Mail.com Customer Service Issues

I am kindly requesting www.mail.com to remove two names, "Jake May" and "Jake May 1," from my screen. These names have been displayed for a considerable amount of time, and I would like them both removed by the end of today. Please confirm the deletion by sending an email to my email address at [redacted] Thank you in advance for your assistance, and I hope you have a great day. If there are any suggestions on how to remove these names, please share them. If you are unable to delete them, kindly make sure to have the names removed today. Thank you and have a nice day. Looking forward to your prompt response from www.mail.com.

I have received multiple emails from Mail.com regarding updating to their new terms of service, which are mandatory for account continuation. The email informs users that failure to accept the new terms by September 24, [redacted], may result in account deactivation. To comply, users must either accept the new terms through the link provided or visit the help page for additional options. It is important to take action to ensure the uninterrupted use of the Mail.com email account. Thank you, Mail.com Team.

After being offline for a period, whenever I try to log in with my username and password, a screen prompts me to upgrade to Premium, which I do not want. I have to close this screen and log in again, causing me to log in twice daily. *Update: I spoke with a representative at Mail.com on 1/24/23 who confirmed that this prompt is a tactic to push users to switch to Premium and avoid multiple logins. I expressed my frustration, which the rep did not apologize for. I am considering switching to an email provider that does not use such methods to push their premium services.

I am frustrated with this company's actions. They seem to prioritize premium users over regular ones, as only premium users can call for support. I've been facing issues with a potentially compromised account and despite reaching out multiple times, I haven't received any assistance. I was informed over the phone by a representative for premium users that they could update my recovery email to help me reset my password. However, I am disappointed that my follow-up inquiries have gone unanswered.

Dear Mail.com, I recently received an email through my account that didn't arrive immediately but two hours late instead. I expect to receive my emails consistently and am concerned someone may be monitoring my account. This delay is frustrating, especially since a specific email I was waiting for is now two minutes overdue. Please investigate this issue as it has been ongoing for too long. I would appreciate it if you could provide me with information on the situation. Thank you, Susan B.