receiving benefits since April 19, [redacted], even though I have been out of work since February [redacted]. On June 6, [redacted], I accidentally declined benefits, but there was no option to correct it, so I followed the instructions to reopen my claim. I received benefits for the week of June 12, [redacted], but since June 20, [redacted], I have not received any compensation, with the reason given as "exceeded benefit rate." I am confused about this as there seems to be a balance remaining. I am a senior citizen on social security, and my benefits were reduced. I have been working part-time since February, teaching online, but that is ending soon. I hope to pick up shifts at the hospital where I work per diem, but due to COVID-19 and being at risk because of my age and health history, my hours were cut in February, and I haven't been called back yet. I am seeking clarification on why my benefits were stopped, and if I am entitled to payments for the weeks from June 20, [redacted], onwards. I appreciate your assistance. Thank you, A. Costello

I need assistance regarding my eligibility for UI benefits. I was initially laid off from Charles River Apparel due to COVID-19 and was rehired part-time in early May [redacted]. Upon submitting my first weekly certification after returning part-time, I mistakenly entered my net take-home pay instead of gross income. I promptly notified DETMA of the error, and after speaking with a case manager, was informed that adjustments would be made to correct the mistake. Despite continued part-time work and submitting my certifications, my status now shows as "Ineligible, not denied," and I have stopped receiving payments. I have added notes to explain the situation but seek further guidance on resolving this issue and potentially receiving retroactive payments. Financially, I am struggling, as my part-time income is insufficient, with no immediate full-time reemployment prospects. I appreciate any help you can offer. Please contact me via email or on my cell at [redacted]. - S. Sheeky

Hello, I began receiving unemployment benefits on 4/19/[redacted], which were expected to continue until 4/17/[redacted]. However, on 6/6/[redacted], I mistakenly declined benefits and was unable to rectify the error. After reopening the claim online the next week, I only received benefits for one week. Since w/e 6/20/[redacted], my claims have been denied due to exceeding the benefit rate, which I find confusing as I have only been teaching online one day per week for an 8-week program at MCPHS Summer session until it ends on 7/31/[redacted]. Despite having a positive balance in my account, payments have stopped, and I have been working occasional per diem shifts at Melrose Wakefield Hospital. I am unsure why this issue persists, and I request assistance to continue my payments and clarify the benefit rate situation. Thank you for your help.

I have applied for unemployment benefits, but the address listed for me is incorrect. The address I provided is [redacted] High St, Holyoke, MA, where I no longer work. I received some funds in my account which I thought was from my previous job at that address, but I was later informed that I have to repay the amount, which has left me confused. I used to work for Starves at [redacted] High St, and Margarita Garcia can confirm this. I am unsure how the incorrect information got on my file, and I need this matter resolved promptly. If repayment is necessary, I am willing to pay in installments. I can be reached at [redacted]. Thank you for your attention to this issue, and I look forward to hearing from you soon.

I need to adjust the starting week for my claim to the prior week due to several job-related circumstances caused by the pandemic. Initially, in June, I had three part-time jobs. The Town Recreation Camp Councilor position was delayed by two weeks from the usual start date, resulting in no hours for the first week of 7/6-7/10. The following week, I only worked 4.5 hours there. Can I include this delay in my claim? Additionally, I left my MarketBasket/Demoulas job on 6/24 due to reduced hours and a change in job responsibilities that posed a risk to my high-risk family members. Lastly, my Nashoba Air job, which started in early June, has been consistent without any issues.

I have been enrolled with the Massachusetts Unemployment Department for the past three weeks. Yesterday, I encountered an issue when trying to enter the "telecert" number, as my SS# was not recognized. Despite signing in without any problems for the past two weeks, I got locked out after three failed attempts. Along with the login problem, I have also forgotten my password. When I seek help on www.mass.gov/dua, it seems that my SS# is unrecognized, leading to continual blocks. I have been unsuccessful in reaching anyone to resolve these issues. Being locked out yesterday means I am unable to apply for my most recent week's check, although I have not yet received any payments. Thank you in advance for any assistance you can provide. Sincerely, R.R. Campbell Tel.: [redacted]